Stopped by Dog Supplies Outlet and really appreciated how easy the whole experience was…read more The staff were friendly, helpful, and made everything feel simple instead of overwhelming. They took the time to assist us and made sure we found what we needed without any stress. Always grateful for local spots where the people genuinely make the difference. Definitely a place I'd return to for pet supplies.

This place has always been fairly decent--nothing amazing, but it's been my go-to store for years…read more I went in this time because my rat terrier survived a coyote attack, and I was looking for some nutritional support--healthy treats or something like a dog multivitamin, the canine equivalent of what a human would take to recover and stay strong. I asked the two girls working there for help, and they just stared at me like I was speaking a foreign language. Seriously--like I'd asked them to give me the store for free or explain the meaning of life. No guidance, no suggestions, nothing. I honestly couldn't imagine being there more than three and a half hours a day with that level of disengagement. It actually made me laugh when people talk about AI "taking over jobs"--because if this is the bar, AI isn't the problem. But I digress.

Bought a male 3 month old golden doodle standard size in 2019. Well he turned 6 and died of…read morestomach cancer. Only buy from a reputable breeder

Bought my puppy from here not too long ago. I initially visited just to look and play with puppies…read morefor a bit due to my puppy obsession, but right when I walked in and looked down I fell in love with a furball. Her name is now Pebbles. The price is reasonable compared to all the other puppies stores around area. The place cozy and you can feel the love when he talks about each puppy. My Pebbles is healthy, she's playful, and this biggest kisser around. Would highly recommend this even if you are just coming to look and hopefully fall in love.

This pet store was super clean and all the puppies seemed extremely happy. I was initially drawn to…read morethis store because of a phone call I had with the store. They provided several details and great prices on the dogs they had available. The employee, Richard, was so kind and provided much needed guidance on adopting our new Boston Terrier. He treated all the puppies with such love like they were his own. This pet store also provided extensive medical and linage records. When you adopt your pup, they also send you home with a free bag of puppy food. I have taken my pup to the vet and she a got a perfect clean bill of health. No kennel cough or worms. I would recommend this pet shop to anyone looking for a new companion.

M mom adopted a dog less than 3-years ago., the god had some virus and this pet store told mom they…read morewould reimburse her wrllllll, they didn't. Vet bill was over $300. this pet store would NOT refund mom but did write her a check for $19.00 of her vet bill and gave her a store credit of $300. Mom has gone there and tried to get ahold of them and the number isnt working and no one is ever there. pretty crappy taking advantage of an elder when this pet store should have had this handled PRIOR to the adoption Mad daughter

Sean was great. Thankful for his help in finding our forever puppy. I highly recommend Puppy Heaven…read moreto anyone looking for a dog.

Incredible service! Sean is an amazing and knowledgeable person! Helped us out greatly. We have…read morebeen to every puppy store in town and puppy Heaven is top notch. They go above and beyond with sanitation unlike other stores.

I absolutely love going to PetSmart grooming. They love my baby nad hes been going there for a good…read more2 years and they understnad how grouchy he gets with his nails. The groomers are so nice and mmakes sure that he has a comfortable time and love coming to the groomers every month.

I run a bird rescue and we suddenly had some baby roadrunners come in. They eat insects at that…read moreage. I raced to PetSmart to pick up several dozen crickets. Arrived at 8:45p and was refused the crickets even though they were right in front of me. Supposedly only one person who works there can do the crickets and they left early today and the manager wouldn't come out of his little hidden office to take care of us. Ridiculous. There were three workers at the cash register chatting and no one would help me. I literally told them it was for some newly hatched roadrunners that came in and they just looked at me and said we don't care you're not getting crickets tonight. What the hell is wrong with people nowadays? Zero customer service. Needless to say I was very pissed off and made it known, loudly. Trust me avoid the unnecessary stress and go to Petco.

We've gotten our dog groomed here twice and they're great. We have a husky who sheds a ton and…read morethey've been able to help us manage that.

had a minor misunderstanding with them, but the owner personally reached out to me to clear up the…read moresituation. I truly appreciate that he took the time to personally address the matter. As for the establishment itself, they do excellent work; they get the dogs very clean and do a fantastic job. I've been taking my dog ​​there for years. In short, I want to thank the owner for reaching out to me. Thank you very much.

I religiously come here for their raw items, snacks, and toys. The staff is friendly, and the…read moreselection is plentiful! They'll be moving across the street next to smiths on 2/24/2026, so they're currently offering 25% off toys & snacks at their current location. I've stocked up on so many items like dried turkey neck, duck neck, moo stick, frog legs, turkey heart, and duck feet on top of my usual one-ingredient dried bite sized items. Also, the point system here is great! Will be coming here for years to come! I heard the other location, while around the same size, has a better parking lot, and they'll eventually get a shower station for dogs!? So awesome!!

This is my first time at Dog Supplies Outlet and i was so Impressed. I was immediately greeted…read morewith a hello and how are you ! I was asked if I needed any help with anything and I really did need help. Our associate was outstanding and wow did he now the products in the store. They have 8 locations throughout the valley. They have everything and anything in this store you might need for your fur baby . It is so well organized and the customer service is amazing. There return policy on products is if at any time a product and or food is not working for your pet just bring the product back no questions asked and you will get a complete refund ! This is definitely my store from now on. I found the proper food treats and shampoo that i now feel is best for my chihuahuas!

Always the best customer service all around make sure your shots are up to date if you want any…read moreextra services from the groomers

It was my first time bringing my Shih Tzu Layna in for a grooming. First thing I loved that the…read morepricing was extremely reasonable. When I walked in to the grooming area I was greeted by a very nice blonde lady. I didn't get her name. I felt comfortable as the grooming is done out in the open so anyone can see how our furry friends are treated. When I went to pick my girl up, there was a Frenchie having her nails done and they were so kind and loving to this pup! Layna was groomed exactly as I requested so they listen to all customers concerns. The store has a smaller selection of supplies but also they have fresh treats brought in for sale! I felt so welcome as they had her name on the welcome board! Will definitely be back for Layna grooming! They also have self bath station for the doggies!

Friendly staff and appointment was easy to make, they did a basic check up on my chihuahua and also…read moregave him an updated rabies vaccination... price is a bit up there for a rabies shot, around $47, but overall their staff is nice and ill return again when needed

Very disappointing experience at Petco. I stood waiting in the fish area for about 15 minutes while…read morethree employees were at the counter talking and laughing. No one acknowledged me or offered assistance. When I approached them for help, one employee told me I would have to wait another 30 minutes because she was going to lunch and no one else would help me. It was extremely frustrating to hear that directly after already waiting. I have been a regular customer at this location for the past eight years, buying feeder goldfish for my Oscar fish. Loyal customers should not be treated this way. I work in the medical field, and there are times when we do not get breaks, but we still make sure patients and customers are taken care of. Customer service should be a priority, and leaving a department unattended while customers are waiting is unacceptable. I hope management addresses staffing and customer service because this experience was very disappointing.

Unprofessional and hostile customer service…read more I came in to pick up a paid order and was met with unnecessary hostility from an employee named Jaqui. What should have been a simple pickup turned into a needlessly complicated and uncomfortable interaction. Despite providing my full legal name, the order number, and the matching items clearly displayed on her device, she continued to press me for additional personal information (including my middle and maiden name) in an aggressive manner that felt excessive and inappropriate given the circumstances. When I calmly expressed discomfort and mentioned contacting corporate due to how the situation was being handled, her response was dismissive and confrontational, saying, "Go and tell them--what are they going to do about it?" This interaction was unprofessional, hostile, and completely avoidable. I expect basic courtesy and professionalism when picking up an order, not to be treated as though I'm doing something wrong. Very disappointing experience.

I recommend Ashleigh if you take a dog training class. She is awesome…read more The location is convenient and Petsmart has all my dogs needs, even a vet with a wellness plan.