My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!

The staff is incredibly friendly and welcoming - both to me and my pups. We were first time…read morecustomers and I was impressed by the time they took with me to listen to me and what I wanted for my dogs. Upon pickup I was very pleased with the grooming of my dogs - they looked amazing!

Amazing place to get your pet groomed! The people there are super nice and they do a fantastic job…read more My dog is very difficult to groom and they worked with him but also aren't afraid to let me know if they needed to stop or adjust the groom so he doesn't get pushed too hard. He had an awful experience with a groomer in the past so he tends to be an anxious guy. His last groom was extra special to me because he let them complete it and looked amazing! He also was the calmest I've seen him ever leave a groomer before. They also groomed my long haired cat! It was my first time trying it and she looks so nice! Her fur is extra soft too and I also loved that they work with cats but much like anxious dogs, told me they wouldn't push a cat's groom if they were too stressed about it. She also was absolutely fine coming home too. Just all around a wonderful place that I'm lucky to have near me! Couldn't recommend them enough and I totally understand why you have to book well in advance to get an appointment. They're a really special find!

The office staff was ready for my dog and me. They explained everything. I received a sample to…read moredeal with fleas and can order from the pharmacy. The only glitch was that the prior vet failed to send records despite 2 requests beginning 2 days before. If I had known of the problem I might have been able to add my voice to the request. Shortly after I left the appointment I was able to connect and get the records sent.

They were very patience with my wife and I allowing us time grieve before put my dog to rest. They…read moregave us time with her after she was put down. I just wanted to say thank you

I thought this place was great until they allowed my fur baby to be viciously attacked by another…read moredog. Then had the nerve to lie to me and tell me that she was bitten on her throat THRU THE CAGE she was in. Now U look at these pics and tell me how she can be attacked thru a cage in this manner?! Im totally livid because my dog is the sweetest and would never attack another dog and then to be lied to my face on top of it?? Im never bringing my dog here again, and I suggest you dont either.

On 5/17/2022 we took our Golden Doodle to this place to be groomed, after returning home our dog…read morewas in distress. Our dog has been dragging her behind since we had arrived home. I know that is normal ,but what wasn't normal was her reactions. As she tried to drink water, she would stop as if someone was touching her. She was clearly not comfortable standing and walking. This continued all night and even as she tried to eat (she usually inhales her food). The next day all these actions continued. Upon inspection she had been trimmed (shaved actually) around her anus and also on the bridge of her nose. It got to the point of being all red like a diaper rash. She was obviously in pain. We took pictures to document the areas.That is when we decided to back to the spa. We returned to the groomer on 5/19/2022. When I questioned the groomer as to how long she had been a groomer, she said 3yrs. I showed her the bridge of her nose first. She looked at me confused and said what?????? What???? I said look at it, it's red!!!! I didn't do that!!!! We'll I certainly didn't.. then to her anal area, it was raw an red all over a 2-3"area. Again what!!!! She said she didn't have time for this and stood in the hall doorway. The supposed manager(who was behind the desk during this encounter)stepped in looked at the area an said sorry, what do you want me to do!!! I said if she doesn't know how to trim Golden Doodles be honest with your clients she shouldn't be allowed. She really had no explanation .. I asked for the owner was told it was the veterinarian Dr. Ridgefield next door. I went directly over to the next building and asked to see the Dr., the receptionist had been informed I was coming, and quickly said he was at lunch 1-2. I waited over an hr. with my dog in the reception room. At approx. 2:20 I was brought into an examine room. I explained to the tech what had happened. She looked, said nothing and Dr. Ridgefield came in. as owner of the pet spa and a vet I explained to him the situation. He tried to look at her, but his hands were trembling so much ,he asked for assistance from his tech. I was told "dogs don't always stay still". I know that. They also can't be sheered too close in 2 different areas either!! I previously was fortunate to adopt a greyhound for 11of her 13yrs. I know how abused animals act. He claimed his groomer was good, and never had a complaint before!! That doesn't mean it didn't happen. The physical rawness of the area's were from where they had to drain her anal sacks Dr. Ridgefield explained!!!!!! That was never even an issue and never told to me. This is the 1sttime in her 3 1/2 yrs has she been returned to me with rawness on her nose and bottom. He sat there and looked at me and said "what do you want me to do?' I said obviously your groomer needs more training, no dog should endure this EVER. I said if that is how You feel You should not be a caregiver to animals. Maybe you should get out of the BUSINESS!!!!! Animals care should come 1st. I told him he was rude an ignorant!!! Actually he was acting like a pompous ass. HE REALLY DIDN'T CARE. I left very upset. I highly suggest anyone considering taking their animals to Dr Ridgefield's for vet visits or his other business Pet SPA 1804 South Glenburnie road New Bern N C PLEASE think twice. Ours animals are our responsibility, there care is in our hands. I can't believe how this can EVER take place or be allowed. WE are the voices for our pets!!!!!!

I bring my corgis here each year to board while I stay at a beach resort. The business is small but…read morethe staff really seems to care for the animals. They remember my dogs' personalities from year to year -- they'll comment on funny things they've done in the past when I call to make reservations, and they always have a story about them to tell me on pick-up day. The dogs are crated at night and allowed to play in a shaded exercise yard (one for smaller dogs, one for bigger dogs) during the day. When it's hot, they put out a wading pool. Since I was a nervous mommy during the first few dropoffs, they gave me the tour and let me watch my dogs going down into the yard and checking it out. They also gave me updates when I called to check on how they were doing and were always friendly about it, even though I probably drove them crazy the first time I boarded the younger one. :) This year in particular, I was impressed that the owner pointed out to me on pickup day that one of my dogs was limping on one leg (which is not uncommon with my dogs, who both play hard and refuse to slow down). A less scrupulous person might have let it go or even tried to hide a minor injury but she made sure to walk him around and show me what was happening so I could keep an eye on it. If boarding here, bring your preferred dog food and feeding instructions will be followed. Also bring their vaccine history or have your vet fax it ahead of time. Then relax, knowing your dogs are in good hands and will come home tired and happy.

This was Koda's first board-and-stay experience, and I was pretty nervous about leaving him…read moreanywhere. He has pancreatitis, which means he requires a strict diet, daily probiotics, folate, and GastroElm. But from the moment I spoke with Beach Paws, I felt a huge sense of relief. The owners have a dog with pancreatitis too, so they truly understood my concerns--and they went above and beyond to make sure Koda was well cared for. I'm incredibly grateful to them and the entire team for their compassion, attention to detail, and the peace of mind they gave me. I also appreciated how well kept and clean the facility was. We checked in on Koda daily and there was always someone there washing dog dishes, blankets and floors. They also make sure pets there are vaccinated so everyone stays healthy during their stay. The grooming room is super cute and I love that they offer it as an option. Thank you for treating Koda like one of your own! We highly recommend Beach Paws and will definitely have Koda stay there again.

Great with our older babies they looked great and the prices are reasonable to the services…read moreprovided. We recommend!!!!

Pumbaa is my pup in the pictures. He spends almost as much time at Happy Tails as he does with me…read more(I travel a lot for work). I've never wanted to board my dog and wanted someone to care for him the same way I do. That's where Wendy comes in at Happy Tails Pet Sitting. Not only does she treat Pumbaa like one of her own but more importantly she ensures he is safe and healthy. She communicates regularly with pics which I love because I miss him when I'm away. I literally have to pick Pumbaa up and make him leave when it's time for him to go. If you're looking for a safe, happy, healthy environment versus a kennel this is the place. I can't say enough on how great Wendy's experience is at very reasonable prices.