Exactly the kind of place you want in an emergency. The team was calm, kind, and clear about every…read moreoption, and it never felt like they were rushing or upselling us on anything we didn't need. Really appreciated how seriously they took both our pet and our questions.

Absolutely shocking and deeply disappointing experience with Dr. Rebecca Schwartz at Boston West…read moreVeterinary Emergency & Specialty. She was cold, condescending, and completely dismissive, presenting every decision as if it were hers alone and speaking down to us rather than guiding or consulting us as the pet's family. There was no compassion, no kindness, and no sense of understanding during one of the most terrifying moments of our lives with a very sick dog. Her explanations were nonstop, filled with complex medical jargon, as if she's reading from a clinical textbook and offered no pause for questions or clarification. We were left so frustrated and distrusting that we had to use ChatGPT on-site just to research possible causes and try to understand what might be happening -- something no pet owner should ever have to do while in an emergency veterinary clinic. Adding insult to injury, the prices were outrageously high, completely disproportionate to the level of care, communication, or thoughtful evaluation we received. The interaction felt rushed, transactional, and almost robotic, prioritizing speed and cost over empathy or genuine concern for our pet's wellbeing. Additionally, it looks like she recently graduated from vet school yet she was the only vet on staff when she was there. Worse, reading other reviews on both Yelp and Google Reviews revealed a clear pattern: multiple pet owners describe the same condescending, intimidating, and confusing behavior from this particular veterinarian, with alarming recommendations delivered abruptly, leaving families feeling pressured, unheard, and unsupported. This is not an isolated incident -- it is a repeated pattern of behavior. Pet owners deserve honesty, clear explanations, and true compassion when their pets' lives are on the line. Dr. Schwartz fails on all counts, treating owners like they have no voice and prioritizing her own authority over guidance, empathy, or care. Warning to all pet owners: avoid this practice if you value compassion, trust, 2 way communication, and the wellbeing of your pet.

We have had the privilege of Dr. Hartman caring for three of our dogs over the past decade plus. I…read morecannot say enough about Dr. Hartman, Dr. Tast, Dr. Hedges, and the entire team at Wellesley Animal Hospital. How they can remember the special medical needs and unique personalities of each and every pet they care for is mind boggling!! The technicians and receptionists are all extremely knowledgeable, friendly and caring. Even during the pandemic, when they were extremely vulnerable to illness and often short staffed, they never let it sacrifice the level of excellence they provide in caring for all animals. The practice appreciates that - our animals are members of our family, and treat them as such. When our dog, Piper, was battling late stage heart disease they were masters in getting her medication just right, providing her with the highest quality of life until the very end. They exhausted every option, were patient when we had questions/emergencies with medication and always had time to talk us through anything that came up. The front desk was kind enough to make multiple calls and follow-up on our behalf to help find an emergency ultrasound appointment, once again exceeding our expectations. Piper lived (comfortably) well beyond what was expected for a dog diagnosed with late stage Heart Disease. When it was her time, and she was no longer comfortable, Dr. Hartman was there to talk us through the difficult decision we had to make. She showed extreme compassion and empathy towards our family and Piper also advising us on how to handle and support our other dog, who was losing her best friend. We knew that she cared just as much as we did about Piper. She made comments about her strength and her sweet personality. As a result, we were able to say goodbye in a way that felt right for us. Dr. Hartman, Dr. Task and staff took time (after hours) to allow for the process to be private. They were so kind and thoughtful towards my entire family including our other dog. We all grieved together. It was the best possible process for an awful, but inevitable event. We are so grateful we were able to give Piper the respect and peace she deserved. They sent us a condolence note and made a donation to an Animal foundation in memory her name. In short - they are a group of exceptionally talented, generous and dedicated humans who go above and beyond. You should consider yourself fortunate if you are able to be a part of this practice.

beaut, healthy 8 year old golden started losing one leg when tired. Vet said after taking x-rays "…read morefull of arthritis, keep her moving" one week later she lost both legs and was struggling to walk. Vet took more X-rays and said "torn ligaments, she is circling the bowl" I kid you not. Looking for a new vet

The vet who came to help me say goodbye to my cat was very reassuring and wonderful with her. I…read morewill definitely work with them again.

So compassionate and helped me thru one of the most difficult decisions I've had to make. They…read moremade this so much easier for me and I can't thank them enough.

They wouldn't see my elderly dog for some arthritis and pain issues (he's 12) because he hasn't had…read moresome vaccines recently. Meanwhile, he's 12, and has had virtually zero health issues because I've taken such good care of him. Just dealing with some older age dog symptoms now. They really have the care of animals first in mind!!

I needed medicine for my dog and the weather was bad. Chris offered to bring the medication to me…read more I have been going to the Wayland Animal Clinic for many years and I have never had a bad experience. Everyone is kind and friendly and not only to me but to everyone that's ever been in the waiting room with me. I consider myself very fortunate to have had the privilege to bring my pets to be cared for by Doctor Pinsky and her staff.

This is an excellent veterinary hospital close to where I live. The staff are very sweet and…read morehelpful to my little pup. We had an emergency last week when my pup swallowed a Tylenol which is very toxic to dogs. They saw us immediately and took care of the problem. Very kind and knowledgeable and soon my dog was back to normal

We had the most unfortunate experience. After spending a lot of money on our dogs annual physical…read morewe were told a day later that she had a parasite. We drove back, picked up her medication, drove an hour back to our house and when we got home realized there wasn't enough medication to treat her in the $57 bottle. We ordered more from Chewy and the WNBH declined it, so now we have to take our dog to another animal hospital to get the prescription filled and start over and also we no longer trust them with her care. They're horrible people. AVOID!

I am very grateful to Dr. Rottman and her staff who fit me in for a sick appointment for my cat,…read moreBilly today. Dr Rottman was very compassionate, attentive, and informative. She answered all my questions thoroughly and was very patient. It's very important when you're in a time of need to be able to find this type of service and know that there is someone that can guide you with making the right decision. Unfortunately, Billy has crossed over the rainbow bridge. Billy was such an amazing cat. Billy lived a very happy life and was truly spoiled. I would not hesitate to reach out to Slades.

I had a wonderful experience here. My 11 yr old Great Pyrenees has a lump on his elbow and after…read moregetting quotes for surgery, I finally got sincere and helpful guidance on how to treat it. I highly recommend Gail! she was so helpful and understanding.

Love this place, they take such care for our dogs and cats over the past twenty years!read more

Never got an appointment. I tried twice -Thanksgiving and then again mid-Dec for the Christmas -New…read moreYear holiday. Told to fill out new client form and upload my cat's medical files which I did. I was provided a weblink by Mary but Tom apparently didn't like that form. I never heard back from them so that is that as far as I am concerned. My kitty is too precious to me. This is not the service and level of care I expected from a nationally top ranked veterinary practice.

Dr. Cosimini and his staff were excellent with my cat Chalky. I'm a first time cat owner and…read moreadopted him from a shelter and he's a very shy and fearful cat. Being a first time cat owner, I was super nervous bringing my cat to the vet and felt guilty because it was difficult, for both of us, to get him in the carrier and transport him to the vet. I was afraid that the experience at the vet might make my cat really anxious and he might start attacking the staff, but the Dr. and his staff seem to be cat whisperers and were able to keep him calm by wrapping him in a warm towel. Dr. Cosimini gave me great suggestions such as using a lasagna pan for a water dish and ways to keep up with my cat's oral hygiene. It was overall a great experience, and unless I move far away, I won't go anywhere else for my cat's medical care.

I really feel the love here. I'm a long time cat mom and don't trust veteranarians for good reason…read more My gut is usually right. But the Cats Hospital folks LOVE cats and treat them with kindness, care, and respect. When you call with an issue, they'll help you triage it on the phone for free. When I took my kittens in, the doctor followed up with me on a call I'd made to him about my older cat a few months before. It's just so personal, genuine and warm. I also don't feel price gouging like I do elsewhere (and also the prices are reasonable) and I've never felt pressured to do anything. They're great. There are at least 10 veterinarians within a 10 min drive of me but I'll drive 30 mins to these guys any day.

I would recommend my friends and neighbors to Thrive Natick Animal Hospital. It is a convenient,…read moreaffordable hospital with flexible hours that is great for working pet moms. They have hours on the weekends and the staff are warm and friendly. I think that your pet will like it here!

Excellent service caring from my girl wonderful doctor and staff…read more Thank you, everyone