Dr. Kristie is everything you could want in a vet. She is kind and compassionate and patient. I've…read morebeen bringing Kona here for six years, since she was a puppy. I'm so happy to have found a low stress facility that is flexible with procedures and processes to make things less stressful for your pet. They don't have a waiting room so you go right to the exam room. You can also wait in the car until the vet is ready if your pet is particularly anxious at the vet. Additionally their exam rooms are very comfortable with couches and dog beds rather than exam tables and hard chairs. We love the staff and the clinic!

We took our Golden to Heal Vet because of some good recommendations and we were recently very…read moredisappointed. In retrospect the policy of being assigned any vet who is available means that no one vet has a working relationship with your dog or his/her human. At our last visit, the exam room, although comfortable, was much too small for a large dog, two owners, the Vet and her assistant. It would be impossible to check out the dog's gait in such a small space had the vet thought to do that and the atmosphere was chaotic. . Less than one and a half months later our 9 year old Golden was diagnosed at Angell with incurable cancer with a very large tumor on her left back flank and it had spread.. Of course we knew Goldens, even English Cream Goldens, do have high rates of cancer but we did not know that there were numerous ways to try to prevent and/or discover the cancer early. Although not always successful owners should at least be informed of these methods. Giving the minimum and only very necessary inoculations .was one. Our dog was given a Lyme disease injection with no discussion whether she needed it or how effective it was (both debated in the vet. literature). Our dog's cancer primary tumor was at the place of this injection. Maybe the injection did not cause her cancer but maybe it did. In addition I learned from the VEG emergency vet, owners of senior large dogs often elect to have exams twice a year starting at age seven and with imaging to catch any suspicious growths in or outside of the dog. The vet did find two small growths and pronounced them non-cancerous. It would have been better given the dog's age and breed to aspirate them and look under a microscope. I informed Heal Vet of the death of our dog but have yet to hear back from them. I finally called today and was told I would receive a card but it would take several more weeks. No interest in what caused her death. Jo Anne

We have had the privilege of Dr. Hartman caring for three of our dogs over the past decade plus. I…read morecannot say enough about Dr. Hartman, Dr. Tast, Dr. Hedges, and the entire team at Wellesley Animal Hospital. How they can remember the special medical needs and unique personalities of each and every pet they care for is mind boggling!! The technicians and receptionists are all extremely knowledgeable, friendly and caring. Even during the pandemic, when they were extremely vulnerable to illness and often short staffed, they never let it sacrifice the level of excellence they provide in caring for all animals. The practice appreciates that - our animals are members of our family, and treat them as such. When our dog, Piper, was battling late stage heart disease they were masters in getting her medication just right, providing her with the highest quality of life until the very end. They exhausted every option, were patient when we had questions/emergencies with medication and always had time to talk us through anything that came up. The front desk was kind enough to make multiple calls and follow-up on our behalf to help find an emergency ultrasound appointment, once again exceeding our expectations. Piper lived (comfortably) well beyond what was expected for a dog diagnosed with late stage Heart Disease. When it was her time, and she was no longer comfortable, Dr. Hartman was there to talk us through the difficult decision we had to make. She showed extreme compassion and empathy towards our family and Piper also advising us on how to handle and support our other dog, who was losing her best friend. We knew that she cared just as much as we did about Piper. She made comments about her strength and her sweet personality. As a result, we were able to say goodbye in a way that felt right for us. Dr. Hartman, Dr. Task and staff took time (after hours) to allow for the process to be private. They were so kind and thoughtful towards my entire family including our other dog. We all grieved together. It was the best possible process for an awful, but inevitable event. We are so grateful we were able to give Piper the respect and peace she deserved. They sent us a condolence note and made a donation to an Animal foundation in memory her name. In short - they are a group of exceptionally talented, generous and dedicated humans who go above and beyond. You should consider yourself fortunate if you are able to be a part of this practice.

The veterinarians and staff are amazing. They are friendly, professional & caring. If you call,…read morethey answer. If staff says, 'they'll find an answer and call you back, they call back in a timely manner. The staff is efficient. I trust them for the quality of work they perform and valuing me in return. Appointments are on time. Highly recommend

Dr. Cosimini and his staff were excellent with my cat Chalky. I'm a first time cat owner and…read moreadopted him from a shelter and he's a very shy and fearful cat. Being a first time cat owner, I was super nervous bringing my cat to the vet and felt guilty because it was difficult, for both of us, to get him in the carrier and transport him to the vet. I was afraid that the experience at the vet might make my cat really anxious and he might start attacking the staff, but the Dr. and his staff seem to be cat whisperers and were able to keep him calm by wrapping him in a warm towel. Dr. Cosimini gave me great suggestions such as using a lasagna pan for a water dish and ways to keep up with my cat's oral hygiene. It was overall a great experience, and unless I move far away, I won't go anywhere else for my cat's medical care.

I really feel the love here. I'm a long time cat mom and don't trust veteranarians for good reason…read more My gut is usually right. But the Cats Hospital folks LOVE cats and treat them with kindness, care, and respect. When you call with an issue, they'll help you triage it on the phone for free. When I took my kittens in, the doctor followed up with me on a call I'd made to him about my older cat a few months before. It's just so personal, genuine and warm. I also don't feel price gouging like I do elsewhere (and also the prices are reasonable) and I've never felt pressured to do anything. They're great. There are at least 10 veterinarians within a 10 min drive of me but I'll drive 30 mins to these guys any day.

Having a long history with my last few dogs and Dr. Meade - who was amazing - I am highly…read moredisappointed with the care my dog has received since covid hit and Dr. Meade retired. Having an anxious animal makes it hard each visit - with having to give him calming meds that were prescribed by this new staff(which don't help) to getting him out of the car and into the building - and he won't go with one of them - has to be me. He has not seen a vet for a full physical in 4 years - has had his allergy shots and other shots in the car several times and even after the staff had covid last year (I know they had it as I had to change my appt because they were closed and they still were following the come out and take the animal policy they seem to have adopted). Over the past 4 years, We did have a great visit with a "fill in" vet last year when he needed an allergy shot, she went over, above, and beyond to check him out and get some overall other areas of his health covered, which was the only reason I didn't switch vets when his physical came up this years. This visit, I got an email to schedule his shots, physical, etc. I responded he needed his allergy shot also and they set the appointment. Gave him his medication to relax him the night before and day of the appt, pulled up to the parking lot - no more COVID note on the door (just lunch closed hours), I was relieved - took 10 minutes to get my dog out of the car, he is over 100 lbs and afraid of being there, get to the door and it is locked - again. Called them - they are still doing the tech to the car and then bring the pet in. Get the dog back in the car and he is now in full blown panic mode....and I am totally frustrated. Once again, this does not work for my dog, hasn't for the last 3-4 years. I expressed my concerns for the 100th time when the tech came out, asked if we could just do his rabies shot and allergy shot then as a visit isn't going to be possible with these conditions still being their mode of operation - not with his anxiety. She comes back out and says he is only scheduled for an allergy shot and can't see a vet today anyway as she is busy with a highly contagious animal. Wait, what? You sent me an email with all his things he needs and you only scheduled the allergy shot I added to the list???? And he takes medication to go to the vet - so you want me to do this again in a week or two??? She gives me some excuse about them having to clean everything because of the contagious cough and they would then let me bring him into a room to get his allergy shot. They did not care one bit that a long term client, basically told them to send the records over to a new vet that day. Just "we understand". Glad you understand....lol. They also proceeded to tell me how wonderful all of their 4 vets were (great, haven't seen one of them in 4 years....) Made an appt with Cambridge Street Animal Hospital while in the parking lot. The woman on the phone was great and very helpful, got him in for this week so he can get his rabies shot before it expires and be seen - even have an anxious pet entrance area. Happy already. It is sad to end a relationship with any business, but it was necessary.

My cat has been going to this places for couple of years. The doctors in there are amazing, they…read moreprovided clear and simple directions and information to the pet owner. Even they take the pet to the back for procedure. I fully trust the doctors here. However for this year's visit, the nurse(with red hair, glasses, tall and slim she was wearing a red scrub that day) who is doing the nurse initial assessment of my cat, she is just rude, impatient and not helpful at all. I was uncomfortable at the beginning, until I met the doctor. My family and I we love this vet, is sad to see the recent reviews are not that good, unsure if I will continue to take my cat here

I have been trusting my pets with Dr. Cole and team for decades and was thrilled when they opened…read morethis location vs going to Arlington for my visits. They have been flexible and incredibly helpful over the years and highly recommended them.

I took my cats to West Concord Animal Clinic for their international travel health certificates…read more Dr. Cole and the staff were amazing, keeping me informed every step of the way. The staff went the extra mile and ensured I received the travel certificates on time. One of my cats has cardiac issues, and Dr. Cole provided excellent travel advice for him. Both of my cats traveled very well, and we had no trouble getting through customs with their paperwork.

I have been bringing my 2 kitties here for 9 years. The staff and Dr Belmar are wonderful people. A…read morefew weeks ago I had to quickly make the painful decision to say goodbye to one of my beloved kitties. Dr Belmar and staff were so compassionate. They made a very hard and sad day a little easier. Love this vet office and highly recommend.

They wouldn't see my elderly dog for some arthritis and pain issues (he's 12) because he hasn't had…read moresome vaccines recently. Meanwhile, he's 12, and has had virtually zero health issues because I've taken such good care of him. Just dealing with some older age dog symptoms now. They really have the care of animals first in mind!!

Sadly the new Administration and new Vet is unacceptable. Brought our cat in today to get her…read moreThyroid levels checked and to get a small amount of matted fur shaved. Was told by the front desk when appointment was confirmed that "yes could drop off the cat with her thyroid medicine. The Vet would administer then wait required 4-6 hours to measure her blood levels. Th tech told me in the exam room that she would now have to check with the Vet to see if they could in fact simply administer one dropper full of thyroid medicine. They then"upsold us" a full "Wellness blood panel for $249 and charged us $180 to simply administer one shot to mildly sedate her. When I questioned the overall $900 estimate for the visit the technician became all flustered and reported to the Vet that I "had disrespected her" ! Unreal. By simply asking the tech to justify all of the charges. And the Vet pushed back on his administering the thyroid medicine and requesting that we give the cat her medicine in the AM, not her normal time, prior to dropping her off. So our job as pet owners it appears is to make the Vet clinic's job easier while being overcharged for service and procedures? We will be leaving this practice now, after 8 years, given that all of the prior clinicians have left and the new staff is unreasonable and over priced.

This is an excellent veterinary hospital close to where I live. The staff are very sweet and…read morehelpful to my little pup. We had an emergency last week when my pup swallowed a Tylenol which is very toxic to dogs. They saw us immediately and took care of the problem. Very kind and knowledgeable and soon my dog was back to normal

Helpful Thorough. I saw Dr. Brink .I will go back. I was going to a different vet. but no more.read more

Followed my veterinarian Dr Orlandi from Newton -Wellesley Animal Hospital to here. It's a bit of a…read moredrive for me but I wouldn't bring my beloved pets to see anyone else. She and the rest of her staff are fantastic.