I am completely mortified by how i was treated by the owner of this place. I have been to paw awhile 3 times in the past 3 years to have my cat shaved (every November). I called in yesterday to make an appointment, the owner asked me what time i would like to bring him in. I told her 2:30pm ands she asked me if i could come in earlier around noon so i agreed. For the past 3 yrs of bringing him in, i have stayed with him while they shave him because of his timidness. He is traumatized easily and i can't leave him. When i showed up today she told me to leave him and come back after 3pm.i told her i can't leave him and I've never done it this way before. She then told me she is a new owner and does not do it that way. I did not know there was a new owner, the name is still the same. Besides when i tried to ask her why when i spoke with her yesterday that i would like to bring him in at 230 why did she want me to bring him in at noon? This is where the mortified part comes in. .. she would not let me ask her that question, she started talking over me and yelling at me that she doesn't care what i think that i need to leave and not come back. I was trying to ask her aquestion and she wouldn't let me. She raised her voice at me, was highly unprofessional. I left with my cat right away to say the least. I have never been treated like that by anybody in my life. I will never go back. I can't imagine how she treats the animals she works on or her employee's if she can talk to a customer like that. read more