Danielle is professional, thoughtful, consistent, and simply amazing! We have 4 special needs,…read morehigh maintenance cats, but Danielle kept them (and us) comfortable with on-time visits, frequent check ins (with pictures!), and great attention to detail! She knew just when to ask questions and exercised great judgement with our asthmatic kitty and didn't blink at giving daily medications. She even watered our flowers and tomatoes when the weather got hot! We were able to travel to visit family we'd not seen in a year, and we wholeheartedly recommend Forever Friend Pet Services!

Danielle is a cat whisperer. My cat is timid and hides under the bed the whole time when anyone…read morecomes over, but when Danielle came over to do the free meet & greet session, my cat came up and started cuddling her within 5 minutes! I was shocked. I loved how she sent me updates, photos, and videos everyday when I was out of town. She was so accommodating and actually vacuumed up the kitty litter off the floor before I came home. I'm so happy I have someone to watch my baby whenever I need to go out of town.

Brandy has been a lifesaver - she's flexible in scheduling, reliable, and my dog absolutely loves…read morewalks with her! I always receive photo updates and texts after walks. Highly recommended as a dog walker in the SW Portland area!

Even though we have never scheduled anything with this institution, it is amazing. We were trying…read moreto figure out a time where our dogs could be dropped off for daycare right around Christmas time. Brandy, who works there was amazing! She emailed us within an hour and worked around the hours that they were open. Whenever we are in town again and we have our dogs, we will definitely be booking them. Their customer service is phenomenal. Thanks again.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Alan and his driving partner, Dave, were the most polite and most professional individuals I could…read morehave ever hoped to work with. In addition to a quote that was so reasonable it was almost unbelievable, the fact that my two beloved horses arrived calm, happy, and eating hay in a trailer with a clean interior made me the happiest woman in the world! I received text and photo updates during the day of transport, and the estimated time of arrival that I was provided once they were on the road was spot-on. Alan's pick up and trailer were new and in excellent condition, and are definitely of the quality you would hope for if your horses are moving a long distance. Upon drop off, Alan and Dave shared a couple of personalized observations about the girls from the journey, and with learning that they stopped about every hour to check on them, I truly felt like my horses were cared for as actual individuals - not just animals to be moved. From the bottom of my heart-- thank you, Alan and Dave!!!! You made this an absolutely wonderful experience and I truly hope to work with you both again!!

From the owner: Contract Uniformed Security Personnelread more

The dog walkers for Petra were very friendly and courteous. Our dog was very happy to greet them…read moreand they were very happy to be able to walk her. I would be only to happy to recommend their walkers to anybody requesting dog walkers. It was really refreshing to see photos of Petra while they were walking her and she looked so happy while she was enjoying her 3 times a day walk.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

We have been clients of Dogstar for about three years now, and they are wonderful. Our walker comes…read moreM-F, our dogs absolutely adore her, and getting the walk pictures is always the highlight of my work day. It's really the next best thing to walking your dogs yourself. We have also used Dogstar's dog sitting services on occasion which are very helpful in a pinch. Five stars without reservation.

I have called twice, left 2 messages and filled out the online form. I have yet to hear or speak…read moreto an actual person. If you can't contact the people responsible for your pets then how could you give a good recommendation.

My dog Jadie absolutely loves going her 1.5 days a week. I've brought her for 4 years and she runs…read moreup the steps in anticipation. The reviews on here shock me as I've never experienced a problem.

PSA PORTLAND PET PARENTS -- "Safe" Journey Dog Boarding…read more Safe is a joke. I brought my Great Dane, Cruella, to "Safe" Journey after speaking with the owner, Craig. On Sunday, September 13, I drove from Washington State with Cruella and my father because Craig invited us for a tour. When we arrived, the first thing I noticed was an extremely strong smell of urine. Craig had us sit in his office, showed us the website and cameras, but would not allow us to tour the actual areas where the dogs were kept. We drove all the way from Washington State specifically to see the facility. It was around 1 PM and every dog I could see was asleep. No barking, playing, or normal daycare activity. I tried to give him the benefit of the doubt and thought maybe the dogs were simply comfortable in a calm environment. Craig then asked me to bring Cru back for a 12-hour trial day and was adamant about the 12-hour duration. On Monday, September 14, I dropped Cruella off around 7 AM. I received zero communication all day. When I returned around 7 PM, I asked Craig how her day went. Craig, the OWNER of "Safe" Journey Dog Boarding's response was, "She didn't take her punishment very well." I immediately asked what Cruella had done that required punishment and exactly what he had done to punish her. He told me not to worry about it and refused to give me a straight answer. He ultimately shut the door on me. Craig told me he was the only person there that day because the other employee was on vacation. I had never authorized anyone to punish my dog or use any correction method on her. I also was never contacted about an incident. I would have happily picked her up immediately if there had been a problem. Cruella's behavior after leaving was completely abnormal. She lurched off the porch even breaking her leash attachment and once the doors and windows were closed, I immediately noticed a strong odor from her having expressed her anal glands. She was completely silent during the drive home and went straight to her bed instead of greeting my other dogs when we arrived home. That evening she was loopy, lethargic and seemingly disoriented. Normally she immediately gets up to greet me, but when entering into the room she was in, she didn't even acknowledge I had come in even through she was awake. To be clear, this is not the behavior dog who had gone to daycare, been in a new environment around a lot of new dogs and was tired. This was in my mind, with no shadow of a doubt, traumatic and potentially synthetic. On Tuesday, September 15, she was still extremely abnormal. She didn't want to get up, didn't want to eat, and appeared uncomfortable around her hind end when walking. I then researched Safe Journey and found other customer reviews alleging UNAUTHORIZED SEDATION, dogs coming home lethargic or "out of it," shock collars being used without permission, serious injuries, and even dogs allegedly DYING under "Safe" Journey care or hours after being in the facility's care. I attempted to have Cruella drug tested. I was told the standard 12-panel testing available that's standard in the metro area would not detect many veterinary sedatives, including substances we were concerned about or others such as ketamine or GHB. I contacted OSU Veterinary Teaching hospital and OHS Veterinary Forensics. I was informed that forensic testing would require proper collection and chain of custody, which was no longer realistically available within the necessary window or transfer of custody. I have filed a police report as well as contacted Animal Control and requested an investigation. I am extremely upset that I trusted this facility with my dog and could not get a straight answer about what happened to her. Cruella will never return to "Safe" Journey and I pray no other dog does either. It's unfathomable that this establishment is still in business. UPDATES (9/21) -- Animal control is reopening the case! They have asked everyone who had had a poor experience to contact them to share your story. Provide this case reference number when you call. -- 311241 +1 (503) 988-7387 -- Portland Police said each of the individuals who have had poor experiences at Safe Journey call to report what has happened to them and their pets, the case will be reopened, likely federally. +1 (503) 823-3333 -- The news is looking to speak with anyone who has had a poor experience with Safe Journey as well as a film maker who is directing and documentary on this and is looking for interviews! Please PM me with your contact information to pass along. -- I truly cannot thank everyone enough for all of the love and support for Cruella and I, as well as for all the other pups and their families who have had these egregious experiences at this facility! I encourage everyone to speak up and continue sharing your experiences at "Safe" Journey to spread awareness and ensure this doesn't happen to anyone else ever again.