I rarely take the time to write reviews, but after my recent experience with Dr. Bradley Walls and…read morethe team at VCA Covington, I felt this one was important. My 11 year old pitty, Thor has been a patient at VCA Covington since 2015 and is extremely anxious and fearful of many things, including visits to the vet. Dr. Walls has always done everything possible to make his visits as low-stress as possible. Most recently, Thor needed surgery to remove a mass from his tail. Dr. Walls was incredibly compassionate and communicated very clearly about my options, helping me think through a decision that wasn't easy to make. I never felt rushed or pressured. I also had questions about the cost of the surgery before moving forward. I received a call right away, my questions were answered thoroughly, and the explanation of the estimate made sense. I was able to bring Thor in for surgery feeling comfortable with both the plan and what I could expect financially, without worrying about unexpected costs appearing afterward. Having a veterinarian I trust with a dog who is so difficult to treat means a great deal to me. I'm very grateful to Dr. Walls and the VCA Covington team for the compassion they've shown Thor and me over the years.

I have been going to VCA Covington for my cats since I moved to the area in 2021. They have been a…read morevery good practice for us through the various ups and downs of indoor/outdoor cat life. A couple of months ago I brought Millie in for her routine annual exam and Dr. Prater identified a dental issue which hadn't yet led to anything I was able to notice, and in addressing that a sinus tumor was identified. With limited treatment options available I opted to allow things to take their course, and over the last few weeks as the tumor grew and began to impact her activities and bring us back to the practice more often the staff was very kind and compassionate. Yesterday was her final appointment after her quality of life had decreased to where she was simply waiting on her body to stop. The staff had everything setup for us, the room was ready when we got there so no awkward waiting next to someone bringing in their new kitten or puppy. The paperwork was pre-filled, just needing me to make my final decision on how to handle her remains and sign. They were incredibly kind and compassionate, there was no rush whatsoever, and they made sure I was as involved in the process as I wanted to be. She fell asleep in my arms and passed on peacefully while I was holding her. I couldn't ask of anything more for the experience.

Most recently encountered awful service expecting that since my dog was an established patient,…read morethat I paid for as part of the deal of any Vet actually seeing any animal, I requested a letter/Health Form to be able to take my dog across the border to Mexico. Apparently THIS VETERINARY OFFICE is unable to provide such a service and their Vets, Dr. Eibey and Dr. Tomlisson couldn't be bothered to talk to me face to face or via phone to discuss the matter. After being relegated to the office manager Wendy, she stated they do not provide that type of service however as I explained 3 other Veterinarians within 5 mile radius do she certainly had many excuses why they couldn't do it......too many things can go wrong, we don't have the time, and yes we would charge $100 if we did, etc. ? So I contacted Wilderness Veterinary, 1 block away and they do provide the necessary letter, detailed information about dog's condition and prescriptions in Spanish that is required when taking a pet over the border. Additionally, Wilderness was bewildered why Mountainside couldn't pull that off, ME TOO. Unfortunately, but as expected I had to establish my dog as a patient at Wilderness Vet and pay $100 that I should not have had to pay if Mountainside was a reputable Veterinarian. In addition, I found Mountainside Veterinary extremely EXPENSIVE, $1000 for blood work, 2 xrays, 2 prescriptions and consultation......I've gone to emergency services for 1/2 the price.

My senior dog Juno hasn't been a long time customer, but she has been treated like she's been there…read moreforever. Excellent customer service, with an understanding of the clients real life obligations, location and schedule. Thanks for helping out our old girl, and making sure she doesn't need to skip a day of medication.

Dr. Nagra is a kind and knowledgeable vet. He took care of my Westie for over 10 years until the…read moreend when my Mickey was not well and 16 years old. I trust Dr. Nagra's advice and felt Mickey had excellent care. Thank you, Dr. Nagra for taking care of my cats over the years and my Mickeydog.

The doctor there is amazing! He is practical and very informative. I live all the way in North…read moreSeattle and I still come back down to Kent just to see him and his staff. All vets should strive to be this professional and efficient.

if I could give you millions of star's I will do it happy tales was the only clinic to help me when…read moreI was homeless they care for my baby he's names is Baby Leyva the vets were just fantastic they didnt care I was short in cash they still want to see my baby and find out what was the problem they're so kind so humble and I thank you all for all the help you give us God bless you all and I am loyal happy tails was it's and will be our clinic for my baby's care big we will see yall soon please never stop helping the one it needed the most God will compensate y'all

If you're looking for a place to bring your love ones, this is the place to go! Very kind, patient,…read moreprofessional, doesn't try to pressure into treatments or other stuff all recommendations, and they're clean! I can't say enough good things about this place. The last two places I've taken Maggie the staff was unpleasant and my moms dog wasn't calm and wouldn't calm down! I Took my mom's dog to her first session of acupuncture and red light laser treatment and I can't tell you enough how wonderful they were! Usually she's a little anxious going to new places but she does amazing there every time and is calm the whole time! Had amazing staff today (they are all great)! Thank you all for being the best everytime we come see you all! 10/10 for sure!

I took my dog here for face swelling. He had never been seen here but they were the only clinic…read morewilling to squeeze him in on the weekend. The wait was long but as expected since I didn't have an appointment. The front desk staff and techs were all nice and helpful. The dr may not have her degree in bedside manner, but she treated my dog without trying to sell me on extra, unnecessary tests. She gave me a plan for what he needs in the future and an estimate that was over a thousand dollars less than the estimate I received from another clinic. We will be back!

I adopted a 6 month old kitten here in March for $400. The kitten came with no papers or tags so I…read moredid not know that she is not licensed and hasn't been de-wormed. Every cat I have adopted in the past came with tags for license and rabies and was treated for fleas and dewormed. When I got the cat home, she had an oozing left eye and diarrhea. I waited a couple weeks for it to go away. Then I called them and told them what was happening and that the kitten came with these conditions. They said to bring her in for a check-up and after some discussion agreed to cover the visit. When I tried to put the kitten in the cat carrier, she went feral and scratched and bit me which turned into an infection. When I got there, I asked the staff if they had given me a feral cat. They wouldn't answer. I asked the doctor if she was feral and I needed to get a different cat. The doc said that they would clip her nails and put soft sock on her claws and to give it another try before returning the kitten. They had to put the kitten under to do that. The doc told me that her litter mate had Giardia so my cat probably did too. She also said my cat had gingivitis and an eye virus. This place keeps about 15 cats in one room in a trailer. So they all probably have Giardia and eye viruses. They gave me medication for my cat and said I had to pay for it. I said the cat already had these conditions when I adopted her and they had agreed to cover the visit so I shouldn't have to pay. At this point they grabbed my cat carrier with the cat inside and ran to the back and refused to give her back unless I paid! I could hear the doctor telling them to take the cat from me. I couldn't believe this unprofessional behavior. I ended up paying. I told the doc that I was mislead about the cat and the visit which is why I was asking questions. She said something like it must be a "cultural" thing (I am not Caucasian). Not only is she rude and misleading, she also makes racist remarks. All very shocking to say the least. While I was waiting I read the pamphlet for Cat Scratch Disease (Bartonella) which has very serious consequences to adults like organ failure if scratched by a diseased cat. My cat had the symptoms so I asked them to test her for it. Not only am I infected by the scratch, I may have a serious disease! If I hadn't read the pamphlet and asked for her to be tested, they wouldn't have done it even though the doctor saw she had symptoms. They said they would let me know the results in 2 weeks. This whole experience has been very stressful and I feel bad for the cat I adopted because through no fault of hers, she may have to be returned just when she though she had a forever home They are doing a service by taking in stray cats but they are taking no responsibility for adopting out unlicensed cats with parasite and viruses. I just hope my older cat did not catch the parasite and virus. They are spreading diseases. I don't recommend adopting cats here because you could get feral cat with parasites and viruses like I did. Go to Auburn Humane Shelter. They charge $150 and their cats are licensed, have rabies shots and are dewormed and healthy.

We were able to get our injured cat in right away. The staff genuinely cared and answered all of…read morequestions with transparency and expertise. The explained treatment options and possible outcomes. Our cat is already healing up quickly. Highly recommend!!!

Has a great rabbit doctor, Dr.Tate, he is so gentle with the bunny and Neuterd 3 of my families…read morebunnies and all went great with no problems. They have incredible prices too. I compared everywhere and they were by far the lowest and for an incredible vet its great.

Great local place to take your furry kids to. Whenever I…read moreneed something for my grand furboys, that's where I shop. There's a diy grooming section, also they have vets there. My daughters bring their babies there when ill. Reber has everything needed for all kinds of animals. I'm just glad it's just a mile away from where I live.

Dear Reber Ranch Management,…read more After having our two pets groomed at your Kent location, we discovered a deep cut near our female dog's vulva. She is in pain, has stopped eating and drinking, and no longer responds to walks she normally loves. The groomer who returned her asked whether she usually licks herself, then suggested sanitizing wipes might explain the licking. No, our dog does not normally behave this way. We found the wound after noticing her repeatedly licking that area. Her comments strongly suggest to me that she knew something was wrong and offered an excuse instead of disclosing what happened. I am deeply concerned that an injury caused during grooming may have been concealed. I expect an immediate investigation, a written explanation, appropriate disciplinary action based on the findings, and coverage of veterinary expenses attributable to this incident. Please have management contact me within 24 hours. Sumit

What a great team! I brought my parakeet Blue in today to be euthanized. Doc did an exam on her and…read moreagreed that she was very ill and that was the best thing, so she didn't have to suffer with organ failure. The staff were so considerate and compassionate. Even though I spent a short time with them, you can tell that they really care about you and your precious pet! I would highly recommend Pine Tree Veterinary Hospital for your extended family.

Staff were friendly in person. Felt comfortable with the Vet's knowledge and recommendations. Even…read morethe clients in the waiting area were super friendly.

I have been taking my animals here for about 10 years now. One of the only vets I trust with my…read moreanimals life. My dog went through a battle with cancer. My cat has diabetes and CHF. During this time we visited other vets and specialists like Blue Pearl and happy tails inpatient hospital. Dr. Lee has been the only one vet that has never been wrong. He is an absolute world class veterinary physician. Without him my dog would have never went into remission and had another strong couple of years and my cat wouldn't have be here going so strong 3 years after he was diagnosed with CHF. My cat has been seeing doctor Kim recently for managing his diabetes that came back. Although it hasn't been that long that we have been seeing him compared to Dr. Lee, I've been nothing but impressed by his expertise, friendliness, and professionalism. The staff are nothing short of angels. They are always helpful and always friendly. Everyone there deeply cares for animals and their well being. I've never gotten the impression from any staff that there job is just a pay check or the patients are just a number. You can tell all of them love and care for each animal to the level the owner does. Absolutely the best vet. I can never thank them enough how good they have been to my pets.

The staff was very kind and informative over the phone. I asked about pricing for checkup and spay…read moresurgery, and they answered all my questions. Their pricing for the feline spay surgery was reasonable, and procedure was pretty straightforward. Drop off the pet around 8-9am, and pick up around noon. There was a bit of a line during pickup because one of their machines was down, so they had to serve all customers AND answer the phone. It must've been quite busy for them. They gave detailed instructions for aftercare, as well as the pain & antibiotic medicine. I think we found our kitty's new regular vet. :)

just wanted to give a shout out to front desk staff. Specifically Sage! Conversational skills,…read moreclarity and kindness was over and beyond from what I've experienced in other businesses as of late and just deserves acknowledgment.

Appointments mean nothing to this place. My cat had a 11am appointment. At 3pm,they hadn't even…read moreseen my cat. They were attending to all the people that came after me! They wouldn't give and estimated time. $500+ for 2 wounds