I started bringing my cat here when I adopted him a year ago and have been back for various…read morevaccinations etc since then. The team are very professional, and friendly with my cat, which makes me happy. I've never had issues with appointments or anything. Plenty parking outside.

Love this place. Everyone is amazing, they all care, their packages are good and doctors are…read morewonderful. We have 7 pitty/pitty mixes and have used them years now. Highly recommend this location. Locations may vary, but the VCA in California we used was good as well.

Most recently encountered awful service expecting that since my dog was an established patient,…read morethat I paid for as part of the deal of any Vet actually seeing any animal, I requested a letter/Health Form to be able to take my dog across the border to Mexico. Apparently THIS VETERINARY OFFICE is unable to provide such a service and their Vets, Dr. Eibey and Dr. Tomlisson couldn't be bothered to talk to me face to face or via phone to discuss the matter. After being relegated to the office manager Wendy, she stated they do not provide that type of service however as I explained 3 other Veterinarians within 5 mile radius do she certainly had many excuses why they couldn't do it......too many things can go wrong, we don't have the time, and yes we would charge $100 if we did, etc. ? So I contacted Wilderness Veterinary, 1 block away and they do provide the necessary letter, detailed information about dog's condition and prescriptions in Spanish that is required when taking a pet over the border. Additionally, Wilderness was bewildered why Mountainside couldn't pull that off, ME TOO. Unfortunately, but as expected I had to establish my dog as a patient at Wilderness Vet and pay $100 that I should not have had to pay if Mountainside was a reputable Veterinarian. In addition, I found Mountainside Veterinary extremely EXPENSIVE, $1000 for blood work, 2 xrays, 2 prescriptions and consultation......I've gone to emergency services for 1/2 the price.

My senior dog Juno hasn't been a long time customer, but she has been treated like she's been there…read moreforever. Excellent customer service, with an understanding of the clients real life obligations, location and schedule. Thanks for helping out our old girl, and making sure she doesn't need to skip a day of medication.

Dr. Nagra is a kind and knowledgeable vet. He took care of my Westie for over 10 years until the…read moreend when my Mickey was not well and 16 years old. I trust Dr. Nagra's advice and felt Mickey had excellent care. Thank you, Dr. Nagra for taking care of my cats over the years and my Mickeydog.

The doctor there is amazing! He is practical and very informative. I live all the way in North…read moreSeattle and I still come back down to Kent just to see him and his staff. All vets should strive to be this professional and efficient.

Ever since we moved to the US, Happy Tails has been our vet clinic for our two pups. We love the…read moreclinic and its staff- everyone is super nice, kind, professional and helpful. Starting with the receptionists, the wonderful vet- Dr. Mann and the clinic's manager, Alecia. Every time we needed their service, they were there and resolved the issues easily and quickly. I also want to highly recommend their international and domestic health certificate process, done by the amazing Alecia: We needed a few different certificates, and Alecia handled these for us until they were indorsed. This wasn't an easy job because the USDA kept on coming up with weird requests (probably because our dogs are not American), and she managed the whole process without stopping for a minute, until we had them all done right before our flight. Thank you so much for all the great work and caring service, we cannot recommend this place enough!

This has been our cat's vet since... well since he was a baby! Our cat does so well with their care…read moreespecially with Dr.Mann, we've tried going to other vets closer to our location but they've denied us by explaining our cat is too anxious (like hello what pet isn't anxious at a vet) and it has never been that case with Happy tails. It's super easy to get scheduled in with them, typically they'll get you to come asap or they can work around your schedule. They were very nice enough in the beginning to have us do installment pay (me and my partner were a little tight on money at the time) and ever since then they've gained our trust fully! 100% will always go to this vet hospital and my cat approves them.

I adopted two kittens from here. Working with Scott, the kitten coordinator, was easy and smooth. I…read morewas able to meet the cats and I could tell they were well cared for, fed, and treated. Shortly after, my application was approved and I was able to pick them up! Because they were so young, I needed to bring them back one more time for their last round of shots, which was included in their adoption fees. In general, the fees were slightly higher than you might see on your average shelter, but I think it is because they are a vet clinic and rehabilitation center rather than shelter, so they don't operate on a donation model. I didn't mind paying the higher fee because I could tell they were very well organized. I got pamphlets with all of their medical history, they were microchipped, neutered, spayed, and all vaccinations explained and prepared before I got them. They gave me advice on food and introducing the kittens to my home. When I brought the kittens back for their last round of shots, all I had to do was pull up and let them know I had arrived. A vet nurse came and picked them up from my car, took them in and they were done quick. They were a little tired and shaken up but nothing too bad. This is a great place in general, it's a bit far from where I live but it was worth going here! The two kittens are happy, healthy, friendly, and adjusting well to their new home. Reason for 4 stars: I had a few questions I wanted to ask the vet on my second time visit, but due to the way it's setup I never actually got to go inside or interact with anyone. It wasn't a big deal, but it would have been nice to float a few random questions I had to the vet. I assume that once covid restrictions end that it will be easier to have face to face again.

I adopted a 6 month old kitten here in March for $400. The kitten came with no papers or tags so I…read moredid not know that she is not licensed and hasn't been de-wormed. Every cat I have adopted in the past came with tags for license and rabies and was treated for fleas and dewormed. When I got the cat home, she had an oozing left eye and diarrhea. I waited a couple weeks for it to go away. Then I called them and told them what was happening and that the kitten came with these conditions. They said to bring her in for a check-up and after some discussion agreed to cover the visit. When I tried to put the kitten in the cat carrier, she went feral and scratched and bit me which turned into an infection. When I got there, I asked the staff if they had given me a feral cat. They wouldn't answer. I asked the doctor if she was feral and I needed to get a different cat. The doc said that they would clip her nails and put soft sock on her claws and to give it another try before returning the kitten. They had to put the kitten under to do that. The doc told me that her litter mate had Giardia so my cat probably did too. She also said my cat had gingivitis and an eye virus. This place keeps about 15 cats in one room in a trailer. So they all probably have Giardia and eye viruses. They gave me medication for my cat and said I had to pay for it. I said the cat already had these conditions when I adopted her and they had agreed to cover the visit so I shouldn't have to pay. At this point they grabbed my cat carrier with the cat inside and ran to the back and refused to give her back unless I paid! I could hear the doctor telling them to take the cat from me. I couldn't believe this unprofessional behavior. I ended up paying. I told the doc that I was mislead about the cat and the visit which is why I was asking questions. She said something like it must be a "cultural" thing (I am not Caucasian). Not only is she rude and misleading, she also makes racist remarks. All very shocking to say the least. While I was waiting I read the pamphlet for Cat Scratch Disease (Bartonella) which has very serious consequences to adults like organ failure if scratched by a diseased cat. My cat had the symptoms so I asked them to test her for it. Not only am I infected by the scratch, I may have a serious disease! If I hadn't read the pamphlet and asked for her to be tested, they wouldn't have done it even though the doctor saw she had symptoms. They said they would let me know the results in 2 weeks. This whole experience has been very stressful and I feel bad for the cat I adopted because through no fault of hers, she may have to be returned just when she though she had a forever home They are doing a service by taking in stray cats but they are taking no responsibility for adopting out unlicensed cats with parasite and viruses. I just hope my older cat did not catch the parasite and virus. They are spreading diseases. I don't recommend adopting cats here because you could get feral cat with parasites and viruses like I did. Go to Auburn Humane Shelter. They charge $150 and their cats are licensed, have rabies shots and are dewormed and healthy.

We were able to get our injured cat in right away. The staff genuinely cared and answered all of…read morequestions with transparency and expertise. The explained treatment options and possible outcomes. Our cat is already healing up quickly. Highly recommend!!!

Has a great rabbit doctor, Dr.Tate, he is so gentle with the bunny and Neuterd 3 of my families…read morebunnies and all went great with no problems. They have incredible prices too. I compared everywhere and they were by far the lowest and for an incredible vet its great.

My dog has been a customer here for food and vet care since he was a puppy, so I trusted them to…read moregroom him for the first time. While the groom itself looked fine, my dog was cut near his private area and this was not disclosed to me. My dog is very reactive -- there is no way this injury went unnoticed. The groomers requested I bring him in so the vet can take a look at th grooming injury and for me to be eligible for a refund. He was prescribed both a topical and oral antibiotic that he needs to be on for 2 weeks. This was presented as them "making it right," even though the visit was necessary solely due to their mistake. When I requested my refund, I was initially offered only $20 on a $140 grooming bill. After insisting, they agreed to a full refund -- and then immediately removed me as a client, meaning I now must also find a new vet as well. There was no empathy, accountability, or concern shown for my dog's wellbeing. Since the incident, my dog has been uncomfortable, wearing a cone, refusing to use the bathroom, and barely eating. I've had to rearrange my schedule and miss work to care for him. Mistakes happen. But how a business responds to them matters -- and this response was unacceptable.

DO NOT USE REBER RANCH GROOMER! Made an appointment two months ago, just moved to the area. They…read morecalled me three times, to verify the six upcoming appointments I had made, for monthly maintenance and a deep grooming spa day. Each time they were confused by what I asked to have done, saying that it was booked incorrectly, by the previous employee, obviously not knowing what each employee was doing. My husband took our German Shepherd girl in, they spent 10 minutes on her, didn't do half of the items that I asked to be done, charged 55 bucks, and refused a full refund. Instead, they created their own package, slapped a price on it, and did what they wanted to do. Not what the customer asked & paid for. We made an appointment, got an email, got a text message, and they made him wait as a walk-in, instead I'm giving him the appointment he had made. I called to speak to the assistant manager, she was dismissive, argumentative and rude. Our dog was traumatized. Her stomach was shaved bald, yet they didn't bother to rake out her fur, only spending 15 minutes for a list of grooming items needing to be done. She had a wonderful groomer, before we moved, and has never behaved this way. She was scared when she came out of that room. Reber Ranch is not what it used to be. They are unprofessional, disorganized, argumentative, and dismissive. With the behavior of my dog, I am considering calling the authorities, for this facility.

What a great team! I brought my parakeet Blue in today to be euthanized. Doc did an exam on her and…read moreagreed that she was very ill and that was the best thing, so she didn't have to suffer with organ failure. The staff were so considerate and compassionate. Even though I spent a short time with them, you can tell that they really care about you and your precious pet! I would highly recommend Pine Tree Veterinary Hospital for your extended family.

Staff are helpful, professional and prompt! They are caring and friendly to our pets. Prices are…read moreaverage for the services we needed. They provided documentation & photos of the services performed, which was never provided by our previous Vet!

The staff was very kind and informative over the phone. I asked about pricing for checkup and spay…read moresurgery, and they answered all my questions. Their pricing for the feline spay surgery was reasonable, and procedure was pretty straightforward. Drop off the pet around 8-9am, and pick up around noon. There was a bit of a line during pickup because one of their machines was down, so they had to serve all customers AND answer the phone. It must've been quite busy for them. They gave detailed instructions for aftercare, as well as the pain & antibiotic medicine. I think we found our kitty's new regular vet. :)

One of the most traumatic and negligent veterinary experiences I've ever had…read more I trusted this clinic with my dog's life, and that trust was profoundly misplaced. Over the course of treatment, they performed four surgeries that were later confirmed to be unnecessary, putting my dog through repeated anesthesia, pain, and recovery for no legitimate medical reason. Their lack of proper diagnosis, poor judgment, and complete disregard for the physical toll on my dog nearly cost her her life. At no point were we given clear explanations, alternative options, or convincing medical justification for why surgery after surgery was supposedly required. Each procedure created more complications, more suffering, and more fear. What makes this unforgivable is that much of this could have been avoided with competent care, thorough diagnostics, and basic professional caution. Instead, we were met with confidence without competence, and reassurance that turned out to be dangerously wrong. The emotional distress this caused our family -- watching our dog deteriorate because we followed professional advice -- is something I wouldn't wish on anyone. Veterinary care requires trust, and this clinic shattered it. I strongly urge pet owners to seek second opinions before consenting to any major procedures here. Had we done so earlier, my dog may have been spared immense pain and trauma.

Very compassionate physicians and staff. Thorough and professional. Been going here for 25 years.read more

Appointments mean nothing to this place. My cat had a 11am appointment. At 3pm,they hadn't even…read moreseen my cat. They were attending to all the people that came after me! They wouldn't give and estimated time. $500+ for 2 wounds