Most recently encountered awful service expecting that since my dog was an established patient,…read morethat I paid for as part of the deal of any Vet actually seeing any animal, I requested a letter/Health Form to be able to take my dog across the border to Mexico. Apparently THIS VETERINARY OFFICE is unable to provide such a service and their Vets, Dr. Eibey and Dr. Tomlisson couldn't be bothered to talk to me face to face or via phone to discuss the matter. After being relegated to the office manager Wendy, she stated they do not provide that type of service however as I explained 3 other Veterinarians within 5 mile radius do she certainly had many excuses why they couldn't do it......too many things can go wrong, we don't have the time, and yes we would charge $100 if we did, etc. ? So I contacted Wilderness Veterinary, 1 block away and they do provide the necessary letter, detailed information about dog's condition and prescriptions in Spanish that is required when taking a pet over the border. Additionally, Wilderness was bewildered why Mountainside couldn't pull that off, ME TOO. Unfortunately, but as expected I had to establish my dog as a patient at Wilderness Vet and pay $100 that I should not have had to pay if Mountainside was a reputable Veterinarian. In addition, I found Mountainside Veterinary extremely EXPENSIVE, $1000 for blood work, 2 xrays, 2 prescriptions and consultation......I've gone to emergency services for 1/2 the price.

My senior dog Juno hasn't been a long time customer, but she has been treated like she's been there…read moreforever. Excellent customer service, with an understanding of the clients real life obligations, location and schedule. Thanks for helping out our old girl, and making sure she doesn't need to skip a day of medication.

Dr. Nagra is a kind and knowledgeable vet. He took care of my Westie for over 10 years until the…read moreend when my Mickey was not well and 16 years old. I trust Dr. Nagra's advice and felt Mickey had excellent care. Thank you, Dr. Nagra for taking care of my cats over the years and my Mickeydog.

The doctor there is amazing! He is practical and very informative. I live all the way in North…read moreSeattle and I still come back down to Kent just to see him and his staff. All vets should strive to be this professional and efficient.

Dr. Mann and her entire staff were incredibly kind, helpful, and compassionate when I brought my…read morevery sick dog in after she was diagnosed with chronic kidney failiure. Her previous vet seemed unconcerned with my dog's diagnosis, only suggesting changing her diet. Dr. Mann, however, went into immediate save-this-dog-mode from the very first visit. She took such excellent care of my little girl, but unfortunately she was too far along in the illness, and after a few weeks she died. The front office staff was friendly, upbeat, kind, understanding, and wonderful, just like Dr. Mann throughout the entire experience.

I started bringing my dog here 3 years ago when I moved to Washington and have had mostly fine…read moreexperiences. Most of the staff are nice and the prices are good but the wait times are absolutely ridiculous. My dog needed to have surgery and they had me drop her off at 7am. I called them at 4pm because I hadn't received an update and I was told she hadn't even gone into surgery yet...I had to take time off work to drop her off early which is fine but it was frustrating to find out they just had her waiting around in a crate all day. Another instance is when I brought her in for some vaccinations and waited with her in the lobby for over 45 minutes. No one said anything to me and I had to ask multiple times to see what was going on because I shouldn't have had to wait that long. It was also frustrating because I moved my appointment from 4pm to 2:30pm and then literally waited until 3:30 to be seen anyway. Also, if you're in a room, they'll say they'll be back and then leave you in there for like 20-30 minutes without an update and you'll have to go into the hall and flag someone down to remind them that you're still there. They also let owners go into the surgery room when they drop off their pet while people are literally operating on an animal a few feet away...seems unsanitary to me. Luckily I'm moving so I won't have to come back but if I wasn't, I would have really considered finding a new veterinarian. Only good thing about this place is the price.

I adopted a 6 month old kitten here in March for $400. The kitten came with no papers or tags so I…read moredid not know that she is not licensed and hasn't been de-wormed. Every cat I have adopted in the past came with tags for license and rabies and was treated for fleas and dewormed. When I got the cat home, she had an oozing left eye and diarrhea. I waited a couple weeks for it to go away. Then I called them and told them what was happening and that the kitten came with these conditions. They said to bring her in for a check-up and after some discussion agreed to cover the visit. When I tried to put the kitten in the cat carrier, she went feral and scratched and bit me which turned into an infection. When I got there, I asked the staff if they had given me a feral cat. They wouldn't answer. I asked the doctor if she was feral and I needed to get a different cat. The doc said that they would clip her nails and put soft sock on her claws and to give it another try before returning the kitten. They had to put the kitten under to do that. The doc told me that her litter mate had Giardia so my cat probably did too. She also said my cat had gingivitis and an eye virus. This place keeps about 15 cats in one room in a trailer. So they all probably have Giardia and eye viruses. They gave me medication for my cat and said I had to pay for it. I said the cat already had these conditions when I adopted her and they had agreed to cover the visit so I shouldn't have to pay. At this point they grabbed my cat carrier with the cat inside and ran to the back and refused to give her back unless I paid! I could hear the doctor telling them to take the cat from me. I couldn't believe this unprofessional behavior. I ended up paying. I told the doc that I was mislead about the cat and the visit which is why I was asking questions. She said something like it must be a "cultural" thing (I am not Caucasian). Not only is she rude and misleading, she also makes racist remarks. All very shocking to say the least. While I was waiting I read the pamphlet for Cat Scratch Disease (Bartonella) which has very serious consequences to adults like organ failure if scratched by a diseased cat. My cat had the symptoms so I asked them to test her for it. Not only am I infected by the scratch, I may have a serious disease! If I hadn't read the pamphlet and asked for her to be tested, they wouldn't have done it even though the doctor saw she had symptoms. They said they would let me know the results in 2 weeks. This whole experience has been very stressful and I feel bad for the cat I adopted because through no fault of hers, she may have to be returned just when she though she had a forever home They are doing a service by taking in stray cats but they are taking no responsibility for adopting out unlicensed cats with parasite and viruses. I just hope my older cat did not catch the parasite and virus. They are spreading diseases. I don't recommend adopting cats here because you could get feral cat with parasites and viruses like I did. Go to Auburn Humane Shelter. They charge $150 and their cats are licensed, have rabies shots and are dewormed and healthy.

This is genuinely the worst place to take your pet, please stay away. They're just money hungry and…read moredon't care about your pets at all. We paid $350 for fluids, antibiotics and bloodwork. No answers for our dog's condition and all we were told is to keep coming in or else we can find another vet. Very unprofessional place and it's so hard to even get a call back from the doctor. Be warned, they're not nice and just want your money.

We were able to get our injured cat in right away. The staff genuinely cared and answered all of…read morequestions with transparency and expertise. The explained treatment options and possible outcomes. Our cat is already healing up quickly. Highly recommend!!!

Has a great rabbit doctor, Dr.Tate, he is so gentle with the bunny and Neuterd 3 of my families…read morebunnies and all went great with no problems. They have incredible prices too. I compared everywhere and they were by far the lowest and for an incredible vet its great.

Love the dog wash but sad that it's closed for construction. Can't wait for the new area to be…read morefinished! Everyone is always very friendly and the dog park in the front is a nice feature!

My dog has been a customer here for food and vet care since he was a puppy, so I trusted them to…read moregroom him for the first time. While the groom itself looked fine, my dog was cut near his private area and this was not disclosed to me. My dog is very reactive -- there is no way this injury went unnoticed. The groomers requested I bring him in so the vet can take a look at th grooming injury and for me to be eligible for a refund. He was prescribed both a topical and oral antibiotic that he needs to be on for 2 weeks. This was presented as them "making it right," even though the visit was necessary solely due to their mistake. When I requested my refund, I was initially offered only $20 on a $140 grooming bill. After insisting, they agreed to a full refund -- and then immediately removed me as a client, meaning I now must also find a new vet as well. There was no empathy, accountability, or concern shown for my dog's wellbeing. Since the incident, my dog has been uncomfortable, wearing a cone, refusing to use the bathroom, and barely eating. I've had to rearrange my schedule and miss work to care for him. Mistakes happen. But how a business responds to them matters -- and this response was unacceptable.

What a great team! I brought my parakeet Blue in today to be euthanized. Doc did an exam on her and…read moreagreed that she was very ill and that was the best thing, so she didn't have to suffer with organ failure. The staff were so considerate and compassionate. Even though I spent a short time with them, you can tell that they really care about you and your precious pet! I would highly recommend Pine Tree Veterinary Hospital for your extended family.

Staff are helpful, professional and prompt! They are caring and friendly to our pets. Prices are…read moreaverage for the services we needed. They provided documentation & photos of the services performed, which was never provided by our previous Vet!

The staff was very kind and informative over the phone. I asked about pricing for checkup and spay…read moresurgery, and they answered all my questions. Their pricing for the feline spay surgery was reasonable, and procedure was pretty straightforward. Drop off the pet around 8-9am, and pick up around noon. There was a bit of a line during pickup because one of their machines was down, so they had to serve all customers AND answer the phone. It must've been quite busy for them. They gave detailed instructions for aftercare, as well as the pain & antibiotic medicine. I think we found our kitty's new regular vet. :)

One of the most traumatic and negligent veterinary experiences I've ever had…read more I trusted this clinic with my dog's life, and that trust was profoundly misplaced. Over the course of treatment, they performed four surgeries that were later confirmed to be unnecessary, putting my dog through repeated anesthesia, pain, and recovery for no legitimate medical reason. Their lack of proper diagnosis, poor judgment, and complete disregard for the physical toll on my dog nearly cost her her life. At no point were we given clear explanations, alternative options, or convincing medical justification for why surgery after surgery was supposedly required. Each procedure created more complications, more suffering, and more fear. What makes this unforgivable is that much of this could have been avoided with competent care, thorough diagnostics, and basic professional caution. Instead, we were met with confidence without competence, and reassurance that turned out to be dangerously wrong. The emotional distress this caused our family -- watching our dog deteriorate because we followed professional advice -- is something I wouldn't wish on anyone. Veterinary care requires trust, and this clinic shattered it. I strongly urge pet owners to seek second opinions before consenting to any major procedures here. Had we done so earlier, my dog may have been spared immense pain and trauma.