This was a tech visit with my baby, they are all very professional and caring, very prompt too, our…read morebaby loves to go there ,I trust them on their decisions! Thank you Ridgewood

Ery professional staff & veterinarian. I was pleased with their service. Clearly they love pets…read moreand gave a reassuring demeanor

We've been using Gentle Care for years and years! They have taken such good care of our…read moreanimals--Dr. Barbara Stevens is competent and caring and Dr. Taylor seems so too, though I have seen her less. I appreciate that they talk over the costs of things before assuming you are going to spend your last nickle. Dr. Stevens was also very considerate when she euthanized my sick pit bull...she had a separate entrance for us to come and go from so I didn't have to share my sadness with others in the waiting room. Their new facility is very nice although I have felt it in the pocketbook! Nan

They are very good with our dogs So kind and take great care…read moreto let you know what is going on

Lake Forest Animal Hospital staff are Hero's!!!!!!!!…read more Dr. Holly and Lake Forest Animal Hospital helped saved our 13 year old elderly family dog's life. They treat is like FAMILY. They were completely BOOKED but MADE ROOM for our dog to be seen very last minute. We had already been provided vet that told us to just give him chicken breast! They didn't help treat the issue or help with pain medication or nutrients. If Lake Forest hadnt worked him in, he would have been suffering and in pain! He would not have overcome without their help! I love this vet as they are very knowledgeabl, skilled, and understanding. They do not over charge by running a lot of tests. They know specifically what to do to treat the root cause issue. Thank you Susanne who answers the phones and helped get our dog in, Dr. Holly, and staff!! You are HERO's!!! Thank you for making a difference!!!!!! Had to leave another five star review! I attached a photo of our eldely Maltipoo that they treated and helped save! I was scared we wouldn't get another Christmas with him but looks like we will get another one thanks to Lake Forest Animal Hospital! This photo was Christmas last year!

I am so livid!! We just picked up our baby from 4 days of boarding. This was our second time…read moreboarding here but first time this long. Our pups towel that he sleeps with still smells like laundry deterrent (it obviously wasn't given to him), his dry food, wet food and treats were still in the bag we dropped off. We left specific feeding instructions and obviously not followed as he should have nothing left over after 4 days. We even called to check on him yesterday and asked if he was doing well, eating well. We were reassured that he was. We picked him up at 2:30 this afternoon and charged for another full day because "it was after 1PM". We were told we had to pick up by 5:00PM, no mention of extra charge if after 1PM. Zero stars... never again!

I cannot recommend this veterinarians office highly enough! I was treated with respect, Dr. Foulks…read morelistened well, and asked astute questions, then followed up with genuine care for my little dog. We are from out of town, so I was desperate for help when he began experiencing high levels of pain so far from our regular vet. I am glad this was where we landed!! I'd give them 10 stars if I could!

very friendly staff. They are three weeks out to book an appointment. We will see how they areread more

This place is amazing. They treated my dog with kindness, explained everything to me, and even…read moreshowed me the cost of things, including tax prior to them doing any treatment. I was really afraid of how much the office visit would cost, but because my vet was closed I had no other choice, but to take my dog there. I will definitely return if in the same situation.

Have you ever been to one of those gas stations with a handwritten "$10 minimum" sign taped to the…read morecounter? The kind where they charge a credit card surcharge, the floors are sticky, the snacks are sad, and the vibe is questionable? Now imagine a doctor's office using that same financial blueprint. I brought my mom's elderly chihuahua in for an impromptu urgent care visit. The office itself is lovely: clean, quiet, comfy seating, relaxing music, and WiFi strong enough to get work done. The wait was long (about 4 hours), but it is urgent care, so no complaints there. Once we were seen, the vet techs were kind, the doctor was thorough, and the bloodwork was done quickly on site. They told me the cost of each test beforehand, a little high but not wildly outside what I expected. Here is where things went left. When it was time to check out, the front desk staff (who were otherwise very nice) came out and announced the total at full volume. I am not a fan of people being in my financial business, and I am sure other people do not want me in theirs. Earlier, another woman was told her dog's treatment would be $900, loud enough that the entire waiting room reflexively made a "yikes" face. Helpful? No. Awkward? Yes. Financial privacy? Nonexistent. But the real kicker: I was told that paying with a credit card adds a 3 percent surcharge, but paying in cash or debit does not. A cash preferred doctor's office? Where people are routinely dropping hundreds of dollars? It felt extremely greedy. To be fair, if they are going to have this policy, it should at least be clearly posted on the door, at the counter, anywhere. Give people a heads up before they are stuck choosing between hundreds in cash or a surprise surcharge. Transparency is not hard, and it goes a long way. When I asked why, the staffer shrugged and said, "It is to cover the credit card charge. Other places do it." Me: "Yeah, gas stations." Him: "We do not make the policy." I guess. Overall: 4 stars for care, 1 star for nickel and diming people like a sketchy downtown storefront.

I took my guinea pigs here for the first time, the staff was very kind.I would 100% recommended…read morethis place the vet answered all of my questions and even more!

Don't bother with them if you have a small animal. I called to have my pet rat seen for a…read morerespiratory infection (which can kill them rather quickly) and was told the soonest he could be seen was 2 weeks. Took him to a vet in Roanoke and was seen same day.

The older woman at the front desk is not personable and is very rude. I should've known during the…read moreinitial phone call when I scheduled the appt for my puppy that I should go elsewhere, but alas, I kept the appt. The day of the appt I walked in and was greeted with a stagnant, "who do we have?" as a response to my "good morning! How are you?" Any questions I had were responded to with irritation and I was told to "just wait over there, they'll get you when they're ready." The vet tech I had interaction with was amazing, friendly, knowledgeable and answered all of my questions. The vet wasn't the most personable person, but he wasn't rude either. He did answer my questions, but I feel like he barely looked at my puppy, and then we were charged $160 for a visit. My husband took our puppy back yesterday to get a shot - he was also given meds for diarrhea (which we had brought in a stool sample that was CLEARLY not diarrhea) - confused he asked the front desk why he was prescribed that med if the stool sample wasn't loose - the person at the front says "oh. you can refuse it if you want..." He refused and the bill dropped $55. Needless to say, we will not be back and we will be finding another vet. It's a shame because it is close to home. But I am sure we will find better elsewhere.

ONE DAY we'll see Dr. Young during the daylight and not under emergency circumstances BUT until…read morethen, I'll continue to sing his praises. Our area has needed a skilled, talented, empathetic, and financially feasible veterinarian for a long time. Their practice and all staff have been amazing to work with, even under the most stressful of situations. We've only had large animal emergencies (back to back within weeks) but we'll continue to refer others to him and be using him when normal visits resume. I cannot thank Riverside enough for what he provides to our community and animals.

We love Dr Pasternak, she has helped our little Tessa so much! We had also carried our other dog…read moreChloe there since we moved to Lynchburg about four and a half years ago. We lost our Chloe in January, she was 16 years old. We have also seen other vets there thru the years and have always had a positive experience.

I had an extremely frustrating and disappointing experience with this vet and will never return…read more I brought in my 11-year-old husky after he started having trouble with his leg. I was told he had a completely torn ACL and needed a very expensive surgery. This was alarming enough, but things quickly went downhill from there. I wanted a second opinion, which any responsible pet owner should be able to get without resistance, yet the clinic refused to send over his bloodwork and scans when requested. After a lot of back and forth, they finally sent the records--but unbelievably, they had scanned the wrong leg. This kind of error is completely unacceptable, especially when it leads to such a serious (and costly) diagnosis. It makes me question the accuracy of everything they told me. To make matters worse, they refused to offer any refund or even a credit despite their mistake and the stress they caused. Between the misdiagnosis, poor communication, and lack of accountability, I have zero confidence in their care. I strongly recommend others seek veterinary services elsewhere. *Go to Diamond Hill where they have empathy and compassion. *

My Second cat who had the same dental procedure done on the same day as my other cat who died is…read morefighting for his life right now from pneumonia after being aspirated. The Urgent Care that's now treating our second cat told us that VCA techs aren't licensed. What should have been a simple dental procedure caused one of my cats to die and a second one is fighting for his life and we dont know if he'll make it for not. Do not use this vets office if you care for your pets.

Easy to schedule appointment. Friendly and thorough staff. One of the few offices that offer canine…read moreinfluenza vaccine which is required for some boarding facilities.

We've been customers of Pet Craze for years! Always get friendly service there, and our dogs have…read morealways enjoyed the attention they get when they visit! Especially Murphie Brown!! She's such a silly gurl!!

Our dog loves this place and the workers are very friendly. The price has gotten pretty steep but…read morewhen you're in a pinch, its worth the cost.