Can be expensive but everyone there is fantastic. Don't go 1st thing in the morning, they say…read morethat's the best time, but they must tell everyone that. They needed a revolving door! I had to wait 3 hours. Go after lunch. They have another doctor that comes in at 12.

We have been using Gentle Care for over 5 years and they have helped us navigate old age and…read moreultimately end of life care on two dogs, a 14 year old lab and 15 year old standard poodle. All the vets in the office have always been kind, thoughtful and easy to work with and the front desk staff is friendly. We have 2 new pups and will continue to use Gentle Care for all of our Vet needs as we have always gotten quality care and friendly service.

I am so livid!! We just picked up our baby from 4 days of boarding. This was our second time…read moreboarding here but first time this long. Our pups towel that he sleeps with still smells like laundry deterrent (it obviously wasn't given to him), his dry food, wet food and treats were still in the bag we dropped off. We left specific feeding instructions and obviously not followed as he should have nothing left over after 4 days. We even called to check on him yesterday and asked if he was doing well, eating well. We were reassured that he was. We picked him up at 2:30 this afternoon and charged for another full day because "it was after 1PM". We were told we had to pick up by 5:00PM, no mention of extra charge if after 1PM. Zero stars... never again!

Abandoned in a Critical Time - No Empathy, No Warning, Just Termination…read moreI had been a client at Lake Forest Animal Hospital for years (including when I lived in the area), and I had high hopes for Dr. Angela Holley and the team to help my sweet dog Teddy with his severe, chronic ear infections. Instead, this experience left me shocked, heartbroken, and feeling completely abandoned during one of the most traumatic moments of my pet's life. My feelings and thoughts were valid and are valid. My panic, shock, and emotional pain are completely valid and heartbreaking. Teddy's situation is absolutely devastating: losing complete hearing in one ear, enduring constant pain despite multiple treatments, and now facing major surgery like Total Ear Canal Ablation (TECA) to remove the entire ear canal. After pouring thousands--around $4,000--into his care with no lasting relief, the prospect of another 3-5k bill feels like an impossible blow, especially when I'm already exhausted, burnt out, and emotionally strained. Teddy has suffered from painful, recurrent ear infections for a long time. I drove 3 hours from Raleigh, NC, through heavy traffic and slow-moving trucks, just to keep his appointment here. I called ahead to warn them I was running late due to unavoidable delays. When I arrived, the staff seemed frustrated and treated me like an inconvenience. They refused to clean his ears that day (even though another vet had managed it despite his pain and resistance), insisting I give him prednisone first and do the cleaning myself at home. I was terrified--I'm not a vet, I have no training, I was already overwhelmed and traumatized by his ongoing suffering, and I felt unequipped to handle a complex, painful infection safely. I brought him back a second time; they sedated him, cleaned his ears, and placed the monthly medication (the same one that had failed multiple times before and clogged his ears again). I had explicitly told them it hadn't worked previously, yet it was repeated. I emailed the office calmly expressing my disappointment and concern that Teddy wasn't improving, sent photos of his ear, that the same ineffective treatment was used again, and my worry about no oral antibiotics (as a non-vet, I feared the infection spreading). I have the emails as proof: I was never rude, never put down the vet or staff, never threatened anyone, never yelled, never cursed, and never did anything aggressive. I simply stated facts and apologized if I came across poorly, explaining my stress and fear for my dog. Recently, Teddy was diagnosed elsewhere with complete hearing loss in one ear and needs Total Ear Canal Ablation (TECA) surgery (3-5k cost). Desperate, I called Lake Forest for a surgery estimate--only to be put on long hold and then told Dr. Holley had terminated our client relationship entirely. No prior notice, no phone call, no discussion. Reasons cited: my concerns about care, stating that he was better after the ear cleaning and then changing my opinion that he wasn't getting better, not picking up meds (while I was out of town, dealing with snow, my own health issues, and distance), and implying I was difficult. They dismissed Teddy's pain response during handling as him being "dramatic." This is not how veterinary care should work. When a pet is in constant pain, losing hearing, and facing major surgery, owners need empathy, not abandonment. My concerns came from a place of love, fear, and trauma--not rudeness. I did not know at the time he needed his ear canal removed. I did not know why he wasn't getting better and I was SCARED. To be cut off without warning in the middle of a crisis feels punitive and unprofessional. These are animal healthcare providers; they should understand that pets are family and that owners panic when their loved one is suffering. I'm beyond disappointed and heartbroken. I would not recommend this practice to anyone facing a serious or chronic pet health issue. Seek a vet who communicates, shows compassion, and doesn't drop clients when they advocate for their animal during difficult times. Teddy deserves better. So did I. I am Thankful that my new vet is a lot more compassionate, empathetic, and communicative. His new vet also sent me home with pain meds which Dr. Holley did not and he yelped really loudly when I picked him up. I also told them he needed to go to the bathroom before sedation. They said he needed to be sedated soon for them to be able to do it. When I arrived, they gave me judgmental looks, and Teddy was barking a lot. It's because he was trying to tell them he needed to go to the bathroom. I took him to potty and he pottied a long time. He was taken beforehand but with the prednisone, he needed to have been taken out beforehand.

very friendly staff. They are three weeks out to book an appointment. We will see how they areread more

Today was my first visit with Timberlake Animal Hospital. I chose them because their website was…read moreuser friendly and allowed me to set up appointments without waiting on a phone The environment was clean and welcoming, and the front staff were attentive and prompt. I was greeted immediately after stepping into the lobby. The tech who assisted me (Alyssa) was awesome! She was patient with me while I struggled to answer some questions and research information on my cat. She was very informative and knowledgeable about treatment/shot options. Everyone there was gentle and sweet with Tibbins, my aging kitty Dr Bethany Marshall was INCREDIBLE! She was engaging, approachable, and gracious with my questions and concerns. It was evident she loves her job, and she treated Tibbins as if she were her own kitty. There was potential bad news, but Dr Marshall relayed the information with a positive spin and even remained a little while after the visit to answer any additional questions I had. I will DEFINITELY be taking all of my pets there from now on. I can't sing their praises enough!!

Have you ever been to one of those gas stations with a handwritten "$10 minimum" sign taped to the…read morecounter? The kind where they charge a credit card surcharge, the floors are sticky, the snacks are sad, and the vibe is questionable? Now imagine a doctor's office using that same financial blueprint. I brought my mom's elderly chihuahua in for an impromptu urgent care visit. The office itself is lovely: clean, quiet, comfy seating, relaxing music, and WiFi strong enough to get work done. The wait was long (about 4 hours), but it is urgent care, so no complaints there. Once we were seen, the vet techs were kind, the doctor was thorough, and the bloodwork was done quickly on site. They told me the cost of each test beforehand, a little high but not wildly outside what I expected. Here is where things went left. When it was time to check out, the front desk staff (who were otherwise very nice) came out and announced the total at full volume. I am not a fan of people being in my financial business, and I am sure other people do not want me in theirs. Earlier, another woman was told her dog's treatment would be $900, loud enough that the entire waiting room reflexively made a "yikes" face. Helpful? No. Awkward? Yes. Financial privacy? Nonexistent. But the real kicker: I was told that paying with a credit card adds a 3 percent surcharge, but paying in cash or debit does not. A cash preferred doctor's office? Where people are routinely dropping hundreds of dollars? It felt extremely greedy. To be fair, if they are going to have this policy, it should at least be clearly posted on the door, at the counter, anywhere. Give people a heads up before they are stuck choosing between hundreds in cash or a surprise surcharge. Transparency is not hard, and it goes a long way. When I asked why, the staffer shrugged and said, "It is to cover the credit card charge. Other places do it." Me: "Yeah, gas stations." Him: "We do not make the policy." I guess. Overall: 4 stars for care, 1 star for nickel and diming people like a sketchy downtown storefront.

This place is amazing. They treated my dog with kindness, explained everything to me, and even…read moreshowed me the cost of things, including tax prior to them doing any treatment. I was really afraid of how much the office visit would cost, but because my vet was closed I had no other choice, but to take my dog there. I will definitely return if in the same situation.

I took my guinea pigs here for the first time, the staff was very kind.I would 100% recommended…read morethis place the vet answered all of my questions and even more!

Don't bother with them if you have a small animal. I called to have my pet rat seen for a…read morerespiratory infection (which can kill them rather quickly) and was told the soonest he could be seen was 2 weeks. Took him to a vet in Roanoke and was seen same day.

The older woman at the front desk is not personable and is very rude. I should've known during the…read moreinitial phone call when I scheduled the appt for my puppy that I should go elsewhere, but alas, I kept the appt. The day of the appt I walked in and was greeted with a stagnant, "who do we have?" as a response to my "good morning! How are you?" Any questions I had were responded to with irritation and I was told to "just wait over there, they'll get you when they're ready." The vet tech I had interaction with was amazing, friendly, knowledgeable and answered all of my questions. The vet wasn't the most personable person, but he wasn't rude either. He did answer my questions, but I feel like he barely looked at my puppy, and then we were charged $160 for a visit. My husband took our puppy back yesterday to get a shot - he was also given meds for diarrhea (which we had brought in a stool sample that was CLEARLY not diarrhea) - confused he asked the front desk why he was prescribed that med if the stool sample wasn't loose - the person at the front says "oh. you can refuse it if you want..." He refused and the bill dropped $55. Needless to say, we will not be back and we will be finding another vet. It's a shame because it is close to home. But I am sure we will find better elsewhere.

ONE DAY we'll see Dr. Young during the daylight and not under emergency circumstances BUT until…read morethen, I'll continue to sing his praises. Our area has needed a skilled, talented, empathetic, and financially feasible veterinarian for a long time. Their practice and all staff have been amazing to work with, even under the most stressful of situations. We've only had large animal emergencies (back to back within weeks) but we'll continue to refer others to him and be using him when normal visits resume. I cannot thank Riverside enough for what he provides to our community and animals.

We love Dr Pasternak, she has helped our little Tessa so much! We had also carried our other dog…read moreChloe there since we moved to Lynchburg about four and a half years ago. We lost our Chloe in January, she was 16 years old. We have also seen other vets there thru the years and have always had a positive experience.

I had an extremely frustrating and disappointing experience with this vet and will never return…read more I brought in my 11-year-old husky after he started having trouble with his leg. I was told he had a completely torn ACL and needed a very expensive surgery. This was alarming enough, but things quickly went downhill from there. I wanted a second opinion, which any responsible pet owner should be able to get without resistance, yet the clinic refused to send over his bloodwork and scans when requested. After a lot of back and forth, they finally sent the records--but unbelievably, they had scanned the wrong leg. This kind of error is completely unacceptable, especially when it leads to such a serious (and costly) diagnosis. It makes me question the accuracy of everything they told me. To make matters worse, they refused to offer any refund or even a credit despite their mistake and the stress they caused. Between the misdiagnosis, poor communication, and lack of accountability, I have zero confidence in their care. I strongly recommend others seek veterinary services elsewhere. *Go to Diamond Hill where they have empathy and compassion. *

My Second cat who had the same dental procedure done on the same day as my other cat who died is…read morefighting for his life right now from pneumonia after being aspirated. The Urgent Care that's now treating our second cat told us that VCA techs aren't licensed. What should have been a simple dental procedure caused one of my cats to die and a second one is fighting for his life and we dont know if he'll make it for not. Do not use this vets office if you care for your pets.

Easy to schedule appointment. Friendly and thorough staff. One of the few offices that offer canine…read moreinfluenza vaccine which is required for some boarding facilities.