The older woman at the front desk is not personable and is very rude. I should've known during the initial phone call when I scheduled the appt for my puppy that I should go elsewhere, but alas, I kept the appt. The day of the appt I walked in and was greeted with a stagnant, "who do we have?" as a response to my "good morning! How are you?" Any questions I had were responded to with irritation and I was told to "just wait over there, they'll get you when they're ready." The vet tech I had interaction with was amazing, friendly, knowledgeable and answered all of my questions. The vet wasn't the most personable person, but he wasn't rude either. He did answer my questions, but I feel like he barely looked at my puppy, and then we were charged $160 for a visit. My husband took our puppy back yesterday to get a shot - he was also given meds for diarrhea (which we had brought in a stool sample that was CLEARLY not diarrhea) - confused he asked the front desk why he was prescribed that med if the stool sample wasn't loose - the person at the front says "oh. you can refuse it if you want..." He refused and the bill dropped $55. Needless to say, we will not be back and we will be finding another vet. It's a shame because it is close to home. But I am sure we will find better elsewhere. read more

ONE DAY we'll see Dr. Young during the daylight and not under emergency circumstances BUT until then, I'll continue to sing his praises. Our area has needed a skilled, talented, empathetic, and financially feasible veterinarian for a long time. Their practice and all staff have been amazing to work with, even under the most stressful of situations. We've only had large animal emergencies (back to back within weeks) but we'll continue to refer others to him and be using him when normal visits resume. I cannot thank Riverside enough for what he provides to our community and animals. read more

Riverside Veterinary Hospital - Our OTTB Johnny Zippo, that Dr. Young has saved TWICE and is now tackling almost unheard of new diagnosis in the coming weeks. - Veterinarians Near Me - Goode, Virginia

They are amazing and very caring group of people...I have a rescue beagle...he had it rough until I got him..we moved from NJ..to virginia..I needed a vet for my oliver...they are very compassionate and loving group of people!! read more

Riverside Veterinary Hospital - My oliver - Veterinarians Near Me - Goode, Virginia

We absolutely love Riverside vet! Dr. Ryan is very compassionate! She is knowledgeable, she is thorough, and she goes the extra mile for her patients! read more

I do not feel like all options were taken when diagnosing my dog's problem. He was throwing up and just diagnosed as stomach issues. Fecal was not done. He had history of worms and you can throw up with worms when they get I'm the intestines. I got a $400 bill and it was said nothing was wrong. I do not trust Dr Shinew read more

Very good to pets, very friendly and helpful staff, but a little pricey. However, when considering the best care for a beloved pet, price is not always the most important concern. read more

My Bailey was so precious to us and though we wanted to have her stay with us as long as possible it was reassuring the Dr Ryan had done all she could. Going the extra mile of discussing Bailey's test results in a heart felt discussion. Dr. Ryan was there, present in the moment and willing to answer all our questions; obvious that she felt our pain. Through several tears and a broken heart, we ended up putting Bailey down primarily because we felt confident with her diagnosis and our ultimate goal was that our Bailey be laid to rest on her terms, with GRACE and LOVE, no pain or suffering. Thank you Dr Ryan and the staff at Riverside for taking a personal stake in ensuring our fur babies get the best of care. read more

Riverside Veterinary Hospital - Veterinarians Near Me - Goode, Virginia

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I've been going to Riverside veterinarian hospital for nine years ,they have always been good to me and my pet, they always answer my questions they've always worked with me and always taken great care of my pet personally, I feel,especially Dr. Ryan's husband Gerald.. today's visit was very upsetting and l don't really understand why I was treated that way because of a little confusion on my part,Dr. Ryan's assistant was very rude to me and I've never been treated that way since I've been going there ..she was not compassionate empathetic or sympathetic to my concerns... she was very defensive,rude talking, irritated and even made a comment for me to take my dog and leave.. I have no intention of not coming back, because I am a loyal person and they have been good to me in the past ..I just hope that my next visit is a lot more pleasant as it has been in the past read more

I would like to say thank you to the staff for seeing my Gizzy today. He wasn't feeling well so they had me to bring him in to be a work in. They told me to have him there at 12. They gave him fluids, antibiotics, done his bloodwork, examined him and cleaned his anal gland and I was checking out at 12:53. That was the quickest service ever. I would also like to say thank you to all of the staff, from the girls at the front desk to the Dr. They were all very, very nice and courteous. I was very pleased with the Dr. She was great with my baby. I could tell that she really loves animals and that means so much to me. If I could give y'all more stars I would. THANK Y'ALL SO MUCH!! read more

Riverside Veterinary Hospital - Veterinarians Near Me - Goode, Virginia

This place is outrageous on pricing! Quoted me $750-800 for a procedure that was quoted less than half that elsewhere! Not only that, they gave my dog a rabies vaccine without my permission, NEVER ASKED ME IF SHE NEEDED IT OR IF I WAS OKAY WITH IT! PLUS, she was clearly wearing her rabies tag when I dropped her off, so had they been paying attention, they would've seen she was up to date BUT when I brought that to their attention they would not take any responsibility for THEIR mistakes and would not take the charge off of my bill. I requested to talk to the doctor about it , front staff said they would and would call me back in a bit , never received a call. This place is all about money. read more

Lied to me about my cat's records being there because my wife had previously worked there. They claimed to have no records for him, but then sent me an email telling me to check on his vaccinations. read more

Doctor Ryan is the worst vet I ever had to deal with. She is not good at all. I had my dog which I got from the shelter there, because that's the Vet they are dealing with. My little Girl had to be fixed on Friday and I should pick her up Saturday the next day. I went there and was told my dog can not go home the stitches came out. ( No collar to prevent this from happening. ) I was able to pick her up Monday and oh boy was she bruised. The staff I saw was not very friendly. I would NEVER bring any of my animals to this Vet. I had to deal with Doctor Ryan many years before and she messed up my Dogs eye by putting the wrong stitches in. I should have known better. read more

They have always treated me and my pups like family, Dr. Ryan and Dr. Boyette have always been very helpful in caring for my fur babies. Everyone there makes me feel so welcome, i wouldnt dream of taking my babies anywhere else! read more

DO NOT TAKE YOUR PET HERE IF YOU DONT WANT A BUNCH OF UNNECESSARY CHARGES ON YOUR BILL AT THE END!!! If I could leave zero stars for them I would have. I took my dog here to be spayed after a friend referred me. When I called and asked how much it would be I was told $169. I asked is that all? Is there any additional fees to that? They said no it's $169. I booked it. When my dog was ready for pick up they had charged me an additional $50 office visit, $10 for pain medication that was supposed to be included, and an additional $50 because my dog was apparently "in heat." When I asked the man at the counter why I was charged all these additional fees specifically the one for her being in heat when I had no idea she was even in heat?! His response was, "someone should have called and authorized these additional charges with you." I said nope, no one did. He stuttered and repeated himself again and again clearly realizing someone screwed up. My dog was behind me going nuts and I had another appointment so I told him I didn't have time to argue with him and that I was going to call in to speak to the owner or manager. I paid and left. I called 5 times in a week and NO ONE CALLED ME BACK UNTIL I THREATENED THEM THAT ID BE COMING IN. Then I got TEXT MESSAGES from someone. As if this place couldn't be more unprofessional!! They reiterated my charges at which point I explained how horrific of my experience with them had been. I called back in to speak with someone at this point but was always told the office manager was too busy to take my call. I told her I was on my way in. AND GUESS WHAT HAPPENED??? THEY CALLED ME. Finally. They explained that they couldn't tell Bella was in heat until they opened her up and saw. What kind of bull is that? You're a vet?! You couldn't tell she was in heat? He said it was too late to call and ask you what to do. So we charged you $50 and did it. Like what?! Who does that? At the very least it should've been a courtesy they waived that. That's insane. And so untrue. They knew she was in heat if she even was! I'm not even sure she was in heat! And the office charge they said is standard but if that's the case then they should have clarified that BEFORE HAND! Do not tell people one thing and then fail to deliver on YOUR WORD! What they told me over the phone was lies, excuses, and bull. They took a week to come up with all of that to relieve themselves of their responsibility to make things right between us. They should be ashamed of themselves. I'm a single mother and PERMANENTLY DISABLED VETERAN! You're welcome for your freedom to treat people this way. EVERYONE I KNOW IN THIS COMMUNITY WILL KNOW HOW YOU TREAT PEOPLE. And in the midst of a pandemic... wow. I'm speechless... read more

Went in to get an update on shots for one of my dogs. Was going to ask about boarding for all 5 of my animals. However after listening to the way the woman at the front counter treated the employees I started wondering how they handled things when the customers couldn't see. The woman seemed to believe she could bully and belittle everyone. I think I will continue looking for a "happier" place to leave my little friends. read more

Roll over of several front desk staff, many poor changes seen/experienced over the last few years.. Disappointing to say the least. Sara worked the desk in the past and was absolutely wonderful to customers and so loving to pets. They are always pushing the sale of things not needed and are too rushed, not taking the time with you or pay attention to what you are asking. Boarded my ole girl last year and cried when I picked her up she smelled so bad, dirty and smelled strongly of urine. left message asking for dr Ryan to call me, and was told I was harrassing the front desk people.... Very disappointed will not return. Do not recommend. read more

Dr. Ryan and all the staff are extremely kind and compassionate. They treat all of my animals with amazing love and care. I am so pleased that I have the opportunity to take advantage of such a great service. read more

Once I would have giving this place a better review, but after what i went through back in December i cant. I brought My 5 year old male cat (who had been on prescription food since age 3 due to crystals), in because of him being in pain on his side, he got an xray and it showed a bladder full of crystals and a stone in the kidneys. Was told She couldnt do anything to handle the stone but she would do surgery to clean out bladder. He was there a full week, was told at one point he chewed and pulled out his catheter (i know no one watches them when they stay overnight, but a E-collar should have prevented that i would think) Well was called to come in the day after Christmas, i knew i may have to make that final decision on him, His fever didnt drop much, was told he didnt eat the entire week (that made me upset that i wasnt informed earlier) and not much else.. She was real busy and left the room(all i got was a weird look from her face), i sat in there with him holding him, confused, scared, sad, and seeing him full of staples, and never got the "I think its time", " He will get better" or any kind of consultation/talk. She sent in a young guy who i talked with awhile and knowing how much pain my cat would be in when that stone would go through his system i made the call. Later found out that young guy was not a tech or an assistant but the kennel worker.. Week later when i came to pick up his body and pay bill, told receptionist im not coming back there anymore and was hurt by how i was treated,(never made a scene and no one else could hear me) She told Dr Ryan who called me in a private room to tell me i better not sling her name through the mud and ruin her reputation(still never saying sorry for your loss) and said she thought we were on same page, She never told me anything or answered any questions that day so not sure why she said she thought that. Finally when i got his body , his box casket was big enough for a poodle. Never a im sorry for your loss from vet or as yet a sympathy card in the mail. They responded to another review of mine that i always showed unannounced, i only came when vet told me too and besides if she was busy all she had to do was reschedule, i would have even paid the $25 consultation fee., Not sure why this happened to me like this. Will never know reason why she acted this way, and this will always be a question on my mind. I just know she was very unprofessional. read more

Love Dr. Ryan & all the staff. They always take the time to answer all of my questions even when they are busy. On February 14 we had to make the decision about our dog. Leading up to that decision, dr Ryan took the time to talk with us about options & let us make the final decision when we were ready. All of the staff were very compassionate & respectful of our privacy. We wouldn't trust our fur babies to anyone else. read more

Kudos as always to Dr. Ryan and the entire staff at RIverside....They are all a true example of what a great veterinary hospital is all about. The staff always greets you with a smile and are always happy to see your 4 legged furkids. Their love for animals shows. There are no words to describe Dr. Lora Ryan. She is the most compassionate, gentle and kind person that truly loves her job......without a doubt. She is always willing to offer her time if you need her to answer questions or help with concerns you may have for your pets. They are VERY reasonably priced. I wouldn't take my pets anywhere else........You all ROCK at RIVERSIDE ! Thanks for all your hard work and love for the pets....... read more

I brought in my sick cat the other day. Dr. Ryan was so compassionate to her and to me. She helped me understand what was going on with her and gave me options. I truely believe she saved her life!!! Hands down the best around and affordable too!! read more