Absolute Scammers. Don't even bother Late March 2024 Saw an ad in ATV Trader for a lightly used Honda Four Trax Foreman Rubicon EPS which included a Moose prow, Warn winch and tool boxes. Ad stated: *$7799.00 * Plow and Warn winch already set up for the coming season. Don't wait till your snowed in. Phone call confirmed unit was still available Drove two hours to get there, Upon arrival was told that the price was a mistake and the plow and winch should not have been included in the price, EVEN though the add was placed on January 11th. (11 weeks ago) but they would honor the ad. The tool boxes had been removed, and was told they were for demo purposes only. Decided to reviewed the ATV, and took a short test drive around the parking lot. The rear cargo area had quite a few scratches from the tool boxes, and two screws were missing on a front fender I did like the Honda and the sales kid printed out an invoice. What a joke. Invoice had a line item for "Dealer Prep" $699.00 and a line for $999.00 for the plow set up, raising the price to over $9000 before taxes. Sales manager "Rodney" tried to cover their ass, but we were having none of it. Got up and walked out. He then got on the defensive and was just plain rude. Never purchase anything from these liars read more

I was told that a four wheeler came with a plow but then apon trying to purchase it I was told that it did not and it was a 2000$ add on, then they tried to include a service package and a warranty that I didn't want or ask for and costed 11,000$ over all a bad experience. read more

The issue I came to Paw Paw cycle with was simple- I needed a tire and inner tube put on the rear wheel of my son's TT-R. I was quoted $40, to put the tire and tube on. I had my own inner tube, which I had just placed a patch on due to my pinching it with a tire iron trying to get it on the rim myself (the process was not going well and that was why I wanted someone with the proper equipment to do the job). I dropped the tube, tire and rim off around 1 pm. This is during the peak of the Covid-19 pandemic, so I waited about 5 minutes, outside a small "front desk area" room where the employee at the counter complained with a customer about the Governor. While I waited, I let the air I had pumped into the inner tube out. The tube had been holding air for over an hour at this point with no issues and had been pumped to 45 psi. At around 2:30, I got a call letting me know that the tube I provided was leaking air at the patch and that they would be happy to replace it for $14 with one they had in stock. I disputed the leak, but finally told them to replace the tube BUT I wanted my old tube back. I was told they would call when the wheel was ready and it would be done "today." The dealership closes at 4pm. At 3:50 I called and asked if the job was done and was told that they had called me earlier, but "my phone was busy." I have a cell phone, with voicemail, and there was never a call from them, nor was there a message. I told the guy that I would be there in 5 minutes. 5 minutes later, I was there to pick up my wheel. As I waited for them to run my credit card, I read the pricing structure on the board next to me. There it lists prices for all services including tire installation...which costs $19.99. Next to the prices, written (this is a white-board) in hand writing, it said "prices do not apply at this time." I then got my stuff back and took a look at the tube. The patch I applied was PEELED back. Not in a way that leaking air would push it up, and then work its way out, but peeled back (see picture). So, I was charged $50+ for them to put a tire on a rim and install an inner tube, when I really should have walked out of there with a $21.19 bill. They gave me the inner tube for 9.99. They are deceptive and took advantage of the circumstances (Covid-19 pricing?), and I will never go back. And I live 5 minutes away. I will drive 25 minutes to Kalamazoo and spend my money there. read more

Paw Paw Cycle - The inner tube patch as it was when the dealer gave it back to me. This is not a patch that air "unsealed." - Auto Parts & Supplies Near Me - Paw Paw, Michigan

They picked up our go-cart for minor repair, never called back when we called, COVID kept us from getting it, now they say they never had it. Someone is out there having fun with our stolen go-cart. Don't trust these scumbags. read more

I am (was) a repeat customer of Paw Paw Cycle. Today I signed a contract and wired the full funds to purchase a new pit bike for the holidays. After Paw Paw Cycle received my wired funds they called me to tell me that the cost of bike will now be $100 more. I told them it was there mistake and they should honor the signed contract. Their sales manager, Chad refused to talk to me about their mistake and more importantly did not honor the contract. Now I'm waiting for them to wire my money back so I can purchase the bike from College Bike Shop in Lansing. read more

$620 in fees on a sub $4000 Motorcycle? EVERY dealership I called and told this said the same thing "cmon man that's outrageous " don't ever pay more than a$225-250 doc fee on ANY used vehicle. Also tried to buy 2 bikes cash and they wouldn't deal a penny on one and stuck to the outrageous fees...bought a cleaner better bike for $1000 less the next day. If you can travel STAY AWAY CROOKS at BEST read more

Place sucks. Came in to buy 100 percent gloves which I was told by "Joker" that he was looking at them right now. Needless to say they did not have them in stock. Highly recommended ordering online if you live in the area or go elsewhere. read more

The new parts and service manager, Jeff, went above and beyond. I dropped off my jet ski with water damage. I was told it would be done within a week. I was happy with a week and I wasn't able to get anymore for at least 2-3 weeks. He had it done the next day. Not even 24 hours later. Pricing is completely fair and way less expensive than some of the other local "big dogs" where I used to go. I have found my new go-to for service and winterization. read more

I had a great experience at Paw Paw Cycle. I was riding my old 1981 Yamaha when it lost brakes. I decided to go to Paw Paw Cycle to have them take a look at it. For only $25.00 they looked at it and told me what was wrong with it. It turns out that it needed a simple repair that only took a matter of hours to fix. The repair was done right the first time, but unfortunately I didn't have the opportunity to try it out for very long... While waiting for my bike to be repaired I was looking at other motorcycles. The friendly and helpful sales staff was very attentive and passive about the sales process, letting me look at my own pace. My eyes caught a new Yamaha R6 - they got me financed that same day and I rode it home. Since then I have been back for their award-winning service, professional parts and accessories department, and the cheapest tires on the face of the planet. Thank you, Paw Paw Cycle, for making my new motorcycle purchase a positive experience! read more

Sales department is incompetent. If you need parts the parts guys are good. Would not recommend trying to buy a new unit there. They get you to come in then wont work with you to get the price down. told me i would not find a lower price anywhere.......hahahaha found a place to blow them out of the water. The next day!!!!!! read more

Hands down the most disrespectful and dishonest company I've ever dealt with! They will rip you off, stay far away! My bike only Needed a tune up and a rear shock. They held my bike 8 months In Total then gave it back to me in pieces. They're only response was sorry there was definitely some miscommunication here! 8 month to do a job should have only taken a few hours to execute and they still didn't do the job I paid them to! they kept saying "the part should be in next week, part is still not in"... then I call at the end of the season and someone says "well the part you need is indefinitely on back order and there's no telling if or when it will be back in stock! No one called to talk to you?" I Paid a 400$ deposit when I dropped my bike off 8 months prior and They charged me another 145$ to get my bike back. I got home went went to hop on only to realize there was no shock on my bike and it wouldn't start lol all the mechanic could say was "yeah there was definitely some miscommunication here were short staffed"! These people will never get any business from me ever again and I will tell as many people that I can about they're shady dealings. they have a history of ripping people off and shotty mechanic work! What I thought would take hassle off my hands and save me some time in the end I lost the entire riding season cost me 245$ for them to mess up my mike, only visible work I could visibly see they had done was add a hose clamp to the boot on my carburetor, charged me for two clamps but only installed one and left zip tie on the other side lol now I still have to do my own work on my bike figure out what else they messed up. I made them give me back the extra 285$ in mystery charges, got my old shock back and walked away Don't let these idiots touch your toys read more

Wish I could give 0 stars. One of the worst retail experiences I've ever had, unfortunately they had the only youth ATV left in stock anywhere around, or else I never even would have made it to the store. Would HIGHLY RECOMMEND making your way to LEADERS RPM and dealing with Mike over there if you can. These are two totally opposite experiences, as I just bought my personal ATV from them just a week ago. If you prefer to be talked down to, talked to rudely, treated like you don't matter and they couldn't care less whether you are there or not, go to Paw Paw Cycle. If you prefer to be treated like a human, go to Leaders RPM (or probably most other dealerships). What is crazy is I didn't even negotiate, simply tried asking questions about the model I was interested in and what the difference is in model years, and was literally laughed at and told that he doesn't know. My understanding is the guy I dealt with, Chad, is either the owner or the manager, so I'm not sure if it's just him or the rest of his employees, but what a terrible experience. It never did get any better. The silver lining is that I didn't have to be in the store long and paperwork was pretty quick. It makes me a little sick that I gave my business to these people and I wish I had the patience to wait the couple months for another dealer to get a youth ATV in. Good luck if you decide to sell your soul and do business here like I did!! read more

Great bunch of guys just don't let them touch your bike or ATV because they will rip you off. The so called mechanic that worked on my ATV needs to go back to cleaning there toilets. Payed over $500 and when I picked it up it would not even run. read more

What an absolute joke ... this dealership is the worst!!! They have no customer service skills and keep lying and putting off customers! They do not care !!!! Please AVOID AT ALL COSTS!!! The service department is a bunch of jokers with no skills! read more

Good shopping experience. They did not pressure sales. I defiantly will be coming back. Incorrect hours on the Yelp site, but besides that they were helpful. read more

So recently I decided to get a dr650. after looking around I could not find any for a good price here in Ohio but I found one here at paw paw. at first everything seamed to be going well, they answered all my questions to the best of their ability they also were able to pull my credit to see how much interest through them would be and when it was high even said i should seek other options. I told them I would but in the mean time to make sure the bike would not be sold while I was waiting could i put some money to place it on hold. they said yeah of course after thinking about it I decided to put 500 on the bike and asked them before the down payment if I'm not able to get a good interest rate at the bank would you be able to refund my 500 they said yes of course they can. so I put down 500. after speaking to my bank they gave me a poor interest rate due to the pandemic. I decided that it was not in my best interest to buy at that time so I called to cancel the down payment. I called and apologized and spoke to them. when I called to cancel the transaction I asked if I would be receiving my 500 back the person I spoke to at that time said yes that he's sure we can do that. the next day I get a call and it was someone from the sales team asking why I decided to cancel the transaction. I gave him the reason and said that if he could get me a better rate than I would be more than happy to buy. he said he could not then I asked him about my down payment refund. he said that he is not able to give me the refund and that someone should have told me they were non refundable. not being able to argue I called back the next day. I spoke to someone and said look I know I put you guys in a spot I'd be willing to pay like a hold fee and have them keep a percentage but keeping my 500 is a little extreme. he told me that there's nothing they can do and that they don't let people put down money on bikes with out a sale. so in short don't go to paw paw. they will change their story or just tell you a bold faced lie to get your money when its convenient for them. read more

What an awesome experience. The staff were friendly, knowledgeable, and willing to go that extra mile. Thank you for making my dreams come true! read more

We purchased a Honda quad from PawPaw Cycle & Marine Inc in May 2010. The purchase price included a fee for adjustments and tuning of the machine. We are a retired couple and use the machine infrequently and with care on a path on our property. The quad "threw" its transmission in September and we delivered it to PawPaw Cycle for repair. Over a week went by before they looked at it. When they did and diagnosed transmission trouble, they requested a sizable down-payment for services, which we delivered to them. Ten days later they still had not begun repairs. Seven weeks passed before the machine was ready. When we picked it up, Paw Paw Cycle said a contributing cause to transmission failure was that the clutch had been way out of adjustment, a feature that they claimed to have attended to when we bought it. The final price tag on the repair was more than half the selling price. read more

I have been dealing with these guys now for a few years. I bought a new quad here, a plow for my quad, and have had them do some service work on my motorcycles for me. Justin the parts manager is an A+ dude! He follows up on fixing mistakes very well ( they scratched my rim on my motorcycle when putting on a new tire, he came through with touch up paint at no cost )Overall these guys want and deserve your business more than others in the KZOO area. I am a happy customer and look forward to working with these guys in the future. read more

Complete incompetence and lack of ethical business practice. The worst customer service experience I have ever had. I phoned from out-of-state on a Saturday around noon to purchase a specific motorcycle. A credit application was taken and approved. Salesman Andy told me the motorcycle was mine, further he would call by end of day with details as to whether the credit institution would be in-state or in my home state. No call, I called on Monday about noon, he said he couldn't remember the motorcycle. I reminded him and he said he would check with Finance Mgr. and call back by end of day - no call. Tuesday I call Chad Maxam, General Mgr. and got further incompetence and lack of ethical business practice. I learned from general mgr. Chad that the bike had been sold to someone else later Saturday! He turned himself inside out to try and defend his salesman rather than having an inkling of managerial skill and taking responsibility for the incompetence and lack of ethics by salesman Andy. If you like to purchase from a business that is trustworthy, ethical and competent, this is not the place for you. read more

I went to this store twice, and both times the customer service was poor. During my second visit, there were two employees at a desk talking when I walked in. However, neither of them greeted me, and I had to find someone to help me locate a product as no one was in the service department. When I did find an employee, he informed me that they were very busy, even though I was the only customer in the store. When I asked about a product, his response was very rude. I won't be back. read more

I purchased my first ever ATV from Chad, who offered to price match because a competing dealer had the same ATV for much cheaper. He charged me $1478 in setup and freight fees. I questioned the price at the time and he said every dealer would charge similar fees. I believed him, and made the purchase. Yamaha also had an offer for a free winch or extended warranty, which he did not mention at the time, when he offered for me to buy the extended warranty. Weeks later, I decided to call several other dealers and ask what their dealer fees were. No one totaled more than $750. So, Chad price matched the ATV but way over charged me in fees. When I called him out on it he said, "Every sale is different," and "It sounds to me like you didn't negotiate your best price before you made your purchase." I called Yamaha, they said that was outrageous. Way to take advantage of some first time buyers! read more

I had a fuel issue with my atv. I bought it in and was treated well the first day. Well, 14 days went by and no update so I called in. I was told it would be around $200 to get the issue fixed. I thought I better get that in writing so I went in the next day. I was given a form that said $295 plus parts. I was treated like I made the whole thing up. In the end Chad the owner honored the price of $200 but, the service manager fought with him about it in front of me. The next day came and I decided to take it somewhere less rude so I went to pick it up. Nobody came out so I loaded my unsecured atv up by myself. I could have just left but, I went in to let them know I had it. I was handed a bill of $25 which was to cover the work done. NOTHING was done to my unit. It was all guess work up until now. The only thing they did was let my NEW battery die in the cold weather. I paid the dumb bill because Chad wasn't there. I was dealing with the same RUDE service manager again. Pretty sad when coworkers think he is rude also. Anyway, I called Chad today and he gave me the run around which I was expecting. In their haste to get rid of me they put the battery in backward so when I tried to charge it I blew a couple fuses. That is being blamed on me to cause I loaded it myself on my trailer. Whatever!! PAW PAW CYCLE will never see my business and I will make it a point to tell as many people as I can. SERVICE MANAGER needs to learn some people skills. read more

Extremely disappointed. Spent $1,600 on a TTR50 for my son, during the first use it wouldn't shift into 2nd or 3rd, less than two hours of ride time. Paw Paw Cycle says excessive abuse and won't make it right, neither will Yamaha. The manager couldn't take my call after being passed to three different people and wouldn't come out to talk to my husband when he picked up the bike. They want $1,000 to fix it. I called another shop and they laughed and said that it only costs about half that to fix it. I have video of his ride to show no excessive abuse. I should have been advised of the poor quality of the product before purchasing. Service Manager told me it was a quality issue with the product, not with their service. Well if you aren't going to stand behind the quality of your product that is poor service. Hubs rode for 20 years, took multiple spills and never had issues like this. My crying eight year old thanks you for the quality product we purchased. Got the bike back from Paw Paw Cycle tonight the mechanic told my husband our son could ride it in one gear until we get it fixed. So tonight he is riding and it starts pissing fuel from the overflow. Hubs turned off the fuel and is guessing there is metal or dirt in it. Where are your safety standards? This is a dirt bike for a kid and it is brand spanking new and leaking fuel and won't shift. read more

I have been in the market for a new Ninja 250r the last couple of days. I spoke with Cory and Chad at Paw Paw Cycle. Cory told me that Chad was willing to give me a deal on the green bikes but not the red or black. I explained that I am a serious buyer and ready to give a credit card over the phone if he gives me a good deal. Cory said he would have to check with Chad. Chad then got on the phone and at first seemed nice and wanting to make a deal. Then for no reason at all he got very rude and said that he would only sell the bike for full MSRP. I asked if he would do any better and he said very rudely " that's my price". I asked why he was being rude all of the sudden and he became hostile and said " I told you 3 times, that is my price" in a very firm and angry voice. I then decided I would not be doing business with Chad or Paw Paw Cycle...I wouldn't recommend anyone else does either. These guys are very rude and try to force people in to buying something at full MSRP. Since then I spoke with Planet-Powersports (http://www.planet-powersports.com/) in Coldwater and they took $800 off the price of the bike and I am picking up my new Ninja 250r tomorrow! I recommend using http://www.planet-powersports.com/. Much better service and deals!! read more