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    Paw Paw Cycle

    1.8 (25 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    Advance Auto Parts

    Advance Auto Parts

    (6 reviews)

    Fran and Dave were amazing. Not only did they sell me a new battery they put the new one in. That…read morewas Advance Auto Plainwell, Mi That store was so clean and they were awesome

    I use advance auto parts exclusively for automotive related purchases and love their speed perks…read morereward program, of which I'm an "elite" tier member. This is the first negative experience with advance auto parts. I came in to swap a bad battery under warranty, Nick, the "assistant general manager" took my battery and verified it was bad and then proceeded to refund my money without any explanation as to why, rather than replace the battery as stated on their website in the terms, to the card I had used at the time of purchase 2 years prior which is no longer valid and just shrugged when I informed him of this. He then proceeded to take not only my battery but insist I take a receipt for the refund credit onto a defunct card I cannot use and a phone number for corporate. Clarification: At no point during my interaction with "assistant general manager" nick, was I explained the battery warranty, the process that entails, or even asked how I would like to proceed. Instead, the decision to refund my purchase without any inference as to if the original payment card was still valid and in use was made until AFTER the transaction had been completed. Upon communicating my confusion and no longer having the prior card to him, he just shrugged and and said "oh". Displeased with this answer, I asked for my battery to be returned back to me to complete my transaction elsewhere, to which I was told I couldn't have it back. So now I'm left to wait on a $150 refund for up to 30 days and have no battery. When requesting management, the only thing "assistant general manager nick" could say was he was the "assistant general manager" and nobody else could offer me any help and gave a 1-800 number to call. The other employees were sympathetic and had attempted to be helpful while I waited for almost 30 minutes. Whoever the store owners are should take a hard look at what "management material" is at their paw paw, Michigan store and learn what customer service is and then learn how to actually deliver it. If this is how advance auto parts operates as a company and trains their management and staff, they SHOULD NOT and WILL NOT be in business. I'll be going to Kalamazoo for all future auto parts needs. Experience: 0/10 Customer service: 1/10 ONLY because of nonmanagement workers

    Paw Paw Cycle - autopartssupplies - Updated May 2026

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