After being told by Taylored Restoration that the mold we found along a 20 foot stretch of wall was…read morefrom animal urine, we went with Service Master to take care of our problem. We met Mike & Rick at the job site to explore the problem and discuss it's removal. Multiple times during the consultation we discussed the crew removing the drywall, cleaning, and then replacing the drywall. Everyone was in agreement. So when the estimate came in, and the last line simply stated "painting" we assumed they were to paint the wall. Considering this is something easily done, we declined to have them paint. Not a single person stopped us to explain that the painting referred to was a mold killing specialty paint. Basically, the purpose of the removal and to inhibit further growth should a stray spore be left. The crew arrives an hour late (just like the consult) and begins their job. After they are finished and are removing their ionizing equipment I am told that another crew would get in touch about fixing the walls. When I heard nothing for a week, I called to check in, and lo and behold, the estimate was not for the drywall fix at all, but only the mold remediation. A separate estimate then came in for almost $800 to fix less than 20 square feet of drywall. At this point, the mold had been cleared, thus an insurance claim for the amount above our deductible could not be filed. After the crew left, we went to check on the procedure and were completely devastated to find visible mold still left in the area. This was not stained wood, but actual spores which were visible to the naked eye. A supervisor did come out the next day to fix the problem - but aren't they supposed to do it right the first time? After everything is said and done, and we bring in our own drywall person, I receive an overdue notice in the same envelope as the first bill I had seen. The bill was very different from the estimate - not only in price but also appearance. While the estimate was an exploded bullet list of items (3 pairs of gloves, 20 feet of sheeting, etc) which was over 5 pages long, our bill was 6 lines. When I questioned the charge for an ionozing/ozone unit billed in 24 hour increments, I was told the unit had been in our house longer than 24 hours and we were billed as such. I left the crew at my house at 9am on the morning in question, the unit could not have been used for at least 2 hours, and when I saw them at 8 am the nest morning, they were picking it up. Less than 24 hours. The bill also indicated that more than 1 pickup load of material was hauled away from the house. Not possible. With 2 of the 6 lines questioned, I asked for an exploded version of our bill, formatted exactly like the estimate. I received another copy of the estimate. We went back and forth trying to track down an appropriate copy of the bill for OVER 2 MONTHS. This is very suspicious to me. If you overcharge in one area, and then refuse to show the full bill, I am left to the conclusion that you are vastly overcharging and hiding your figures. After 2 months I was finally able to get a copy of the amended, correct bill. In short, I understand it was our responsibility to comb through the estimate. However, it is their job to explain to the customer why an important step is needed, and be sympathetic to the fact that most of their customers are not fluent in the particular vernacular of their specific field. *** The owner comment below references our cost to remove the mold the first time around, not the estimated drywall cost which I mentioned.

Preparing to leave our home for church, I heard my daughter call out something a mom --never wants…read moreto hear, "Mom, we have a problem...a big problem!" In the middle of the night, our drains had backed up and flooded our downstairs. UGH! After calling a plumber and drain service to clear out the line, the water receded. Needless to say, it left a horrible mess. Black water/sewage water--all flooring, some sheet rock, furniture, and so forth had to be replaced. It was disgusting! ServiceMaster of Anchorage came to our aid immediately. Their team was GREAT! I had complete confidence in them--they put me at ease and handled everything quickly and efficiently. My home has never looked better! They went above and beyond in making sure that things were done to my satisfaction. They dealt with insurance--their quote was right in line with what insurance would cover. Every single person I met with and dealt with put me at ease and was very helpful. It could've been a completely stressful experience--but it wasn't. I highly recommend this company! They will take care of you and your home.

We had a water leaking issue at our home that we didn't know the exact cause. The AK restoration…read morepro team was able to help diagnose the issue and to prevent the issue from getting worse. I appreciate the team's communication and their flexibility with their scheduling. They also offered great insight and references for the next steps to address our home issues.

We used AK Restoration Pro to help dry our floors when we had a pinhole leak in a pipe; they were…read morehighly rated, and able to respond quickly, and we had no idea what to do as we'd never encountered a situation like this before. We will never use them again. After an initial inspection, we were told a team would be coming to set things up. That team was led by a smooth talker, while courteous, was unprofessional - they showed up high out of their minds, and took about 45 minutes going back and forth to their van, to plug in 4 fans and 1 dehumidifier. We learned a few days later that they walked out on their employer (not shocked); a few days later, we learned they did a poor setup, pointing fans towards one another, effectively cancelling each other out. Shocking, was the bill. 4 fans, 1 dehumidifier, for one week, $2500. The only labor they did was plugging in the fans and dehumidifier - that's it. These same fans can be purchased at Home Depot for $60/ea. The dehumidifier, while big and loud, removed less water than our home dehumidifier, which they included pictures of in their invoice. The invoice was sent on 3/6/25, though showed a due date of 2/5/25, making it over a month late on the same day it was sent. Frustrating, to say the least. Hopefully we'll never find ourselves in a situation where we need to do something like this again. If we do, we most certainly will not be utilizing AK Restoration Pro.

I have used this company a couple of times. Marcos was incredibly professional, accurate and…read morereasonable. He was generous with his time and knowledge. He resolved a floor drain problem in a more logical and inexpensive way than another company had proposed. He was on time and his rig was clean and organized. If you have a project I'd start with a call to them and I think you will be glad that you did.

From the owner: Orellana Home Improvement was formally started by Marcos Orellana to address the need of…read moreresidential and commercial clients in Anchorage, Alaska for a high-quality interior remodeling service. We have more than 10 years of experience in the industry. Rest assured that we know exactly how to turn your property's interiors from simple to sensational.

While I hope you never find yourself needing fire or flood services, I can honestly say you will be…read morein good hands with this company if you do. Within two weeks of closing on our house (our first house mind you) our downstairs bathroom flooded overnight and wasn't discovered until the a.m. Being a new homeowner I had no idea who to call, luckily the name of this company says it all. They were there quickly with all the equipment needed to clean it up and dry it out. I was so relieved! Fast and affordable. I hope to never need their services again but will definitely keep their number and wouldn't hesitate to recommend them to a friend.

Fire & Flood Services was such an immense help when we had a burst pipe in our basement. They…read morearrived in a flash with all the tools and machines needed to begin the dry our process. You could tell that the service provider knew exactly what they were talking about and didn't try to quote us a rate that was above the service provided. I hope to never need their services again but if we do I know exactly who to call and am confidant that I'll be taken care of. I would highly recommend them should you ever find yourself with fire or flood damage!

We had a condo brunout. This company cut corners Less…read morebaseboard heater less outlets to small of water heater stolen items. We have had to replace things as they fell off the wall. We had a abode put in which was not connected to the hot water. Try that on your ass. A bill for storage n dry cleaning our clothes smelled like smoke. All were trashed Very poor customer service. They sent me many bills. I call every other month they stated that the insurance covers the bill. Just got another bill that states I owe them! I fell they owe me 3yrs 6 months of hassle. I am having cancer issues now n do not need this crap. I WOULD give them 0 stars But that was not an option

TAYLORED RESTORATION IS A COMPANY I TRUST 100%…read more I have been a landlord since 1975 in Alaska. I hired Trent's father (TAYLOR Restoration) 35 years ago, at my duplex to restore upstairs bathroom after a leak, I haven't had any problems since... Just recently, I had a problem with the downstairs bathroom. I hired Taylor Restoration again. They checked my crawl space, lifted old vinyl in the bathroom and laundry area, replaced flooring, removed and returned washer/dryer to original location. I was out of town; they were in touch with me and my renter so professionally and efficiently. All went smoothly without any headaches for me. I WILL NEVER FORGET THIS, AS LONG AS I LIVE. I am so happy, and my son Dorian in Arizona is so very, very happy with Taylor Restoration. THANK YOU, TRENT (owner) and GORDON & THE CREW, for the JOB WELL DONE !!! Sincerely, Mrs. Enhelder

Driveway repair work. They use a heater to heat up existing asphalt and work with it to make it it…read morelike new again. Adding new asphalt to "mend" the old and new together and repair driveways rather than have to replace the entire thing when its not necessary. They did a great job

Where our pipe froze and split open the water flooded our basement. We called Dry Out Systems. They…read morecame right out and told us what they would do. get all the personal property out and stored, pull out the damaged carper and pad do the flood cuts and make sure everything got dried out. We signed with them. They came and put in several humidifiers and fans And ordered two storage units that were placed in our driveway. Then they just started monitoring to make sure the equipment stayed running. They refused to remove the personal property or pull up the carpet and remove the padding or do the flood cuts. After 19 days we fired them and got another company. The completed everything in 3 days.

Wow. The owner and employees were very professional but also caring in our situation of having…read morewater damage at our rental home and the insurance company would not cover it. Rylin called often to update me on progress and assure me that things would work out. They also kept in communication with our property mgr.. I can't say enough good things about this company. Our mgr will definitely be using them again. Top notch company for sure.