Oh, Remenyi. How you were so good to mi! How impressed I…read morewas to comm via text (thanks again, Katie & team!) on my sitch of a score I wrongly purchased online. Then you offer to hand-deliver the correct Bach by an amiable staffer at my home, as Mike (ty!) would be nearby. Whuuut? So pleased and grateful for excellent, tech-fuelled AND human experience. Allegro to the double line. Bravi! Rick

I ordered a duet collection from Remenyi six months ago, which turned out to be out of print…read more Remenyi continually informed me when it was expected to arrive. I was so grateful not to be forgotten and delighted when it finally arrived. Merrilee Brand

I shopped around for the best deal for my digital piano, and Robert Lowrey had the lowest price by…read moreabout $700! Barry was a great help. It was easy to place an order over the phone, and the piano took six days to be delivered. The delivery guys came with a paper that I had to sign since I paid by credit card. They brought the piano into my house, set it all up, checked that it worked, and it took very little time. I'd recommend this company to others for sure!

This is the biggest piano store in Toronto, in which case it has an abundant selection of pianos…read morefor different prices and needs. There's 2 floors where each section is dedicated to different brands like Schimmel, Roland, Heintzman, Story and Clark, Bosendorfer, Estonia, and so on and such. People working in the store are professional and warm and friendly. They also offer services like tuning, repairs, restorations, lessons and moving. I came here to look at benches and bought a lamp but service was phenomenal. And all the mandatory accessories are sold too.

I sold a uke. Excellent service I have always found the service very professional and personal the…read morestaff is quite knowledgeable and mos helpful.

I was seriously interested in purchasing a Custom Shop guitar from The Twelfth Fret worth around…read more$3,000, but unfortunately, the customer service experience was extremely disappointing. I initially contacted them through their website requesting additional photos of the guitar but never received a response. I eventually called and spoke with Mike, explained that I was ready to purchase but wanted to see some additional photos first, and provided my email address. He said they never received an inquiry from me. Rather than simply taking my information and helping me with the request while I was already on the phone, Mike directed me back to the website to submit another inquiry or send another email. He came across as completely disinterested in assisting me or earning my business. I've purchased guitars and gear from Guitar Center, Sweetwater, Musician's Friend, and many other shops, and I'm accustomed to salespeople being happy to answer questions and provide additional photos--especially when someone is seriously considering a $3,000 instrument. Unfortunately, this was one of the most disappointing customer service experiences I've had with a guitar store. After reading some of the other reviews regarding customer service, my experience seems consistent with those concerns.

Five star service from Frank! He is so polite and professional that he's no jerk! The selection of…read morepiano books is very vast, just like Canada! Also, Frank knows English!

Really impressed with the rental program! Great way for people to try out an instrument (go to…read moretheir website to read about it) but this completely worked out for us. Instead of investing $800+ on a saxophone, we are renting one for $35 a month to see if my husband is actually seriously about learning to play! We can also apply the monthly rental fee and buy out the sax if he chooses to or apply the money to a different instrument! Good selection of popular sheet music too. I haven't touched the piano for 15+ years but walked out with some sheet music to play for fun. Friendly staff. Saw some cute ukuleles that we could buy our nephew/niece for xmas. Price ranges from $40 and up. Lots of colors and designs to choose from.

I visited Infiniti Strings to purchase a violin, case and bow. Ryan's positive, patient and…read morewelcoming attitude, combined with his in-depth knowledge, made Infiniti Strings the best experience we had while shopping for a violin. Ryan demonstrated excellent product knowledge throughout our initial visits and our return visit for a case, which helped us feel confident about our purchase. The process of finding the right violin was distinctive from other strings businesses we visited. Ryan asked questioned, listened to my feedback, as well as feedback from my music teacher to determine which violin was best for me. He has a profound knowledge of the violins available in the store and what makes each one unique. I highly recommend Infiniti Strings, in particular Ryan, if you are looking for a strings instrument or product.

Wide selection of instruments and sizes of violins, cellos, violas, etc…read more Very good quality and priced fairly. Good variety of accessories as well from strings, mutes, shoulder rests, etc. The staff is friendly and knowledgable. I would highly recommend this shop as they have products for beginners as well as professional musicians.

He doesn't overcharge. His work is clean and done right. He charged me cost for the new strings. He…read moreput in some sweet new pickups into my guitar. He cleaned up my neck and polished my frets at no extra charge. I paid him more than he asked me for because I had no idea he cared so much about every job he gets. Canadian independent. Toronto local. Can't get much better than that! I recommend Ash to anyone that likes doing honest business without a crazy markup for profit.

The output jack on my Cordoba C7-CE had become loose and could only be tightened again by removal…read moreof the strings and getting inside the sound box. The guitar is equipped with a Fishman pre-amp system and I did not want to risk damaging the wire connections of this rather expensive system to the jack. Ash completed the delicate job entirely to my satisfaction for a ridiculously low charge. My guitar sounds as good as ever with the now secure jack and I am consequently extremely pleased. This gentleman prioritizes service over profit making and he has my highest recommendation. I certainly will use only his services for my guitars in the future. Thank you very much, Ash! it was a singular pleasure doing business with you.

Long time listener, first time visitor!…read more I've heard the Long & McQuade musical instrument ads on radio for years. And Lo and behold I finally visited with the family to pickup a larger-sized violin from this location. The store has a huge assortment of different instruments including new and used in its various sections ranging from guitars to flutes to saxophones. Some instruments can be tried and we noticed a few young musicians playing the piano while waiting for their music class. Indeed this store also features a set of teaching classrooms in a back corner and many families appeared to come into the store to attend their session. Our sales rep was quite patient letting us test several different violins and answer our questions regarding the brand quality and the differences size. We were able to get a good deal during the Black Friday sale with help from the manager. Our case and bow were also checked to be of good quality. The family left impressed with the service. Skip it or hit it? Come for the reputation, stay for the service.

Due to COVID they told me to call or text when I got there. I texted and I don't think they got it…read moreso I waited outside but someone eventually came out to make sure I've been helped. Their customer service is phenomenal, kind and make my experience easy and enjoyable.

Just love the store, great finds, reasonable prices, and wonderful people - a Jewel in Kensington!…read more Mike G.

Sure they're nice but they're terrible at fixing guitars. They were able to give my Ibanez a…read morestandard setup and replace one of the pickups no problem but when I brought my bass in, they did basically nothing to fix it. I asked them to see if they could fix the buzzing that was happening every time I played it and fix both of the knobs which would just spin around and do nothing. When I got it back the buzz was almost worse and one of the knobs completely just screwed off (wasn't doing that before) would not recommend this place if you're wanting more than just a set up. Waste of $120.