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    MERRIAM Pianos

    4.5 (2 reviews)
    Open • 10:00 am - 6:00 pm

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    6 years ago

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    The Twelfth Fret - close up of fret

    The Twelfth Fret

    (44 reviews)

    $$$$

    The Danforth

    I sold a uke. Excellent service I have always found the service very professional and personal the…read morestaff is quite knowledgeable and mos helpful.

    I was seriously interested in purchasing a Custom Shop guitar from The Twelfth Fret worth around…read more$3,000, but unfortunately, the customer service experience was extremely disappointing. I initially contacted them through their website requesting additional photos of the guitar but never received a response. I eventually called and spoke with Mike, explained that I was ready to purchase but wanted to see some additional photos first, and provided my email address. He said they never received an inquiry from me. Rather than simply taking my information and helping me with the request while I was already on the phone, Mike directed me back to the website to submit another inquiry or send another email. He came across as completely disinterested in assisting me or earning my business. I've purchased guitars and gear from Guitar Center, Sweetwater, Musician's Friend, and many other shops, and I'm accustomed to salespeople being happy to answer questions and provide additional photos--especially when someone is seriously considering a $3,000 instrument. Unfortunately, this was one of the most disappointing customer service experiences I've had with a guitar store. After reading some of the other reviews regarding customer service, my experience seems consistent with those concerns.

    MERRIAM Pianos - musicalinstrumentsandteachers - Updated October 2026

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