I have been looking for a specific Rolex Datejust for a few years now. Paul Duggan had just what I was looking for at an excellent price! I live in New Hampshire, so I was able to see the watch "up close" before purchasing. Exactly as described and pictured on the website. Without even asking, Justine put the watch on hold for me, and I was able to pick it up at my convenience. Excellent service and perfect merchandise. Thank you so much for everything!! read more

Pretty sure they sold the item I was going to buy. Said I was essentially "fraudulent". Tried to buy it for over a week while they were on vacation. Then ignored me after I said I could use a different card. Explained that my credit card company had called me for authorization because my credit card company was protecting me against fraud itself. Even offered to use other cards to pay for the item. Offered to provide identification in multiple ways as well as proof of residence. Offered to keep the item until payment cleared. They ended up just ignoring me which made it clear they sold it to another person even though it shows on my credit card as a pending transaction because I had approved it. Would not work with me at all and were hard to communicate with. read more

WOWZA! Two thumbs (+ all my fingers & toes lol) high in the air for owner Katie and the shopping experience at Paul Duggan Co. It's not often I find myself speechless, but this is one of those rare times. I was in the market for my second men's Rolex. I was bitten by the bug my first purchase years ago (not at PD Co), plus I love jewelry, and Rolex still looks like a great investment. As in they hold their value pretty solidly. So, being a ordinary working man & modest wage-earner, I diligently & patiently saved for my purchase until I had enough to buy. Kinda like our ancestors used to do before the modern "I want it NOW" mentality took over. Katie the business owner took superb care of me, patiently answering all of my cross-continent questions & concerns. Even though the Rolex I was purchasing from her was far from the highest-end pieces in her showroom, she treated me with the same respect as her top clients. And might I add PD's prices are excellent? I scoured various sites including eBay, Chrono24, NYC Diamond District. Nobody can beat their prices! Throw in the Company's 1 year warranty + crazy overnight shipping and it all adds up to Paul Duggan can't be beat! I mean we closed the deal on a Tues near the shop's East Coast (NH) closing time, and I had my Rolex by 4pm the next day in Calif. How stupid crazy is that? I couldn't be happier with my purchase. The Rolex looks brand new! Thank you so much Katie & Paul Duggan Co. You guy's are the best! read more

Paul Duggan - Gorgeous pre-owned 16233 Reference owner Katie hooked me up with. Excellent price w/ warranty. Couldn't be happier. - Jewelry Near Me - Nashua, New Hampshire

Boy what an experience. Thanks to Paul's team for making my watch upgrade a dream come true. Highly recommend. read more

Paul Duggan - New watch - Jewelry Near Me - Nashua, New Hampshire

Have been lucky enough to build a great collection but some of the pieces just have never made the rotation. So it's time to sell a few in the hope of adding some others. I did pretty extensive research and decided to sell for the first time to Paul Duggan. First, I received a very fast quote which was a solid market price. Then no pressure, no sales calls or blast emails promotions. Just sheer professionalism from Katie throughout the process. It's a bit nerve wracking to ship a high end watch in a box to someone you do not know but again, Katie answered every question along the way. Needless to say, flawless execution, brilliant service and quick payment exactly as Katie described. They certainly will get the first opportunity next time and the first place I shop. Thank you Katie and Paul Duggan. Amazing. read more

I came here to have a watch band adjusted and was treated to excellent customer service. The atmosphere was friendly, all employees were knowledgeable and helpful, and the other customers seemed at ease and well-known to the staff. This store is stellar and I will surely return when I am in need of a quality watch. read more

Paul Duggan - Jewelry Near Me - Nashua, New Hampshire

There is just something about owning a vintage watch, they feel a little more special than the ones right off the press. A fine watch is meant to last a lifetime, and many for more. P. Duggan takes the risky bits out of buying pre-owned. The collection is top notch, iconic timepieces in pristine condition, all serviced and with a the piece of mind of a warrantied sale. And the website is updated every week, just in case a trip to the Jewelers Building in Downtown Crossing is not on your daily route. The inventory is fairly strong in Rolex, from Datejust to Daytona, and there is a case full of Patek Philippe's as well, including a beautiful Rose Gold Aquanaut right up front when I was there last. Like I said, nice watches. Just a few Breitling and Omega, and a 1/2 dozen or so Panerai to round out the mix. Worth a stop if you're looking for a watch. read more

Paul Duggan - Rolex Explorer II 216570 Polar - Jewelry Near Me - Nashua, New Hampshire

Amazing experience! Shirley was exceptional! She answered all my questions clearly & was able to safely ship the watch in under 24 hours. No issues at all & very happy with the watch & the service. I would definitely purchase another vintage watch from Paul Duggan's in the future. read more

Paul Duggan - 1977 Rolex Datejust - Paul Duggan - Jewelry Near Me - Nashua, New Hampshire

Received a watched I ordered from Paul Duggan Co a couple days ago. Working with Mike on my order was a breeze, quickly responding to all my questions and concerns. This level of customer service is refreshing, especially after having a horrible experience with another dealer previously. The watch I received was shipped next day and was properly packed. Also, Paul Duggan Co does proper Speedmaster servicing at an affordable rate compared to other places. read more

I am not a review writer however I felt the need seeing the experiences I continue to have a P Duggan. I am generally a person who like to purchase my watches from the flagship store of the brand or from Saks for my points however I was recommended to Paul from so many I gave it a shot and it was everything and more... Both he and his team are honest, friendly and sincere and truly care about a fair transaction on both sides. P Duggan is a Boston treasure and if you have not gave them the opportunity to serve your time piece shopping I would highly recommend you do. I am far from a wealthy high end consumer in fact I'm a everyday guy that loves watches and Paul makes that attainable for me. Thank you for reading this review. CA Sharon Ma read more

I've never been to the actual store, but I've bought a few watches from their online store and it is definitely 5 stars. Pros: High end watches ($1,000 - $200,000) for sometimes up to 70% off their retail price. They are trustworthy, have a great selection that is updated every few weeks and you can save thousands of dollars on a high end watch. Cons: A lot of their watches are pre-owned, so if you only want a brand new watch, then probably not the store for you. But every watch I have ever bought from them looked perfectly new to me. Overall: If you're in the market for a high end watch and don't want to pay full retail and you don't mind a previously owned watch, buy from them. www.pduggan.com read more

OK, so my lovely bride of "only" 25 years wants a Rolex for our 25th year anniversary. As you know "Happy Wife - Happy life" but with 2 College tuitions and mortgage etc. etc. etc.... I decide to explore the used market. As you may expect I met all kinds; nice people with small selections, inexperienced people with huge selections but no real answers and everything in between. After hours researching on line I find a used Rolex forum and they recommend 3 websites - 2 in TX and 1 in Boston in the jewelry building. One TX dealer has a great site but high prices while the other has a substandard site with all prices listed as "Please Call". Are you kidding me? It's 2014!!! If you won't give me an on line price than I can't afford you or have time to play your game. Then I go to the Paul Duggan Fine Watches site and get a good selection at fair prices. I see 2 that I like and call and get Tim. Tim has 15 years' experience, was pleasant knowledgeable and flexible with my needs. 24 hours later I am shaking his hand and the proud owner of a gently pre-owned Oyster Perpetual Datejust. Tim was great, the cost was fair but most importantly I felt as if I was being informed and not sold. The new crystal, gaskets & guaranty made this easy for me. Do you research and try Tim and Paul Duggan, I highly recommend them. read more

I noticed some fog in my watch face this morning after walking to work in the rain. The style of watch I purchased is waterproof, but it is also an acrylic crystal that's over 26 years old. Within five minutes, Tim called me to talk about what had happened and how to fix it. He provided some advice as to how to clear out the moisture and told me that if I saw this happen more often, to send it to them so that they could address whatever issue is causing the moisture to get into the watch. Tim also emailed me as soon as we got off the phone to reiterate my instructions for this evening as far as opening up the watch crown to release the moisture. I can't say enough about my positive experience with this seller. read more

Well I'm back! After doing a review for a tune-up for mine and my father's watch. My husband surprised me with a really nice watch from Paul Duggan's, a birthday present, which I didn't expect, there are no words to express how knowledgeable and courteous that this staff is when you walk in the door! Everyone is excellent, helpful and friendly without the attitude! I have known a couple of friends that have made multiple purchases at Paul Duggan, and they are always extremely happy and these people can buy "new" if they want. It says a lot about this place. So if you don't mind slightly worn and paying less for a high end time piece, this is the place and they can even fix it in house which is another plus! You won't regret! read more

Great selection of vintage and modern Rolexes and other fine watches at reasonable prices. Shirley Doyle is great to work with.

Jeff was very helpful when I strolled into the store looking for a Rolex Polar Explorer II. What I value in Paul Duggan's shop was the overall honest conversation and ability to browse instead of feeling like I was being sold to. I'd say Prices are a 4.0, Service 5.0, and Store/Selection 5.0. While I did wait to pull the trigger, all the watches I noticed were in Excellent and near Mint condition. Will be returning next time I'm in Bahston! read more

I've never been to the actual store but bought my watch 0n-line. Communicated through e-mail mostly which was convenient for me. I ended up trading and shipping a Panerai 233 watch for a Patek 5135G. On their site they rated the watch as 9/10. I would have given it slightly less but close. I did ask for speed pins replaced on the current watch strap but instead they just packed some speed pins. Communication and shipping 5 stars. Overstating the quality of their watch and not actually replacing the watch strap with speed pins 4 stars. I know I'm being a little picky but for someone who spent $28,000 on a watch, I think I have reason to be. read more

Don't bother with this store if you want to sell or trade your watch in.. They low ball you SO badly that you are better off giving the watch away. I asked for a price for a mint new $30K plus IWC watch and was offered $9K!! Hahaha NO thanks!!! Will never set foot in this place again read more

While I did not physically go to their store, I purchased a Pre-Owned Breitling Colt Automatic on their Amazon storefront. Price was great, watch condition was as described, and the item was shipped to me quickly (I ordered on a Saturday, they are closed on the weekend and they shipped first thing Monday morning and I received on Tuesday). I will be in Boston come this spring and I will be paying their store a visit. read more

I recently purchased two watches from this store, a Breguet Classique and a Tudor Submariner. Both arrived as described. The Breguet transaction was all accomplished by email and online. I saw the Tudor on their website and traded emails, but eventually decided to inspect the watch at the store when I had business in Boston. Shirley assisted me on both transactions, providing excellent service. I researched both watches extensively and know I paid a fair price from a trusted dealer who inspects, validates, and stands behind the watches with a warranty. This is no small matter when dealing in pre-owned watches. read more

Please seek out other offers if selling/trading. Pawnbroker pricing and pricks to boot? Thanks anyways, but I'll bring my business to Newbury St where it is wanted and appreciated. read more

After seeing the watch I was interested in online, I went to the store and spoke to Tim. He was patient and informative. I walked away with a Rolex Explorer II for a decent price with warranty and insurance appraisal. It kept very good time, but, within 2 weeks, stopped after around 20 hr. of not wearing it, so I brought it back. They fixed the auto-wind issue as well as another issue with the crown and sent the watch back within a week all fixed. The watch was represented as having been thoroughly cleaned and adjusted prior to my purchase. Had the watch worked as it does now the first time around, they would have gotten 5 stars. I would use them again, however. read more

They have a good collection. Their prices are more reasonable than those at other stores, but you can buy watches online and get better deals than Paul Duggan's. I tried selling a few watches here, in a few instances they gave me extremely low ball offers. In one instance the guy said it's not an authentic watch, he could just said he doesn't want it, because I know for sure it's authentic . read more

You guys are right - they are rude. I called about a watch I saw online. The lady who answered the phone did not say "paul duggan watches", or whatever, so at first i thought i had the wrong number. When i asked about the watch, she said yes, they have it, and it took me a little while to figure out that the watch was not new. Also, their website says open m-f, saturdays by appointment. When i told her i'd like to come in to look at it, she says again, yes, the watch is here. But when i said i was only going to be in town saturday and sunday, she made no offer to set up an appointment for Saturday. By then i was not that interested in doing busines with them anyway. This watch is readily available elsewhere. Must be nice to work at a place where you can freely alienate customers who are ready to drop 20k on a watch, and who might have shopped with you again when it's time to upgrade! read more

Look no further. If Paul and staff dont have-or cant find what youre looking for its not meant to be. Superior establishment with an approach to customer service that feels family oriented and trustworthy. I purchased my third piece from the shop yesterday with Tim and it was as smooth as ever. I always get prompt answers to my questions and all the employees seem knowledgable and willing to help. When youre ready to make that next purchase or want to track down something specific this is your vendor. I'll never buy another watch anywhere else. read more

I hardly ever write reviews but I felt it was important to post this one. I purchased a vintage Rolex watch about 8 years ago from P Duggan. That initial experience and all others have been amazing. After a number of years, my watch had a scratch on the crystal and much to my delight was easily buffed out by P Duggan. Before going back to P Duggan another Jeweler told me it had to be replaced. Recently, I needed to repair a hinge on the band. Both experiences were first class. They were friendly and helpful and delivered exactly what they promised. They deliver truly top notch customer service. I continue to love my watch and when I'm ready for another I will happily return back to P Duggan Co. I also highly recommend them frequently to family and friends. read more

I was very fortunate to learn of Paul Duggan Fine Watches and their very professional Sales Manager Tim Driscoll when I was trying to trade in an Omega watch and apply the trade in allowance to a different watch that they had. Their trade in allowance and sales price of their watch were very reasonable and I have been trading watches with various dealers for the past several years so I do have quite a bit of knowledge. I am somewhat of a collector and from my first telephone and e mail contacts with Tim Driscoll, I felt very confident that things would go very smoothly and they did. The watch that I bought from them was shipped overnight and was everything that they had represented. It was in outstanding condition and actually better than I thought it would be. No question that I asked was ignored or minimized and when they did not have the answer, they graciously researched the issue and then got back to me within a day or so. Attention to detail seems to be what they are all about. This is not seen very often in even the very high end retail establishments that I have encountered. A couple of very minor follow up issues were also responded to quickly and handled as well as I could have ever expected. It is rare to find this degree of professionalism in any transaction done these days and this was by FAR the best watch purchasing experience that I have had. Paul Duggan and Tim Driscoll have made a very satisfied customer out of me and I expect to have more future dealings with them. I have no reservations in recommeding them to anyone who is looking for a high end time piece. read more

Dugan was requested to replace a cracked crystal on an expensive pp watch. He first replaced it with coke bottle glass. Only by being persistently Insistent was it replaced with the proper crystal. Buyer beware read more

This place is a horologists fantasy land. The staff is courteous, knowledgable and treats your with respect. If you love high end time pieces that were previously loved, this is the place to go in Boston. They validate parking at 33 Arch Street. read more

I recently purchased a Rolex Yacht-master from this establistment. The transaction, however, was not splendid. First, the upside: The watch is in great condition, it was shipped out overnight, and it is, in fact, authentic. But the downside... So I found a watch online, then negotiated the price via email. After a string of back and forth emails (nicety-free on their end...), I sent an email toward the end of the day to confirm the final price. No response. I then received an email the following morning telling me the watch was sold. Strike one. At this point I was aware of one other similar watch the store had available, and I was informed of another. I decided I was interested in the second watch I had been aware of, so I negotiated a price for the watch, including shipping. I was told I would receive a confirmation email with my invoice and tracking information. After receiving nothing for hours, and given that my first-choice watch was sold out from under me the day before, I monitored my credit card transactions online. When the charge finally went through several hours later, I had been charged an additional $40 for shipping. Strike two. I called to dispute the charge, and the woman I dealt with, Shirley (who, by the way, had zero personality and was borderline rude...) told me that was not what she had agreed to, and further, she had agreed to sell the third watch, not the watch I had been negotiating (despite the fact that I had referred to it by its differing series letter all along). She continued to tell me that she couldn't sell me the watch I wanted for the price we had agreed on. Strike three...normally, but I REALLY wanted this watch!! So after responding in a surprised manner, I asked her what she would sell the watch for. She put me on hold, then came back and said she'd sell me the watch for what I had offered, including shipping. I felt a little uneasy about this since the transaction had been quite rocky, so I asked for an invoice to be emailed along with the tracking information. She sent an email with the invoice at the end of her day on the east coast, but there was no tracking information. Mind you, my credit card had been charged. So although it was merely mid-afternoon on the west coast, there was nothing I could do to follow up until the following day. I called first thing the next morning to inquire. The response was simply, "I thought I sent it to you yesterday, I'll email it now. Thanks, bye." Hang up. Again, no personality, no "thank you for your business", nada. In conclusion, yes, I got the watch I purchased and it was in the condition that was advertised. But service was TERRIBLE and I would NOT recommend this establishment for that reason. When negotiating a $6,500 Rolex watch, you'd expect a bit better than this... read more

If you are spending thousands on a watch here, you better have it checked for authenticity. I bought a watch here that stopped working throughout the first day I had it on. I became suspicious and took it to be checked for authenticity. There was absolutely nothing authentic about the watch! They get one star for the prompt return. I am shocked and horrified that a place as established as this one would actually sell a fake watch calling it "authentic". I paid about half price of a new watch for this one and was sad and dssapointed to find out I was lied to. read more

Recently purchased a tank watch online, which always feels a bit risky, right? So I called and talked to Paul and I have to say, I never felt like I was being "sold" to. He answered my questions honestly and set expectation for this watch perfectly. I was able to negotiate based on wire transfer versus credit card (ask about that!) which was icing on the cake for me. The watch arrived the very next day and exceeded my expectations in quality and beauty. It's a beautiful watch, exactly what I'd hoped for but didn't think I'd be able to attain. I would most definitely purchase from Paul Duggan again. read more

I got a great deal on a new watch from this store. I paid cash plus a trade, and needed an extra link, but the bottom line price was a very good deal, much better than I would ever expect from a retail store! I haven't priced their Pateks, but they seem to have a pretty respectable selection, and I've even seen a couple of lovely Audemars in their cabinet. If you like vintage Rolex, they've got some great offerings, and while they aren't cheap, certain watches like the red text Submariner aren't easy to find, either. I got my money back for the trade-in, applying it toward a new two-tone for 25% off retail price. It came with the full 5-year factory warranty, plus the extra link required to fit my ample wrist at no additional cost. We hit a bit of a snag concerning the paperwork on the trade-in, but it was eventually sorted out, and I appreciate Paul's willingness to take care of that. Just a few things to be aware of: If you want to buy here, preferably have cash, and since parking is nearly impossible in downtown Boston during their normal business hours, you may want to have a friend drive you. I certainly wouldn't recommend taking public transportation while carrying large amounts cash or uninsured merchandise. It took about ten days to get the watch plus the link, and Tim had no problem drawing up a free appraisal for me, which was more than sufficient for my insurer. Overall, I had a very good experience, and I'm a fan! read more