Our home flooded yesterday and Kalloway came within the hour and had us set up and cleaned up with…read morea dehumidifier right away. Our Valentine's Day was kind of a wild ride and they did make it a lot easier on us. They were nice and professional and helped us get back into good spirits while our home was covered in water. They even take the wet towels/duvets and launder them for you. They came in the next day to take up all the flooring and ensure we were OK. Nice people.

Carpet looked beautiful, used deodorizer on carpet due to dog, and it worked great. They arrived…read morein the time frame quoted and we professionals, even with two yappy dogs

They gave me a reasonable price for what I would consider, a very dirty job. The Tecnician they…read moresent over was experienced and knowledgeable, although he did nothing but grumble and complain about how dirty it was- I told him that if was easy I would have rented a carpet cleaner at Safeway and done it myself for 1/6 the price. He was there an hour and a half and a sizeable living room and 2 smallish bedrooms were done for about 160. It had several small dark stains- paint drops and wax that I didn't expect to come out, but one lighter organic stain was still there when he left, and I was able to lighten it further with not much more than hot water and a towel. I think he got a bit lazy at the end as I had to leave for a bit. All I expect is do your best.

CAUTION....beware using this company, their lack of professional behaviour and accountability…read moremerits a negative score. Do not allow your adjustor to bring them in....go to somebody else.....read their reviews.... Belfor was brought in to clean up after a small flood, they did the demolition portion missing scope in the process.....working with crews that show up late if at all....then take more breaks than work...but they do not care as that portion is a lump sum....they work very rough and damage things which they take no accountability for....even though the project manager at the time "promised" to make everything good that was pointed out to them... could not rate them any lower....BEWARE

Fabulous company! Great staff and leaders in this important industry…read more No shortcuts taken and attention to detail. Many long time staff which shows they must treat their employees very well. Would use them again in a heartbeat. Thanks, Dave

Our home flooded this summer and Servicemaster was dispatched as the emergency mitigation team…read more This is our story... Our initial phone call to file a claim reported that Servicemaster would arrive within 4 hours. They in fact arrived 28 hours later, after multiple phone calls to follow-up. The crew that arrived was exhausted from working on multiple claims, and stated such. No project manager accompanied the work crew and so inappropriate decisions were made (i.e. no drywall was removed, the carpets were left in place). Since it took over a day for a crew to arrive, my husband and I removed all of the items from the basement and removed hundreds of litres of water. We decided to do this as we had received no instructions from our insurance provider or Servicemaster. We went as far as to sort the items into wet and dry piles for easy cataloging. When Justin, the project manager arrived four days later (after multiple phone calls requesting he do so), he decided the initial mitigation was inadequete and directed that the carpets and drywall be removed. By this point a smell had started to develop. Interestingly, this decision occurred only after we, as homeowners, suggested we would be looking for a second opinion. Once the decision to complete more demolition occurred the crew worked efficiently. They left minimal cigarette butts on our driveway. We certainly would have appreciated at least a rough estimate before the demolition and listing of damaged contents took place. I think if we knew that every single door-stopper that was removed was going to be charged individually, we would have started doing some of these tasks during our 28 hour wait. Once our insurance adjuster received the bill we noticed several points of contention. Firstly, two significant charges were added that were not done: water extraction and lifting of the carpets. Those charges (totalling two thousand dollars) were removed. Many of the charges were rated at an after-hours premium. We are not disputing that the crew was there after hours, however, the crew came when it was convenient for their busy schedule. Our initial request for service was at 5pm on Sunday and the first crew arrived at 8pm on Monday. Had we been one spot higher, or lower in the list, the crew would have arrived during business hours and the cost to ourselves would have been significantly reduced. The fact that Servicemaster accepted more work than they were able to take on, and as a result we as homeowners had to pay premiums does not sit well with us. While trying to amend these issues, Sheena was exceptionally difficult to get a hold of, took days to return calls, and was unable to resolve our concerns. We are surprised that a company like Servicemaster has no concern resolution process. Sheena's response of "there is nothing I can do" and accompanying attitude have left us with a very poor impression of Servicemaster; so much so that we are investigating other way to bring attention to our situation. So far we have filed complaints with provincial and national bodies and are looking at other methods of warning people how easy it is to be taken advantage of by Servicemaster. We have also communicated with our insurance provider, TD, to recommend they reconsider their contract with Servicemaster.

I had repairs completed for where ServiceMaster was utilized. Worst experience ever! They do not…read morehave qualify workers and the worst part is that they don't follow up on their warranty. They wash their hands once they have your money and leave you in the lurch. Be Warned!

Nikita Reynolds was over paid and rather than giving me the money back she came up with every…read moreexcuse and then ghosted me. Stay away from her and her company.

From the owner: We are 24/7 Emergency Damage Restoration Company for residential and commercial properties…read more Handling both private and insurance claims. For water, sewer, mold, asbestos, fire, smoke wind, vandalism and more. IICRC certified firm with 10+ years experience in restoration. From houses to condos to business buildings, we are here for you!