Four years ago when I bought my home in June, I purchased what I thought was one of the best purchases I could for my new home. A custom automatic awning for my back deck from Paul Construction and Awning. Since that time, I've had Paul Construction & Awning out three times to repair it. The last two times I had to pay $159 visit fee. I just paid another $159 visit fee for this year because it is broken again and does not come out. I have now spent an additional $477 after having paid $5000 cash to have this installed four years ago come June 2025 Every time you call you get the runaround about when someone can come out, they don't show up, then you have to keep calling. I am so highly disappointed that I spent $5000 on something that I have not fully been able to enjoy since purchase. I don't know if it's the installation problem or the quality of the products - either way I spent $5000 and now because it's technically out of warranty after the first year, I always have to pay $159 visit fee and then wait weeks. Pauls, you gotta do better it looks like they do beautiful work, but standby it? Not so much. https://www.facebook.com/share/1ESXD9yb6o/?mibextid=wwXIfr #PennsylvaniaAwnings #PaulConstructionAndAwning #UnsatisfiedCustomer #PoorProducts #Awning #Backyard #LansdaleAwning #Skippackawningcompany read more

Great company awesome service awning looks fabulous. Great price .Installation was professionally performed.

We just had an Awning put on and we are having some difficulties. We have called and waiting for a part. Customer Service Sucks. We now see a few more problems. We Hope it Gets Fixed. Pissed Off in Lansdale!!! read more

the service was quick. we were very impressed with the product The salesman Andrew was thorough in the product knowledge. It was a little bit more than we were prepared to spend but we usually buy a higher quality. Installation was professionally performed. We had a small issue but was handled by the owner himself who called me directly and replaced the owning at no cost. we were thrilled The new awning was installed today I thanked Paul and I return he thanked me. Class act. I would refer this company to anyone who needs any of their products or services Kathie read more

We had an automatic awning installed over our deck and a single awning installed over our side door. We had a slight issue with the side door awning and that was corrected quickly and professionally. From the on-site visit from the salesman to our installation and repair issue, Paul Construction and Awning and been professional, on time, efficient and an excellent value. We look forward to enjoying our awnings for years to come! read more

Paul Construction & Awning - a deck and patio - General Contractors Near Me - Skippack, Pennsylvania

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Absolutely horrible- or non-existent customer experience. Contacted them back in early March to deal with a Sunesta motor issue. Initial response very timely, and totally ghosted- and still haven't heard back from them despite multiple attempts. I would NOT recommend them based on this experience!!!! What has happened to common courtesy and customer service?? If you not interested- it only take two minutes to say, sorry can't help. read more

Paul, you and the office staff were very helpful and responsive. Also, both Brian and his co-worker did a great job with the awning install. They both were informative, courteous and very professional. Could tell they had years of experience. Joe O. read more

Spoke via email about providing service to the swing arms on the awning as well as new fabric. Paul's agreed on to provide services. After four days an not hearing back I attempting to reach them four more times via email with zero communications returned. Would not advise agreeing to do business with this sort or company who doesn't have the courage to communicate properly. read more

The product is fine but your service has been terrible and I'm adding a complaint to Yelp. A part broke, which is understandable after years have heavy rain and wind, and you ordered the wrong part. We had to wait months for the right part and the receptionist kept messing up our service appointments. She seemed disorganized and nonchalant on the phone. Grudgingly we're writing a check for $730. of our hard earned money for inept service today. I will not be recommending your company to my friends and neighbors. The only way to fix this problem is to give us a partial refund. I think the cost is outrageous as the part probably doesn't cost nearly that much and the labor wasn't intensive. read more

Paul and Theresa (and the installers too) were great from sale to installation. When Paul came out to do the estimate he was kind and friendly, not at all a pushy salesman. He worked with us from his experience to decide what would look and work best for our house. We purchased the awning and 3 retractable screens. After a day of ordering I had some questions and minimal changes to my order (color/style). Theresa and Paul where very accommodating **since parts were not already ordered.** Paul and the installers where always on time or would call to communicate if they were running behind (which was rare). Installation was a breeze and very clean. We are VERY happy with our purchase. Our deck is now useable in the afternoon sun and rain and our porch is useable 24/7 because of the mosquitos since we have a green space behind our house. It is our new little slice of heaven!!! Everyone was so respectful and kind. They make me want to do more business with them. read more

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Great Experience ! We contacted Paul Construction to have a Sonesta retractable screen installed on our terrace. Everyone from start to finish was very professional. The installation came out great. They were recommended to me by some neighbors who used them. I would also recommend them if anyone else needs their services. read more

Terrible company. Hard to get a response and they say they are too busy and they can not keep up. Owner Paul was rude when we complained. Find another company for your awning because anything goes wrong you get attitude. read more

Second time around with this company and do not understand why it is so difficult to get a written quote. Darren came out to our home over 2 weeks ago, and gave us a verbal. He said he would send over the quote in the morning. Between my wife and myself, we have called Darren and also the Paul Co. office a few times now, and still no quote. Very disappointing. And this could have been one of many for them in our large neighborhood. read more

Called for an estimate, took time to meet and discuss what we wanted, we were told that we would get an estimate and a phone call by the end of the week, which would have been three days after the meeting. Three weeks later we still have no estimate or follow up call... Very disappointed. read more

I am very happy with my deck. Paul is very creative and the craftsmanship was excellent and they took time and attention to detail. It was very much worth the time. I feel I have a truly well-built custom deck. I also had them install a door and awning and this added a wonderful area in my home. I value this truly well-constructed and beautiful deck. I would highly recommend them. read more

I had Steve and his sons come out and install our awning. I've never met a more nicer, respectful, clean group of group of workers. To top it off. They did an amazing job. I would absolutely recommend this company to anyone. read more

We had an awning installed by PS on 8/2/2018. Prior to the installation PS came to our home and reviewed what we would need to have shade under the area of the awning. He agreed that the awning would provide what we needed and the awning was installed. Unfortunately the awning only provided shade on the siding of the house and no portion of the deck underneath the awning which was needed. I placed several calls to his company. I was told he would contact me but he never did. I finally called his private cell and he answered and came to my home to check the awning on Sept 6, 2018. He at that time said we needed another awning over the French doors and a drop down-valance. He offered the drop-down valance prior but never said that the awning would not shade without it. I would have NEVER EVER have spent OVER $4,000 on an awning and not get the shade needed. Now he is saying I need an additional awning and a drop-down valance. He should have informed me initially that it wouldn't shade without it. He said he would send me a quote which he never did. This is so so wrong. He took my money and NEVER provided the service he promised. This needs to be resolved. I want to be reimbursed for the product or they should make the awning work. He was not personable and did not offer any assistance with this. I would never recommend his company and I rate him NO STARS. I also plan to pursue this until this problem is rectified. read more

Paul was very eager to have us sign a contract last Fall when we got a deck estimate. After considering multiple estimates we went with Paul because he said he didn't subcontract and we liked the optional lighting options. When we were ready to get started this Spring Paul wasn't as responsive and took longer to get started. We also were surprised to see it wasn't him building or supervising the building of the deck. Instead he uses other deck builders that he hires (basically subcontracting). The construction of the deck was fine, though when we had an issue and my wife called him upset, he said he wasn't going to talk to her, but needed to speak with me. Not very professional for a man in the business 25 years. The stairs were also supposed to be 4' wide. I happened to measure when they were done and realized they were more like 42". When I asked him about it, he said in construction things aren't always exact. (Really?) I am giving him a C because overall we are happy with the finished product, but there were some issues as noted. Oh, also we wanted to use a credit card to earn point and his Angie's List profile says he accepts credit cards. When I went to do so he told me that they don't accept credit cards. Needs to correct his profile. read more