My experience was similar to Chester's. The appearance of great customer service at the beginning…read moreof the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

This business has beautiful products. In addition their customer service is spectacular. I had a…read moreshade repaired there. They kept me updated on the progress which was appreciated. I was fortunate to have this service so close to home.

Excellent customer service and fair pricing. Jay is very friendly and responsive. All of my…read moreneighbors have used him for their awnings. It's high quality and brings my family a lot more quality time on our deck. Thanks!

Great job by Jay on my new awning! Very reliable and responsive. Great installation and the awning…read moreis beautiful and perfect! Highly recommend!!

Everything about this company is top-notch! The quality of the repair, communication, pricing are…read moreall excellent!

They repainted and re-webbed our 30 year old Winston table and six captain's chairs for about…read moreone-third the cost of new, and they look fantastic! Picked up and courteously delivered back to us on time. Highly recommended!

From the initial ' idea' to the end results, the gang at Estate Chimneys were nonstop helpful…read more.. with ideas for us, making sure we were happy with the design. The new gas fireplace was placed seamlessly with electricians, and masonry all working together and with us... and our nutty work schedule. We used them years ago when they placed a gas insert in our wood fireplace.. which was another outstanding job. Can't recommend them enough! Thank you

Customer service. I scheduled a propane tank to be refilled. It's been over 3 weeks and it's still…read morenot done. I've called 4 times and the best I get is promises. No one ever takes the initiative and calls with an update. I have to pursue them. They used to be a good company to deal with. Time to move on.

I highly recommend Feasterville Upholstery. They were very easy to work with and great…read moreservice/quality as well as quick turnaround.

We highly recommend the services of Feasterville Upholstery. The owner is highly responsive, the…read morework quality is great, and the turn-around time is impossibly fast. (See large photo below for the finished project). Permit this post to provide a brief backstory. In summer 2019, we "rescued" this vintage Dorothy Draper "Viennese" bench from Maryland. The bench was in unloved condition: Poorly reupholstered, shabby, and painted in gray latex paint (over the original lacquer and gold leaf). (See first small photo below). We began the rehab process last summer. This spring, my husband beautifully re-lacquered the bench, and he applied gold-leaf paint to the rosettes and other decorative elements. (See second small photo). At long last, on June 10, we delivered the bench to an upholsterer with whom we had previously worked. A week later, she provided a labor and materials estimate that was unequivocally outrageous. When gently pressed, she could not explain her numbers; she instead petulantly insisted that the numbers were appropriate for a small business. On June 20, we rescued the bench for a second time. On June 21, we delivered the bench to Feasterville Upholstery (also a small business) which had provided a firm estimate that was 40% of the first one. Here's the astonishing plot twist in the Dorothy Draper bench "dramedy": Feasterville Upholstery completed the project less than three hours after the bench's drop off (see third small photo, which Feasterville texted from the shop). The bench is home, and we could not be more thrilled with the result despite the unnecessary drama created by an unscrupulous contractor and the ensuing bench rescue from Chester County.

Had some buttons repaired that were missing from a tufted ottoman. Owners very nice and were…read morereasonably priced. Would recommend but keep calling if it's past due when they say it will be ready as they get busy and forget to call that it's fixed.

Called twice and spoke to Jeremy. Was asked to send a picture of the project which I did. Called…read moreback three times and spoke to him but he never bothered to get back to me on whether or not he would do the project. Don't what his problem is.

Best cement guys in town They are experts in their craft…read more I highly recommend A good job

Zucaro did an excellent job sealing up our old leaky basement well windows. They sealed the…read moreopenings and then filled the openings with concrete.

Excellent design help and beautiful results! This was a difficult old house - no two windows the…read moresame size. Couldn't be more pleased with the new draperies. Thank you, Joy!

It was a pleasure doing business right here in Ambler after getting estimated prices that were all…read moreover the place. My goods were custom made at affordable price-they even had my shades installed as a rush for Christmas. I highly recommend Drapes of Joy for their reliability and ease of purchase.