I could not possibly recommend Nate and BtB any higher. He helped me with two accidents within 5…read moremonths and supported me every step of the way. He negotiated directly with the other insurance companies and got me my car back months sooner than any other auto body place in the greater Concord area. The car looks fantastic after $15,000 worth of work to the front and rear ends. Nate went above and beyond after the fact and took care of a problem I had with the car that might have been the result of work his tech did. He did this willingly and was happy to make things right. The best of the best.

I side swiped my car in Early December. I called all over the Concord, NH area to gather estimates…read morefor the total to repair the damage and was met with huge prices. Bumper to Bumper is affordable and doesn't price gauge you and your insurance company unlike a few of the other places I called. They fit me in the day I called and it was fixed in a week or so They did a great job keeping me updated and sent pictures of their progress. Totally recommend!

I am not a review person. Usually not worth my time but this experience was really bad. Not the…read moreplace to go if you are particular about your vehicle. I was referred to this shop by a friend and had heard good things but left extremely disappointed. Communication was sub-par throughout the long drawn-out process. Upon getting my vehicle back there were a number of concerns: 1-Door was replaced as part of the repair. New door was not aligned very well, and it did not look like it was fully closed when it was shut properly. 2-Trim pieces/rivets were not fully installed properly 3-Interior was a disaster. Grease/dirt was everywhere on the interior of the affected door panel. Grease on headrest and seats as well. Rear seat was filthy and covered in sand. It was clear that the exterior trim pieces were removed from the car and stored on an unprotected rear seat (this is mid-winter so everything on the exterior was coated in sand/salt). 4-Door handle was not recognizing the remote for the keyless entry. 5-Exterior badge was reused and already starting to peel off of the new surface. 6-After the first hand-wash I could see tape residue all over the exterior of the car. I am guessing they either used poor quality tape or the tape was left on the car much too long as they completed the process. There was a badge that was not available at the time of the original repair, so I had to bring the vehicle back in to have them install that badge on the door when it finally came in. Once installed, and the car was hand washed, I could see egregious swirl marks on the door in that area. My guess is when I brought it back in (again in the winter) they simply took a dry towel and rubbed the area (sand & salt included) clean. Either that or their wash mitt/brush was covered in sand. Unbelievable disregard for the paint surface they had just repaired. Looks awful and spans the entire bottom half of the door. *Of the original 6 issues above, the shop handled #1, 2, 4 & 5 to my satisfaction when I brought them to their attention. I did not mention #3, #6 or the swirl marks gouged into the surface as I would not trust them to do an adequate job in rectifying the situation and would rather not have them touch my vehicle more than necessary. All-in-all a very disappointing trip. Don't trust them with your car unless you truly don't care how well the repair is completed.

Had a very difficult dent in the upper rear pillar of my F-250 last year and couldn't find a shop…read morethat wanted to look at a "small" job so I called Guimond's, was asked to come in the next day, shortly before closing hours for an estimate. I liked what I heard and set a date for the next week. I to this day have no idea how they removed and blended the paint. Great job. Today, after being rear ended last week, they have the insurance paperwork for my next repair. One star? Because you can't wait? They don't need your work. They have all of mine.

I hate to admit this... but I've had my fair share of accidents…read more Concord Collision aka Key Collision has fixed my car every time, and in the event that I need my car fixed again... this is where I'll be bringing it! The staff is incredibly kind, they make the process so easy, estimates are quick, the repairs look incredible & they even help you with your rental when you drop off and pick up. If I could give them a 100 stars I would!

Returned vehicle with a lot of water in fuel tank. Probably due to open cover. No damage, but it…read morewas irritating.

After years of coming here, I'm no longer bringing my vehicles to the Main St. location. They knew…read moreI did a majority of my own work and never talked down to me. Gene was always thinking ahead and even thought to take a look over my fiancée's car for her upcoming inspection even though we had brought it in for diagnostics. He gave us enough heads up and saved us a ton of stress. However, we've recently noticed a shift in their quality that has left us saddened and frustrated. We brought my older vehicle for a pre-inspection that was supposed to last the afternoon. They came back with the news that I shouldn't drive the vehicle in its condition, and I agreed for them to do the work so I could have my car back the next day and not have to worry about it. After I received the call that my car was all set, they called again and said that another part had broken. This part was in the same area that they had been working in, and they claimed that they had not noticed it was failing. After three stressful days of rearranging our schedules to accommodate them, we will be seeking a new mechanic. In their own sign's words, "The bitterness of poor quality remains long after the sweetness of low price is forgotten."

Fast and reliable. My girlfriends car started shaking unexpectedly so I called and brought it in…read more They were able to diagnose and fix the issue and get the car back to me within 2 hours. Communicates in a way that anyone can understand even if you don't know anything about cars. Thanks again!

Totally incompetent. The tow truck driver towed my volvo hybrid suv without a flatbed and damaged…read moremy windshield in the process. When I started the car after it had been towed the instrument panel lit up with all these alerts. I had to spend $1500 to repair the damage. Don't ever let these people touch your car.

Not impressed with horrible customer service and management. I've worked…read morein Customer Service 20+ years and never in my years would I judge someone on where they live whether they could afford service. Not to mention its illegal to attach a running vehicle with SOMEONE IN IT! I will never give service to these people again. This isn't just car repair etc.; customer service should be number one while working with the public!

Complete Auto is fast, friendly, fair priced and they explain what they are doing as well as being…read moregreat at their job. They have a wonderful waiting area inside and a seating area outside. Absolutely love them

Wonderful service. Staff was friendly and knowledgeable. Quick service as well and great pricing.read more

Henry's collision center just fixed my car and they did an amazing job. Not only is the work…read moreimpeccable the car came back cleaner than when it went in. I would 100% recommend this place to anyone who needs car work done. They keep you informed every step of the way.

The whole process was 5 star. Henry's has a professional staff that makes having to deal with an…read moreaccident a lot less stressful. They also work with the local enterprise rental car so you can pick up and drop off the rental car at the repair shop. The whole process is seamless.