They we able to find parts fix the problem. Very friendly considerate staff. We were from it of town and they were very helpful. They even took us to the car rental so we could have transportation, read more

I called before closing on a Friday , they got me in even when it was raining outside and came in on a Sat , their day off and fixed my van. Fast , honest and courteous!! I will refer them to everyone I know. Got me back to work quick. Thank you so much Patrick!!! Desiree' Beck read more

We contacted them to have our car assessed and fixed a week ago. We were told to bring it in Monday. Got there at opening 8:30 AM initially being told it was 1 day of work. They did not call us because they took our number down wrong. We called THEM they told us they had EMAILED an estimate and had not done any work. We said we would come pick it up because Tuesday, next day, my fiancé had to have a STENT removed from major surgery which could not be rescheduled (It was important unlike a football game- explained later). We said we would drop it BACK off 8:30 AM, Wednesday. We did, right on time, for 7.5 hours work. Was told it would be done most likely by the end of the SAME day but AT LATEST noon the next day, Thursday. We called end of day Wednesday and they said it wasn't done yet and would be ready the next day. Thursday mid-morning I called and Jackie the office manager said she would get me a time frame & call right back. She did not and I called after 1 hour- sent to VM, 2 hours- sent to voicemail. She called my fiancé back and said the car would be done by the end of the day. He called at 5 PM and she said it would be the NEXT day by lunch (Friday). Friday same routine, I called mid-morning and she picked up said she would call back, she never did. My fiancé called at 3:30 PM and Jackie picked up and said FOR SURE by the end of the day. At 5 PM we called and she said it would not be done BUT that they would be there for a bit in the morning on SATURDAY. I FINALLY stood up for myself and said THAT IS UNACCEPTABLE. Jackie got the owner's wife, ASHLEY on the phone who told me that they had taken ANOTHER car ahead of us which took extra time and let slip that they had NOT EVEN STARTED on our vehicle until END OF DAY Thursday (when it was supposed to be done that day or the day before- so they lied to us the whole time). She said they were heading to their son's FOOTBALL game but that the owner would come back and finish AFTER the game (Ashley was snotty and rude the whole time like IIIII was inconveniencing HER?!) so it would be completed LATE night- Friday, 2 days late. I said okay, there was no other option but I reiterated to her that I needed a 40 minute heads up because I had to call an UBER to pick me up and drive me there because this was our ONLY vehicle (as I had told Jackie multiple times- when she had lied and said it would be done by end of day the 2 other days). Then I was called back at 5:40 PM- 30 minutes later (only TEN MINUTES passed their close time) and was told the car was finished. No heads up, and if it was only 10 minutes passed close to finish the work the fact that they were going to keep it an extra night so they could go to a football game is so INCREDIBLY selfish and inconsiderate. TERRIBLE way to run a business when you have someone's ONLY mode of transportation held up. ALSO, Ashley said that they would not cover any uber costs/subtract it from the total. They do not provide loaner cars either. Ashley was just completely lackadaisical and uncaring about what they had done to us. So, I IMMEDIATELY ordered the uber within 90 seconds of getting off the phone call, it was rush hour traffic and the Uber got to my house in 32 minutes. I texted the shop and told them I was IN the Uber and on the way, 4 miles away. 3 minutes later the owner called me to ask where I was as if he was going to LEAVE! Luckily, I had it on speaker and the uber driver told him we were 2 minutes away. I got there at 6:20- 40 minutes after they told me, just like I said, ON TIME. Had they told me it was going to be ready any time soon- not late night, I would have ordered the uber earlier. They kept my car 2 extra days and then RUSH me as I panic to get there. Inconsiderate doesn't even begin to explain my feelings about this business. They are not 'cheaper' than anywhere else and charge the same for work, in fact if you don't pay CASH they charge you a 3% card fee! You expect people to carry hundreds, or in my case $2,130 in CASH?! Do not give these people your business, IN MY OPINION, they clearly don't care about their customers, and they are dishonest about time frames. If things come up, COMMUNICATE THAT! I am NOT a wealthy person, AT ALL, far from it and this was a MASSIVE set back for us, not to mention that my own business was also on hold all week and probably cost me hundreds in business. PLUS, it was my fiancé's birthday Thursday so we had to Uber there and back to his family dinner. I really can't afford it, but I am going to have to pay another mechanic for a diagnostic to check the work because after all the lies and disrespect, I just can't trust that the work was done correctly. To say I am disappointed is an understatement, to treat another human being like this is offensive & hurtful. *EDIT* Ashley called and SAID because of my REVIEW she was not going to fix anything that came up on my car from their work unless it under a factory warranty. read more