I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

if i could give ZERO STARS I ABSOLUTELY WOULD. my boyfriend and i came in here today to browse and…read morewhen we walked in none of the cashiers/associates greeted us or even acknowledged us. as we continued browsing i noticed one of the associates kept going back and forth and staring at my boyfriend (my boyfriend happens to be black and he happened to be only black person in the store) and that made me feel uncomfortable because i genuinely wanted to buy myself something but the way the employees made me and my boyfriend feel left a distaste in my mouth. please train your staff to be more welcoming towards customers and to stop assuming any person of color that comes in is going to steal something.

The Macy's at Santa Rosa Plaza is looking much more modern these days. After the recent quality…read moreremodel, the atmosphere is a lot cleaner and better organized, making it far less of a chore to browse through. What really stood out to me was the sheer variety of brands they're carrying right now--it feels like they've significantly expanded the selection. I managed to score a cool pair of Levi's on sale, so the deals are definitely there if you look for them. The service was also decent; I found the staff helpful and efficient, which isn't always a guarantee in a big department store. Overall, it's a great anchor for downtown and definitely worth a stop if you haven't been in since the refresh.

They have their own parking garage which I have not seen before. This location is a clean,…read morewell-organized store with a solid selection of clothes, shoes (why I was there) and home goods. Staff were friendly and easy to find when I needed help. Checkout was quick.

Sarah is a pleasure to deal with. She was able to help me…read morepick what I need. I love that she didn't have to do any measuring. She picked a set.. gave it to me and it magically fit like it was tailored made for me. That's an awesome "Flex" Sarah. My wife and mother in law were also very pleased at your store. Lots of outfits available to buy right away or you can browse through the for rent catalog and as long as you have it ordered on a Tuesday before the event... Sarah will have it prepared. Give Sarah and her store a chance... You won't regret it. She knows what she's doing. June 8, 2026 In and Out of the store in about half an hour.

Highly recommend! I called every alterations business in the area to get a last-minute alterations…read morefor the next day and got a No from 15 businesses before I got a Yes from Sarah. I came in for the fitting and the alterations were extremely well done within two hours. I was able to pick it up on the same day. Shout out to the Tailor/ seamster. Definitely coming back!

This location is near my home, this could actually be a sin or a curse. I love how well lit and…read moreorganized the store is! I could shop for hours just in the shoe department alone. I have purchased so many cute outfits here, I believe now it's one of my new addictions. It's along my walk when I'm getting my steps in. There's days when I had no need to go in, but guess where I find myself? Inside shopping! Oh Lord I need group. I absolutely love this place you can catch great sale items on any given day!

The blonde girl working there fairly young named BROOKE was extremely rude.I tried to confront her…read morefor help, and she kept looking at me from the corner of her eye and avoiding me and even turned her body away from me. I had to stand by her for 1 compete minute , and then say excuse me two different times for her to slightly turn her head and acknowledge me. I asked her if she could help me and she did not respond. I asked her where the business attire would be for an interview and she said the "the whole area is pretty much business attire". I asked her about where should i look more specifically and she just pointed in a direction. The whole time she was speaking to me she was so incredibly rude and acted like I was bothering her and continued to back away as she was speaking to me. To top it off when I was in line for the fitting room to try on the clothes I wanted to buy, I look around to see her talking to two other coworkers about me and snickering, one of them being a manager (a hispanic girl) I didnt get her name. And as soon as I make eye contact with the 3 of them they all give me dirty looks and kept snickering. This was a horrible shopping experience, and I spent a lot of money in this store, to be treated horribly! I will be telling others not to shop here for this reason until they address my concern and experience. The fact that the manager girl (hispanic girl) was snickering with BROOKE the sales floor associate about me and giving me dirty looks the entire time i was in line for the fitting room was the cherry on top , I felt so harassed and uncomfortable during my time here. I spent over $200 at this store just to feel threatened. This happened on 09/09/2026 at 6:30pm.

Chuy did great customer service. Put a smile on my face. Ask for chuy if you ever need assistance…read morein the Store.

Box Lunch is awesome, if you love anything anime, this is the place to go inside of the Santa Rosa…read morePlaza Mall, I end up spending so much money here when I visit the mall, it's dangerous!! Just last week I purchased 2 blind boxes of toki doki's (figures from Japan) and was excited to see what I had gotten! It was fun but the figures weren't what I wanted so I gave them to a friend, you can find anything here from Pokemon stuff to stuff from Naruto, etc etc. Drop in and enjoy! It's the best store in the mall.

Great customer service by Chris. Walked me through every step of the way to get the perfect fit,…read moreand style that I needed for work. Old school customer service that is hard to come by these days. Chris should be capped up to management if he isn't already. Definitely will come back for my next pair.

The manager Chris was awesome. He was extremely helpful and nice. Very knowledgeable and went above…read moreand beyond. Need more retail workers like him! Will definitely be using this store in the future because of my interaction with him while shopping.

Found another pair of Citizens at Punch in Montgomery Village! And found some Frame reboot jeans at…read moretheir Healdsburg store. I'll continue to shop on both (they carry some different brands at each). Appreciate the helpful assistance, the beautiful clothing they sell, and the clean store with spacious fitting rooms. Thanks!

Aggressive sales associate, who stares at you and makes the store feel very unwelcome especially…read moreafter you just tell her that you're there to browse. She was a small brunette girl. Made it a very easy decision to leave and go straight to anthropology.

Stopped in on an overnight vacation in Santa Rosa and often go to thrift and vintage shops wherever…read morewe go. The person who worked there was so friendly, and let me know about more jewelry in case I was interested. The selection was amazing, high quality, and varying price points! Come for amazing vintage!

I got body shamed at this store by an employee! I understand that vintage clothing requires being…read moreaware of measurements, but negative comments were made about my appearance. Never shopping here again.

Visited the Santa Rosa store to purchase a new suit for a business trip next week. The sales person…read more(Logan) helped me select and size the jacket, pants, shirt and tie. The fit was perfect, and Logan was very pleasant and helpful. I was in less than an hour, with a great suit at a very fair price.

This place is no nonsense. You can go in, pick out what you need and get out…read more The service is great. They are not on commission, so there is no pressure. You could probably save some money if you shop the sales at Macy's or something like that, but I don't want to spend the time.

Best place to find the right shoes! The owner is incredibly…read morehelpful, friendly, and knowledgeable. Based on our conversation, I could definitely tell that he knows a lot about shoes and running in general. He was very patient with us, letting us try multiple options and test them by running back and forth until we found the right fit. At the end of the day, we found the perfect pair, and have been happy with them ever since. Rose is absolutely adorable and such a sweet dog. I immediately fell in love with her! I highly recommend Heart & Sole because I don't think you'll find a more personalized shoe-fitting experience anywhere else. We will be back!

Heart and Soul Shoes is the only Sonoma County business I trust to provide personalized service to…read morecustomers looking for high-quality walking and running shoes. I first learned about them through my chiropractor, who emphasized the importance of choosing quality footwear as a path toward good health. Bonus: When you arrive, you will be greeted by a friendly Golden Retriever. Just be sure to keep an eye on your socks!