My go to store for dressy men's clothing. Great selection and has met my clothing needs multiple times. Paul has been great and everyone has provided great customer service from selection, fitting and tailoring. Semi annual sale provided quality clothing at a good price. read more

Nice gentleman who helped us pick out gifts for my family and promised to hold on to the items until I came back to pick them up. Came back the next day, and found out they were given to another customer... after I had already paid for them!! The lady who acts as the manager was also hesitant to offer a full refund. This place should be way more organized for the small amount of business they get. read more

So I am not sure how this place stays in business. I bought two shirts from them recently. Very nice shirts. One of them did not fit so I decided to return it. The woman who sold me the shirt said she did not work on the day I purchased the overpriced dress shirt from her. After standing there and having her treat me like a piece of garbage while Christmas music was playing in the background she said it was not showing up in her system even though I had the receipt? WTF? The whole vibe was like I was a real nuisance and when after a long wait, she finally handed me a receipt and gave me my refund back to my card I said thank you and she kind of grunted "yeah". I walked out and could hear the other associate say, "weird", and then the woman replied back, "yes very weird". Now I don't know if that was directed at me or if they were referring to the fact that she did not see the transaction on her end, but one thing I know for sure is I will never be back to shop at this place. I will shop where I feel welcome and appreciated. read more

I wrote a review a few months ago--and offered a one star. It still isn't getting more than one. I wanted a specific sweater and there was a sale going on that had been extended. The manager of the store tells me it is 10%. Within ear shot I hear another salesman offering a customer 15%. Really? This is supposed to be a high end men's store. Why can't the people working there look like they belong in a high end men's store? And why is a female managing a men's store? Pardon me if I am PC incorrect but as a septuagenarian if I need to have alterations done to the crotch area of pants, I would much prefer a person of the same gender be the one doing the fitting. The most recent visit: the store windows are pathetic. They used to have class and panache. Now it is a poor stab at taking high end clothes and trying to make them look "hip". Mannequins look like they are lined up for military inspection. Upon entering the store, the displays have become bleak, dull and dreadfully ordinary. Why must one more store bite the dust in this way? Overpriced disappointment. It need not be. But it is. My "go to" men's store any more will be Khaki's in Carmel. read more

This was the rudest customer service experience I have ever experienced. The first nasty comments about my boyfriend's small size and weight we ignored, but the woman "helping us" was relentless in telling us that he needed to "eat a burger" before he could fit into "normal sizing." Not sure why anyone feels the need to tell other people what their body size SHOULD be when being fitted for nice, expensive clothing, but we left feeling extremely disrespected and our business not wanted. Will not be purchasing or returning to this establishment. Take your business elsewhere where they do not discriminate based on size or weight, as nice clothing is for EVERYONE, big or small. read more

My mom and I just went in there, looking for something for my dad, and all we got were creepy glares from the guys working in there. You'd think for having such pricey things, we would be treated with a little more respect and a little better than if we were women of the night. Too bad, since we used to shop at Patrick James often and like their clothes. Never coming back again. read more

I was browsing around for some fall/winter additions to my wardrobe, and went into the Patrick James Santa Rosa store. I haven't been in for sometime, and was surprised to only see young woman working. They stayed behind the counter but finally came out to see if I needed help. The whole while I was in the store there was country music playing. Over the years I have bought quite a few different pieces of clothing from them, so I was disappointed, especially at the lack of true professional salesmanship that a high-end mens store should provide. It was an entirely different atmosphere I experienced. read more

A first rate men's clothing store. The staff are all exceptional and very service oriented.

Jerry is great and the quintessential gentleman. Excellent service and quality clothes. I love the store! read more

Every time I go in there the salesman Jerry makes a rude comment about me having gained weight or something to that effect. I won't go in there because of that. Those types of comments were probably acceptable many years ago, but not today. Customer service involves making people feel good, and this guy does the opposite. He once said that I must be eating a lot lately, etc. As if I don't know what my body type is! Why go into a place where you are going to be insulted? The other guys are friendly. He's been there forever so long time customers may like the guy but that kind of service is counterproductive from my standpoint. I would give zero stars read more

Went there today with the intention of buying new shoes, store had a few customers but not overly busy. Staff didn't acknowledge me or my wife when we walked in and we waited by the shoes for about 5 minutes while I was deciding which one I liked. The entire time no one offered to help. With shoes costing over $200 you'd expect superb service; this store obviously does not offer any. We left and will not return. If you want good service try Louis Thomas in Petaluma. read more

I was told it would take any where from a month to a month and a half to have a suit altered. Will never buy from them again.

I've shopped here quite a few times and every time I go I end up spending hundreds of dollars. I got a card in the mail that they were going to be remodeling and having a sale. So after a long week I went there on Saturday to have a guy locking the door on me at 3p. He was a bit rude and he let someone else in to pick up some shoes they had on order. It left me with a bad taste and I was disappointed at the way he handled it. read more

Don and Andrew could not have been nicer and more accommodating. They answered all of our questions and were very patient and forthcoming with helpful ideas! read more