Peg Welch is extremely difficult to work with and refuses to return repeated calls, texts or emails. She angrily accused us of not giving her a valid credit card number when in fact, she had transposed the numbers with the tour company we were to travel with, and I had to call myself to get it straightened out. We had been planning this trip for over a year, yet with no prior warning she called us a day before the cancellation deadline to demand that we pay $13,000 immediately or our trip was going to be cancelled. She seemed disorganized and uninformed on current visa requirements, and gave us wrong information about sign up deadlines, causing us to miss several activities. She wanted to book us on red eye flights at busy airports with long lay overs and many stops after we specifically stated we only wanted to fly during the day on non stop flights. (We are in our 70's). We were very specific about the type of travel experiences we wanted and she had very little to suggest and we ended up doing most of the research ourselves. She generally seemed really angry and impatient, but worst of all was the complete lack of respectful communication, leaving us to figure everything out for ourselves. This was the first and very last time we will ever use this travel agency. read more