This is by far the worst major transit stop in the entire Greater New York area. There are no signs, anywhere. About anything. Unless you're already in the know, you'll have to ask other commuters or just wait till the trains arrive and act quick.
Need to purchase tickets? You had better have exact change AND a debit/credit card on you at all times because it's a total crap shoot on what their ticket machines WON'T be accepting on any given day. If you would like to buy a refillable Smart Link card, you NEED $5, CASH. No change, no debit/credit, and no exceptions.
In addition to all the pleasantries involved in something as simple as giving this horrid excuse for mass-transit your money, you play Russian roulette every-time you actually try to get down to the mezzanine level. There are two routes one may take: an elevator or escalator (there is also a stairwell next to the escalator, but unless you are Rocky Balboa, you should definitely avoid that). The escalator is out of commission almost literally every other day, and it's a matter of time until those two elevators burst into flames because it's the only other viable entrance for anyone who's not an Olympic hurdler.
All the while, the police here think that they are still in NYC and they will inspect your bags if you are brown.
Take the bus if possible, or use the Newport line. The whole Newark-WTC line is a joke. It's ALWAYS running on delays because of mechanical errors. It's appalling that someone actually manages this system. I would've expected this debacle to be from the SEPTA in Philly, not in an area with such heralded methods of transit.
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