We live in South Carolina, and my 15-year-old daughter wanted to travel to New York City during her school holiday break. I agreed, thinking it would be a great opportunity to show her how we used to travel "back in my day." I started by looking for Greyhound tickets, only to discover they don't service Columbia (which felt personal). That's when I found Wanda Coach. My wife, who wisely stayed home, read multiple reviews and told me, "Absolutely not." I ignored her--because, I thought: "how bad could it be?" As it turns out, the reviews were not exaggerating. The bus was old, the suspension launched us around like a theme park ride, and the seats were worn...some aggressively so. The USB outlet didn't work, which was unfortunate because my daughter's phone needed comfort after what we were experiencing. And then there was the smell--an unforgettable, eye-watering urine aroma that stayed with us for the entire return trip, as if it had purchased its own ticket. WTH??? The bright spots? The bus was on time, we had an amazing time in NYC, and--most importantly--my daughter has zero interest in ever hopping on a bus and running off to New York City alone. Mission accomplished! read more

This company needs to shut down asap.. the bus is super disgusting they only let Chinese people seat in front of the bus. The drivers are so rude, this company only cares about money and not about the passengers at all. Some of the Chinese passengers travel with raw fish underneath the bus where you put your luggage at from New York to Atlanta. Disgusting I will never ride with Wanda coach again and I hope everyone else will stop using this company. read more

Been on Wanda all my life going to New York or Atlanta never had any problems. They get you there fast and in a hurry. The don't care who gets on just people that paid and they don't be over ur back so u can do whatever you want. I tried greyhound and never again to many cancelled rides & restrictions rules. Always wanted to transfer bus and have layover like I'm on a plane. With Wanda you do have to have to be there a hour early cause it depends on the driver cause once they arrive they load up and leave read more

This company is a joke. A friend of mine arrived to the designated bus stop on 2230 New York Avenue NE on Saturday, January 4 at 1:15 p.m. ahead of the 1:30 p.m. departure time from Washington, DC with a ticket purchased through Wanderu website to get to New York, New York. No bus came at 1:30 p.m. but a white bus arrived at 2 p.m. with no visible signage and the driver in no uniform but in casual clothing, and he was unsure if this was the bus he bought a ticket for. He approached the bus driver, and showed him the ticket, trying to inquire if this was the right bus, but the driver waved him off, closed the door and drove off. He had to ask other people outside about the bus, and they signaled to him that the bus that left was his bus. I was so disappointed by what had transpired, as it is not often easy for Deaf individuals to communicate with Hearing individuals, and he did my best in approaching the driver and finding signages to determine whether he was in the right place at the right time, and whether he should have boarded or not. He had taken an Uber to the bus stop and can prove that he was at the stop early in time for the trip. As a result of missing the trip and awful experience, he had to book a bus ticket with a different company to make it on time to New York. When reaching out to customer service, they were not helpful, being negligent to customer experience, and only refuted that the majority of the people (obviously without accessibility issues) were able to board the bus, and even then, we didn't see anyone else board the bus so maybe it was at a different stop. Would not recommend, and with the response being appalling, this business deserves to be shut down. read more

Dirty buses. Scheduled can't be relied on. Refused a refund after bus came too early 30 minutes too early - and departed early. Bad bathrooms. Cheap but dirty read more

Slow and delayed! If you get this, don't expect to make plans before or after cause they arrive late and departs late. We got a 5pm -7:30pm bus and the bus was there at 5:30pm and we landed at 9pm. Struggle bus! The driver was driving so slow and kept braking with no cars in front of them! Hot mess! read more

This is a nasty company Bedbugs on the bus Unclean bus and seats If you try to get a refund they will black list you make you pay cash for ticket and if you are the only one at a location for a return they will not stop to get you read more

I'm currently on the bus right now, it smells, it's dirty, the seats are torn, and I feel itchy. There's a lady vaping, I stepped on gum and the floor of the bus is wet. I'm afraid I'll get bed bugs. This bus was supposed to arrive at 1:30 but it came at 2:15, I waited outside for an hour. This will be the last time I give them my money. I am extremely disgusted. Please take a look at the pictures. read more

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Very bad customer service!driver very arrogant and disrespectful Bus smell so bad i have to use my scarf to cover my nose for 3 hours trip from NY to Albany Driver not friendly at all! He is speaking louder while driving ! People smoking weed inside ..this company put passengers live in danger I had a bad experience taking this bus and i do not recommended to anyone! read more

In one word: Horrible. The bus ticket cost $47 and I was charged twice when ordering through Wanderu. The waiting area in Washington, DC is in an Exxon gas station parking lot on the busy corner of New York Avenue and Bladensburg Road NE, no shelter from rain or gas station air. The 6am bus arrived more than an hour late, at 7:12am, even though Wanda Bus requires people to arrive 30 minutes before the "scheduled" departure. However, when the bus finally did arrive, the driver of the bus didn't even know what time he was supposed to be there. No concept of the bus schedule. While I was waiting for the bus, I called the "24 hour" customer service line only to get passed on to voicemail twice. When I finally spoke to someone, they told me "the bus isn't always on time" and they hung up. The bus interior was filthy, smelled of urine, marijuana, and old cooking oil. Empty alcohol containers littered the floor and most people on the bus were sleeping and sprawled across two or more seats, others were vaping or smoking weed, or watching videos on their phones at high volume. I cannot stress how terrible this bus experience was - do not repeat the mistake I made by using Wanda Bus. This company should be shut down. read more

Absolutely Horrible Experience - Never Again! I took this bus to New York, and it was honestly one of the worst experiences of my life. First of all, the bus was scheduled to leave at 12:30 a.m., but it showed up at 2:00 a.m. with no explanation or warning. Everyone was confused, tired, and frustrated. There was zero communication from the company. Then I got on the bus--and it was disgusting. It felt like stepping into a public toilet. The smell was unbearable--I had to cover my nose the entire ride. The seats were ripped, the floors were dirty, and it looked like the bus hadn't been cleaned in years. The whole environment was filthy and uncomfortable. Please, I highly recommend avoiding this bus service unless it's an absolute emergency. Only use it if you have no other choice. Otherwise, don't do it. You'll regret it like I did. I wish I could rate 0 star. read more

Worst shiet ever Been stuck on a bus for 6 hours now , the bus is broken , i have to wait until tomorrow 6am . Mind you i have been stuck since 7hrs pm the previous day read more

Bus departure was advertised at 5PM. It's 5:30PM, and bus just arrived now. Staff is not particularly nice and there's some miscommunication between them and Wanderu. read more

The bus is late and everybody stood outside under the sun for 20 mins and they wouldn't open the door to the bus. I will never take this bus again. read more

Bus never arrived called plenty of times and no answer told me it would arrive in 20 minutes and never came

the worst bus service I've ever experienced. 1. the bus was filthy. trash on the floors and seats. 2. The bathroom was not cleaned since this was the beginning of the trip it just got worse. 3. The driver understand very little English. Which make it almost impossible to communicate. 4. They seemed to more concerned with speed than passenger safety. I've witnessed them cut other drivers off often during my fourteen hour trip. 5. Hence arriving back in NY we were dropped off at a different location than their address which wasn't communicated before hand so if someone was picking you up at your return you were out of luck.. 6. Calling customer service was a joke. They would hang up on you or just tell you to call 911 if there is any problems during your trip. read more

The low fares are awesome. And my departure from Norfolk VA was right on time. The bus was empty when I boarded, but I still kicked empty water bottles in the aisle as I picked one of the less-smelly seats. Our driver grunted more than spoke (I didn't really care) and the internet didn't work (I did care). Would I ride Wanda Coach again? Sure. It cost $50 dollars less than Amtrak, and I'm a risk taker. I'll wash my clothes when I get home and be good as new. Plus, I was moved to post my first Yelp review in years! If I can figure out how to add a photo, I'll share a pic of the awesome sign in the bathroom. It took a bit to realize it doesn't mean "No watching people take a number two." It means, "Pee sitting down, gentlemen." Which would be helpful, if everyone obeyed. But what man voluntarily sits on a seat splattered with sticky, it appears, yellow-brown urine? Not this man. Sorry, ladies, truly. I aimed as best I could and would have gladly cleaned the seat after, were there toilet paper. (I couldn't even see where a roll might hang.) If you have $50 to spare, consider Amtrak. But a $26 trip from Norfolk to Washington DC is hard to beat. Just remember the wet wipes. read more

Wanda Coach - This sign, in a Wanda Coach bus, doesn't mean, "No watching others take a number two." It means, "Please pee sitting down, gentlemen." - Public Transportation Near Me

I am just praying this fuuking bus arrives. It is an hour and a half late. Each time you call the 646-number, a rude speaking lady, answers the phone and says, the bus is late. There is nothing I can do. This was a knee jerk reservation for a friend who was here from SC, in Dc, doing some work. I'm sitting here pissed as shxt. Please never use this service. The train is the same price if you plan and leave around 7:20. read more

Wanda Coach - Me waiting for this fuuking bus, so I can go home and get some rest. - Public Transportation Near Me

No organization, people smoking on the bus !! Using seats as a place to hold luggage. Almost left people at break stops. Driving wayyyyyy too fast. Driver barely understands English. Crack head station and just a ghetto mess. 0/10 experience. read more

NEVER again will I book with this bus company Wanda coach bus company. I did not get to my distination I really wanted to be at my second mom funeral on 11/01/2025...On 10/28/2025 I booked from Baltimore MD to North Augusta South Carolina I was there on time for my bus surposed to come at 11:10pm it did not come called the number on my ticket the lady on the phone was Rude saying the bus was late and hung up in the middle of my sentence called back to voicemail, finally got her again she said rudly the bus will be there at 11:50pm bus comes drops people off at 11:50pm I asked the guy (driver) are you going to South Carolina he says NO n got back in the bus and pull off. I paid my money for a service and it was not provided and the customer service was so bad I got no help in the situation and no solution... People I know this bus is cheap and affordable but there is no reason when you are serving the public to be rude and not help in solving the problems that you as a company created I WOULD NEVER SPEND MY MONEY WITH WANDA COUCH BUSES I WILL PAY GREYHOUND PRICES... read more

I booked a 2:30am bus from DC to NYC which had an estimated arrival time of 7am. The bus was an hour late! No communication from the company as well. I had to call several times to the customer service number provided for the lady to keep telling me 10 note minutes. Then when I told her this service is terrible and that I would like a refund she said they do not have a refund policy. It is now 9:06am and the bus has YET to make it to NYC. The driver already being over an hour late also made two stops at rest stops. Thanks his company has no regard for peoples time and has absolutely no customer service. I would rather walk to NYC then ever take this bus again. Really advice everyone to report them to the business bureau. No way this company should remain in business! read more

The people running this company need to be prosecuted for consumer fraud. This is a criminal operation, not a bus company. NEVER EVER try to take one of their nonexistent buses - you'll regret it! This company is a complete scam. They had FOUR overnight buses scheduled to operate out of a parking lot in Baltimore. NONE of them arrived. People waited in the cold for HOURS and finally bought tickets for another bus in the morning from another company. The first bus was supposed to come at 1:15 AM. by 6:45AM, the bus hadn't arrived! I called for a refund - very difficult to reach someone. They said they would investigate and get back to me. Never did! I called again after well over a week -they had no record of my call and said they would investigate a second time. This time I got an email a few days later saying the bus came at 2:50 AM and so they won't refund my ticket - complete lie!!!!!!! I would give the zero stars if I could. read more

Absolute garbage company. Watched my supposed bus on the tracker get as far as 5 minutes away from the advertised pickup location and then turn around and take off. Never even saw it, and have just been steadily watching it get further and further. Customer service number didn't even connect me to an agent after 10 calls. Waste of money and waste of time Update: reportfraud.ftc.gov just sayin read more

There's a coach called Wanda. I wonder if there's still also a fish called Wanda. I'll wanda around this company offices and find out. I've only used them once and they reminded me a lot of an upstart Greyhound which managed to inherit most of the problems of Greyhound. They're little bit more friendly than Greyhound for the most part, which is why I give them three stars. They're not much worse than Greyhound to be honest, but that's not saying much because Greyhound is one of the worst experiences imaginable most of the time. I got the impression a lot of the employees here, and a lot of the drivers here, are former Greyhound drivers - perhaps they got a raise or perhaps they wanted better conditions or perhaps they left their job that Greyhound for some reason and then came here instead. Whatever the case, it's somewhere in the middle, but knowing yelpers the way I know yelpers I would say 99% of you should not ride this bus because you will not shut up complaining afterwards and you will probably get scarred for life. read more

Wanda Coach - I wanda lonely as a cloud - Public Transportation Near Me

Worst bud service ever. The drivers don't give a shit and let anyone on board, even if you're a 10 year old unsupervised (I've seen it). Bus is completely dirty, seats, bathroom (poop smeared everywhere and smelled bad the entire bus ride). A lot of ghetto people who play music out loud so sleeping is DEFINITELY NOT a choice. Driver was also smoking in the bus WHILE DRIVING. I'm disappointed, don't hesitate to pay an extra $10-20 bucks for a different company. Thank me later. I couldn't get enough pictures due to my phone dying and this port wasn't working. There are no charging ports on the entire bus. read more

Wanda Coach - Public Transportation Near Me

On a bus from Albany to NYC someone was literally smoking a joint behind me. Not vaping weed, not an edible, an actual fucking joint. On a bus. Without great ventilation. I enjoyed saving a few bucks over Amtrak but that was unfortunately my last straw. Bus is usually cleanish, decently reliable but it freaks me out there are not seatbelts and the driver frequently speeds. read more

There's very poor customer service because I asked for a ticket to be changed and I had all 3 pieces of accurate information to change it and then someone changed my ticket to a different date because they had 2 out of 3 pieces of information, which does not make it right at all because the person did not have all 3 valuable information to change the ticket. Now I'm stuck without a ticket and my money and it's nonrefundable. read more

Wanda Coach - Public Transportation Near Me

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Super cheap and efficient. I traveled from Schenectady back to NYC for under $15. Be warned: bring your own toilet paper with you -- they are completely out. Other than that, the bus was slightly less clean than the Megabus. Driver drove carefully. read more

Wanda Coach - Seats - Public Transportation Near Me

Scariest 13 hour ride of my life . No air conditioning, no charging, no l personal lights, no tv, no wifi, dirty seats and one hell of a scary bathroom. I say this as they had all those things avail but none of them worked! read more

Wanda Coach - It's so dirty in here - Public Transportation Near Me

The bus driver drove since 1:30pm the Bathroom is a mess and it stinks and it is sooooo hot in there you will die and no stop for people to relieve themselves. It's a shame that you pay over $100 and can't use the bathroom read more

The absolute worst bus service I ever been on. They had bed bugs in the bus smelled like urine. Everybody that works there is very very rude. Please do yourself a favor and pay the little extra for a good bus company read more

Driver couldn't stay in lane. Two hours late picking up and an hour late dropping off . It's cheap. No WiFi no bathroom.

Buses never arrived from DC to NYC. They will gladly take your money and not provide any assistance or refunds.

The bus driver's careless driving and poor communication skills were the worst I have ever experienced. read more

Wanda Coach - Public Transportation Near Me

I'm making sure the health department my sister suffers from asthma and she's telling me she can't even breathe while I told her if anything happens for her to call 911 and we are going to sue you if anything happens to her disgusting disgusting bus y'all need to be shut down. Don't take this bus service. Bus smell like a public nasty bathroom, windows look like they have crap on it, and the seat look they have poop stuck on it. Smh. This bus service needs to be shut down. Bus driver is talking on the bus with passenger very loyd too. That is a danger to the passengers being distracted by talking read more

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SCAM, it can't improve. This was our WORSE experience. We got called in at 3:00 AM to board a bus. First of all, it was sketchy. They called us in an Exxon. This was so strange and we started to doubt the company but we still bought it since we had family members from LA that arrived to DC. They haven't slept for days since LA and we woke up at 3:00 AM. We stood in the cold for like an hour and there was no bus. Void this company if you don't want to make calls for scam refund to your bank. read more

What a chaotic trip. I usually like taking public transit because it offers quirky stories, but I take it back ...this trip was wild. You get to their "office" which is run down with two benches inside - not enough for many to sit so people are constantly moving all around in an unorganized fashion. I showed my ticket questioning if I was in the correct place since there wasn't a bus stop outside, he then made a handwritten ticket (?) and said theyd make an announcement when the bus came but he never did. Once a bus arrived no one said where it was going so many of us weren't sure if it was going to the correct spot but took our chances. Once on the bus..charging ports are from the ceiling and hang down so you must have a long charger that can reach your lap, and it's just the usb plug in so the new apple chargers won't work. No announcements were made the entire trip such as rules for not smoking, ETA, time allotted for breaks off the bus, or where we were for drop off. For this reason I definitely wouldn't go to sleep on the bus because you won't know if you have reached your location unless you are checking on GPS or know the surroundings well. All of the drop-off points were also odd.. mine was at a Chinese restaurant in the middle of a strip mall. Since there were no announcements, two passengers got off to get a coffee thinking we had another break and the bus driver left without them. their friends tried to stop the bus and the driver yelled at the passengers that it wasn't a pit-stop. I don't typically have a great sense of smell but the entire ride smelled like I was trapped inside a porta potty on the third day of a music festival -- people started to spray their cologne which only made a grosser mixture. Positives: it was cheaper than the other bus options, but IMO not worth the savings at all. I'm usually really patient and tolerant of hiccups during trips. This definitely made quite the story, and I never write reviews but really hope this saves someone from having the same experience. read more

Do not ride with this service, the extra $10 for ourbus or flixbus is worth it, trust me. Booked bus that leaves at 7 and it did not even arrive until 7:45. They have a no refund policy which is ridiculous for service this bad. The driver seemed to be confused up until the last minute if he would even be driving to my stop which was very alarming, bus is dirty and cramped and the station is dirty and unattractive as well. Someone tried to sell me illegal drugs inside the station which was inappropriate. read more

Absolutely Horrible. Two hours late to pick us up, and once we were on the bus, we stopped on the side of the highway 3+ times for no reason. We even switched buses with another group of passengers for god knows why. Would not recommend. Might be getting trafficked rn. read more

Showed up for my bus 12 minutes (exactly) prior to departure time. Waited 10 minutes and called the customer service line and was told it left already, I was scheduled for the 8 pm departure and it was 7:58. I told them I'd been there for the last 10 minutes and got hung up on. Called back and was sent straight to voicemail. I assure you I was at the correct location, Wanda's buses just like to leave earlier than scheduled and obviously don't confirm if all ticket holders are on board before departing early. Don't book here. read more