I've been to Pasta Go Go plenty of times, probably around 15 or so over the last three years? It was always a popular spot for friends of mine to meet up at after their evening church service- cheap, hearty food with something for everyone.
I'm not sure if the place has changed hands or not, but the last two times I've gotten takeout from Pasta Go Go, there has been a serious problem. I'm a vegetarian, and when I go like to order the vegetarian (spinach and ricotta-filled) ravioli. I get the vegetarian sauce with it, just to get really crazy.
BOTH times I have been there recently, I have placed my pasta order over the phone and picked up the pasta in store to take it home. BOTH times I have arrived home, sat down in front of a movie and taken a big bite of hot, steamy ravioli...to realise I am chewing a mouthful of meat. I was given the beef ravioli rather than the vegetarian.
After the first time this happened, I was a bit wary of ordering from Pasta Go Go again, but I thought I'd give them another chance and was very clear about stating that I needed the vegetarian version of the meal. No dice. The mistake happened again, and when I returned the pasta and asked for a fresh meal free of charge, I was berated for not ordering the right thing. It's one thing to make a mistake (twice) with your food, but it's an entirely other thing to respond to such mistakes with a rude attitude toward your customers.
I'm really unimpressed with the service from Pasta Go Go these days, particularly when it used to be a great option for takeout on a busy night. I don't think I'll be giving them another chance. read more