I am a real customer and my experience was beyond horrible and it almost made us miss our trip had I not gotten an appointment in DC at the passport agency as Passportsandvisas.com not only lost my boyfriend's passport at the last minute, but our customer service agent stopped communicating with us (he never really communicated with us that much in the first place. To put the story into context, I was handling getting my boyfriend's passport renewed for him as he just didn't have time to do it himself. On Match 11, 2024 I overnighted the passport renewal info for my boyfriend to his assigned customer service agent Mike Sosa who is located in Florida. He did communicate with me to confirm that all of the documents were correctly filled out and that the documents had been received. That was the last time I heard from Mike Sosa until I emailed him April 17, 2024 to ask about the status of the passport. Mike emailed me back on April 18th to inform me that the passport would arrive April 24, 2024. The passport never arrived. I emailed Mike Sosa multiple times on April 24, 2024. I also called passportsandvisas.com five times on April 24, 2024 and spoke to five different women all of whom hung up on me while I was telling them that the passport never arrived and could they please update me on where it was. It was like the call dropped every time. I got no where. Mike called me for the first time ever on April 25, 2024 and told me that the passport had been lost somewhere between their office in Colorado and the passport agency. The entire reason I decided to go with this company was that they were supposed to be able to monitor the process of the passport in it's journey of getting renewed, it was supposed to be white glove service. Then tell me how/why Mike Sosa told me on April 18th that the passport was getting processed and it would be overnighted to my boyfriend on Tuesday, April 23, 2024 and would arrive Wednesday, April 24, 2024? Shouldn't he have been able to see that the passport never made it to the State Department?? Had I not emailed him the day it was supposed to arrive and just waited, would he have ever contacted me? Who knows. While on the phone with Mike he told me that he would email me the instructions for the new situation we found ourselves in, that of a now lost passport. Please realize at this point, I only had a week left before our trip. I asked Mike Sosa would passportsandvisas.com pay for the state department fee since they lost the passport. He told me he would check with his manager and never called me back. I called and left multiple voicemails for Mike Sosa and I also emailed him and he never responded. I'm still emailing him asking for a refund for the $237 my boyfriend paid for the expediting service that never occurred. So what did we do? We got on the State Department's website and got an appointment at the passport agency in Washington, DC and got his passport in one day. I've never heard back from Mike Sosa after six emails asking for a refund for a service that was never provided. I tell you all of this as my experience matches up exactly with what everyone on Facebook said happened to them. They would call into the company and not only did it take an act of congress to get someone to answer the phone, but they constantly got hung up on. I received no help at all when I called the company. Mike Sosa to this day will not return my phone calls or emails. I truly believe that this company is a sham. If you want nothing more than a run around, headache, to lose your money and possibly miss your trip then go ahead and give passportsandvisas.com a try. I wouldn't waste my time and I would drive to your nearest passport agency and try to get a same day passport appointment. Please go to Facebook and see the review. I left along with the pictures of the emails I sent to my customer service agent, Mike Sosa, who never returned my phone call nor did he ever respond to any of my emails. read more

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DO NOT USE THIS SERVICE!!! I REPEAT 'DO NOT USE THIS SERVICE". Philip whatever his last name is should be investigated along with this company by the federal government. The worst service, took my money on 3/6 for a 21 day expediting service. I had to drive two hundred miles on April 15th to get my passport from the US Passport Agency the day before my international travel. Numerous calls and emails and absolutely no responses. I wish I would have read the reviews before I gave them my credit card. I honestly feel like starting a class action lawsuit against the owners of this scam business. read more

Just do not use, I promise you. They are unethical. Whole email chain is attached as a photo. My issue made its was from Lily in the west coast office who upcharged me and did not deliver, to the owner of 23 years Philip Diack. Who has completely ignored me and my request for a refund or even just acknowledgement. read more

Passports & Visas - Email with owner - Passport & Visa Services Near Me - Miami, Florida

Imposible poner menos de una estrella , pesimo servicio son unos ladrines totales, no sirve. mande para cambiar mi apellido en el pasporte y en vez recibi luego de 3 meses el pasaporte con el mismo apellido!!!!!!! jamas contestan las llamadas, la persona que me toco a mi se llama Mike sosa. Estense LEJOS de estos estafadores! read more

Tried their service, ended up being the victim of a $600+ fraud. They double charged us and promised to get us a refund for over a year, until it was too late for our bank to do anything about it. STAY FAR AWAY FROM THESE FRAUDSTERS. read more

Literally just read their whole website and 90% of it is absolutely not true. Obviously they prey on the uninformed masses to get them to give money for nothing. Any idiot can apply for a passport and visa if needed without help from them. Any US citizen not on bail can get a passport period. You can have that right taken from you in superior court but if that's the case these idiots can't help you. Otherwise fill out the application yourself and mail it in with your money order and pictures. For a visa just go to the country you want to visits web page for visas. It will walk you through it all. Most countries you want to visit don't require a visa for US passport holders regardless. read more

An absolute scam. I could not reach anybody at this business. I stayed on hold for an hour, and the message said the company was some company called "Nextiva." I'm disputing the payment with my bank and I will take them to court if I need to. I should have read all the dreadful reviews before attempting to use their service. Don't make the mistake that I did!! read more

DO NOT USE THIS COMPANY!! I paid $354 for a visa that I have yet to receive. Had to rebook my vacation which cost me thousands of dollars. Tried calling the rep and the main number only to never get a reply, get hung up on, placed on never ending hold or just no one answers the phone. Sent multiple emails to both the rep and the main company email with zero reply. This is by far the worst company I've ever dealt with. The people that had good experiences were just purely lucky. Don't gamble with "getting lucky", use a different company or do it yourself. read more

Literally stole my money and the phone just rings and rings every single day. How is this legal? well its not. Just do yourself a favor and find another vendor. This has been horrible just thank god I figured it out prior to FEDEX everything RUNNNNNNNNNNNNNNNNNNNNN! read more

I have a hard time believing any of these positive reviews are not paid for by the company and/or are being posted by non-existent customers. My experience was awful. I paid $429.00 for a 12-day passport service. Less than a week later, I received an email and phone call saying the overnight FedEx package was 'being held' by FedEx and that my passport application (only good for 5 days) would expire before they got it. So, I was asked to produce the entirety of the paperwork again (DS-11, Letter of Authorization, Proof of Departure, and photo), set up another acceptance appointment with the USPS, and pay another, $35 USPS passport application fee. The earliest USPS appointment was 2 days after I was supposed to leave for my business trip. So, it was completely pointless to use the service. I emailed them asking for a refund since I could no longer benefit from an expedited passport and was completely ignored. I tried two different emails and got no response after numerous attempts. Obviously, the $429 is a total loss. I'm not getting that money back. So, I learned a valuable lesson trusting these 'positive reviews'. Don't believe them. Passports and Visas.com are not what they say they are. And to date, I'm still waiting for all my originally mailed documents to be returned. read more

Please do not waste your money. This company does not do anything for you and they have no connections or anything to help you get your visa passport any faster than you could. They are also not easily reachable once you sign up with them. Save yourself the headache and cost. read more

I placed an order for an expedited passport on April 20, 2023. I called not even thirty minutes later to cancel my order, and someone told me that I could receive a refund; however, I believe the person I spoke to said $50 would be taken for some cancellation fee, and it would take 14 business days. Since then, I have been trying to get into contact with this company several times a week, and no one answers or I get told that it would be pushed to an urgent refund. I have not been able to get with someone on the phone for three months now, no answer. It is absolutely ridiculous that it is taking this long. I either get put on hold or transferred, or my emails do not get responded to. This company claims that workers are available five days a week from 9 a.m. EST to 5 p.m. EST, Monday - Friday. This company also claims that "You can contact us via email at and we strive to answer emails efficiently, so expect a response within 1 hour between 9 am EST to 5 pm EST Monday - Friday." However, with these two claims, this is the worst customer service I have ever experienced. I am lucky if I even get the chance to speak to someone. I am out $500, and I did not even get to go on my trip. I just want my money back!! EVERYONE PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU if you have had just as bad an experience!! read more

Here is an email conversation that I had with them about my refund that I've been waiting almost 2 years to receive. If the owner of this company would just give me the tracking number for this refund, I would believe that he actually sent something. This business is criminally bad. My first ever email I received yesterday from the owner after tons of phone calls and voicemails and talking to probably every single one of his employees. See email conversation below: --------------------- Dane Wilson Thu, May 12, 4:09 PM (19 hours ago) to pdiack, philip, Alex, Mike, lily, sierra, Stan, Meridyth Hi Philip, Process my refund ASAP. My order number is 1095038. I've been waiting for almost two years for this. My address is *********. This is unacceptable. Send it now. -- Dane Wilson Philip Diack Thu, May 12, 5:28 PM (18 hours ago) to me Dane- I sent the refund a while ago let me look at tracking. Philip Diack Passports and Visas com http://www.passportsandvisas.com Nationwide Service | Miami | San Francisco | Washington DC | Denver | New York On May 12, 2022, at 5:10 PM, Dane Wilsonwrote: Dane Wilson Thu, May 12, 5:29 PM (18 hours ago) to Philip Is the address correct? Could you send me the tracking number? Dane Wilson Thu, May 12, 5:49 PM (17 hours ago) to Philip Have tracking? Dane Wilson Thu, May 12, 6:09 PM (17 hours ago) to Alex, Meridyth, Mike, Stan, lily, philip, sierra, Philip Have that tracking number, Philip? Dane Wilson 8:49 AM (2 hours ago) to Alex, Meridyth, Mike, Philip, Stan, lily, philip, sierra You said you were checking on tracking? I haven't received anything yet and If I'm not given a tracking number, I can't check on it. Please give me an update. This is the first time you've ever written back to me about this issue. Am I supposed to wait another year for your next response? Dane Wilson 11:30 AM (0 minutes ago) to Alex, Meridyth, Mike, Philip, Stan, lily, philip, sierra Philip? All I need is the refund as well as the tracking number that goes with it. ---------------- This is how this company treats their customers. They never respond and they don't do what they promise. read more

Do not, under any circumstances, use this company. Please save yourself. I have never encountered such horrendous customer service as I did here. They will NOT answer your calls, they will not answer your emails, they will not actually help you with anything and only make things more difficult. Do not trust these people with your sensitive information. I cannot say enough horrible things and wish I could give no stars. read more

I got my passport in 15 days from day ordered to day delivered.I was skeptical after reading reviews, but they came through on time. I did pay extra for expedited service. If you need a passport in a hurry this is the fastest way I found read more

STAY AWAY! Placed order on October 16 for expedited U.S. passport renewal for my daughter who will be traveling out of the country on Nov 1-4, 2018. $229 was charged to my American Express card by passportsandvisas.com. Although the message on my screen said we'd be receiving a follow up email with instructions, we received no further communication. Fortunately, I had written my order number down on a piece of paper and was able to go online and check the status of it. That is where the documents process is outlined and we learned that although my daughter just turned 18 years old, the old passport we were supposed to send in needed to be issued when she "was 16 or older." It wasn't. It was issued when she was 13. We called the phone number and sat on hold for hours only to be repeatedly disconnected. We tried the live chat button on the website, but it goes nowhere. The website states: You can contact us via email at info@passportsandvisas.com. We strive to answer email efficiently, so expect a response within 1 hour between 8 am EST to 7pm EST Monday - Friday. Sent emails on Oct. 17 at 7:55am and again at 10:20am with no answers. Because there's no way to reach anyone at this company, we drove to the Denver, CO office located at 6312 S. Fiddler's Green CL #210E GV 80111 the morning of October 18. That location is empty and has signs on the door to contact them at meridyth@passportsandvisas.com. Left a telephone message as well at 720-446-5289. Emailed Meridyth on Oct. 18 at 10:06am and again at 1:28pm. No response. Continued to wait on hold to try to get through to someone. Finally went to official Government Passport Office at 3151 S Vaughn Way, Unit 600, Aurora, CO 80014 and was told by Chris (government employee) that passportsandvisas.com is not a reliable company and although Meridyth came in to get passports from him previously, she has quit the company. On Oct 23, we emailed both email addresses saying we would be reporting the company as fraudulent if charges were not reversed in 24 hours. We've received no reply. read more

8/14 I contacted the company and explained I had travel plans for 9/12. We went with the 15 day service as that would have my passport back to me on 9/6. I was assured at the time that this would not be an issue and I would indeed have my passport back by 9/6 if not earlier. About a week later I got a call and was asked if I wanted to go with the 7 day service for another $250. I should have known at this point that the company is a scam or poorly ran at best. In the last 7 days I have emailed my representative twice to verify everything was in order, no response. I finally called today and after waiting on hold forever I finally got through to someone who told me I should get my passport by 9/13, what good does this do me when plane tickets are already paid for! As a side note I was also informed Meredith would call me back, I believe this is the same name they gave another reviewer. I am awaiting the call and if it does happen and this issue is resolved I will update my review. 9/3 Not at all surprising but the follow-up call that I was supposed to receive within the hour never came. 9/10 Had to change travel plans at a cost to me of over $500. Sent another email to passports and visas asking if I should just try to make an emergency appointment to get the passport myself. 9/13 Got a response from the company that said I should probably go ahead and make the appointment myself as "we have no idea why they haven't shipped yet". No offer was extended to refund the money that I sent them much less the additional cost that I continue to incur! read more

PLEASE READ. DONT MAKE MY MISTAKE This company is FRAUDULENT and a complete SCAM. Used this company about 2 years ago for a Brazil visa and had no problems. So when it was time for me to get a visa for my trip to China, I didn't think twice. Boy should I have looked at the reviews. After paying them 300 dollars and speaking to two people, I sent all of my documents including my passport to the company for a 10 day process. This was back in October. When I received no confirmation from them for days, I tried calling them. Nobody would pick up the phone. Tried calling every single office and emailing every email, and contacting my "case manager". They put you in a queue and counts down from caller 3, caller 2, caller 1 then you will be disconnected. As my trip to China became closer I ended up having to go to the US State Department to expedite a new passport and report the other as stolen. Then I had to go to the Chinese Consulate myself and apply for an expedited visa. All throughout this process I could not reach the agency at all AFTER they had taken my money and passport. I received my own visa from my efforts of going to New York Consulate last month.. However yesterday I receive the FIRST email since October from this agency reporting that they are returning my passport. Tried calling again and NO RESPONSE. I have contacted my credit card company to report as fraud. This entire experience has added so much unneccessary stress to my trip and i don't wish it upon anyone. PLEASE DONT USE read more

My husband and I were highly recommended to use Passports & Visas for obtain our China visas last October. We scheduled an appointment with enough time for all documents to be processed and scheduled an appointment at their Blue Lagoon office. Prepaid over $488++ to have our China visas issued, their service fee and received absolutely NOTHING. My husband had to travel to Texas to pick up the passport and visas in person because we were two days away from our travel date with fully prepaid/non-refundable air, hotels and excursions in China but had no visas or passports to travel with. We decided to go pick up the visas and passports ourselves as their suggestion was for us to cancel the trip because the Embassy of China was having problems issuing visas. Little did we know the Embassy had no issues what so ever. The ones with the issues were the Passports & Visas offices. Since we couldn't cancel our trip we said we would travel to the Embassy of China in Texas to pick up the passports and visas ourselves and they suggested we bring back the receipts so they could refund us back. Refund??? Did i hear refund? How? They never answered our calls and their office was closed - yet they took our money upfront! Well, long story short - we had to pay air fare, hotel, car rental, plus unpaid time off from work for my husband to go pick up our passports and visas for both of us. Otherwise, we would have lost our entire two weeks' vacation expenses and experiences in China. We have been calling since last October and have sent several emails, but like everyone says - you are placed on hold cues and when its your turn - your call is disconnected. Now, you don't even go to a cue - it says the phones have been disconnected! All of them! And try getting an answer by email? Don't even bother! They don't even open the emails. We welcome any suggestions on how to recuperate the fees we paid them to have our passports and visas issued, as we had to repay these all over again when we went to the Embassy of China office in Atlanta, GA. It was there were we realized the Embassy had no problems at all! Over all expenses - almost $1,000!!! read more

Complete Scam. I placed my order on March 15th and was immediately charged for my services. I then received an email they were not providing these services at the time. I was told I would not be charged - even though I already had. Four and a half months later I am STILL asking for MY MONEY to be returned to me. I have filed with my credit card and the Better Business Bureau. Stay away from this company! I just want to be clear - I am not a fake person, as some previous reviews have alluded to. I am a real customer and as I've read some other reviews below mine now, I feel validated in my experience that this is how they do business regularly. Taking your money with little regard for completing the services. I have a suspicion the "glowing reviews" are the false ones. read more

I just paid Passport & Visas $117 to rush the process of changing my name on my passport since we are going on a trip soon. After making the payment, I realized I could just use my passport showing my maiden name to get into the county I am traveling to and so I requested a refund. I was told that I will not get a full refund back and that they will be taking $50 of the $117 I paid for literally doing nothing to help me. I did not even send them my paperwork yet! We will see if I even get any money back at this point. NOTE: If you need to change a name on your passport, you DO NOT need to go through a third party like this company, especially if you do not need to rush the process. All they do is charge you over $100 to hold paperwork and then they send it off to the State Department claiming their process is faster. You can skip this step and do it yourself. Just do your research first because it will save you time and money! read more

Service and support extremely disappointing, deceiving and frustrating. I was told via Live chat that the Visa appointment date showing in their web site was guaranteed upon payment. Two weeks after making the $717.00 payment and innumerable calls and emails begging for information, I was told that the Visa appointment had been scheduled three weeks after the travel date. It is unbelievable the type of service this company provides, it sounded like a scam due to the lack of communication. I begged for help and information innumerable times through live chat, the two 1800 numbers, left messages to the General Manager's voice mail. I sent innumerable emails to the Manager in charge of my case. The Visa service didn't work and I'm trying to get a refund, but they just don't care to answer. Hey Passports and Visas, have your CEO to look at my live chats with So Jenny from day ONE February 14th and find what you are making your customers go through; misery! read more

I had a bad experience with this service. I ultimately received my India visa...32 days after applying, and 1 day before my departure (my brother applied for his visa through the India visa site and got his approved in 12 hours). I cannot recommend. read more

Frauds! Do not use this company. They've apparently shut down but continue to collect money. Website still up but phone and email systems are down. Do NOT send them your passport if you're trying to get a visa. read more

I've never been more stressed about a trip before in my life. The people at Passports and Visas have been untrue about everything they said from the beginning. About the total cost, the amount of time my visa would take, and about the level of customer service I would receive. So far it's taken double the amount of time to receive my visa, its cost about 75 dollars more than they quoted me, and the only time I hear back from my "account manager" is when I suspiciously owe more money. Will follow up if I turn out this is actually a scam and I don't receive anything because at this point that's what I'm expecting. read more

If I could I would give them a zero. Worst service and complete lack of any follow thru. When the advised the could not assist and a member of their Denver office wrote to advise they would process a refund non has been forthcoming. It has now been 3 months and they do not answer the phone, emails or deliver any level of service. I WOULD stay away from this company as they will take your money and run. read more

Misleading, stressful, horrible experience. What they do not tell you is that they do not begin processing your expedited order unless your travel is within two weeks. I payed for 8 day expedited service and a personal concierge. The day after she received my items she told me my paperwork was submitted to the government which they are very clear is when your payed expedited days begin, not the day they receive your items. After she confirmed everything was sent off she said she would send an update once it was in route to me. Eight days later I heard nothing so I had to email and call to follow up. My concierge responded to me saying she told me my items would not be submitted until the 30th - a complete lie! When I had proof of her telling me they had already been submitted. I have records of her telling me my passport would be to me the following month by the 5th, then it was the 6th...then I called again to talk to others to help me and I was told it would be the 15th, 16, then the 17th that I would receive it by. She told me she would give me a tracking number once she had it which never came, so someone else got involved when I kept asking for it telling me I had to call the government agency to get that number because they did not have it. My passport arrived only 6 days before my travel and I almost had to book an appointment at passport headquarters to get it in person because it was cutting it so close. If you are paying for an expedited service just keep in mind that since they will hold on to it until two weeks from your travel, they won't send it in until then but they'll lie to you about it so you think it's submitted and on its way to you. They were so short and impatient with me as well because I had to keep following up as I was not checked in with or reassured. Just beware and ask questions about what the expedited services mean for your travel dates. I was lied to so they could justify taking my money for 8 days, telling me I'd receive it then when it took more than three weeks. read more

THIS PLACE IS NOT OPERATIONAL BUT STILL TAKING ORDERS! I had to contact the fraud department of my bank. I received an email with an order confirmation and another email with a checklist of steps to take, stating that a customer service concierge would be contacting me with the pre-paid label for shipping. I never received the email, there is no live chat on the website as stated and the phone numbers are bogus. I called multiple times and was directed to wait. When my number in the que came up, I got a busy signal every time. I tried to email them from the link that was in my order confirmation. I received an auto response that instructed me to reply to a link below that was incomplete. TOTAL FRAUD! DO NOT USE!!!! read more

FRAUD! Do yourself a favor and look elsewhere. I hired them to do Cuba visas. I got a call that they don't do these and they would refund my money. It has been 20 days and I still don't have a refund. Supposably Passports and Visas is out of business and another company is trying to clean up the mess. read more

This company is TERRIBLE. Impossible to reach anyone by phone. We were double charged for a visa and they refuse to refund us the double charge. A visa that they advertise as "4 days" takes weeks if not months to get back. Our company finally stopped using them because they take way too long to get visas done and they have the absolute worst customer service. I can't imagine what their passport processing is like and would never want to know. Spent 45 minutes trying to call them today....as soon as you are "next in line" the call disconnects. Absolutely the worst customer service I've ever experienced and I'm in the industry. Save your time and money and use another company. read more

I wish I cloud give zero star. I didn't receive my visa and they got my money and passport too. Customer service is horrible if you cloud find them actually. When after 30 min you connect to one of them, they will simply middle of conversation disconnect you. It happened to me 4 times till now. Please please don't risk your money and life on this company since they are FRAUD. I already talked to my lawyer to go after them. They started but I finish it for them. read more

These guys might offer an invaluable service, but the manner in which they do it speaks volumes about the company. Since it's a customer service-based business, you'd think they would spend some time on grooming their employee(s), but they don't. It was a terrible experience. I would NEVER recommend this place to any of my friends and I actively tell people to stay away from it. I will never return either. =============================================================== The receptionist (and seemingly the only person working there) calls himself "JR". Already he didn't give me a name over the phone, so I was kind of iffy about this service. I called them to ask what to bring and he said a debit/credit card to pay for their services, my birth certificate, a checkbook IN CASE there are any incidental fees, and my driver's license. First he had me fill out an online passport form which he bundles together in a packet for me to take to a local mayor's office to be notarized by them ($25 service). After I finished, he starts asking me if I have anything from Travelocity or an itinerary because I needed proof to get expedited service. Mind you, he LITERALLY asked me three (3) times! It's like he blew me off or thought I was lying. Either way, it's piss-poor customer service. I think he was half asleep from staying up late the night before because he downed the 2nd half of his Maximum Energy 5 Hour Energy Shot. As we spoke, he answered the phone and held a finger up to me as if to silence me and turned his full attention to the people on the phone. I understand if he answered the phone "Would you mind holding for a second, please?" then apologized to me and went back to the customer on the phone, but holy hell, he didn't even do that! I'm not a bloody dog! He also asked me if I have my pictures for the passport with me (I didn't bring mine thinking they were a full service location since he didn't mention to bring them in; they're not full service!) and the guy told me not to worry, I can get them at the place he's going to have me go, mind you, he never mentions I have to pay for them and much less only in cash ($10). Of course, prior to that, I was asked if I had the cash for the mayor's office because they only take cash, if not I needed a money order. I had to get a money order or check payable to the Department of State for $150 and suggested Publix a few blocks away. I confronted him several times citing he never said any of this on the phone. He simply nodded stupidly and looked down at the floor as he tried to deflect attention from his shortcomings in an attempt to diffuse the situation and mitigate my anger. I finally make it to the mayor's office and the lady tells me the guy had me fill out the wrong form and I end up filling out another. It was a terrible experience. Here is my spill: AVOID THIS PLACE! Find another suitable place with higher ratings and with more competent personnel. This place may be good in other areas, but in Miami it's a waste of your money and time. You work hard for your money, shouldn't you have the best service possible? This place is definitely not worthy of that title. If you absolutely MUST do business with them, refuse to speak or deal with that guy JR. He's an idiot and he obviously needs to find another job. No matter what he says, prepare to pay the (currently) $150 to the Department of State. Make sure it's a check or money order. Bring your passport-ready photos. Fill out the form (DS-11) online and bring it in: http://travel.state.gov/passport/forms/ds11/ds11_842.html Bring in $25 for the mayor's office. Cash only. read more

The operating manager Johnson Flanagan was very rude when I complained customer rep mislead my on online submission over the phone! I rate 0 for their service. read more

When I called them about processing a year-long Chinese work visa, they told me that it was impossible to submit a visa application for any stay longer than 90 days. I informed them that this was not true, since a colleague of mine had just obtained a year-long work visa from them a few months earlier (incidentally, P&V had sent his completed documents to the wrong address, nearly causing him to miss his non-refundable flight). Their customer service rep. was, nonetheless, adamant that this could NOT be done. He didn't check with his supervisor, nor did he bother to check the Chinese Consulate website, which SPECIFICALLY says that you may pay an agency to submit a visa for ANY length of time (authorized in your invitation letter) on your behalf. If I hadn't already known better, I would have ended-up spending hundreds of extra dollars to fly to the consulate in person and wait several days for my visa to be processed. It's one thing to be unsure of the answer to a question, it's quite another to deliberately avoid seeking an answer. PassportAndVisas' customer service clearly couldn't care less whether or not their answer was correct or whether I chose to utilize their services. Carelessness kills in time-sensitive operations like last-minute visa processing. I wouldn't trust an unprofessional organization like this with my career, and neither should you. read more

Very Bad service!!! Do not use them!!! Paid over $200 dollars, called asked about their list of document to submit. Authorization Letter I was told I needed to get from the post office, which was false information. Post office informed me letter has to come from passports & Visas. I just paid post office and extra $60 dollars to expedite my passport all in one location. I emailed after 43 hours of purchasing their service to asked for refund and then followed up with a phone call to get a reply that I passed my 24 hour mark. I advised on false information given on their end by their representative but was told that they will look into phone records but can not give a time frame when they will get back to me?!?! So $200 dollars is gone and no refund based on false information they gave over over phone not to mention its very hard to get them on the phone to answer your questions accurately, which frustrating since they just took $200 of your money and then ask for $170 to the Government so total of $370 plus passport photos to a total of $385!!! NOT Worth it, Bad policy of NO refund and Bad customer service with false information. Go the post office pay extra $60 and be done with it! read more

This company has the absolute worst customer service I have ever experienced. They claim that they will be in touch with you as they process your information. Not only do they not communicate by calling you, but they don't answer emails. In addition, when you try to call them, you can never get through. EVER. Just when you become the next caller, the line goes busy. I tried to call several times a day for about a week and never got through. Remember that you are sending them very sensitive material and it is important to know where those items are at all times. PLEASE listen to me and use the post office. They can expedite for you and it doesn't cost as much as this company. I would go with a complete zero rating if I could. I WARNED YOU! read more

I filled out their order form, but never engaged with them. I sent them no documents, and was not contacted by them. They refuse to offer a (even partial) refund and insist on retaining my rush visa charge ($514). Their search engine optimization seems like they have a local office in San Francisco, though they do not. read more

I got my visa with no problems. So there's that for starters. HOWEVER. My husband applied and then everything fell apart. His case manager stopped responding, her manager was "out of office," and the general (800) number had intolerably long phone queues. Which I nonetheless waited in, only to have the phone ring...and no one pick up. Seriously, either there was no one there or they just ignored it. The only way to actually get in touch with these people seemed to be a full phone and email campaign, so that's what I did. I called when they opened at 8 (if you're having problems, call early in the morning!) and didn't stop. I got other managers' numbers thanks to one sympathetic person, and then I left voicemails. And emails. And more voicemails, and more emails. Never rude, but definitely firm. Eventually, I started mentioning my lawyers. FINALLY someone got in touch with a brusque "it's in processing." Helpful, right? No. So more emails, more voicemails, more calls, and then someone "miraculously" found the passport and would send it to arrive...one day before the trip. No again. Finally got them to send it with a whole two and a half days to spare after this prolonged campaign. And when it finally arrived, the visa said it had been completed over a week beforehand! What a disgrace. If you have plenty of time before your trip, this place might work. DON'T use them for emergencies. We should have just taken a (long) trip to the consulate, would have been equivalent cost and less stressful. Here are numbers if you are having trouble like I did: Harrison, Harrison@passportsandvisas.com, (415) 432 7450 Barbara, Barbara@passportsandvisas.com, (617) 936 5960 Adam, Adam@passportsandvisas.com, (415) 432 7372 Keeran, Keeran@passportsandvisas.com, (202) 446 1487 read more

I recently used this place to obtain a visa for a future trip. The website provided clear instructions for completing the application and the needed documentation. I decided to drop off my application to save the $30.00 fed-ex fee to have the visa shipped to my home. The staff was very pleasant. I called several times while completing my Chinese visa application and each time the representative was patient and helpful. The Miami location is easy to find. The staff there were superb! I made some minor mistakes on the application but was told it would be corrected on my behalf. My visa came within a week, but they also offer expedited services for an additional fee.The process was very easy. Be sure to ask about the group discount; you can save 20% off the processing fee depending on the size of your group. read more

I was a bit concerned after reading the reviews about this place, particularly reading them after my passport and payment were already submitted. My friends and I used this company to obtain our visas for an upcoming trip to China. The process was quite simple, in spite the on-line visa application, which, for some reason I was never able to complete using their website. Once my application was completed I traveled over to the office, which was conveniently located one traffic light south and a few blocks east off the 836 and 57th avenue. By the way, one can mail their application to the company for an additional fee. Within minutes of my arrival, I was greeted by Giovanni who reviewed my application, swiped my credit card and sent me on my marry to wait one week for my visa. Within a week and a day, including Labor Day, I received a phone call that my my visa was ready. Yippie!!! Also my friends and I, a group of 10, received a 20% discount off the cost the company's processing fee. I also had no trouble, during a second phone call to the company, with someone answering within minutes and quickly answering my questions. Would I use this company again? With my great experience, most definitely! read more