Great service!!! 5 stars plus! I got my passport in under a week. Thank you so much Marvin, great…read morejob!

Truly a Lifesaver! Marvin made our lives so much easier…read moreafter we had our passports stolen right before a trip to Europe. It could not have been easier. Thank you, Marvin!

Great service make an appointment. We were in and out . The lady was very helpful and processed our…read morestuff quickly

Awful experience. I made an appointment, I waited on line, I saw someone and I showed the…read moreApplication that a 3rd party filled it out. And I felt so ashamed and embarrassed because I was a chump for filling out the form through a 3rd party. The agent escalated the situation and then refused to take me. It's good because I called the 3rd party and they said that the agent gave misinformation. Now I'm waiting for over 1 hour because this agent refused to see me. Lots of crying babies in the seats. I had to wait until the director came in. She was very professional, courteous, and efficient. She knew how to diffuse the situation. I overheard the original clerk mention that she missed the lunch and the potluck. Maybe she was just hangry.

I cannot speak highly enough of this company. They are extremely fast, efficient, fair and…read moreattentive. I travel extensively and I always have extremely last minute and time sensitive situations and they always deliver on time. Tim Shea is beyond amazing, he answers quick and always finds the best solution to any problem! I highly reccomend using them for any visa or passport needs!

From the owner: Worldwide Visa & Passport Services, Inc. is a nationally recognized company with home offices in…read moreHouston and Miami, and affiliate offices in Washington D.C., New York, Chicago, San Francisco, and Los Angeles. Whether you are a business or leisure traveler, we offer the perfect travel options. With over 20 years of experience our friendly and knowledgeable staff is equipped with the state of the art tools that will make your passport and visa processing very easy and effective. We specialize in urgent and emergency passports and visas. Contact us at (713) 961-3131 in Houston or (305) 774-0070 in Miami to know more about our expediting services.

I am a real customer and my experience was beyond horrible and it almost made us miss our trip had…read moreI not gotten an appointment in DC at the passport agency as Passportsandvisas.com not only lost my boyfriend's passport at the last minute, but our customer service agent stopped communicating with us (he never really communicated with us that much in the first place. To put the story into context, I was handling getting my boyfriend's passport renewed for him as he just didn't have time to do it himself. On Match 11, 2024 I overnighted the passport renewal info for my boyfriend to his assigned customer service agent Mike Sosa who is located in Florida. He did communicate with me to confirm that all of the documents were correctly filled out and that the documents had been received. That was the last time I heard from Mike Sosa until I emailed him April 17, 2024 to ask about the status of the passport. Mike emailed me back on April 18th to inform me that the passport would arrive April 24, 2024. The passport never arrived. I emailed Mike Sosa multiple times on April 24, 2024. I also called passportsandvisas.com five times on April 24, 2024 and spoke to five different women all of whom hung up on me while I was telling them that the passport never arrived and could they please update me on where it was. It was like the call dropped every time. I got no where. Mike called me for the first time ever on April 25, 2024 and told me that the passport had been lost somewhere between their office in Colorado and the passport agency. The entire reason I decided to go with this company was that they were supposed to be able to monitor the process of the passport in it's journey of getting renewed, it was supposed to be white glove service. Then tell me how/why Mike Sosa told me on April 18th that the passport was getting processed and it would be overnighted to my boyfriend on Tuesday, April 23, 2024 and would arrive Wednesday, April 24, 2024? Shouldn't he have been able to see that the passport never made it to the State Department?? Had I not emailed him the day it was supposed to arrive and just waited, would he have ever contacted me? Who knows. While on the phone with Mike he told me that he would email me the instructions for the new situation we found ourselves in, that of a now lost passport. Please realize at this point, I only had a week left before our trip. I asked Mike Sosa would passportsandvisas.com pay for the state department fee since they lost the passport. He told me he would check with his manager and never called me back. I called and left multiple voicemails for Mike Sosa and I also emailed him and he never responded. I'm still emailing him asking for a refund for the $237 my boyfriend paid for the expediting service that never occurred. So what did we do? We got on the State Department's website and got an appointment at the passport agency in Washington, DC and got his passport in one day. I've never heard back from Mike Sosa after six emails asking for a refund for a service that was never provided. I tell you all of this as my experience matches up exactly with what everyone on Facebook said happened to them. They would call into the company and not only did it take an act of congress to get someone to answer the phone, but they constantly got hung up on. I received no help at all when I called the company. Mike Sosa to this day will not return my phone calls or emails. I truly believe that this company is a sham. If you want nothing more than a run around, headache, to lose your money and possibly miss your trip then go ahead and give passportsandvisas.com a try. I wouldn't waste my time and I would drive to your nearest passport agency and try to get a same day passport appointment. Please go to Facebook and see the review. I left along with the pictures of the emails I sent to my customer service agent, Mike Sosa, who never returned my phone call nor did he ever respond to any of my emails.

DO NOT USE THIS SERVICE!!! I REPEAT 'DO NOT USE THIS SERVICE". Philip whatever his last name is…read moreshould be investigated along with this company by the federal government. The worst service, took my money on 3/6 for a 21 day expediting service. I had to drive two hundred miles on April 15th to get my passport from the US Passport Agency the day before my international travel. Numerous calls and emails and absolutely no responses. I wish I would have read the reviews before I gave them my credit card. I honestly feel like starting a class action lawsuit against the owners of this scam business.

We used Brian and his services for a China Visa - fun part was it was during holidays and before a…read morefamily planned vaca and In another country that I needed it back before - Brian was efficient, honest and resourceful. I definitely recommend .

Worked with brian was amazing help got my passport done quick no other passport agency had…read moreappointments brian even takes in walk in process took 30min at most and 10 days to get my passport amazing guy highly recommend

An excellent and reliable service! The staff is attentive and kind…read more I highly recommend it, 100%!

My father needed a visa to travel to Colombia and Marcos from DocuRapid was amazing at every step…read moreof the way. My father showed up at the embassy on a Monday and was able to get a temporary visa granted to him by that same Friday. I cannot say enough about how thorough and responsive they are and how excellent their communication is. I was experiencing a level of stress that I could not have managed without their help.

IncredibleI should be leaving two reviews one for last November and one for this November…read more Last November 2017, I went to Cuba with my parents which isn't easy being that my mother is Cuban born. Just getting her on the plane required a H11 visa, a tiny piece of paper that requires a Cuban background check to allow Cuban born people to enter the country. Yaima Paez held my hand through the entire process of gathering paperwork, assembling and doing her part on her end to make sure it was received and my mother was able to visit the country of her birth. Thanks to Yaima everything went smoothly at the airport. We arrived and were met by our oncuba chofer , an incredibly charming man named Santiago who worked with us for the duration of our stay making us feel comfortable and safe. Yaima arrainged for us to see Vinales, las Terrazas, Varadero as well as getting us great seats at Tropicana. Oncuba not only made our trip possible but also unforgettable. Nov 2018 This time around we are going all in and Yaima had the patience of a saint dealing with my OCD while I applied for my mother's Cuban passport. This process took some time and back and forth between havana , miami , and New York but Yaima got me my mothers passport in time and on my mothers birthday! I am so happy with the service I received.

I had an extremely frustrating experience with American Airlines that completely disrupted my day…read moreand night On 5/2/26. My flight was scheduled for 3:35 PM, and I arrived at the airport at 12:00 noon--well ahead of time. From there, everything went downhill. The flight was first delayed to 4:15, then to 5:50, then again to 7:00 PM with little to no meaningful communication. When we finally boarded, we sat on the plane only to be told there were mechanical issues and had to return to the gate. During this time, the cabin became extremely hot, and passengers were visibly uncomfortable and sweating. After deplaning, we were sent from one gate to another multiple times with no clear direction. The chaos continued when we couldn't board another flight because the flight attendants had timed out. Then, after replacements were found, the pilot timed out as well. At 10:30 PM, we boarded again, only to sit until 11:30 PM waiting for yet another pilot. We didn't take off until midnight and I didn't get home until 2:00 AM. This entire experience was exhausting, time-consuming, and completely unacceptable. To make matters worse, there was no real effort to compensate passengers for the inconvenience--just a $12 voucher emailed while we were still stranded in the airport. I understand delays happen, but the lack of organization, communication, and customer care made this a terrible experience. I expected much better from a major airline.

I had to renew my Prorroga on my Cuban passport- excellent communication and customer service. They…read morewere very patient and answered all of my questions before submitting the passport. I was very pleased with the attention and handling of my transaction. I would highly recommend this agency for your needs.

Cuba Travel Services works hand in hand with SouthWest Airlines and is available to give people…read moreVisa Travel Cards at the terminal of the departing Southwest flights in both Tampa and Fort Lauderdale if you register all your information at least 3 days in advance, which is extremely convenient and cuts down on visa planning time because you dont have to wait several days or weeks for processing and mail delivery. Cuba Travel Services offers full-service travel arrangements to individuals, groups, families, educators, students, professionals, and organizations under the General License categories issued by the U.S. Department of the Treasury. Cuba Travel Services was very helpful in answering any questions i had about Cuba, booking my hotel, booking my excursions, booking travel, and satisfying the requirements for support of the Cuban people. Theres a lot of misinformation and fear regarding travel to cuba on many travel websites like trip-advisor and being able to talk to an advisor that has actually been to Cuba was very refreshing and took the uncertainty out of booking our trip! I highly recommend you use Cuba Travel Services for all your Cuba Travel needs! We had a great trip and were able to satisfy all our support of the Cuban people activies! If you have any questions regarding cuba, dont hesitate to ask them! If you're in desktop mode, you can see all my cuba travel pictures to give you a better idea of all that Cuba has to offer!