SCAM ALERT !!!…read more They will charge u $120 for service but they will not do anything. The picture u can take at USPS passport office next to them for free. Everything will be completed at USPS passport office by myself not at their service. They charged me $120 for doing nothing and I requested them to give my money back but they didn't do it. Bad people and service there. Never come there if u want to lost money. The guy helped me his name is Hung Nguyen

Such great service! He's very formal, knows his stuff, courteous, efficient, and knowledgeable.read more

My partner and I went down to San Jose (from Oakland) to specifically speak to a travel agent…read morefamiliar with Vietnam and Thailand. We met with Biksee Du (Bich Tho) @ Signature Travel and Tours. We shared our specific travel plans including destinations that we wanted to visit, and our other travel needs. She reassured us that she could create a very good itinerary, and that if her staff listed hotels that we didn't approve of, we could trade them for the accommodations we preferred. Biksee stated that she would get back to us, but several days passed without any word. We attempted to text and to call her personal cell but did not get a response. Finally we were able to speak with her. Then we received an itinerary by email. Several of our destinations were missing! We called Biksee and texted her, requesting that she get back to us but she never returned our call or text. WE DO NOT recommend using Signature Travel and Tours.

Great travel agency and Bikcee is wonderful to work with! She's helped me with my Visas and booking…read moreover seas and is professional, knowledgeable and tries to get us the best price! Thank you for helping me book my family vacations stress free!

Chị rất nhiệt tình và dễ thương . Hỗ trợ cực kì nhiệt tình love chị so muchhh . Alway ủng hộ chịread more

Extremely helpful and very knowledgeable was available to answer questions and responsive,amazing…read morecustomer service.

If you are planning a trip to Vietnam, look no further than US Tours. I cannot recommend this…read moretravel company highly enough. I came to Hoa, the company's owner, with nothing more than a vague wish list of places I wanted to see and a budget. What she handed back to me was a masterfully curated itinerary that far exceeded anything I could have imagined on my own. Every destination -- Da Nang, Hoi An, Ba Na Hill, Can Tho, and Ho Chi Minh City -- was thoughtfully woven together into a seamless journey that felt both effortless and unforgettable. What truly sets Hoa and her travel agency apart is her deep, firsthand expertise in Vietnam. Her relationships with local vendors, restaurants, hotels, drivers, and tour guides across every region of the country are extensive and clearly built on years of trust. Every hotel she selected for us was exceptional, every driver was punctual and professional, and every tour guide brought each destination to life in ways that a guidebook simply cannot. You can feel the difference that genuine local knowledge and strong affiliations make at every step of the trip. Hoa's attention to detail is second to none. From the moment we landed to the moment we departed, everything was handled. We never once had to worry about inter-city flight check-ins, transfers, or logistics -- it was all arranged in advance and executed flawlessly. That level of professionalism gave us the freedom to simply be present and enjoy every single moment. This was, without question, the finest travel experience of my life -- more than we could have hoped for. In fact, we are already planning to return to Vietnam to explore the northern cities, and there is no question that Hoa will be the one making it happen. If you want a Vietnam trip that is personal, polished, and perfectly planned from start to finish, trust Hoa. She will not just meet your expectations -- she will completely redefine them.

Need your VISA done quick? This place is a definite go-to. I forgot to get my visa done and was…read moreadvised to come here from friends and family, for $70 - my visa was done in a matter of three business days. This place saved me so much time and money, I would definitely recommend!

Exceptional Service From Start to Finish I cannot recommend…read morethis passport company highly enough. What could have been a stressful, time‑sensitive situation turned into an incredibly smooth and reassuring experience thanks to their outstanding team. From the very first interaction, it was clear that this company genuinely cares about its customers. They went above and beyond at every step, communicating clearly, moving quickly, and making sure no detail was overlooked. Their professionalism and efficiency were impressive--but what truly set them apart was the people. Special recognition goes to Jamie, Samantha, and Gustavo, who were nothing short of phenomenal. Jamie was incredibly responsive and proactive, always one step ahead and making sure everything stayed on track. Samantha brought warmth, clarity, and patience, answering every question thoroughly and ensuring I felt confident throughout the process. Gustavo tied it all together with exceptional follow‑through and attention to detail, making sure everything was executed flawlessly. It's rare to find a company where competence, urgency, and genuine kindness all come together so seamlessly. This team didn't just meet expectations--they exceeded them in every possible way. If you're looking for a passport service you can truly trust, especially when timing matters, look no further. This company is the gold standard, and Jamie, Samantha, and Gustavo are absolute rock stars! Highly, highly recommended.

Process went smoothly and they answered any questions as needed. They were able to expedite my…read morepassport without having to personally stress about the steps needed to ensure that. Would definitely recommend this business and the staff is very helpful and kind. Thank you so much!

Excellent customer service and I was able to get my visa completed in a timely manner for my trip…read moreto Vietnam. I had my passport stolen 2 weeks before my trip and once I spoke with Van, she assured me I can redo my visa within a week. Highly recommend!

Quick and responsive! A+ in all categories. They even take the time to answer questions over the…read morephone.

They were very helpful when i was sending my passport renewal. Logan was extremely patient and took…read moreabout 6 photos for me to decide on! And he was nice about me being super indecisive, like should i smile or not smile, hmmm.. in the end i was happy with the result!

I've recently had a really disappointing experience with this location. My packages were being…read moreforwarded here by USPS since I had a change of address, but unfortunately, they didn't include my PO Box number (i've received packages forwarded from this vendor previously without an issue.) Instead of checking or asking, the staff just returned them without even reaching out -- including some pre-orders that I now can't reorder. What's frustrating is that this has never been an issue before. The usual staff have always been great, attentive, and helpful. But lately, since the older lady started handling things, it's been a different experience -- less communication and more issues with returned packages. I'd just recommend keeping an eye on this if you're expecting packages here. A simple confirmation or courtesy call could save a lot of trouble for customers.

I booked a 15-day tour to Japan, Korea, and Taiwan for my parents who are in their mid 70 to travel…read moreat the end of March 2026. They just came back and were very pleased with the service throughout the trip. My mom has arthritis in her knees and was worried that she wouldn't be able to keep up, but the tour leaders were very patient, encouraging, and helpful. They even reserved a wheelchair for my mom at the airports to assist with her traveling. Great thanks to chị Hằng, chị Phượng, and anh Cường, for your dedicated work to ensure the group had a safe and fun tour!

Hong Minh Travel Inc. helped me get a Vietnam visa at the last minute when other agencies said it…read morewasn't possible. Their price was very reasonable, the process was smooth, and the staff was polite and professional. I especially appreciated their integrity and excellent customer service. Highly recommend! Kim DJ

Excellent service for a great price. Rohit is very professional and knowledgeable. I am using his…read moreservices from last few years with no issues. 100% recommended!!

From the owner: We are qualified professionals with experience of more than 7 years in the Tax Preparation and…read moreaccounting services. We provided services to various clients including tech, pharma, AI etc. Our Tax services are loved by the clients and it is growing by word of mouth.

Came here to get my Visa for Vietnam. The process was straightforward…read more $80 for a 5 year visa. Got it in exactly a week as the lady promised.

I deposited money here many times and had no trouble until today (6/11/24). The young girl (a bit…read morechubby) accepted the money with a very bad attitude. The store's service is always good, but this employee makes me extremely uncomfortable. Hopefully the store should train its customer service staff to be more professional.