Stay Away from Passion Pools - A Costly Nightmare I contracted Melvin from Passion Pools in April 2024 to build an in-ground swimming pool for $71,000. I was supposed to have a completed pool with only a $5,000 final payment remaining -- but here I am, over a year later, out $89,000 with an unfinished project and still unable to swim. Throughout the build, Melvin repeatedly asked for more money for materials and work that were clearly included in our contract. Why was I still buying materials at the end of the job? He constantly made excuses, even telling me he had to "take money from other jobs" to finish mine. That is not my responsibility -- it's completely unprofessional. He asked for advances to go to a funeral in Tennessee. Despite being fully paid for several aspects of the project, including an $8,000 retaining wall, the wall remains incomplete and is missing caps. This wall has set for 3 month unfinished and unpainted. The decking around the pool is unfinished. My pool lights do not work properly. The heat pump I was given is a used, low-BTU aftermarket unit that trips regularly. I was never told what chemicals to use or given any guidance on maintenance. The front and back yard were dug up and never restored -- I now have large areas of exposed soil that will likely cost me an additional $20-$30K to fix. Melvin worked at a painfully slow pace -- showing up only once a week for a few hours -- and frequently asked for advance payments, including once for a funeral. Meanwhile, I've paid $89,000, and my pool is still not finished. Passion Pools breached the contract by failing to deliver what was agreed upon. Very unprofessional, yelling and curing his workers out that my neighbors heard it. He even promised my neighbor he'd repair their grass, which is still a muddy mess. Unsurprisingly, he's now disappeared and moved on to the next victim. I feel as if I have been robbed. His excuse for previous bad reviews, which you can see on Yelp and other review sites, is that people want to bring a black man down. I am black and this is just business. He robbed me for his own gain. He never had intentions to finish this pool. To make matters worse, he appears to have scrubbed all prior negative Google reviews. He will likely respond to this claiming I didn't pay him or didn't pay on time -- I have all the receipts and text messages. His receipts were handwritten on black paper with no accounting system -- completely unprofessional and shady. With the pool and retaining wall unfinished, I am unburying myself out of a $100,00 nightmare. Thank you for ruining my whole experience. This was my first experience building a pool, and it's been a nightmare I wouldn't wish on anyone. Do not trust Passion Pools. I'll see him in court. read more

great every personable understood my goals made suggestions and. I'm known for my fabulous pool parties and poolside photoshoots

Professional experience and great Work done. I would definitely recommend this company for your pool work and if you're looking to have a pool built Passion Pools is your go too. read more

I absolutely love my pool! Very professional and knowledgeable. I recommend them all day, every day. GREAT WORK!!!!!!

I don't know where to start. I was left with; six(6) dump trucks of dirt in my yard. A dirty pool. Fence torn apart. Sidewalk messed up. My neighbor's yard, full of dirt. Street is full of red dirt. I have to go behind Melvin and do all of this myself. So sad and depressing!!! Noone should have to deal with this. read more

My Aunt used Passion Pools for their inground pool, last year. Overall, it took about 2 and a half months because there was a shortage of materials. But the end result was beautiful. Very happy and would 10 out of 10 recommend them to others read more

DO NOT USE THIS COMPANY FOR ANY SERVICES. This company does not even have a legit office. We paid 3,250 and signed a work order. This company was suppose to pour concrete for our pool. They could never provide a date to provide the concrete. The owner Melvin would always say "We don't have a date yet." One week turned into two and then four weeks. They put framing around our pool and never came to pour the concrete. They took our money and did not provide the service.This company is a scam. Any good reviews are definitely from family members. read more

This company is a complete fraud. 13 weeks into a "6" week pool build we had to call the police and get them off of our property. It was a complete nightmare. When I approached Melvin with similar complaints prior to hiring him he blamed the other customers. Do a thorough web search about this company. You will find the truth. Prior to firing them I had given him payments before they were due bc he repeatedly told me he had no money to progress in my pool build. I ended up firing him owing him $300 with $5000 of work left to do. I have receipts to prove it. I've paid that money again to have reputable pool builders come in to complete his unfinished work. Please private message me if you are even considering Passion Pools / Melvin Sanders. read more

I hired Melvin Sanders of Passion Pools and Spa to replace a liner in my pool. Long story short. I never heard such foul language in my life that went on between Melvin and his son. I almost called the law. The job turned into a month and the liner leaks and the light that he replaced in the pool does not work, has never worked and he says he can't fix it and refuses to refund me the money for the light/labor and told me that I could hire someone to find the leak. He is a joke! Nasty, rude and knows everything there is to know about everything. I would get calls/texts that he would be coming and he never showed up. I am referring this to an attorney to pursue my damages. read more

Passion Pools has been the most dependable pool service we've ever used. Several times we've been in a bind when our equipment went out, and regardless of the weather of day of week, Melvin came out to help us. You simply cannot beat their service and willingness to make customers happy. read more

I had a wonderful experience with Passion Pools. They were prompt and on time as scheduled. They were reasonably priced and my pool was remarkable! they landscaped as well turning my backyard from ground 0 to upscale. I highly recommend them to anyone looking to purchase a pool, fence work, landscaping, Ect. read more