Waited 1 hrs 30 minutes while they tried to find a driver. Waited an additional 20 minutes for a driver they finally found that was supposed to have come to my home address within "9 minutes." Missed two appts because they couldn't "locate a driver." Very unreliable business. My Advice: if you have car trouble, call someone else for a ride ... don't call Pasadena Taxi. read more

Drivers being on time and acting not so rude to their customers,piss poor employees. Waited for 2 hours for a ride.get your crap together

Probably the most honest and affordable taxi service in town. Not to mention, very prompt and professional. I have worked at multiple hotels in the Houston area and I have never had ANY issues ordering this service for our clients, ever! These guys know how to run a business and keep customers coming back. Thank you guys read more

You will never get a ride I've been late for 2 Dr appointments waiting on them First time I called a hour early and the driver never came I had to cancel my appointment. The next time I called a hour and a half early just to go less than 3 miles away and by the time they came and got to my appointment it was canceled because I was late. Makes no sense for them to still be in business read more

A customer called the Pasadena Taxi Co. to get a ride home. They left him sitting for over an hour and a half no calls and when attempting to reach dispatch to see how much longer it would be we were on hold for over 15 minutes each time never got a response and had to find another taxi service. Don't waste your time or effort with this company. read more

One star is still too high of a rating. Use this taxi service if you plan on NOT getting picked up. How dare you make a reservation for a family of four to bring to the airport for a 7 am flight and not contact us!! Reservation was made 72 hours prior and re-confirmed the day before. We requested to get picked up at 4 am, but no taxi was ever scheduled to pick us up. I phoned the company once the driver didn't pick us up, and the representative casually let me know there was no driver available. So why did I make reservations if you do not have a driver scheduled? To our surprise, it was cheaper to leave our vehicle at the airport for two weeks than it would have been to use their service. I still wanted to leave the review so no other customer would have to endure the stress of not being picked up. read more

After booking 6 days in advance for a 3am pickup today, they didn't show up & kept telling us they were trying to find a driver!!! Never will I use them again. I had to get a neighbor out of bed to get to the airport for a 5:20 flight!! read more

Please don't call this company is really really bad I am los my bus and I have to pay cancelation and pay more for other tickets is socks please people never ask for taxi for this pasadena taxi read more

I'm a care provider I miss a 12-hour shift because Pasadena taxi did not want to show up at my way 7:00... I need to get their crap on deal and I spent enough money on Pasadena taxi for five gas tanks but you know what it seems like they don't care there's one good person there and I am proud to say that he will always be the one that I will always recommend read more

Save yourself a headache and walk to where you need to go, if you can. Figure something else out! Use that cab fare and bribe a friend! It's hard to get them on the phone, I had to call several times and there's no option to leave a voice-mail to have your call returned. When I did get a hold of somebody I placed my reservation for a cab service for the following day. When the time for pick up arrived, I called again to have the cab dispatched. 1 hour later, I called again to get a status report. I was told nobody had been dispatched yet because they're all busy. Ok, what was the point of me reserving a cab? When I called initially, it would have been a basic consideration to notify me that it wouldn't be dispatched anytime soon. . . Another hour passed, I called again to find out if they've left yet. I am given the same message, no, we're busy, but this time with intense disdain and irritation in the dispatchers voice. It's been TWO HOURS, and I've asked for as many status updates. NO. It has been TWENTY SIX HOURS since there was an agreement made to have a cab here, but they are outraged I'm inquiring on a timeline? Another 45 minutes pass and we find another method of transportation. We call back to cancel our scheduled cab and without asking who we are, the dispatcher angrily barks "OKAY I'll cancel it!!" and hangs up immediately. How can you run a business like that?! How can you seem so inconvenienced by customers trying to use your service? How can you not empathize with the fact that waiting over two and a half hours for a 15 minute cab ride that you reserved the DAY BEFORE might seem abnormal. My brother works at a hotel and has had similar bad experiences with this company, and now tries to avoid them at all costs. You can see similar experiences on here from the other reviews, and in the one that isn't recommended. (if people add a yelp account JUST to review one terrible experience they had, it must have been seriously awful.) I know this place is only around because they are the only cab that "services the area", and will probably continue to be an abomination, but I hope you heed the warnings and avoid this nightmare at all costs. read more

WORST TAXI SERVICE EVER!!!!! I work at a hotel, and I called for a cab for a guest, and the taxi service said that they would be here in 45 minutes. Well, one hour passed and nobody showed up. The guest was getting frustrated, that nobody showed, so I called the taxi company back, and they said they hadn't sent anyone to pick him up yet. So I asked, how much longer? He said "No time frame." If this is how you run a business, this place has a lot to learn. I told my boss, and he said not to ever call this place again, since it upsets our guests. He also passed passed the message along to all the neighboring hotels. So I called a local transporation company and they got here in 20 minutes. read more

I honestly can't believe this place is in business it blows my mind that anybody would even call this place Anymore , I've been waiting for 3 hours and last time I waited for 3 and a 1/2 hours I've canceled both times I've never one time got somebody here in less than an hour and there only 10 minutes from me I mean I don't know where they're coming from but it can't be that far I'm in Pasadena But whoever put the good Reviews on here must work there or Or be related to someone that does It really takes a lot for me to leave a review But there's no way I could have just let you guys do this cause this is so horrible me and my girlfriend have waited on you guys too much too long and lost money because of you people ,I mean no wonder Uber is taking over you Guys I would be absolutely embarrassed to pull up 3 or 4 hours late to pick somebody up Definitely not a place to call in a case of emergency Trust me I didn't want to add That star read more

They don't tell you this up front: if a driver doesn't want to accept your fare and come get you, you're not getting a ride. I just wasted an hour waiting on a cab from these guys. read more

Horrible atrocious service. Never use for wheelchair taxi. We booked a wheelchair taxi a week in advance for a doctor appointment for my husband. Taxi was 45 minutes late. Supposedly the driver went to pick up her husband from work!!!??? THEN THEY NEVER SHOWED UP FOR OUR RETURN TRIP!!!! I had to call another service. My poor husband set in a wheelchair all day waiting on a taxi that never showed up!!! read more

a person would have to be a fool to even consider using this 'service'. just plan on walking instead. note their last good rating was 7 years ago. read more

Horrible service! Do not pick this taxi service. We called the night prior to schedule a pickup to the bring my husband and I to the airport. The call center said it would be no problem. Come the next day. Our scheduled time rolls around, no taxi. 10 minutes goes by: no taxi, no phone call letting us know they would be late. My husband then calls at which time we get put on hold for over 5 minutes. The operator then tells us that she will try to contact the driver and that he is 'right around the corner', another 5 minutes go by and she gets back on the line saying that she thinks that the driver was sleeping! read more

Absolutely the worst transportation company to deal with! I am a services coordinator for low income senior citizens at an apartment complex. These residents received RIDE vouchers from the state but they are only valid with this taxi company. My residents schedule their rides several days, if not a week+ in advance, for their doctors appointments. Unless you have a dedicated driver who you schedule with personally, you're screwed! I have seen several missed doctors appointments because the cab didn't show or "doesn't have a driver in the area" even with advanced scheduling. When I call the get an ETA the people answering the phone always say "if no one is there in 10-15 minutes call back". It is extremely frustrating and discouraging. Extremely unprofessional phone staff. If my residents had another option they would take it in a heartbeat! read more

I tried to get a taxi a few weeks ago from Pasadena Taxi and I was never even able to get someone on the phone to talk to them. I tried calling them for about 30 minutes or so, and about 10 times before I gave up. Twice when I called the phone just rang and rang and rang. The rest of the time a man would answer "Taxi, please hold." And never even gave me a chance to say anything before putting me on hold. I waited on hold each time for about 5 minutes, ten minutes once, and no one ever took me off hold to take my call!!!! I don't know what this place has going on, but it is definitely not a business. read more

Super crappy cab company. We hailed a cab for 6:15 p.m. to go to Midtown (being responsible and all) and we noticed the taxi wasn't here. We called after ten minutes and the operator just said "it's on its way". 45 minutes later and still no cab, so we had to find alternate transportation. Was calling to try and cancel the cab, but no one answered our call. Not at all satisfied, especially since we didn't experience any service at all. read more

Wish I'd read reviews before this fiasco. I asked to make sure they would have service at 3:30 a.m. to the airport. They assured me it would be no problem. No one showed. I called #'s times. Driver finally showed 30 minutes late. Mind you, I had a flight to catch. Nothing like freaking our about a flight. I will say, the driver was very nice but Pasadena Taxi Company is COMPLETELY UNRELIABLE!!!! read more

These guys showed up last night 10 minutes after I called, this morning, 10 minutes after I called again, So I am unsure about the reports before me, but I will use them again! read more

Called the company today as some ship's crew had requested me- they wanted to go downtown. (this compnay is one of the may be two companies allowed into seaport). Called at 3:35 PM and was told that cab wud come in 25 minutes or less. after one hour at 4:36 a gentleman attended and said that our call was # 3 in line and may take another hour. When I asked him why we were not told that originally the gentleman got upset and rude and disconnected the call. The sailors were ultimately picked up at 6;00 PM. I was thoroughly embarrassed in front of foreigners (ukranians) visiting U.S.A. This company has a sort of monoply on ship crews as not all taxi companies are allowed inside seaports. My advice to all -avoid them like plague. Along with being non professional they are rude. read more

I called for a pick up and said it will take 15 minutes. Yeah right. It was taking them an hour and said they could not find a driver. I contacted Uber and it took them 6 minutes!! Pasadena Taxi no longer has good service. I recommend Uber! read more

Thirty minutes late for ride to airport. Cannot depend on them to arrive at the appointed time.

If i could no star i would.....i call 3 different times to order a taxi,im sitting outside for 1 hr....i call 3 different times so apparently the dispach got my info wrong 3 different times.....save your money your better off walking,i had to walk 1 mile before i even get a phone call saying "hey did you order a taxi mike?" and im like yea like an hour ago,im down the street about a mile away,im not using this garbage ass taxi ever again....ill happily push my food in a cart in the hot ass sun than to be lied and sit 1 hour waiting for a taxi that never showed up.....what a fucking joke read more

Worst taxi cab service I've ever had to deal with in my life. Currently 19 weeks pregnant and I've been waiting for over an hour and a half to get a cab and still waiting. read more

Its been over 2 hrs. and im still waiting for a cab, it's called Pasadena taxi, but they keep telling me there's no cabs in the area. VERY POOR SERVICE read more

THIS DOESNT EVEN DESERVE ONE STAR this cab service is completely unreliable my cowoker ordered a cab the following day to be picked up at 6:30am .. it is now 8:32 and noone has arrived he called numerous times and they said noone has dispatched out yet. why not if they ordered the call ahead of time a whole 24hours in advance this is ridicoulous read more

I waited till I was in a better frame of mind before writing this: For the second time, I tried to pre arrange a van sized cab for a girls trip with my daughter and sisters. I was told that I would need to make the date for no more than two days ahead. I WENT DOWN TO the taxi office and spoke directly to Jose, one of the dispatchers, who took all my info and he and I repeated back and forth to each other a couple of times for verification. ...... also, called again the day before the pick up (I had called the day before to verify the date and time and then the dispatcher called me back about 5 minutes after this to verify that SHE HAD NOT changed the time by accident.) On the day that the taxi was supposed to come at 6:50 am, not to my surprise, no show. I called the taxi office at 7am and was told she saw it for 7:55 Then she said, I don't have anyone available but let me get your number and get someone out to pick you up. I got a call from a guy who was dropping off out on South Shaver, when I asked about the van size of the car he quickly informed me that the car, even though it was a crown Vic, was not big enough for the FIVE ADULTS AND LUGGAGE going to the airport. This was in the original discussion with JOSE at the original request. I called the dispatcher back and informed her that our plane would not wait for us and that I had followed the explicit directions of the Pasadena Taxi company(?) and I needed the van cab right away. She said she would call me back. NEVER DID! a van cab pulled up in front of my house about 40 minutes later which put us outside the airport just in time to run through the luggage, security and etc. This is the second time in as many requests that this has happened, except for the first time when I would up driving the girls and myself to the airport and parking my car there at the last minute. I have emailed the Pasadena city council, state and federal representatives, as well as the Texas attorney general and the BBB. I was assured this would never happen again after the first time (by the owner himself), I will once again deploy a barrage of emails to the same representatives and let them know that since PASADENA CITY COUNCIL has given us only this one MONOPOLY to deal with that it is probably illegal to keep this practice in place. PASADENA NEEDS AN ALTERNATIVE TO THIS USELESS COMPANY! read more

I called at 2pm to reserve a taxi, for 6 people, to pick us up at 6:30pm to be at a concert at 7pm. Our taxi hadn't shown up by 6:45 so I called and was told "they are really busy tonight". I informed them that I had reserved a spot and he didn't care to listen. Told me to wait 15 more minutes and call back. I waited. I called back and they told me that they tried to call me to see if we are still waiting. They never called. When I expressed my annoyance and called her out for lying, she hung up on me. By that time I had already called another Taxi service. It is called Designated Daves and I highly recommend them! They came on short notice and picked us up within 35 minutes of my first call. Because of the poor customer service of Pasadena Taxi, we arrived at the concert an hour and half late. I will never use them again! read more

I wouldn't even give them one star but I had to to start this review. I had to call into work because these idiots don't know how to do preordered cabs!! I called at 9p the day before I had to be at work so that I could reserve a taxi for 4a the next morning. Well I woke up at 3a took a shower got ready and was done by 3:45a. So I waited 4a rolls around, nothing, no taxi. So 4:15, nothing so I call the machine says sorry but we are still trying to find you a taxi, it will be a few minutes. 4:30, nothing so I call and talk to some guy and he tells me another 5 to 10 minuets longer and we should have someone right there. So I give them another 15 minuets, so now it 4:45 and still no damn can. So I call back and he then goes on to tell me they've had a busy morning. Well I could except that if I had called this morning and not 9 p the night before!!! My time slot should have had a driver ready and assigned so I wasn't late. So he goes on to tell me they pride themselves on be on time but if that were true I wouldn't had to call into work because I had NO TAXI I was suppose to be at work at 5a so I told them to be at my place an hour earlier so that I wouldn't be late but I ended up having to call in because the damn taxi never showed up read more

Please do not use this cab company because you will never get to where you need to be. I scheduled a pickup for 7:25am for my elderly parents the night prior because they had doctor's appts in Pearland. No one showed up so I called. I was told no one picked up their request. I questioned their practice because I had called the night prior to ensure my elderly parents would be at their appt on time. I was informed that it didn't matter if you called and scheduled the pickup time because all requests are voluntarily picked up by the drivers whenever they want to pick up the request. Bad business practice!! It was now 15 minutes later and I asked if someone was on the way and they said "no". I never cancelled the cab and it didn't matter because they never showed up and my elderly parents had to call their doctor's office and reschedule! Please do yourself a favor and use someone else!! This company should not be in business!! What a shame!! read more

This is literally THE WORST taxi service. I called to reserve a taxi 5 hours before the time. I've been waiting for more than an hour and I keep calling and calling and they just say they are sending urgent messages yet nothing! Also sometimes before they charge me for their mistakes. This taxi service needs to completely be wiped out and start a whole new different company because this one is complete and utter shit. read more

This is the worst taxi service in Pasadena TX. We need a new taxi service in Pasadena TX. I almost got fired from my job because of the Pasadena Taxi service. I reserved a taxi to pick me up at 5 pm and they assured me they would be there. They lied! read more

was stranded. so i called a few cab,most said there were not servicing Pasadena. my first call went out 7:44 am,20 mins wait . no cab no call so i called at 8am another 20 mins wait the lady said. so i waited . called again at 8:32,9:05 and 9:21 NO show from a cab driver...... Its 10:45 and still no call or a cab driver in sight.....WORSE CAB company in texas..Better start walking than to call these guys .. read more