I called them I talked to one representative but she transferred me to a different one and then I…read moregot transferred again and we were talking she told me let me see I need to verify some information it sounded like she was typing and all of the sudden she hang up on me I was on the phone 40 minutes they helped me halve way I'll call back tomorrow.

The never answer the phone been calling for a week and n one has answered to da y I spent four…read morehours on hold..., then they make u sit outside no appointment available who knows how to get ahold of them

There was an agent at the kiosk for signing in. She asked about our business, asked for ID and…read moregave us a number. I asked how long the wait might be. She thought about 30-40 minutes. There is a number board at the front to show who is being helped. It didn't seem too bad. About 30 minutes later our number was called. The staff was helpful in getting my BIL what he needed. We were done in 5 minutes. Parking lot and street parking.

You need to establish a Social security office to track and solve Social Security issues and there…read morea many it took my assistance and my assistant branch manager with help from the cashier and SS national assistant and regional assistance to solve my issue and for many days no help from a Social security specialist.

Literally want to say this to them: FUCK YOU…read more The Pasadena citation office feels more focused on extracting money than serving the public. I stepped away for literally three minutes while I had overlapping paid parking sessions and still received a citation. I submitted clear evidence, and the appeal was denied anyway. The process felt rigid, dismissive, and disconnected from common sense. I no longer park in Pasadena because of this experience.

The parking enforcement will give you a ticket the second (!!!) your meter expires. They circle…read morearound that block like their life depends on it and look for their victims.

Came in to a Monday/thursday meeting to gain some knowledge and information for possible programs…read moreand help. The man who hosted the class explained things well, Jennifer and the other gentleman at the reception area were polite and did their best to help get me what I was needed from edd

I went to pick up so papers for my dad and everything was quick. No lines or nothing. Easy access.read more

Rose Bowl Flea Market. Can the Pasadena Fire Dept. tell the difference between wind and heat?…read moreInspector makes the rounds 5:30am. No wind warning/advisory. Nothing over 9mph forecast the days leading up to the market. But there is a heat advisory. Tells vendors they need 40lb per leg on their canopies. Some just ignored him cause of the heat. Others suffered all day without a cover. None of the unsecured canopies blew over that day.

My husband was knocked over in a park in Sierra Madre. Someone called 911. We told them it wasn't…read morenecessary. He refused to go to the ER because he was not hurt. We received an expensive bill even though we had not requested help and refused to be taken to a hospital!

I finally retired from Los Angeles County. LACERA was extremely helpful and thorough setting me up…read more (See previous review). I needed to complete some additional paperwork to comply with IRS roles. Maria setup a telephone meeting after fedexing me the documents. Everything had to be completed properly to go smoothly. She was patient and thorough as well. I am impressed with LACERA's staff and management. Their responsible care of the funds is evident in the financial reports. Not all pension funds are the same.

Before I posted this review I noticed a lot of negative reviews, so before I begin, I was a bit…read moresurprised by this. I have dealt with LACERA fir an extremely long time and have always had excellent customer service . Sometimes the wait times are long, but everyone has been very, in fact, extremely competent and knowledgeable. My review is based on my experience on Monday, 10/17/22. My appointment was at 7:20 am, and was regarding my official retirement which is a big deal for me. Traffic was horrible and I was clearly going to be late, so I called to let them know, and also I had never been to their office. The lady instantly sent an email to my specialist Percy, and he was totally fine. The lady also decided to stay on the phone with me for 15 minutes while I was driving, keeping Percy informed and guided me to the building, into parking, then into the office! How cool. My retirement consisted of filling out forms, writing declarations and beneficiaries, and transfers/rollovers of monies, and new health and dental plans. Percy was so patient with all my questions and had all the answers, and was quick to help complete the process. All I can say is outstanding customer service. I have always thought highly of how this organization is run. Well that's my take, and 5 stars from me.

I would give a negative star if it was available. Don't take your Christmas donations to this…read moreplace. Staff ( including deputies) cherry pick the donations and keep them instead of leaving them for the intended parties.

Pathetic... I was…read morecalling to report a burglary from a motor vehicle the took place in Eaton Canyon. First off, nobody even answers the phone at the station... Finally a female sheriff answered and basically talked over me and refused to even listen. The website doesn't allow police reports to be submitted for the particular crime I needed to report and LITERALLY says "Call the Altadena Sheriff Station." The tone this sheriff had was disrespectful and dismissive. It's shocking that someone who needs help from the police can get talked over and basically turned away. No wonder people are less and less likely to report petty crimes nowadays... Altadena Sheriff station couldn't give less of a shit.

New location, clean and pretty straight forward if you make an appointment…read more You get a code and once you walk in at your appointment time, you just grab a seat and wait to be called by the TV prompt. There is someone in the front that can help you with your needs and questions. My visit there took a total of 15 minutes and I was done. Entrance is in the back not on main street.

I came here to help my family apply for medicare. Very…read morequiet and clean office. The wait time is mostly no more than 20 minutes for me. Usually the security at the lobby will ask and guide you. Appointments are available depending on what you are there for. I came at my appointment time, and got called right away. The gentleman who helped us with the medicare was very patience because we had so many questions and he explained it to us throughly. We got everything completed within 30 minutes. Quick and Easy.

They expect you to figure things out on your own I think, they have a long list of policy rules on…read moretheir website plus the government makes the law and they expect either a friend of family or your lawyer to explain if you don't understand. I think dcfs is like the police station, everyone knows police officers arrest people who break the law. It just is though when you don't understand or even know what the law is, kinda unfair. Plus you keep wishing that they somehow would care. How do you prove that no risk no longer exists if you can not afford a lawyer? I just have to keep guessing until I get it right. Maybe dcfs really is trying to help us.

They don't care if they separate families! You get a different social worker once a month and…read morenobody returns calls. It's best to go in person and ask for emails and supervisors email address, so you have a record to track your file. Paperwork gets lost and they even lose the livescan of family members! Our system is broken and they even allow child molesters to reunite with their victims! It's sicking how they allow it!