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Pasadena Permit Center

2.7 (7 reviews)
Open • 10:00 am - 3:00 pm

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LACERA - The office.

LACERA

(21 reviews)

I finally retired from Los Angeles County. LACERA was extremely helpful and thorough setting me up…read more (See previous review). I needed to complete some additional paperwork to comply with IRS roles. Maria setup a telephone meeting after fedexing me the documents. Everything had to be completed properly to go smoothly. She was patient and thorough as well. I am impressed with LACERA's staff and management. Their responsible care of the funds is evident in the financial reports. Not all pension funds are the same.

Before I posted this review I noticed a lot of negative reviews, so before I begin, I was a bit…read moresurprised by this. I have dealt with LACERA fir an extremely long time and have always had excellent customer service . Sometimes the wait times are long, but everyone has been very, in fact, extremely competent and knowledgeable. My review is based on my experience on Monday, 10/17/22. My appointment was at 7:20 am, and was regarding my official retirement which is a big deal for me. Traffic was horrible and I was clearly going to be late, so I called to let them know, and also I had never been to their office. The lady instantly sent an email to my specialist Percy, and he was totally fine. The lady also decided to stay on the phone with me for 15 minutes while I was driving, keeping Percy informed and guided me to the building, into parking, then into the office! How cool. My retirement consisted of filling out forms, writing declarations and beneficiaries, and transfers/rollovers of monies, and new health and dental plans. Percy was so patient with all my questions and had all the answers, and was quick to help complete the process. All I can say is outstanding customer service. I have always thought highly of how this organization is run. Well that's my take, and 5 stars from me.

Pasadena Permit Center - publicservicesgovt - Updated May 2026

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