From the local Pasadena nurses We cant say what you've done…read moredue to privacy restrictions. But we are eternally grateful to these fire dept for taking time to be kind and explain, and teach families who might otherwise over use necessary resources.

Castañeda family gives you Blessings. Thank you for saving our hills and valleys. And homes. God…read morebless you always.

(This review is strictly for the billing department)…read more It took them almost a year and a half to send me my bill. I then called my insurance company, where I learned that they were in the middle of processing the claim. When I called the fire dept's billing office to explain this, an extremely rude representative started yelling at me about how they had already billed the insurance company and started demanding immediate payment. I had to repeat myself multiple times before she finally understood me. Two weeks later, they sent me a final notice bill. Really? You get to spend a year and a half f******* around and then don't even give me 30 days to pay? I understand that emergencies happen, but just be prepared for a headache when the bill arrives.

I was nauseous (like motion sickness) and overwhelmed by the heat while watching my niece play…read moresoccer at The Sports Complex yesterday. No matter what I did, I got progressively worse. I thought I was just going to throw up and feel better. I actually passed out!!! I was so dizzy I couldn't pick my head up: so distressing! People were so nice to bring water, ice packs, and an umbrella... I had hit my head on the concrete so it was bleeding... An official at the Complex called 911 as part of their protocol and... Station 24 to the rescue! This awesome team: Matt, Chris, Steve, and Carlo, took excellent care to question me, take my vitals, advise and assist me. They were very professional, so kind, and impressively compassionate and considerate. Thank you ALL so very much! I really appreciate your team and your dedication to serve and to care for others: helping the helpless when they need someone the most. God bless and protect each and every one of you! Warmest Regards, Kristine

These gentleman have responded to our house twice for medical emergencies. They always arrive first…read moreand unload all their specialty gear into our home to take care of what is needed. They are professional in their care and kind to the children who are scared during the medical situations. Thank you.

Thank you Mr Gapp for letting my son sit in your truck at Orchards. You made a 2 year old really…read morehappy! Thanks to the crew for being great to the community.

So helpful when the heavy rain flooded very helpful. They didn't have what I was looking for but…read morethey knew who did

Called them to ask a bunch of dumb questions about the smoke alarm in my house. They were very kind…read moreand informative and helped me fix it over the phone.

I went here a few weekends ago for a pancake breakfast at the Sierra Madre Fire Department. It was…read moreso lovely. All the firemen were so nice. You could view the trucks and the children could take photos inside the cab of the truck. It really was cool! They even had balloon animals for the children. My family and I went together, we were greeted by several people while handing out tickets to them. Then you proceed to the food line! We received some monster sized pancakes and sausage. All VERY delicious. Everyone sat inside the pristine garage where the trucks/engine are kept. Several of the Captains were present at the pancake breakfast. Which was really cool! So everyone could meet the Captains, the Engineers, the Firemen, and the Medics that work with them as well. If you ever get the chance to stop by at an event they are having, I highly suggest doing that! They are all very nice and welcoming.

When hiking to the st water at Mt Wilson we passed an unfortunate accident. A man was bitten pretty…read morebadly by a dog. We saw the fireman from unit 41 climb the steep trail later we saw search and rescue both teams like it was nothing. I should say now that I am terrified of heights and this was my first time on this trail with my boyfriend and our two dogs. (Not involved in the dog bite incident). On our way down I was paralyzed by fear. This is no joke at this elevation. I was panicking and crying but trying my best to forge on because I knew if I didn't keep going I would be stuck there for hours. We see a helicopter leave and a minute later we see them decending behind us. We try to let them pass and they ask me if im okay. I tell them I'm scared but I'm ok physically. They offer to walk down next to me and I grab the chance without hesitation. They took their time walking next to me and making me feel at ease. I was in full panic and anxiety attack mode but with the help of my amazing bf who never left my side and these dedicated and compassionate men who took time out of their day we made it down the trail safe. I have the utmost respect and gratitude beyond measure for their help in immediately creating a shield of the edge and blocking my view of the steep drop down. Advising me on how to properly manage the terrain and calming me down with small jokes along the way. Their patience is outmatched and the call was above and beyond their duty. I cant say I will ever hike that trail again but I have a newfound appreciation for the men and women of service who are dedicated diligent kind compassionate and empathetic. My hats are off to you guys!! If my memory serves me right especially to Diaz Turner and Arroyo sorry if I got it wrong but you guys are epic!!! Thank you for assisting this "timid" hiker the nicest way of saying terrified and panicked beyond belief. Lol

I'm a nurse and we called 911 for a patient with low O2 sat .. and this is probably the second time…read morewe've gotten attitude or told "for future reference" that we shouldn't have called them ..instead of helping the resident it was more of how it was an inconvenience to them to come .. and inconvenience to call 911?? To transfer a patient to Er ? Some are nice and helpful but some give "advice"? "For future reference" why we shouldn't have called them.. one guy was giving a lecture to one of my nurses why we shouldn't have called because patient was DNR and that the hospital is gonna do what you guys can do here .. and we're making it worse because patient can get more things at hospital .. , patient ended up getting admitted and hospital was glad we sent her as soon as possible .. DNR does not mean stop giving care to the patient .. especially patient was alert with a pulse .. it's sad to see some of these guys treat there job like this .. tax payers this is what you get !! Very sad

Really nice guys who came down 'Non-Emergency' and helped me with my car gas leak on Father's Day…read more Keep up the great work guys!

Officer Portilla is awesome and deserves a promotion. Earlier this evening I was returning to my…read moreBrand new car ( I was parked by the Sheriff station gates on El Molino, and was walking backing from shooting several photos at Christmas Tree lane) when I stepped in a huge pile of Dog Doodoo... which got all into the soles of my shoe... I was frantic and worried about Ruining my new car smell, and explaining to My Girlfriend what that odor was coming from the car! so I walked to the gate to look for an officer, and she was there, So I called through the gate and explained my situation! She was kind enough to return with a paperclip, a few paper towels, and a couple of cleaning wipes. This remedied the situation. I understand.... This might not be a huge emergency, perhaps the smallest act of public safety and protection she accomplished today, but if you could put yourself in my shoes ( No pun Intended) , Perhaps you could understand how huge it was to me. In a time when Law Enforcement is frowned upon by so many, I am happy to feel like I was treated with dignity Thank you Officer Portilla !

I would give a negative star if it was available. Don't take your Christmas donations to this…read moreplace. Staff ( including deputies) cherry pick the donations and keep them instead of leaving them for the intended parties.