This store suuuuucks. I am basing this on two septate, "F-" experiences. I went in there on Dec. 4 looking for some décor for a "Winter Wonderland" class party for 4th graders. Pretty basic stuff. Most of the holiday inventory was still in cardboard boxes down a big aisle near the cash register/balloon counter. They had one of those big metal ladders on wheels blocking access to the aisle, I guess so customers don't get into it and mess things up, even though it was early Dec. and this stuff should have been out already. It just looked sloppy and bad. I mean, what retail environment does not have Christmas inventory out a week after Black Friday?!!! Meanwhile, 4 --FOUR-- employees were standing behind the counter literally doing nothing but shooting the shit. So I ask a female employee at the register if I could get in there to see the price on some die cut snowflakes that were hanging up. She was so rude, just totally put out to walk over and move the ladder for me, but did not ask if she could help me in any way. Then, of course, prices weren't even up on the items that were hanging. So, forget it. Moving on. I did buy a couple packages of popcorn/treat boxes that I was sure I could use, then I noticed their policy to not offer returns on anything for any reason. Another strike. Just not customer-centered AT ALL.
Stupid me, I went there again on December 29 around 11 AM looking for New Years supplies. Door was locked, lights were out. The snow was over by the 29th. Gone. Done. Everyone was back on the roads. I can't imagine why they were closed with no explanation even though the displayed hours indicated they should be open. And, I am just sick of Covid being an excuse for being absent, unprofessional, discourteous, and rude, if that is the excuse.
Furthermore, the owner really needs to take down all those outdated printed signs that are plastered all over the front doors that say closed for this date, closed for that date, even though those dates have come and gone. It's a real turn off and unwelcoming to potential customers. Actually, I wish this owner would just give up the fight and let Party City take over and do party supplies right.
Well, I guess it's off to the Clackamas Party City -- 25 miles from my house-- for the next event, Valentine's Day. Party Fair probably still has Christmas stuff up at full price. Peace out Party Fair. I won't be back. read more