This company was recommended to me from a relative of mine, so I trusted and used them for my wedding. I was a bit hesitant because not only did my wedding planner advise against them, my caterer, decorator AND the venue I used all said not to use them, I should have listened to them, but their prices were really competitive! Anyway, they have a reputation of not showing up on time thus waterfalls into making your entire production fall behind. My planner and caterer had to be on top of this company like white on rice to make sure they got there on time, there was a few hiccups that could have been avoided if I used another company. We also hired them to put a tent over our pool & when they arrived to set up, they said we needed to put down a covering for the pool which was an additional expense they did not disclose to us. You would think, they would inform the customer if they want a tent over a pool, they also need to cover the pool for that to happen. Needless to say, we were not happy with their lack of professionalism. Fast forward a month later I noticed 2 charges on my credit card that are not mine. I discussed with mom and found out that her payment did not go through, so she wrote them a check that they personally picked up, yet somehow they decided to charge MY card (they kept my credit card info without my knowledge) for her services. I am in a battle with MC and that company to get back $3515.75! I am so pissed at both companies and I feel like my financials are being violated by a shit company. I called Party Depot and the lady Guila , keeps telling me the manager isn't there but he's the one I need to speak with about the charges and she's very rude about it too. She is blaming the sales woman, Suzanne, who I already spoke with and she said it was an accounting error. It's like a damn circus with this company. They have good pricing, BUT STAY THE EFF AWAY, you'll end up paying more with your time and money that they just steal from you. 8/16/17: UPDATE: they STILL have not issued my refund. The office girl who always answers the phone, Guila conveniently she always tells me that Gaston is not in the office when I call. She was supposed to email me confirmation that my refund was processed on Monday, I called today, Wednesday, she said she wasn't able to email on Monday, but she did it on Tuesday. An email doesn't take 48 hrs to send, I confirmed with her the email address and she had the correct one, still no email...or refund. UPDATE: Later in the day of 8/16/17: I received the email (after I wrote a FB review for them, which I took down right after since they can remove them on FB), I got a call from Guila trying to explain she did not know there is 2 charges, she will look into it now. I have been speaking with her for a month now telling her the same thing, needless to say, we get into an argument and I got a faster response from them because I put a FB review online, than I did my refund, which still hasn't been resolved. I told the sales rep, FB isn't the only place people leave reviews, clearly they do not look at their Yelp pages for Party Depot or Party Max (same company). DO NOT USE THIS COMPANY! YOU WILL REGRET IT!! read more

My experience was not so good. I called and tried getting a quote for an event (80 people: chairs, tent, dance floor, bars, linen), but unfortunately got a not so helpful person on the phone. He was what I would call "rude and not helpful". I asked to speak to a manager and he said he was the manager. I asked to speak to someone else and he pretty much said he was that. I was hopeful because the website looks good and the prices seem reasonable but I am all about service. If this is the type of service I get at the beginning, to me is an indication of what is to come. read more

Rick is the best!!! I have had great service here. They have great prices and they deliver and pick up when they say they will. Stages, tents, etc... alll are great. I have been using them for almost 3 years and Im very happy. I highly recommend this place. read more

This company is so poorly ran and operated. I worked for this company and on my first check which I still haven't received. The owner is trying to deduct $250 from my check for a pick-up his brother told me I didn't have to do. When I told them that I would have to take civil action, I was told they didn't care. Do whatever I had to do. Pleases any and everyone do not work or do business with this company. read more

I wish there was a negative star rating for this company, because one star is too generous. This company not only screwed up once, but two times during the Jewish High holiday weekends, as they did not deliver party rentals for hundreds of people and then even disputed giving our money back. Absolutely do not even consider using them for anything! read more

I wish I could review less than one star. I had a contract with the company which I used for multiple events and I ordered the event at least a week in advance. The day of the event came and They said it would be there by noon. We called them multiple times throughout the day to insure they were coming and they said they would come by 7. 7:15 came along and nobody showed. Finally we took matters into or own hands and went crazy figuring out a way to make it work. We will never use this company again and do not suggest using them. They are unprofessional, unreliable, and incompetent as a company. They lost a lot of business with us and will never gain our trust back. Do NOT use them!!! read more

This place is awful. I wouldn't even give it one star. I was supposed to receive chairs and tables between 9 and 3 for the Passover holiday. It is 5pm and I still haven't received my order. No one is available to help. I am now stuck with 20 people coming for dinner with no place to put them. DO NOT USE THIS COMPANY!!!! I can not stress that enough. You will be sorry if you do. I am. read more

I wish I could have read a review of this company prior to making busines with them. I Contracted this company to take care of my pool covering in my wedding. One week prior the wedding they stated they are going to subcontract another company, because they have to much work, and they cannot handle it, but they will be responsible for everything. The pool came out horrible. My Wedding was on Dec 27 2014 and today April 14 2015 I am receiving a Lien on my property because these company Party Depot which I contracted and PAID in full is refusing to pay the other company they subcontracted. Also they were going to decorate in full the terrible tent provided by them and DO NOT HAPPEN as well. Terrible company! PLEASE DO NOT CONTRACT THIS COMPANY. read more

This company deserves ZERO stars. An absolute nightmare to work with. They were unresponsive, unprofessional, and their products were less than mediocre. The client ordered thousands of dollars worth of products for a black-tie wedding. Leading up to the event, they seemed very trustworthy. The week of the event, everything went downhill. Calls weren't answered, set up time had to change per their request, they weren't certain that their tent was in good condition, etc. They requested to set up the tent a day before the event (wedding), and said they would arrive at the venue between 2 and 3pm. They didn't arrive until 8pm. Thankfully the venue representative was kind enough to remain on site until they finished setting up at midnight (this venue normally closes at 5pm). The next morning, they were scheduled to arrive at 7am and showed up at 11am. Calls, text messages, and voicemails were sent to their management team with no responses. In the midst of a crisis after their a/c units failed to work, multiple calls went unanswered. Never heard back from any of the company's management to address the issue. Thankfully we had a very helpful gentleman onsite (not related to this awful company) who was able to call an electrician, went to Home Depot to purchase a broken piece, and was able to fix the a/c units. Again, the company failed to perform. Additionally, their products were subpar. The tent had holes on the side panels, was wrinkled, and leaked (as it was a rainy day in Miami), the dance floor was unacceptable (after installing and uninstalling it twice, we decided to remove it because the condition was not safe for guests to dance on), an entire string of bistro lights was not functioning, the poles inside the tent were never draped, the chandelier was not centered, their a/c units were broken, and I can go on. Furthermore, the delivery team disappeared without setting up the 200 chairs or placing the table linens, leaving the task up to the catering team and the event planners on site - in the middle of a torrential rain storm. They returned 4 hours later, at which point the majority of the set up was done and the event was moments away from starting. Thankfully the wedding was a success; however, it was all due to the other vendors who pitched in when Party Depot simply failed us. read more

This was the worst company ever. DO NOT USE THEM FOR YOUR EVENTS. After about 10 emails with me and my wedding planner saying "Please arrive at the venue at 2pm", they get there at 1pm. Wow, early, how great! Well the venue does not open until 2pm, which is why we repeatedly said 2pm to everyone. So what do they do? They just leave. Leave and say they will try to make it back by 430pm. Our wedding started at 530pm. They had ALL of our glasses, tables, silverware, plates, basically everything we needed. Me, the bride, had to call and beg them to turn around and go back, and I received the WORST customer service. Suzanne who was AWFUL, kept saying "you wanted us there BY 2pm, so we got there early, and you werent ready for us so we left". Ridiculous, all the emails say AT 2pm. Regardless, she was extremely rude and unprofessional, and I made a point to message all of my contacts in the industry to never use this company. read more

Party Depot was awesome! Prices were very reasonable and they are very professional! Suzanne was great! She is very sweet and helpful! She helped to choose everything to go with my decorations and had great suggestions! Everything came out great! I strongly recommend them! read more

I wouldn't even give this joke of a place one star but that is the minimum. This place is a complete scam. Completely unprofessional, unreliable, and incompetent as a company. We had a party for over 300 people and we booked over a week in advance. They were supposed to arrive at 12 :00 pm and they never showed up. We called about 25 times from 12 to 7. Our party was at 730. We called at 5 and they said they would be here in an hour even though they were supposed to be here at 12 that day. No show by 6. We called again and they said another hour. By 7 no show. We called again and the driver was nasty and lied to us about his location. The company NEVER SHOWED UP. This party was for over 300 people. 300!! What company books a party for that many people and doesn't show up????? I can't understand or comprehend how this company can actually call themselves a business? Who can run a company with no integrity or class like this? As a party rental company you would expect to be able to get your delivery for a Friday night party on time since most parties are Friday and Saturday nights. THEY NEVER SHOWED UP!!! I still can't understand this. And this wasn't the first time we ordered from this company. We have been a repeat customer over the years and they still screwed us for the biggest party of the year. Do not ever order from this company !!!! Find somebody else !!!! They did not even care when we called them 25 times to follow up and find out where they were. They did not care one bit. Very very very bad business ethics. Find another company! Very disrespectful people who do not care about their business or paying customers. Not a legit company. Trust me! Go somewhere else!! read more