Halloween is almost here! Party City has everything you could ever want for your decorating needs. The prices are good too. You can order stuff online and pick up in the store. The store can be a bit overwhelming as it is packed to the brim with everything you could ever want. I didn't even leave the Halloween section. It's spooktacular here, and now my house is ready for ghosts and goblins. read more

Party City - Party Supplies Near Me - Silver Spring, Maryland

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I almost forget this place is over here! It's literally tucked away and easy to miss! I was going to Costco and the mall and realized I needed some things for an upcoming event. Found what I needed. The employee I interacted with was very friendly and helpful! Thanks Party City!! read more

This is probably the worst Party City. I came in to purchase an extra large helium tank and the boxes were all banged up and ripped open. There were no prices associates with the tanks and it clearly looked like the tank had been damaged. I asked for a different one and they said that's all they had. I asked what if it was damaged or didn't fill the balloons. Apparently the manager than said very rudely to try it. The manager's name was Lawrence when I asked for the box to be patched up with tape - the cashier said all they had was scotch tape. The damaged box was their responsibility the least they could do was tape I so I could carry it out of the store. I know they have sturdier tape - I've seen opened packages that they resealed and put out for Sale go somewhere else read more

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This experience was great actually. The manager made it very EASY!!! While I came there for the mini rubik's cubes I was first told that they never carried them. If the manager had not looked in the overhead storage I would have left very angry. I called a head of time to ensure that they carried that I wanted. She said they did but when I arrived in store they were no where to be found. I really appreciate the way he handled it. With exceptional customer service. read more

Stopped by for party supplies but was a bit disappointed after finding it, given the Yelp reviews. Maybe it was because it was just after Halloween, but there were several aisles that were not stocked and much of the offerings were cheap-looking and low in inventory. The staff seemed generally friendly but at the same time every once in a while were surprisingly rude: a lady in line was having trouble understanding how to select balloons. The cashier was incredibly condescending to her, taking multiple people before her while she stood there (having been in line already herself) and literally rolling his eyes in front of her. Don't think I'll come back to this location. read more

Party City - Party Supplies Near Me - Silver Spring, Maryland

First time here and I'm in love with this place. The store is so big and in there I found all I need for a party and more and more. They have a very big section just for Halloween decoration and they have hundreds type of baloon and all type of decoration and all the stuff you need for any even. The staff are "mostly" nice and helpful... read more

Party City - Tons of baloons - Party Supplies Near Me - Silver Spring, Maryland

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I asked if they had a item in stock they said no, I asked if he knew where they sell any he jus stood quiet and hung up on me, that's just crazy. read more

Among many of the country's youth right now, my sister graduated during a pandemic! She completed her master's degree without the usual pomp and circumstance. I ordered online from Party City and though their website could be a little more user friendly, they had a lot of great options. So I got my sister a great big silver 'G' and a 'Princess Grad' balloon with six clear balloons with pink and gold confetti inside. They offered free delivery and delivered on time. read more

Party City - Balloons! - Party Supplies Near Me - Silver Spring, Maryland

I ordered balloons for a Pride event at my company a few weeks in advance on their website. I received multiple notifications to assist in my delivery via text which was very helpful. They delivered my order earlier than expected/quoted on the day and packaged them nicely. The drivers called and confirmed their arrival in advance as well. Great customer service! read more

I suppose it's a good sign when I pull up the Party City page to write this review and Biz Markie pops into my head: "Youuu! You got what I neeeeed!" Now, Party City doesn't claim to be "just a friend," or a friend at all really - I get the feeling the employees aren't here indulging a passion for customer service. But when I'm picking up stuff for theme parties, for work or for home, all I need is a shop that pretty much guarantees they'll have something in the right category. Giant rainbow lollipops - check! Ridiculous costumes well outside Halloween - check! Tiny hats - check! Justin Bieber birthday streamers and fake backstage passes - check and check! You don't have to be my friend, Party City, 'cause you got what I need. read more

Party City - Giant "gum ball" machine? So need that for my house. - Party Supplies Near Me - Silver Spring, Maryland

My experience with them was absolutely terrible. I tried to order number balloons online for a whole hour and it wasn't working. It kept refreshing the page. I called their customer service and they were apologetic but the site wasn't working for them either. They advised me to come to the store physically which I did. I'm here now past 9pm and they say they're closed while on their site it says they close at 11pm. I just want my balloons. read more

I cannot believe the service. I've been coming to this particular store for many birthday parties, Halloween costumes, and anything else that would elicit the need for party favors. Unfortunately, this was a terrible experience. When I went to ask for a costume, the guy on duty claimed he had 45 people who needed help and he couldn't help me. HE HAD 2 customers!! I was in shock. One of the customers turned out to be an employee who finally decided to help me! She came back lazily to tell me the costume wasn't available. Found out, she searched the wrong one. Then after time, they find the costumes but only in one size!! The manager was helpful and double checked and apologized. She was certainly the professional. Unfortunately, this will be my last visit to this particular as the service has gone sour. read more

We ordered balloons for a baseball senior night a week in advance. When we got there we learned they were out of helium. That may be reasonable the day after Mother's Day but you have to call people. We ended up calling all around MoCo to find balloons ASAP. Horrible customer service. read more

The rating is from my recent trip to this store. I was last minute came in 5 minutes before closing. Needed to get some balloons and such for my daughters 3rd birthday. The offerings are good and not outrageous in price. The highlight for me was the staff. Roxana and Del Eugene answered all my questions and were very helpful. After stepping out side with a lot and some giant balloons another staff member pretty sure it was Johnny came to help me out. Definitely needed the help getting the stuff in my car. The greatest thing for me is most of the help came after closing on a day before a holiday. Thanks Party City! read more

I went a week or so before Halloween which probably wasn't the best time. It was super hectic but I had called ahead and was told my costume was on hold. I was disappointed to get there to find out my costume was no where to be found. I was calm, I knew they were swamped. The woman who took my order over the phone and held the costume was the manager I think. She checked back and forth but was unable to locate it. I looked at the wall she directed me to to find an alternate but there were no plus size costumes. I finally found a maid costume only to get to the check out and be told that that day was the last day to return. Umm... I was there at like 8p and didn't live in there area, I went there because I called and they said the costume I wanted was available. Also there is no dressing room on site. I don't understand why no one informed me about this or why there wasn't a sign posted. I was there for about an hour while they searched for my costume, only to not find it, I spent time looking for an alternate, and then I finally got in line I was told I couldn't return it if it didn't fit and there is no dressing room to try it on. I was annoyed by being there so long, not being able to try on my costume, and not being able to return it. It was also concerning that I went to the back and heard the guys yelling about people getting in line etc, and there were no customers back lol, I think a big group was just driven away. If you need to consult with your people you do it in the back, not loudly, and not in front of customers who are just standing there waiting to be assisted. People who work in customer service should make sure they have an understanding of what that means before they get involved in that career. The girl I think was the manager was pretty nice and I think tried to be as helpful as she could which was great. Though they do need to get the staff under control, there was also another worker cursing by the costume wall. People are there with their children and even if no children are present that's not appropriate in a workplace or in front of customers. read more

For a place that deals with happy events the staff are just a tad bit gloomy. A little smile won't hurt.Found what I needed.

Pretty raggedy but it's one of the few party supply stores in the area. The kids that work there are all pretty out of it which is hilarious because that seems to be the general theme for inventory too. Do yourself a favor, get an Amazon Prime membership and try to get as much as you can online. There's also a JoAnn fabric within the mall, you may be able to find some random party decor items there. They do have a separate lot from the mall and a bathroom which is appreciated. read more

I ordered sixty balloons and a special pack to be delivered for the graduation party. Never got the delivery, never got an apology. When I called to check on the status of the order, an hour after the supposed delivery time, was told the order was still at the store and they did not know why it was not picked up. They even suggested I call the shipping company myself to find out what happened. At the end, I got an email at 9:00 pm, after the party was over, that the balloons were out for delivery. And still no balloons. Just want my money back and forget about the whole experience. read more

This is the closest party city I have around my house and it kind of lacks of variety and friendliness of staff. We came in for silver anniversary party decorations. Most things were there but we couldn't find silver balloons in the pack of 12 for $2.99. So we asked the staff and they said "we have 1 for $1 but if you buy 12 it'll be $10." It was essentially the same balloon they had it pack 12 for $2.99. I asked them to check the stockroom and they said no because everything they have is on the floor. And foil containers and such were so expensive for no reason. I would go to dollar store to buy the same thing for whole lot cheaper. And they only had one cashier and several people in line. I overheard a girl saying "don't call me up to the register unless the line is wrapped around the store." It just shows lack of tentativeness and customer service. Anyways, I will avoid this place as long as I can. read more

Do not go to the Party City at this location (Viers Mill, Wheaton) after standing in line for over 15 minutes with it growing longer behind me (fifteen people by the time I gave up) the three workers were unable to do any work or assist any customers. I actually overheard one staff person tell a customer that walked up to her to ask a question "i dont know i dont work here" while wearing a Party City polo shirt/uniform. No one was wearing their name tag except Destany who couldn't log in the register to check me out after numerous attempts. My son and I left our goods behind disappointed with all the cool stuff the staff couldn't sell us. Drive farther and try a different store. read more

This is really the best party store in the area. Its a huge place as well organized as a party store could be. Different aisles coordinate with different themes (wedding, pool party, kids theme). I placed a massive balloon order on a Saturday and the cashier Shawn was more than helpful. They even searched around to find a giant "2" balloon for us after we saw only the "3" on display. We asked for it to be ready at noon the next day. We arrived Sunday at noon on the dot and our order was ready to go. For one of their busiest days of the week, the fact they could have our order ready and waiting is a true accomplishment. People complaining of not being able to find anything are either delusional or have never worked retail. How can you be mad that you wanted until the day before your party and now can not find the exact magenta balloons etc you needed? For the selection and price, this is the best party store in the area by far. read more

Had to cancel a party on Saturday due to corona virus. It was for a 40th birthday and super sad to cancel. I was told that in order to cancel my prepaid balloon order I would have to go in person to the store. We are in a pandemic and party city is sticking with corporate policy. Wow. Never shopping here again. read more

This is the worst store terrible customer service because I wanted to buy balloons...and she said seriously you want me to blow it up?.Like isn't that your job to blow the balloons that I purchased.And plus she was not only being rude but she was on her personal cell phone.Also my son dropped the bouncy ball once and this guy that works at party city was like making accusation that my son was throwing it around.WORST CUSTOMER SERVICE read more

Had an awful experience here. They were severely Understaffed on a Saturday afternoon. There was no one on the floor to lend help and the people at the desk were less than enthusiastic about helping. I wanted to order balloons and get other supplies for a dinner party I was hosting for my father's birthday. When I got on line to choose balloons at the cash register there was a sign saying that the cashiers do not take balloon orders and that those orders should be placed with the balloon station. I had already purchased a bag of balloons from the same store and just needed them inflated. When I got to the balloon station they told me I had to stand in line at the regular register to place and order. On top of that, they also told me I had to pay and additional 99 cents to have the balloons I already purchased inflated. Everything was very chaotic. People who were picking up preordered balloons were just walking up taking balloons without showing a receipt or anything. Then they barely had any of the standard balloon weights in stock so I had to pay for expensive ones. Just an unfortunate experience. read more

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I'm sad to say that things have changed so much since I stopped working here. My goodness... the cashier, Katia I believe her name was, was rude as hell when she answered the phone. I asked for an employee because of an emergency and she had the nerve to say they were busy and hung up on me without any other discussion. EDUCATE YALL EMPLOYEES. I know damn well when I used to work there, managers wouldn't let the employees get away with such rudeness SMH. Beyond disgusted with the lack of customer service here. read more

Very friendly staff. Even though they did not have the cake boxes that I was looking for, the associate at the front desk and manager both were very helpful in helping me sort out and find the other items that I needed. I definitely would return to this location. Just a note, the store is located in the very back corner by the new Bar Louie and AMC theater. read more

This is your typical Party City, tons of balloons, halloween costumes, wedding decorations, candy, and of course, crying children. Since this place just opened it's pretty much empty. Pretty soon this place will be very packed and I'm happy to say that b/c apparently business's on their strip don't stay in business forever (Circuit City, Guccini etc.). I am not entirely sure, but I think the Social Security office is gone too, I've been going there for over 20 years (don't ask why) all I can say is terrible customer service. Also, this used to be where Checkers was...how I miss Checkers and their delicious fries! read more

Bad experience. Got a Cars (McQueen) balloon for my son, the balloon wasn't fastened right, and slipped out of the string and floated away soon after we left the shop. Can imagine how upset my son was, and the store wouldn't even give us a new one. read more

Ordered a Graduation Balloon online yesterday. Pretty easy and nice. Today I went to pick it up when I called they asked for my order number but I would keep telling them and they kept telling me the wrong number over and over then they put me on hold. They then hung up and came out with a deflated balloon. The lady came to my car threw the balloon in my car and I tried asking why is wasn't inflated and she said she asked and I said no she never asked and the website didn't either. She walked away I called back and the person who answered politely asked if I was still there. The same lady came back and said "give me the damn balloon" she went back inflated it and gave it and then said "there is your stupid balloon" Overall I understand she might be angry working in the sun and during the pandemic but we all deserve respect. I won't be going there and continue going to the Rockville Party City. I went to wheaton since they were the only ones with balloons. The worst experience I have ever had. read more

I bought a costume for 30$ dollars and it was good. A lot of costumes on sale (9.99 and 14.99$) one week before halloween but all sold out. You can find most you want. read more

We had so many problems during our experience here, I don't think we're ever going back. We bought a 30th birthday balloon and a "Princess Birthday" balloon but didn't realize the princess one said "1st Princess Birthday". The staff didn't even acknowledge that we were buying these two vastly different once and we're nice enough to ask if we were sure we wanted them. By the time we had to PAY to get them filled up with helium (which is absolutely ridiculous), and at which point we noticed the issue, we couldn't return it, and we bought a package, so we had to buy 6 more balloons that we didn't even want. When we first even got to the balloon filling station, the staff didn't even care that we were standing there. They kept chatting, and we said something so they would notice our presence, and they said OK, and then kept on talking more! We said something again, and they slowly walked over like they didn't care, and slowly did everything else. They half-assed filling some of the balloons, but by the time we were done, we were too angry and frustrated to even wait around to ask for them to fix it, because nobody knows how long we would have had to wait to get that done! Never going back...and not even sure if we want to go to Party City again. Kind of amazing considering the store in Annapolis, MD, was decent the few times we used it. read more

Customer service by one sales person was poor. I was in the checkout and had a large package of balloons and wanted a smaller one. The sales woman I asked, can you please get me a smaller package, looked at me and said ( You got them from over there, go and get it ). I then asked the young sales man, can you please get me the smaller package and he was very helpful... IF YOU ARE IN CHECKOUT RINGING UP YOUR ITEMS, it's just good customer service to help a customer, that way you don't hold up the checkout line... read more

The store itself is fine. It's the same thing every time I go which can be good and bad. Their manager though, Ervan, enjoys scolding his workers in front of customers. Be a professional and do it in private, please. No need to shame your employees. This really rubbed me the wrong way. read more