I went looking for a Santa Suit. On line the cost of the Classic Santa Suit was on sale from 49.99 to 25.00. I went to the front register and was told that they were "opting out" of any on line sales, EVEN if I paid for in store pick up using the Party City website. I asked about other locations and I was told everyone was "OPTING OUT" of any on line sales. Never going back to this location again. read more

Its no wounder their going out of business! I was in the store Sunday 6/15, the place was completely empty. 30% of the shelves are empty. There were 3 employees sitting and talking behind the balloon counter and never even made any type of contact with the only customer in the store!! Waste of time!! read more

Most party supplies at affordable prices but if you're planning a big party, this can be a 1 stop shop. Reasonable prices and sometimes you find clearances with better bargains. Good variety and it used to be my go to for balloons because of the variety of balloons to choose from but they have increased due to the helium shortage. Love the Halloween selection. read more

Party City - Michael is back! - Party Supplies Near Me - San Antonio, Texas

I will admit, that when I went into the store this afternoon, I had rather low expectations. I've bought from Party City before, and I'd always be met with sub-par customer service, or just lack of overall real help; I'd usually get on-to-three-word responses from employees with no real concern for helping out, that sort of stuff. I hadn't been to this location in a while, and last I visited, it was concerningly bare. But when I went in this time, the place was lively and the shelves were much more stocked than I had seen them previously, and it actually looked quite inviting! I was even greeted by at least 2 employees on the far side from the front door with a "Welcome in!", which was really nice. I went in simply for a costume and some balloons, and the employees were quite delightful. A shorter woman in orange, with a long brown ponytail helped me for a specific Mario costume, which they didn't have sadly, but I was glad to be shown alternatives in Aisle 2, I believe. (There were tons of accessories and other costumes I hadn't even thought of, I wasn't even aware that Party City carried Halo stuff) As for the balloons, the gentleman with the short blond-brown and sunglasses, and the girl glasses and dreadlocks were insanely helpful with, well, helping me assemble a bouquet. Long story short, I'll definitely be coming back to this location for future events. I had a wonderful time! read more

I did not put in an advanced balloon order and they were able to fill my order right there that day. Will go again.

Looking for Halloween costume necessities. They have lots of options for costumes and accessories. Staff was friendly and helpful, we found what we needed quickly and were checked out fast. Great place for party supplies also. read more

Party City - Party Supplies Near Me - San Antonio, Texas

The process of ordering was easy and fast. The suggested an upgrade to keep the latex balloons floating for longer. The price was right. The balloon bouquets were ready when requested. My only issue was the balloons stayed floating for 15 hrs rather than 24 like they promised. No issue though .. I only needed 13 hrs. read more

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I cannot believe that Party said he will no longer offer refunds without a receipt... Never ever making the mistake of shopping here again. Go to Amazon instead, three times cheaper and always returns available. Customer service is just terrible to not offer a return on something that was brought to me by an associate and labeled adult XL. Clearly a kids XL.. oh yeah and they don't allow you to try on items and really discourage you from opening up the packaging. So literally bought some thing I will never ever use or wear or be able to return. If I could give this place zero stars I would read more

We called ahead for a sailor hat and drove all the way across town specifically for this sailor hat because they had confirmed that they did have one we get there and they had a pirate hat like ?? You work at costume store you should know the difference and not waste peoples time like that stupid . read more

This establishment needs to come in the the 21st century. I wanted to return a tablecloth I didn't use. Apparently one receipt was not enough, I needed 2. "Didn't the clerk staple them together" she asks? Apparently not I said, since there are no staple holes in the receipt. But can't you just look it up? No we can't. Even though I have a receipt and the card and the unopened items. No we can't. Won't be going back anytime soon. read more

This store is horrible! Don't ever come and get balloons if you are on a any kind of schedule! You will wait a very long time! They are extremely slow and not very many workers at all! I didn't want to give any stars! read more

This store doesn't even deserve ONE star!! I purchased Super Bowl plates, napkins and cups earlier today and tried to return them an hour later. I was told these items were final sale. There is no sign anywhere in the store stating these were non refundable. The store manager, Elaine was extremely rude to me and told me that it was printed on the receipt that if purchases were made 10 days prior to a holiday, they weren't refundable! You do not get a receipt until you've already made your purchase! I will never shop at Party City again. read more

The best customer service from Natalie at this place! She was the only one who went above and beyond to help me! Especial today which is my birthday! "Which she didn't know" Natalie you have an amazing positive attitude that is rare these days! Thank you for what you do! read more

I don't even want to give this store 1 star. I've used them for years, but they've gotten horrible. I went yesterday to order/fill some balloons for my son's memorial today, as I've done the last 7 yrs. I stood by the balloons for at least 15 min with no help. And 3 people who work there even looked at me. I finally went to the cashier who was clueless. Didn't even know their store hours - he had to look at the door sign! He said they no longer do pre- orders because of the helium shortage. But I could go back the next day to see if they could do them then. SMH. No thanks. I'll never go back. So now what do I do?? I call HEB and they say "of course, they only needed about 30 min to fill 20 balloons." Love my HEB! Thank you Mary! read more

The sales person lied to me when I asked for steam punk costumes and when he was caught In the lie he denied it! Will not be going back!

I tried ordering balloons online but was unable to because the website wasnt letting me place the order, so I called to place my order and I paid over the phone. Came to the store to pick up my balloons and they didnt even have what I ordered. I wanted the helium inflated ones since my event is tomorrow but I guess the girl misunderstood me and I made the ones that only last a couple of hours. I had to pay extra since they were mistakenly done, how is it my fault? And the manager didnt even care. Worst customer service ever. Will order my balloon at a different place from now on. read more

I throw a lot of parties, as you may know. This particular Party City location has been instrumental in helping me decorate my shindigs and for that, I am eternally grateful. They must think I'm nuts because most of my conversation with them go something like this: "Hey, I'm having a party. I need pink cowboy hats with tiaras on them, Hawaiian flowers, do you have any backgrounds with fire dancers, or maybe dolphins? Oh! And I almost forgot, I need mardi gras beads. A lot of them. And a helium machine. Yeah, that should do it." And the thing is, while they probably think I am a bit crazy, they always have what I need, or help me order items that aren't in stock. They're friendly, fast and all around make this aspect of my job a breeze. Totally appreciate all their help always and suggest them as a stop for your party-throwing needs! read more

Party City - Party Supplies Near Me - San Antonio, Texas

The worst customer service!!!!! They took 15 mins with one person, o asked another associate for help but he couldn't check me out either. They need to work on efficiency. read more

Terrible customer service. The employees were extremely rude and unhelpful. They acted like it was the biggest affront to call and ask if I could move a pick up time. I will not return to this location. read more

Yesterday I went to pick up a curbside order and checked in on the app. Waited about 10mins and noticed it wasn't busy so I went inside. An associate was putting things away so I let her know I'd been waiting. She said she had no way of knowing and I asked why do we check in on the app and she said she could bring a manager but I said no it was ok and asked if she could instead look up my order and she couldn't find it. She didn't offer any help so I told her I could provide the conf email and then she proceeded to look it up and still couldn't locate. She called someone and was then able to locate. She was rude when she gave me my order finally. I won't be returning to this location. Maybe she was having a bad day but horrible customer service. Curbside works just fine at other party city locations. Never had an issue with that at the de Zavala or 410 locations. Spare yourself and don't bother with this location. read more

I had the worst customer service of my life here! In short I went days ago to make sure they could fill my balloons (5) for my gender reveal party due to a helium shortage. They stated I could not preorder but assured me I would have no problem getting that many filled the day of. Yesterday when I went the day of my party, they said I could only have 1 balloon filled and the manager was extremely rude. Oddly my friend went later and got all 5 balloons with no issues, not sure why the manager had to ruin my day and waste my friends time?! read more

Took my kids to get some Fish shaped balloons filled with helium. Party city wanted to charge $12.99 per balloon. Very disappointed in party city read more

Very surprised by this Party City, came here to purchase costumes for a party! They have a large variety of costumes for Halloween, and the store was very organized and well kept. In comparison to Halloween store, this store was kept clean, the costumes were all organized by size and everything was where it belonged. I didn't have to scramble or search through heaps of clothing to find costumes. Customer service was great! Very helpful asking frequently if anything was needed and if we were doing ok. Another place, I came on a weekend evening and surprisingly the store was not packed. I also liked the fact that when searching for a costume, they had all the costumes laid out on a wall with photos and numbers, indicating what sizes were available, you just choose the size and style and they provide the costume for you. Overall, the store is very tidy, large variety of customers, and accessories for Halloween and very very organized! I recommend for costume shopping! read more

Party City - Party Supplies Near Me - San Antonio, Texas

This Party City location is nearest to work and is basically our go to for birthdays, last minute customer appreciation events, and holidays. Also, when I completely forget and or need last minute party supplies and need to do so in my crunch of a lunch hour. It's a really convient location. Employees are always helpful and everything is well organized. Only thing lacking is the amount of these employees. Usually there is a wait at the cash register because of this and finding someone to help is a bit of a struggle. read more

I co-hosted a baby shower and celebrated my husband's birthday in the same week this year, which was totally busy and crazy! The afternoon I spent running errands, I went to Bed, Bath & Beyond for a cake pan, Hallmark for cards, and Hobby Lobby for last minute craft needs and food coloring for cookie frosting. Little did I know that all those things could be found at Party City! My complaint with this Party City is that a few of the items I wanted were out of of stock, including the streamers I wanted for my husband's 30th birthday celebration. However, I found an open pack of them sitting on a shelf (???) so they sold them to me at a discount and as a final sale item. The staff is nice enough, but it's pretty obvious none of them really love their job. They help when it's asked of them, but I've never had anyone help me that was particularly enthusiastic to do so. Don't make my mistake--if you are pressed on time, go to Party City FIRST, and then go get whatever you couldn't find there somewhere else. read more

I had a poor experience with a Party City location in San Antonio, Texas. The one located on 13419 San Pedro Ave. I ordered online a bouquet of 20 balloons at 1:32 pm for curbside pickup at 4:00 pm for my brother's birthday. I received an email at 2:38 pm indicating my order was ready for pickup. When I arrived at 3:58 pm I called and gave the person my name. Five minutes went by and nothing. I entered the store and spoke with a clerk at the counter. She went to go look for the balloons and couldn't find any. She opened a drawer near me and the packet of balloons were in the drawer with my name and order details. The balloons were inflatted but poorly in addition to the fact that I didn't receive my order until 4:30 p.m. Walking to my car two balloons popped. I am definitley going to have to look for another location with better service or find a local business I can support. For $35.33 I would have expected better customer service and a quality product. read more

This is a place you have to go to for certain items. I wish we had more choices in SA. The lines are always so long & take forever. Then if you over buy & try to return anything, even with your receipt, they tell you it's exchange only for the same type of product you just want to return! I overbought for a grad party & they wouldn't take 3 small items back. I ended up donating them to good will. The managers are young & inexperienced. Good bye Party City. It's time to realize we all have Amazon! read more

I can't be sure that this is Party City's Corporate Office. To me, it has been our Halloween supplier for three consecutive years. What I hate the most about Halloween are all of the pop-up Halloween places aimed at the holiday market. San Antonio must have a Halloween outlet every block and it drives me crazy. Why? I dunno, probably because I'm a mother flipper. (That has been my reasoning for everything these days.) Besides the point, Party City is opened year round and they are consistent in pricing and Halloween attire. I may pay a few extra bucks but they have a great refund policy up until the week before Halloween and that is quite important when a child can't make up his or her mind. I am always impressed by the speedy costume and check out service. Party City is the place to beat on all Halloween (and other holiday) ideas. read more

Sign up for the emails. You'll receive exclusive coupons (not available to in store customers) which will blow your mind away in savings. There's not much else one could say about a place called party city. It's awesome. read more

Party City has everything under the sun! I'm bummed because they moved the store closer to my house and our most recent visit to this location, they did not have any Darth Vader costumes in stock. The sales assistant was nice to call another store, but unfortunately they did not have it either. I ordered online. It was organized very well and categorized great for easy shopping. I will return for future party favors and decorations. read more

The staff at this location made my gender reveal so perfect. They went the extra mile to make sure I didn't see the color inside the balloon. I accidentally left the results at the store and they were kind enough to mail them to my house. Great customer service and we found out we are having a boy :) read more

Please be aware of there extremely outdated return policy. Returns with receipt within 30 days or you can only exchange it in their store SAME DAY. I only come there once a year for my kids parties so this is a huge inconvenience. No longer shopping there due to this and will from here on use Amazon. Toodles! read more

This is probably one of the nicest party city I have ever been to. Very clean and plenty of staff always asking if you need help finding anything. Found everything I needed. read more

Found exactly what we were looking for and saw lots of fun/cool stuff while there! We were immediately greeted upon walking in and were greeted by 4 additional employees along the way who asked if we needed help finding anything in the 10mins or so that we were there! Exceptional Customer Service! :) read more

The General manager Victoria was an awful representation for the Store location. She was very rude and loud to my kids for asking simple questions about a particular item is located. Started harassing them. Calling cooperate to make a complain so no one has to deal with her in the future. I love party city but she made it an awful experience for my kids and I. Will not be returning or bringing my business here. read more

Today I went in to return a couple of items and left my wallet behind on the cashiers counter. After 30 minutes I noticed my wallet missing. I called the store and to my surprise they had it. Once I arrived the wallet was brought out by a manger which I thanked. Arriving home I noticed three gift cards missing from the wallet. I'm totally bummed out that even though my wallet and credit cards were returned. Someone took it upon their self to steal after doing such a nice deed. I called the store and spoke with a manger who checked their surveillance cameras and of course nothing showed anyone removing items from the wallet. A person who steals knows cameras are around and won't do it in plain site. It's such a shame! read more

Horrible experience!! Alert! This store is a franchise company so read your fine prinr when checking out. They won't return some items. Waste of time and money!! No where does it say its a franchise company!! Cheated out!! read more

Fantastic customer service, very friendly and knowledgeable staff, most of whom are willing to bend over backwards to help you find what you're looking for. read more

Horrific customer service at cashier. I just left my entire purchase there and walked off because the guy at cashier was so rude when I asked him to see if a $10 off coupon would work. Previous to walking up, he was complaining about so many customers calling for directions, thinking that they were by North Star Mall. Management should reconsider putting someone like that in front of customers during your peak month of the year for sales- October and Halloween. Put losers like that in the stock room. read more

i have been to this exact same location for the exact same thing 3 times and been disappointed all 3 times. Not my favorite, and especially not after today. I have bought balloons all 3 times, but today was special. It was a shower for my little sister. The last time they didn't even have my balloon order ready, for my son's 2nd birthday party, and I waited nicely and was late to his party, but this time I went to order balloons for the shower & they were very busy, only had 1 cashier at the front. I asked for 10 white and 10 caribbean blue balloons. They only have 4 caribbean blue and no white. So I decided, that's ok, I'll change the colors to Royal Blue and Vanilla/Cream....not too far off, right? I'm not a very high maintenance person, as you can tell. I try to just roll with it, and trust me, I get it. It's Party City, everyone is working for minimum wage and no one wants to deal w/ my issues over a silly shower, but when it means something to you, you want it to mean something to everyone, right? The cashier guy was very kind, however sweating and seemed frustrated and overworked. He went digging through the balloons and found that they were limited, so we finally found 10 round myla Royal Blue balloons and 10 Vanilla/Cream Myla Balloons, however all the vanilla were stars. Again, oh well....but this time I said, can you give me a discount? I was frustrated because it's a shower and stars are not a shower theme, ok? I wanted hearts and asked if they had those,but they didn't and all the colors were so picked over that I thought, what the heck, I'll ask if they will accommodate my inconveniences today. The kind cashier attendance used his microphone to call the manager on duty to ask if he could offer a discount "to the lady who didn't get what she asked for" and the manager sent back a prompt 'No." With no questions, nothing. I was in shock. The attendant saw the look on my face and how disappointed I was. I had worked with him on every single point that he asked me to, and when I finally asked for one thing, I got nothing in return. AND.....to top it all off, I picked up the balloons for the shower I received 8 STAR SHAPED ROYAL BLUE BALLOONS AND 10 STAR SHAPED VANILLA BALLOONS. There were only 2 oval balloons in the entire 20 that I purchased. What a rip off.....for nothing that I wanted. At least I got to hand pick the flower that I wanted, so I used those and just let my son play with these waste of $50 balloons. So sad. I promise you, I will go out of my way to NEVER return to Party City again. read more