The staff here could not be nicer or more helpful. I wasn't really looking for anything, but I have…read morekids so I stopped into see what they had. Of course, everything is beautiful and you know the quality is great. It was fun to kind of window shop while making conversation with the staff. I ended up finding a book for my daughter and it was only $9.99, can't be that. When I checked out I enrolled in their loyalty program and it was super easy. Inside regency is PB, PBK and William Sonoma, so it all is under the same umbrella, pretty easy.

DO NOT ORDER FROM POTTERY BARN. TRAUMATIC EXPERIENCE EXPLAINED IN FULL HERE (It's making me feel…read moremarginally better to blast them and this story all over the internet). I ordered new bedroom furniture in October, to be delivered in November. First the delivery date got pushed back to December. Then February. Then APRIL. I called, they refused to do split delivery and were holding 2 of my items (a nightstand and a dresser) until a bedframe shipped from overseas. Late January rolls around, Bedframe is actually here! Wow yay it's not April yet, later than I initially thought but this is ok! Wrong. We scheduled a delivery time and I took all my old bedroom furniture out of my room and took off work to meet the delivery guy. But no one shows up. Weird? I call Pottery Barn, they say delivery should never have been scheduled because they'll only deliver once an entire order can be delivered, and 1 of our items is missing. Yeah yeah the bedframe I know, but I got a notification that it came in and we could schedule delivery now? Turns out the bedframe is there now - but the nightstand (that has been there since October) is MISSING. What?? PB said they'll do some digging and get back to me. 2 days later.... no one got back to me so I called again. Nice lady tracks the nightstand to a different warehouse and said give us 7-10 days then we'll reschedule your delivery. 10 days pass ...... crickets. I call again. Different nice lady tracks it down and gives me the exact same answer - at a different warehouse, give us 7-10 days. At this point I said no thanks just cancel the order. They said so sorry, we'll give you a discount on your upcoming PBK order (a separate order scheduled to come in March). I said thank you, that's the least you can do. Now it gets worse...... are you ready? Nice PB lady #1 put some notes in my profile about how PBK needs to give us a discount for this whole ordeal. Nice PB lady #2 adds more notes to my profile reiterating yes, these people need a discount. PB lady #2 gives me the phone number for PBK and says call them, they'll get you sorted and make it right. I call...... PBK says sorry, we can't give you a discount. PB is a "separate company" and can't do that. I said ok F you guys, cancel this order too I'm just. They say great, we'll give you a $4K PB credit! I said no, that's unacceptable I want a full refund to my credit card. They say ok we can give you a partial refund, you'll still have to pay the shipping costs (despite the fact that my order hasn't shipped yet). I took this all the way up through multiple managers and never could get my shipping costs refunded. Long story short: I almost spent $10K at this company in a 6 month period. Now they will never get a dime from me. Hope the $400 they kept for my "shipping costs" was worth it for losing a lifetime customer. Don't order from PB or PBK. Don't make the mistakes I did.

Fire the old hag with the blonde bob that worked on register 9 on 6/22/26 at 1:50pm. Rude asl,…read moretried to refuse me paying with tap? Before that, my Wells Fargo app wasn't loading due to wifi so I couldnt turn my card on. So I told her she could check out the people behind me so I don't hold up the line, and all I got back was "no." Not even like in a decent no but a NO. Like sorry I'm trying to be a decent human? Her service was terrible, other than that I hate this target. ( only went to her because my ONE item was in a lock box, she should be glad I didn't have a cart full of things)

Just had a horrible experience at this store! The store itself was fine. Trouble started with the…read moregrouchy old lady that checked us out! My daughter just had a baby and she was having trouble getting her WIC card to work. I have never had such a rude person check me out here before. When she was having trouble using it , I asked the lady what to do and she had the gall to say I don't know that's on you ! A line was forming so we said let's step aside and let them check out while we figure this out. NOT the way a new mother should be treated at all! or ANY person for that matter! Then after we moved the old man in line behind us and the old lady high fived and were laughing. Luckily there was a manager near by and I vented to her and she said she would address it and that is not the way they do things. This person should be in a back room stocking not out front dealing with the public! If you can't handle your job maybe its time to go ahead and retire. Hope you have the day you deserve and someone treats you and makes you feel as bad as you made my daughter feel!!

We ordered a margarita machine for a party. First, he showed up at the wrong address and acted like…read moreit was an inconvenience to bring it to the correct address. He showed up and asked for help from us to bring the machine inside. He needed at least two people to help bring it inside if it was broken we would owe him to replace the machine. He offered us margarita mix to use instead of the margarita machine we had pre arranged. A business that has been open for 30 years shouldn't ask for help from their customers and make it an inconvenience to fulfill the order.

We hired The Margarita Man for a college graduation party. He was on time, got everything set up…read moreand had all the cups and supplies we needed. Super professional business with top notch product. The machine was set up on a cart with a nice skirt so it looks super professional. The drinks were delicious and we had a great time. Highly recommend this great local company! Thank you!

Amazing, creative, fabulous! Delivers on time on budget and always exceeds expectations! Did both…read moremy kids bday arrangements - they loved it!

I stopped in to look for some stationary and thought they might have some notebooks and journals on…read moredisplay. Unfortunately they only had a few in the clearance room, but none that fit the bill. Otherwise the store is really large, spacious, and always pristine! I enjoy looking at the displays and sifting through clearance. IT's always fun to window shop, especially as the store changed from summer to fall. Staff is friendly and attentive.

Lane is always so kind and helpful! Regardless if I'm dressed down or up she always ensures I have…read morea good experience and doesn't let my appearance defer her from helping me! Hoping others at that location treat her well and learn from her

I'm going to have to echo everyone else who has reviewed this store…read more The customer service is unbelievably bad, unless of course you're buying directly from the store. My girlfriend spends roughly $800 to $900 at a time buying from their online store. Those items that do not work for her, we return. We do the return at the store. We do it this way for two reasons. 1. So we can see that the credit is done 2. So she can also look to see if they have anything else she may like and/or the same items she is returning more in a size that is suitable for her petite size 0 frame. The employees hate having to do returns and try to encourage you to do them online instead by going back on line and registering your return and getting a QR code. You then take that QR code into the store and do your return. So you are pretty much doing the employees job so they don't have too, and you still have to go into the store for the return anyway. There are always some cranky ladies working here and they try to mask their distain for you and your returns by acting like they are very important because they work here and talk AT you very loudly. My g/f is really rethinking her decision to buy anything from Ann Taylor simply due to how we get treated in store. She said she will stick to Von Maur, where the staff is very helpful and always glad to see you. Ann Taylor needs to pay attention to their customers and get rid of the bad customer service. They are losing sales due to it.

I went there, though they may have nice clothing, they are expensive for the materials they're made…read moreof and the associates are so stuck up and look down on you. there was a customer paying with cash and my understanding, they asked if her large bills were counterfeit, in front of the customer, what nerve these associates have. I would have complained to the manager. this place is always empty, except on holiday and weekends. they should get competent people in there with some manners.

Came back here after several years, and it was nice to see that the core experience hasn't changed…read more The staff was especially friendly and helpful this time around, which made the visit enjoyable. The main challenge is the layout of the studio. It's pretty tight, with a lot of tables in a limited space. Since you're frequently getting up to grab glazes and tools, it can feel a bit crowded navigating around...especially if the studio is busy. Overall still a fun experience, but the cramped setup takes away just a little from what would otherwise be a really relaxing activity.

This was such a fun thing to do! I didn't know what to expect when we got there but prices were…read morepretty reasonable! I decided to do 2 pieces because you only get charged the fee once and all you had to pay for was the cost of the pieces plus the fee (once). When you choose the color you're able to see what the colors will look like as you add more layers! They give you a week timeframe to get your pieces but I got a text after a couple days! It turned out better than I expected! This is definitely a good date time activity even to go with friends or families!

This used to be a solid 5 stars. My husband and I have been customers here a long time and have…read moregrown especially fond of Becky. She has always been wonderful. However, I have ordered online twice to pick up at the store, and both times have been absolutely infuriating. This most recent time, I called the store to confirm their hours before coming to get the FULLY PAID FOR order, only to be told they cancelled the order and were sending it back. This was an anniversary gift for my husband, so I was quite distressed. Fortunately, the clerk went to the back room and caught the order before it left, and I was able to pick it up the next day. He says he tried calling me before prepping it for sending back, but my call log shows NO CALL. Either way, the in-store experience is great. Ask for Becky, she will take excellent care of you. In fact, here as I am at the store writing this I changed my 3 stars to 4 simply because Becky is that outstanding. As for the clothes, great selection and very reasonable prices for sizes that are hard to find elsewhere. Hubby is 6'2" and has a big, sturdy German frame. He can always find clothes here that fit and look wonderful.

service was very unprofessional I felt like black people probable rarely come into the store or…read moremaybe the LADY working hasn't dealt with us.Walk into the store where like hello , she reply's hey whatcha looking for; my guy reply's tanks( mind u we googled what we wanted an you guys have it is how we landed there) she immediately shouted no don't sell, don't have ur size No ,ur too muscled uptoo etc etc, I tried to tell my guy let's go NIw( he stayed) She is a terrible representation for another race coming into ur store.I won't ever come back or refer my BIG tall son to come here