Went in at 4:45 p.m. on a Friday, all the employees were whining taking brakes or deciding to Leave because it was a tough day. I only asked for two quick balloons. They're open until nine and wouldn't fill balloons for the rest of the night. Wouldn't let me use the open helium tanks either. Just slow and lazy. Teenagers have it rough filling 1 balloon a minute. Really it's terrible management. You lost at least $100 in the line I was in alone. Other people left too. I can imagine cutting off balloons four hours before close on a weekend?!? read more

I have shopped at this Party City a number of times (birthday parties, graduation party, engagement party, wedding) and have always had an excellent experience. I've found items that I wanted, bought and picked up balloons with no problem, encountered helpful and friendly employees, and checked out with no issues. I am heading there again today for baby shower items! read more

THis is a horrible site to shop at all we did was walk in the door and the person behind the counter talking about how busy she is and how long it's take her to do pre orders. we were not looking to place an order we was just coming to pick up plain ass white balloons. The customer service skills sucks what happened to service people asking you how they can help your or is there something you need. I've read more

Customer service at this location is incredibly slow. All sorts of employees filling balloons, but only one cashier. Finally Sara stepped up to a register, greeted with a smile, rang my order and sent me on my way. read more

I just have to give a shout out to Dazia at the Maple Grove Party City! She was fantastic helping me select and get my balloon order ready, AND she showed me how to save 15% on my order! What a joy she was to work with! read more

I needed Spock ears and they had them! I was in awe of all the Halloween decorations they had. I could be something new everyday of the week here. Sure I'd have to dress up in female costumes occasionally, but it could be done. Who doesn't secretly want to dress up like Xena Warrior Princess? They have tons of party supplies and they were helpful too! read more

This party city location is the absolute worst!! I attempted to place an order on Saturday for balloons for my sons second birthday and they would not let me place a preorder based on a new policy and told me to come back today, Monday (the day of his party) to get the balloons. I drive over 30 minutes back to the location on Monday and now they are out of helium!! Now my two year old son will be without balloons on his birthday and the staff couldn't even fake being nice at either encounter. Terrible attitudes. Terrible service. And a HORRIBLY disappointed customer. Stay away and spend your money somewhere else. read more

The staff at MG Party City was incredible & welcoming. I asked for a lot of balloons last minute & Natsu & Fallon were extremely kind, chatty & lovely to talk to!! They got me everything i needed quickly & made fun conversation during! I hope these 2 get recognized- they were awesome. Thank you ladies!! read more

I had been trying to decide what to do for a gender reveal when a woman from party city helped me with some excellent advice. She was knowledgeable and her suggestions and descriptions were exactly what i needed! The balloons worked perfectly- i couldn't have been happier. Because of how the line for the cash registers and balloons is laid out they desperately need a sign that tells you to keep moving through the line to the cashiers even if you have questions about balloons. As other reviewers have said you can stand all day and stare down the people filling balloons and they will not help you, you have to go to a cashier. read more

I originally went to party city to get a few large helium balloons for my sons birthday, we also got a number of packs of small balloons for inflating at home and a helium tank to blow them up. Probably spent around $100 on everything. While i was checking out i explicitly asked if i could take the large helium tank back for recycling after it was emptied. There seemed to be a bit of confusion around whether or not this was possible, one employee said no, and the other said yes, that they used to not be able to but now they can accept them. I would not have purchased the canister if i couldn't recycle it. I later returned to drop off the canister and the employee there refused to accept it. This is pretty frustrating because they charge a lot for the can and don't support recycling it. Poor service that they cannot support the products that they sell for a significant markup. I wont be back read more

Terrible service. They will fill your helium made balloons with just air. My sister saw them use air and said they filled it with helium. What. read more

No help. Stood in line for fifteen minutes. Prices are high and they don't take returns on basic stuff. Drink ware I get, but things with the labels still on, no.... read more

If I could give this location zero stars I would, after the experience I just had. I've shopped here regularly for all of my kids birthdays and holidays up until now. I came in to buy gift bags when I found them online at partycity.com for $0.40. I figured I'd go into the store and grab some other party supplies while I was there and place a balloon order. They've price matched items for me from their website in the past, so didn't think it would be an issue. Instead, they went through various chains of command while I waited patiently with my child at the register and other customers queued up. Then a manager - Danelle? - came up to the counter and proceeded to lecture me on "the cost of running a retail business" and that their prices were different from the website because she had "employees to pay." Seriously??? It was a dozen gift bags and I was asking for a $0.40 discount - that matched the company's own website no less!! - and was buying other items and intended to place a balloon order with that sale. She took me away from the counter to look the item up on a computer and showed me the sku and price - WHICH I HAD ON MY PHONE ALREADY AND HAD SHOWN THE ASSOCIATE AND HAD BEEN TRYING TO SHOW HER. She then said very loudly in front of a crowd of customers lined up at the checkout that, NO, they would not honor this price difference for me, regardless of the circumstances. In refusing a total discount of $4.80, she lost out on a $100 sale for the rest of the items I would have purchased and ALL OF MY SUBSEQUENT BUSINESS. But hey, you know, I guess that's the "cost of doing business" - HER way. Good luck with that. read more

From the shopping experience to the product, this was hands down the worst experience for party supplies. Two employees were blocking the tablecloth isle and appeared to be annoyed when I tried to walk down the isle. I actually had to walk out the isle and go down another way. Poor selection of balloons and candles. When we got home, 2 of the 4 balloons popped in our home for no reason (they didn't touch a single thing). I will drive further into the city for better selection. read more

So disappointed with the service at Party City in Maple Grove. I understand that today is Halloween, but it is not a surprise that it is Halloween and you've had time to prepare. The service was extremely poor and each employee was quite scary and not in a fun Halloween way. I went in for six balloons knowing that it would be a busy day for the store. When I approached the balloon area I was RUDELY informed to grab my balloons and jump in line with my unblown up balloons. I said, "ok." and happily waited in line. It was quite entertaining listening to the female employee in the Dr. Seuss attire treat the guests. She acted is if she was upset with every guest there. Sorry for giving you business. The real kicker was when I saw the Mom holding her infant child standing waiting to order balloons (the balloon girl was doing NOTHING). The balloon girl then told her to pick out her balloons, go wait in line, pay for them, and then they'd blow them up. Keep in mind the balloon girl was doing nothing and could have easily blown them up for her while she waited in line. Instead the mom, still carrying the small child, had to wait in line, pay, then the balloon girl was called back to blow up the balloons. Why couldn't you blow them up while the Mom was in line? So inefficient and rude! It's not like you have to scan the balloons. I wish party city had some competition and wasn't a monopoly because they are completely trashy and rude!!! I will NEVER go back. A store like, Target, is busy all the time and you are never treated rudely. Guest service is a huge opportunity for this store. read more