Could be SO much better. Just moved here from out of state recently. My 4-year old son misses his friends, so I wanted to take him to a place where he could play with other kids. I searched online for an inflatables place and was surprised there weren't more of them in the Northeast suburbs. Pump It Up wasn't too far, so we went there. My GPS took us right to the building, but I had to drive around a bit to find Pump It Up. It's in an office building complex and it's at the far end of the building. We went inside and the reception area is nice. They have a vending machine for snacks and before you go in, the parents and kids have to watch a safety video, which is short and helpful so everyone understands the rules. Then we are led to the rooms with the inflatables. The place seems clean, but it's too dark to really tell. I didn't think they were overstaffed today. There was one person at the front desk and two staff in the play area. They seemed attententive. One of them helped a boy find his family (because it was probably too dark in there for him to see). As Eva B. stated in her review, there are two rooms with inflatables and three inflatables in each room. Not a lot of variety. There weren't a lot of kids there, so over-crowding wasn't an issue. Each room is pretty dimly lit (think of a movie theater before the previews start). There are two very uncomfortable benches for parents to sit in each room. One room was pretty warm and the other was cool - they were connected by open doors so the kids could go from room to room. One of the rooms has an air hockey table that appeared to be free, although it was so crowded all the time, we didn't go over there to check it out. The inflatables places I'm used to going have tables for the parents and wi-fi access. They also have snack bars. You won't find those things here, I'm afraid. Some parents were even sitting on the floor because the benches are so uncomfortable. This place only has 4 open play sessions each week for only an hour and a half each. At $6, it seems pretty expensive. Still, we'll probably go back simply because of the lack of options. The staff is friendly and my son had a good time. read more

I've always been skeptical about expensive birthday parties for kids. However, after attending a party at Pump It Up in Oakdale, I'm convinced that they are worth their value. The parking was very easy, pulled right up to the door, walked right it (moms with young kids know how nice this is, especially in snow & ice). The staff greeting us warmly, and showed up around, took my son's jacket and gear, and then the birthday present. We sat in a nice waiting area, watched a safety video, and then the kids got started jumping. I felt at ease for an hour chatting with other parents as we watched the kids, it was safe and so much fun for them. It wasn't crowded either.Then we all went into the party room, ate pizza and cake. The staff has the routine down like a well-oiled machine. They gave the kids friendly instructions and got them to participate during each transition, they even wrote down each gift and the gifter for the parents, so the parents could take pictures and watch the birthday girl enjoy. We ended exactly at 3:00 as it said on the invitation said. The airlines could take a few lessons from their staff: friendly, fun and on time. I had so much fun and so did my son that we've decided that it is worth the splurge to have his next party here. read more

We went to an open playtime, $6 per child for an hour and a half in the facility. Compared to the way similar places are run in other states this place is overpriced, overstaffed, and under stocked. They had two open rooms and each one had three pieces of inflatable equipment. Per room that's a slide, a bouncer, and an "other". That's it. No toddler area, no toys, no dress up, no games, barely anywhere for adults to sit, no snack bar. Just inflatables and only for an hour and a half. They don't seem to have much competition and it's cold outside but I'd be surprised if their business model is the same in a year. The overstaffing creates problems. Because there are people in staff shirts lurking/glaring by each piece of equipment parents seemed more hesitant to jump in when their children needed help but the staff didn't seem to care if lines backed up or kids stepped on each other. Their job seems to be to be sure the liability requirements of the insurance are covered, not to make it a better experience for the children. It's the start of a good idea and I hope the owners go see a few good facilities to see what a great community resource this could be. read more

This is an amazing place for a 4 or 5 year old birthday party. The inflatable jumps they had free reign of for the entire hour, all food was provided (pizza, fruit, veggie tray, soda, juice, cake and ice cream. Goodie bags and decor were all excellent and provided. The staff took pictures of the kids playing and a slideshow of their pictures was shown on a television in the party room allowing the kids to enjoy seeing themselves play. The customer service was AMAZING! Friendly, detailed and professional. I would like to call out one employee Ingee in particular. She made the entire day with her energy, friendly persona, professionalism and extreme customer service. Normally you expect service like that at a 5 star restaurant- not a venue for 6 year olds. Ingee made an already amazing experience perfect! read more

We had my son's 5th Birthday Party here last weekend for 16 kids and it was Great! The staff was attentive and good at monitoring the kids to keep them following the rules, they did all the work of coordinating the kids, guiding them through the party and serving the pizza and cake. It gets a little pricy when you add in all the extras, but overall we had a great experience. I have been to parties at a similar place (Just Jump in Woodbury) and Pump it Up is much better. Cleaner, better/more staff. Location is in a little bit odd spot to find in an office park and pricey (look for last minute deals/promotions on the website to save) or I would give 5 stars. read more