Disappointing Experience. Lack of Transparency & Customer Service…read more I paid $172 to have several dozen balloons filled with helium at the Cappels in Blue Ash for a 3/29/26 event. I called a week in advance to confirm they fill balloons purchased elsewhere. I was told yes, given a price estimate, and specifically told the store was closed on Sunday, so I would need to bring them in Saturday. (I was accused of calling the wrong store. I did not and my phone log is proof) I dropped the balloons off Saturday afternoon and paid in full. By the next morning, all but one balloon had deflated. Since I was told the store was closed Sunday, I had no way to address the issue before my event. When I followed up, I was told they don't guarantee balloons purchased elsewhere, a policy that was never disclosed. Only later after informing the owner that my negative review would be left on social media, did she offer a partial refund, which I declined, as the service completely failed and was left with no balloons for my event. Mistakes happen, I get it but it's the lack of transparency, accountability and willingness to back the customer when THEIR services obviously failed. Customers deserve clear communication and fair resolution. DO BETTER CAPPELS! I definitely will not return.

I love the customer service I get when I go to Cappel's! I was looking for NYE-themed decorations…read moreand found a wide variety. Upon walking in, I couldn't help but see all the Bengals decor! I walked away with Bengals "Who Dey" decor just in time for Monday nights football game. Whatever the occasion, you'll find it here! Although I'm in town visiting in-laws, i love to support small and local businesses!

This store is ok. My daughter and I stopped in so she could return something she bought online that…read moredidn't work out. We shopped around for a bit, checking out the costumes. We didn't find what we were looking for but the store was well stocked for Halloween. They are just way, way over-priced for cheap quality costumes & accessories. The customer service was friendly and helpful while doing our return.

Huge store with a lot of selection. Good prices. Friendly employees. Didn't have to wait long for…read moremy balloons to be filled.

When attempting to order online around 3pm for same day pickup the system doesn't allow you to put…read morein a pickup time so I called they said to come in they can still do same day but would be a 20min wait. I did so, the two younger girls helped me in a timely manor and were extremely nice! I wish I got there names!

I bought 14 masks here! Wonderful service and mask selection. Highly recommended for big fans of…read moremasks!

unfortunately they closed but when open it was an amazing gift shop…read moreand stationary store with wonderful staff to assist you.

If you really want great service and quality florals and designs for the wedding invitations, RSVP…read morecards and such, and for the Seating Chart and Welcome Sign; ask for Becca Bedingfield, Graphics Manager at M. Hopple & Co. Becca has a very nice personality and is really easy to work with. She is incredibly professional, flexible, and supportive. We received SO many compliments for the florals on the Seating Chart and Welcome Sign. Our daughter and her new husband will frame and keep the Wedding Welcome Sign as a wedding keepsake. We recommend Becca to everyone who needs the designer's help! She is an absolutely amazing artist!!!

I walked in and turned around and walked out when I saw that the employee was not wearing a mask…read more No thank you. I don't want an invitation to the Covid party.

Always quick and easy to put in balloon orders with little to no notice. This store always has…read morewhatever I am looking for and more, whatever theme, it's always there. My first choice in party planning, also very friendly staff!

I ordered balloons for my husband birthday. It was a surprise. The staff were great at keeping it a…read moresurprise. She even dropped them off in an unmarked car!! She followed my instructions verbatim!! And the balloons are very nice and durable. I will definitely recommend and shop at Party City for all of my party needs!!! Thank you!!!!

Very friendly and helpful staff with a good selection of party favors, and supplies. Prices are…read moremoderate some would say reasonable I just don't like paying retail, but other than that the store was clean the staff was helpful and they have a good supply.

I stop here every now and then for a few things only... plastic cups, balloons and small trinkets…read more I find that this is the best place for those items. Recently, I ordered balloons online for an in store pickup. I highly recommend checking online prices because my order was 60% cheaper than the in store price. Ordered two giant number balloons and paid $8. You have to order two hours in advance and they guarantee the balloons for 24 hours. So far, my order has lasted for 48 hours and has not lost any helium. Very happy! I find that the prices here can be very good on certain items but I always do my research. As far as service goes, this location is a-okay.

I made the GIANT mistake of ordering balloons here for my mom's birthday. I usually go to Cappel's…read morebecause they do a wonderful job. Party City was closer so I just decided to stop here. My balloons look horrible. They didn't even bother to curl the ribbon (a detail Cappel's always adds) and the way the employee tied them made it impossible to curl the whole other side of the ribbon. They stacked them okay but left the main balloon way too high up. For what I paid for all of the balloons and the weight this is so disappointing. I could have gotten 1) more 2) better quality and care. I will never go here again.

A surprisingly fun store. It feels like a dollar store, home goods store, Five Below (but an adult,…read moregrown-up version) and pharmacy all rolled into one. I'm kinda confused by the pharmacy part. You can buy your average, everyday shampoos, body washes, or razors here. It feels like an odd use of space - especially when these items are definitely cheaper at your big box store. The rest of the store is pretty cool though. From garden supplies to unique pens to seasonal decor to toys I've never seen to baby and dog gear, there's a mini half-aisle dedicated to most types of "stuff". A lot of it is brands and styles I haven't seen at big-box stores, and it all looks way higher quality than dollar stores. All prices end in a flat number ($5 vs $4.99) and everything looked properly signed. Prices aren't dollar store cheap, but they're not pricy either. Most everything average is in the $3 to $8 range. I found lots of cute little things that would make great gifts; lots of branded merch (Bluey, Pokemon, Hello Kitty, etc.) Lots of stuff to look through. Most that you probably don't *need*, but I found a lot of stuff I wanted. The store was nicely organized, pretty clean, and well-stocked and faced. The two employees were really friendly. Both greeted me upon entry and asked if I needed anything when I was staring at a display for awhile. Bathroom was clean and single-room unisex too. It felt fun and playful and welcoming to shop there, and I'll definitely be back.

Adorable store with a peppy cheerful vibe. Everything neatly arranged, departments clearly…read moremarked, and so clean. Two young ladies at the checkout counter were all smiles and looked happy to be of service. I couldn't stay long to browse as a grouchy husband was waiting in the car. I came to pick up my online order. Even though the website will tell you to go to Bin #1, you actually give your name to the cashier (which makes a lot more sense). My bag was ready and waiting (nice shopping bag!) and I was, reluctantly, on my way. I got the impression of a kind of cross between Hobby Lobby and Marshall's. Definitely a place for decor, crafting AND gifts. I really hope to get back here to shop!

Factory Card & Party Outlet is a great place to pick up all of your party throwing…read moresupplies--streamers, balloons, cards, gift bags, party favors, tableware and napkins, and more. Prices are more affordable than many of party/card specialty stores, but more expensive than your big box discounters. If you're in need of helium-filled balloons, Factory Card Outlet is the place to go--just make sure that you plan ahead. Mylar and regular balloons to celebrate every occasion--birthdays, graduations, new baby, get well--can be pre-ordered and picked up on the day they are needed. I highly recommend this option, because every time I've walked in at the last minute for balloons I've been told there is at least a forty-five minute wait. On the weekends, there can be a line nearly to the back of the store. Overall: 3 1/2 stars

Poor customer service. They were rude and didn't know anything. The fudge wasn't good.read more

I was bummed when See's candy left Kenwood mall but I'm so excited I discovered Fawn Confectionery…read more The white chocolate is tasty and very fresh. The turtles are excellent although the pecans have a unique flavor (not good not bad just different). My favorite thing was probably the gummy frogs sealed in a bag and very fresh. I get tired of going to expensive candy stores and getting hard/stale candy. I can't wait to return.