Their online balloon ordering services are unreliable. My boyfriend & I tried to pre-order two number balloons $30 total for him to pick-up at the store and upon arrival they tell him they can't find his order. He showed how the money was taken out of his account and order was confirmed and they didn't budge. He ended up have to pay $60 total for balloons and they told him to call their customer service number for a refund. That is absolutely ridiculous. I know this is true because the day before I had to pick some pre-ordered balloons up and they told me they couldn't find the name. Luckily the balloons was by the register waiting and I pointed them out. I'm not sure if the system is lagging or whatever the case may be but they need to get it together. There's no reason he should have had to pay $60 for two balloons with the confirmation number and proof of purchase. Will not be ordering from here again. read more

Beware: ballon deliver is outsourced, they choose the time not you, so their is a chance with their two hour window the ballons won't even make it to your party. read more

Staff was friendly and helpful. Location was good too. A great place to use in business if you have need of party supplies. read more

I am happy this store reopened, and now it is more organized than ever. There are great useful products for parties and celebrations. You can even easily order ahead on the website for curbside pickup. The last time I did that, the order was processed and ready to pickup very quickly. The staff is helpful and made an exchange easy for me. I will continue to shop here for the variety of products, great prices, and customer service. read more

Oh boo, it looks closed... oh wait, it's open, oh wait, we are the only people on there with 6 or 7 associates shooting the breeze... Do you have anything for Mardi Gras? Um like beads? , "yes, and other stuff", back wall, nope... grrr. 2 aisles completely empty... perhaps they are getting ready for the next season but with people standing around, all of that should be a "work in process", nope, not happening. Those aisles are the first things you see when you walk in and want to turn around and walk out. Choices are super limited for pretty much everything. Not really a chance I'll be back... read more

We like to party all the time, party all the time, party all da time... http://www.youtube.com/watch?v=bDbpzjbXUZI Poor Eddie Murphy, how in the world did he ever think he could sing?! And yet nowadays, we need stores like Party City, open all year-round for your par-tay needs! Tucked away in the back corner of Cary Crossroads, Party City has everything you could imagine for any of your celebrations. Kid's birthday party, New Years eve, baby showers, check, check and check! Aisles of crepe paper, decorations, crappy toys, candy, balloons and more. Yep, most of the stuff here IS probably made in China so it's sorta cheap. But you know what? Parties are all about a quick and happy celebration and Party City delivers here. The store could be cleaner and better organized but what the heck. If you're looking to Party All Da Time, stop by Party City for some celebratory supplies. Way better than hitting four stores for your partying needs... read more

They are back and better then before. Store is clean and nicely stocked. Came in for balloons, they have a balloon station separate from check out. read more

I came in needing some items for my daughter's graduation. The staff here were very friendly, attentive and helpful. They made great selections and I was able to find everything I needed. Truly they went above and beyond to ensure I had everything. This location is far from my home. They informed me I could purchase everything and bring my balloons and receipt to the closer location. This ensured I had all the items I needed. The other store didn't have the colors I wanted. I would definitely return again for my decorative needs. read more

Lets have a Party ! Well if you re they have everything here to give you the atmosphere you want. From the smalled detail to large displays. Rows and rows of Party Ideas. If you do not know what to do , they have a specialist that will help pick out what your theme is. Excellent service and friendly staff. I like the guitars you can blow up and " play air guitar " at your party. read more

We've come here consistently for party decor and balloon bouquets for my son's birthday. Five years in, I think it's safe to say we are pretty happy with the service we have received. They are always fully stocked and well organized. When it comes time to pick up our balloon bouquets we are never waiting long. If you need something from the top shelf, go to the checkout counter as it can be a pain to find an employee around the aisles. Pretty happy this location is in the area! read more

I was helped by a very courteous cashier who rung up our order yesterday 6/4. She let us know that we can purchase the balloons and come back the next day 6/5 at 11AM to pick them up. It was after 12pm the next day that I go to pick up the balloons and was told that they didn't have them ready and couldn't find the order. I gave them the receipt with the ballon order number and they confirmed it was supposed to be ready by 11AM. They told me they didn't know where it could be and they have a lot of other orders! Never once did the Manager, Rhonda, apologize or attempt to help. She just stared and said I don't know what to tell you. The level of service is embarrassing and having the leader of the store have zero customer service will continue to hurt your business. This is a quick way to lose sales and profit for your business. Utterly baffling and highly disappointed. Needless to say I ended up getting a refund. read more

Party City - Party Supplies Near Me - Cary, North Carolina

The service by the cashier up front was pleasant but the ballon counter needs help. The system is horrible for walk in ballon service. I understand that online ordering is an option but for those that choose to not use that service, there be someone readily available to assist. Six associates working in that area and NONE of them stopped to help those that walked in to purchase balloons for same day blow up. Instead they made us wait for 20 plus minutes. Very disrespectful of our time. Simple fix. One or two of those associates help the walk-in customers. read more

HORRIBLE customer service and overpriced. Yep, that pretty much sums this place up. I think the most ridiculous thing was a pack of 6 latex balloons that said touchdown for $2.99 PLUS 99 cents to blow up EACH balloon. So, you are now telling me that pack of balloons would be $8.99 plus tax because helium is expensive? You can keep them, I will get a $1 mylar balloon from the Dollar Tree. If you are in desperate need of party supplies then this is your stop. read more

First time visiting this location and had to make a return without a receipt. The manager was super nice with explaining their process and I was given a store credit. Walked around the store looking for the clearance section and they had a better clearance aisle than the one I visited near Triangle Town Center. I had my one year old daughter with me and the staff asked me several times if I needed assistance which I thought was thoughtful. I was able to pick up all the items I needed and spent way less than I thought. read more

Terrible customer service. I went in for my friend's bridal shower balloons. We had ordered the balloons online and just needed it blown up so we went in right when they opened. The woman who was working on the balloons was very rude. She was chewing gum obnoxiously stating one of our balloons had a hole. I asked her can we borrow the tape, which was right in front of her. She just stared at me continuing to chew her gum obnoxiously. Then just threw the tape towards us. read more

Smelled like a fart hurricane in there today which bothered me way more than the horrible service. One or the other gave me a headache. Probably the farts. read more

Just went to party city to get a couple things. An item advertised on sale. When I got to the register it didn't ring up that way. The cashier had to try three times to get the manager to come up. He never once acknowledged me. Then he had to go back and check what I had told him. Because when she told him the sale price he shook his head as if indicating no. Managers name was Jeremy K. Terrible terrible service skills. Did not apologize for the wait. Just said have a good day this establishment has terrible customer service read more

Good selection, but cheaper to buy online on Amazon and the store could be organized better.

Holy crap, so terrible. I went in there trying to buy some candy and had to leave because every single one of the employees was frankly, inept at their job. There were four aisles, and each cashier was caught up drowning in their own pathetic moat of customer service despair. One cashier held up the line to price check a little bead necklace that could not have been more than fifty cents; another cashier could not figure out her register. A third cashier was looking for a specific costume that was supposedly put on reserve, despite the manager assuring her that they do not reserve items for customers. And where was the fourth cashier? Also assisting with the costume that, as already established, was not, and had never been reserved. Oh, and to cap off the entire experience, the power went out and an employee screamed and bolted in fear - directly into my girlfriend. read more

My husband went in for my birthday balloons w few days ago and he didn't notice he picked up the wrong ones until after she had just finished inflating over a dozen balloons! The associate Britney was very nice and replaced the whole pack with the right ones! read more

Just waited 20 mins in line with no movement. Line was all the way down the aisle. Employees just answering the phone and having issues with the registers. I eventually just gave up. read more

I am from South Carolina and my shopping experience at our party city is very different than what I just experienced. The selection is excellent can't beat it . The store is a smaller store so it was a bit tight in the isles . The shelves were very messy and the low shelves needed restocking lots up high so you had to ask for help. They only had two registers running on a Saturday and those were back up . I noticed upon entering the store and approaching the cash register there was no greeting. I pick out three balloons and the women waiting on me was annoyed right off the bat . This individual didn't smile once , looked miserable and did not want to be there . She finished our order it was 80.00 no thank you , nothing! Just said next for the next customer . We moved on to have our balloons filled and basically encounter the same thing. No greeting , no smile , no eye contact . Just another miserable employee . In total there were 4 employees , not one smiled or greeted anyone . There was no eye contact , thank you or have a nice day . I felt bad for them they seemed so miserable ! read more

Party City - Party Supplies Near Me - Cary, North Carolina

I checked the website and it said that there were two of the product I was looking for. I went into the store and asked an employee. She pointed me to a shelf and I told her that I looked and didn't see it but that the website said they had two. She shrugged her shoulders and said " Oh well that is where it would be" We just sort of stood there looking at each other. I am shocked at the terrible customer service at this location. I wont go back read more

I got my mask for for the Yelp Elite Masquerade here. Lots of Halloween costume options. The staff is very friendly. Without the cashier's heads up on Vivace's location I would've had a pretty hard time finding it. read more

I've visited this location a few times before without any trouble, besides the long lines but that's to be expected, but recently had a horrible experience. I looked online to see if they had a balloon I wanted. I called in and I stated that I wanted a regular size balloon and not the giant one- I was VERY specific about that point. The lady I spoke too was like okay. I sent my boyfriend out to pick up the balloon. He came back with the giant one. I asked him why he has that that's not what I ordered and he said he just picked up whatever it was I called in. I call to ask if I can come in and get the regular size one and an employee told me that since the helium was already used there was probably no way to return it and get the one I want. At this point I'm furious because it seems as though they are refusing to rectify a mistake made on their part. So, I call again to speak to a manager and she is far from being understanding. She proceeds to tell me there is no "regular" size in the balloon I wanted and that that size was the regular for them. that is the DUMBEST most pathetic excuse I have ever heard. There is clearly a difference when someone says they want the smaller size and not the giant size. And at what point were any of the employees I talked to going to mention that?!! They could have said sorry ma'am but we only carry the giant- but they didn't. Even when I called back to complain initially no one said ma'am we don't carry that product. So bottom line: 1) employees were friendly but completely unknowledgeable of the products carried in their store 2) the manager was rude and had poor customer service Used to love this party city but this experience has completely soured it for me. read more

Cheap merchandise and awful return policy! I bought a pair of blue stockings and false eye lashes for a birthday party I was attending. The stockings didn't match the outfit I bought it for and the eyelashes didn't stick, so they weren't worn. They wouldn't take back the unused stockings or the defective eyelashes because the package was open. Will unfortunately be taking my business elsewhere. read more

What a shame there's no competition for this store in Cary because this place is terrible. My balloon order placed in person the day before was not ready for pick up at the time agreed upon on the day of our event and we were on a tight timeline that day so it threw everything off. I got there at the specified time and they had not even started filling my order yet (of 28 balloons!) there were also 3 ladies in front of me in the same boat whose pick up times were before mine. So not only did I have to wait for my order, I had to wait for theirs to be filled before mine was even started! The place was mobbed on graduation day and the line was to the door. They had 5 people filling balloons and 2 on cash register. Two of my balloons weren't even fully inflated. Total ( and expensive) disappointment. read more

So I came the night before Halloween to grab a few things for a party I was going to that night. Although it said online that they were open until 11, they said they were closing at 10. When I got in line at 10 I realized I had forgotten the bag of stuff I needed to exchange in the car. Keep in mind, they don't do money back returns. So I was running out to my car and the woman at the door said she wouldn't let me back in. And I told her I would only be a second and she argued with me and berated me for not having a watch. A WATCH. I understand that they are tired and cranky and want to go home, but I have worked a 50 hour work week and was looking forward to the night off and this woman ruined it. Suffice to say I won't be coming back here ever again. read more

Party City has everything you need for birthday parties, showers, bridal showers, Halloween costumes, etc. The prices tend to be a little on the high side, but it's nice to be able to get everything in one place. The biggest complaint I have though is that it is often VERY slow to check out. read more

Party City will not be getting any of my future business. I had the worst experience ordering balloons for my husband's birthday. Here's a recap of the worst customer experience of my life: I placed an online order for 6 ballons (large gold '3' and '0' balloons, along with 4 large red balloons) about 10 days prior to the party. Three days before the party, I received an email saying that my online order was cancelled. I called the store to ask about this, and was told by Employee A that it's company policy to cancel orders if they haven't been picked up in 7 days. I explained that the balloons were ordered 10 days out and were scheduled to be blown up in 3 days and there wasn't even anything to pick up yet. Employee A old me that she was pretty sure the order was cancelled and I would need to resubmit the order. Before hanging up, I asked Employee A if she would double check her system to ensure the order was truly cancelled. Lo and behold, it was still active in the system and she assured me it would be ready for pick up without issue on the day I requested. Great. Not feeling overly confident with the first phone call, I decided to call again to confirm my order one day before the party. The employee I spoke with that day, Employee B, couldn't find my order in the system at all. Shocking. I waited and waited on hold for Employee B to find Employee A. Turns out Employee A found the order in the system and again assured me it would be completed as requested. My confidence in actually getting balloons the next day was greatly diminishing. Finally, the morning of the party arrives and it's balloon pick up time. My dear friend arrived at Party City to pick up the balloons, only to discover that the '3' and '0' were ready, but they employees had no idea that there were four other balloon in the order. After scrounging around in the back for some time, the employee emerged and handed my friend four red balloons. They were not inflated. After expressing that I had ordered all of the balloons to be inflated, the employee explained that it would be an additional $4 charge per balloon to blow up. At this point, my friend was so annoyed that she agreed to the charges and pays for the order. She leaves with 6 inflated balloons and it seems like we've crossed the finish line. But what would a good balloon saga be without another twist? Turns out Party City not only charged my friend the additional $16 inflating fee, they also charged her for the entire order - an order that I had already been charged for through my online purchase. Today she called Party City and asked them to refund her since they double charged us. They are making her come in to the store, bring her original recipe, along my e-receipt in order to get a refund. This is absolutely ridiculous and down right wrong. This isn't rocket science people. It's balloons. Get yourselves together, Party City. read more

Poor customer service!!!! The store is outdated first of all, and went to order balloons almost a week in advance from the Super Bowl. Upon arriving, the two specific balloon styles requested, one style was sold out! How is it sold out if I purchased in advanced? The manager was of no help and offered to refund the merch, that was not the point and there was no convincing her through her thick skull that they shouldn't sell items that are not going to be in stock. So I left with a handful of the same balloons at the same price I had purchased. Lesson learned take your balloons home and than bring them to inflate. Or the easiest one of all...go to another Party City! read more

Never had a problem with this location and the first time I set foot in there was over 15 years ago

The 4th of July is about civic duty and celebrating being an American citizen. I choose to celebrate by volunteering to blow up 200 balloons for the annual UPHA (University Park Homeowners Association) parade, a long & celebrated tradition. The balloons were for the children. The local fire department led the parade with a firetruck, City Counselors were in attendance, along with dozens of families and expectant children. My job was supposed to be simple. I was looking forward to participating in the festivities, but Jennifer Carter's lazy incompetence thwarted my best intentions. She humiliated me in front of my neighbors and the entire community by selling me TWO empty helium tanks. One tank would have been sufficient, but when the stakes are high I like to be prepared. When I went to return these tanks another manager (who would not give me his name) refused to refund both tanks, claiming that one tanks had "some" helium, although not enough pressure to fill up even one balloon. Instead of handing out balloons to laughing children I was forced to watch their faces sour when they realized I had failed at my mission. I hope Jennifer & the entire staff of Party City are as haunted by their disappointment as I am. Think of the children. Happy Independence Day, fuck these people. read more

Watch what you purchase -- just went to to return a tutu purchased this last weekend (for Anime this weekend). When it was purchased the packaging had a torn gusset -- I noticed but didn't think a thing of it. My daughter went to exchange/return this and was told it couldn't be resold because obviously it was worn and the packaging was damaged. It WASN'T worn -- it was tried on with the rest of her costume. Then!! - told it smells like smoke?? To me smells like something between mothballs and a rotten fortune cookie. How about I wash the stupid $20 piece of nothing and try this return crap again. Thinking back to the torn gusset on the package -- who knows how many times this stupid tutu has be purchased, returned, and resold... Very very poor customer service -- now I'm out 40 bucks in tutus. read more

13 days until Halloween I was purchasing costume accessories. After the items were rung up the cashier informed me there was "absolutely no returns or exchanges". I pointed out that was not what the policy stated on the pad next to me on the counter. She picked it up and threw it at my hand then stared me down, daring me to say something. I have never experienced such rudeness and aggression at a store. They lost one customer for life. The receipt even states they will gladly accept returns and exchanges until oct 24th so I'm not sure what this was all about. read more

Our business have used Party City in the past so we went back and ordered the balloons we needed. We had a mix of mylar and latex balloons to make about 4 bunches to put in different places. This was a two day event and the balloons we got last year held up through both days. The ones this year did not. The mylar balloons did okay but the latex went down quickly, not even making it through the first night. I just wanted to let people know. Thank you for allowing me to comment. read more