Definitely don't come to this place. Customer service is horrible. Lady blowing up the balloons has the worst energy and was sooooooo slowwwww blowing up the balloons. And she gave me attitude when I asked where I was in line, cuz I had been waiting for well over an hour. I knew this place sucked from the second I walked in. Definitely have to find a new place to get balloons. read more

Came in last min, frantic & Kesha, Brandon & Justin were such a great help. I mean made my day 10x times better! Very friendly, understanding! Thank you so much for your exceptional customer service! Happy human read more

Party City - Pink ballons !! - Party Supplies Near Me - Atlanta, Georgia

The staff at the party city in Buckhead are miserable. Clearly, they have no interest in working with the customers. Disheveled hair, disheveled fingernails, clothes that literally look like they're out of the dirty clothes hamper. Inventory is basically zero. Allegedly, it's due to "a renovation"... So, does your renovation mean I get absolutely terrible customer service? Attention customers, don't waste your time here... read more

The two older gentlemen blowing up balloons should consider retiring. I listened to them talk poorly about customers who were calling the phone lines. Disgusting behavior. Please retire and stop being miserable humans. Highly unprofessional. May the universe bring the same energy back to them. The front lady was kind and professional. read more

Went during the timeframe of permanently closing, and regardless of the store closing, customer service should be much much better! Young staff possess NO customer service skills whatsoever!!! Horrible!!! Glad they closing!!! And this was not the first time! Can't find good customer service nowhere anymore!!!!! read more

The customer service in this store is absolutely awful. Very unfriendly and unprofessional. I try to avoid this store but occasionally find myself in the position of needing something quickly and it is in my neighborhood I am always disappointed! If you need balloons try the Publix in this same shopping center. I always have a pleasant experience there. read more

We went in for balloons for my daughters birthday party. There was no one to help me in the place. There were two ladies filling balloons with air and one guy, Dean, at the counter. The two ladies were quite curt with no "may I help you." They were more like two drowning swimmers gasping for breath, "Balloons are a ten minute wait." I gave them the balloons we wanted and asked whether I could pay while I waited. They pointed at the scraggly guy Dean at the counter. Dean greeted me like a hungover thirtysomething who loves at home still would, and didn't say anything while I paid. I realized after paying that I didn't have any weights for the balloons and asked Dean for some, to which he said his first words, "There were no weights on the counter." Dear manager - shouldn't you want your employees to try to get your customers to buy more stuff? Especially if buying said stuff is valuable to the customer? And you? Dean needs not to interact with customers....at least not until after his successful completion of a twelve step program. read more

Party City - Party Supplies Near Me - Atlanta, Georgia

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I'm convinced all Party City locations have the worst customer service. Attempting to get 4 balloons. NO ONE else is in the store - 3 employees are blowing up balloons! One is in the phone on speaker phone, another one is doing an order and moving at the slowest pace and the guy was on an order - blowing up an it's a boy or girl ballon that took 3 seconds and then walked away. And is just looking up in the sky now. Meanwhile the other girl is still on speaking phone... smh. Back to Amazon I go and just buy a helium tank. read more

Of the Party City stores I have been to, this store in Buckhead is the nicest! There was nothing wrong here.

This party city sucks. They act like they can't help anyone. The person at the balloon station said they couldn't blow balloons up for me because they were "too busy" even though blowing up balloons literally takes 2 seconds and they weren't even doing anything. Will never come back to this party city ever again. read more

My visits to Party City have been during Halloween season. Party City is a good place to go if you're looking for a quick, easy, and relatively cheap off-the-rack Halloween costume. They have several in-stock at the store in various sizes ready for you to try on and purchase. Party City came through for me the last time I shopped for an off-the-rack costume. I was able to find a great Luigi costume in my size for only $29.99. Back then, Party City carried two Luigi (and Mario) costumes: a regular version that came with a hat, jumpsuit, and moustache (that's the one I got) and a premium version that also came with gloves and an inflatable belly. These days, you can only get the premium version and it's $49.99. Having been very satisfied with the regular version, I don't think the premium version is worth the extra 20 bucks. I've been disappointed by the in-store selection of costumes (for men) at Party City this year. It just doesn't seem as fun or impressive to me as in years past. Most of Party City's best costumes, in my opinion, are available online only. An example is the Walter White hazmat suit from Breaking Bad (http://www.partycity.com/product/adult+hazmat+suit+walter+white+costume+breaking+bad.do). The stores carry the Ninja Turtles Leonardo costume, but they do not carry Donatello, Michelangelo, or Raphael ("Gimme a break!"). If you want to dress up as one of the other turtles, you must order your costume online. Out of curiosity, I tried on the Leonardo costume at this store and was creeped out by what I saw. Maybe they should change the name of the costume to Creepy Leonardo or Creepy Ninja Turtle. I do like that Party City has fitting rooms set up so you can try on costumes before you buy them, but the fitting rooms at this store are uncomfortably small. There are two makeshift fitting "rooms" that have been erected in the middle of one of the shopping aisles. It's hard to unpack a costume, undress, and try a costume on in such a small space. There's a long mirror inside each fitting room, but it's difficult to get a full-body view of your costume without stepping outside. Also, it's very easy for someone to walk in on you as all that's separating you from the folks shopping in the aisle outside is a simple black curtain. All in all, the fitting rooms are uncomfortable and awkward and Party City should figure out a better solution. If you order a Halloween costume from Party City's website, you can return it in-store for a full refund by October 24, 2017 (http://www.partycity.com/category/customer+service/returns+and+exchanges.do). After October 24, only exchanges are accepted. I found a costume that I liked on Party City's website (online order only). However, I ended up ordering the costume from Amazon instead because Amazon had a better price. Party City had the costume for $49.99 before tax. After a 20% off Halloween online discount, the costume would've been $39.99 before tax with free shipping. Amazon had the same costume for $38.69 before tax with free shipping. Customer service at this location was A-OK. The employee who helped me with the Leonardo costume was nice. This Party City is inside The Peach shopping center in Buckhead. It's the same shopping center that has a Publix and Barnes & Noble. read more

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Dropping in a last minute costume. I noticed alot of 50% off Holloween clearance signs. Which Is always fantastic with me at any store. There's a lot of empty shelves because it is after one of the most expensive holidays. Holloween!! Customers darn near cleared the store of anything close to Holloween decor. I was trying to find a Day of the Dead costume. But it wasn't that much left. One young man who work there saw the struggle on my face, trying to decide on what to put together for this costume. I did get his name, but he was very helpful and polite. I did notice that he was only one running helping the few customers with there needs. But needless to say I chose some pretty good 50% off Holloween clearance items. read more

Party City - 50% sales! Yay - Party Supplies Near Me - Atlanta, Georgia

Friday, May 7th. Two days before Mothers Day. Busy time, I'm sure. But, 'I can sell you the balloons but I can't inflate them for you' busy? Really?? read more

Great experience today! Everyone was very helpful!!! I had trouble finding what I needed and several people went out of their way to help me. read more

Horrible service and staff. It's unfortunate that this is the closest party city near us as the staff are awful to work with and rude. Every time we go in there, we're met with another incident of rudeness or unhelpfulness from the staff. They are always talking to eachother and "too busy" to help. Please corporate- hire better people for this location! read more

There's no way to reach the store!!! They take the phone off the hook during business hours

over the past 3 months i have spent more than 1000 dollars at the company but the store at this location is the worst- The black gentleman ( i am black ) at this location needs both an attitude check and a good ole ass kicking. Talked to customers with no respect and look like everybody is getting on his nerves- I spent 300 dollars and if i could cancel my balloon order for next sat I would. I would never go to this location- back to henderson mill Just ridiculous ... read more

In a store full of DEBBIE DOWNERS, Tre was a bright and shining star! He turned my experience around because I was definitely ready to walk out of the store! Thank you Tre so much for not being like the others! Next time I come back, I want you to help me and only you! Thank you! Thank you! Thank you! read more

Placed a curbside pickup order with a 5:09p pickup time... its 5:37p and I'm still waiting. I called and they said they were coming... it's been paid for so why is it so hard to just bring it out. read more

Party City - Curbside pickup - Party Supplies Near Me - Atlanta, Georgia

Awful service. This place is a wreck and never gets anything right. I'd recommend driving to another part of town for whatever you need

Incredible selection of fun stuff for a Hawaiian themed party as well as tons of balloons and candy. I need to come and shop here just for fun not only when I am in party mode. I got a great gift for the party I was headed to and tons of ideas for cute things to grab on my next visit. Dean was very helpful to me in selecting just the right item. Fast and friendly checkout. I will be back soon. Party onl! read more

Party City - Huge selection of balloons. This isn't even half of what they have! - Party Supplies Near Me - Atlanta, Georgia

Second year in a row coming to this location for a Halloween costume. A bit disappointed in the costume selection, costume I want wasn't available and I was left having to pick another one. It's more than 15 days away from Halloween and already sold out for costumes? I would say go elsewhere but they do have the largest selection for costumes under $100 and the staff is super friendly even if you come in at 10pm on a Friday night! The fitting room area is a little disappointing, it's in the middle of the candy aisle and only two to uses, recommend for you don't wait until everyone is coming closer to Halloween if you need to try on costumes. Overall pretty alright experience and mostly likely will be coming back next year again and don't forget to check the Party City website for coupons! read more

Party City - Fitting room for Halloween - Party Supplies Near Me - Atlanta, Georgia

If you need candy, this Party City has lots of it. Look for a big sign that says, "Candy City" and you've hit pay dirt. Assorted sweets for candy bars (like jellybeans, gumballs, peanut chocolate drops, rock candy, and foil-wrapped chocolate coins) line one side of the aisle. All the items are color coordinated to match the color scheme of the party. On the other side of the aisle are large bags of assorted candy--perfect for Halloween, party favors and piñatas. There are about a dozen or so piñatas on the very top shelf. Most of them are of Disney characters or superheroes. Further down the aisle is a collection of candies sure to bring out your inner child. Some things I hadn't seen in ages: wax lips, candy necklaces, Pez, Pop Rocks, Ring Pops, Warheads and Hello Kitty candies, to name a few. This Party City offers a decent selection of candy. But aside from the color-coordinated items, it's nothing you can't find at a grocery or big box store. And it's definitely much more expensive. read more

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Would give zero stars if I could. Staff members were rude and unhelpful, store was filthy and unorganized. They were too lazy to blow Up balloons after waiting in a 15 minute line. read more

This is the most central Party City to Buckhead, and I swear that just makes it even busier than all the others. Went in for some party items and left our having spent almost $80. I laugh when I get their coupons because they are always like $10 off $50 and I go in thinking, Im not going to spend $50 at Party City...and most times. I do. What I really like is that no matter your party scheme or color, you will find something at Party City to keep the party moving forwards. You can also create banners and get specialized invitations at this location. I also like that the balloon line moves so much faster than it does at other stores. No need to reserve balloons a week in advance. My biggest complaint about this place is that none of the Party City employees seem excited about working in the party planning industry. Sometimes you seem to get people that just wish they could be working anywhere else in the world and this location is no exception to that. One other drawback I have is that sometimes you can find things much cheaper at another store than at Party City, so some cost comparison should be taken, they had a cupcake holder that was $29 here, and I found the exact same one, but different brand at Walmart for $20 less. read more

I made a trip to this local Party City and had the most horrible experience. The store was basically empty. There were a handful of shoppers and myself inside. I was being assisted by a store clerk looking for balloons and a theme. I was at the front of the store waiting in line Number 3 in line and she came back to say she didn't have the balloon package in stock. I said okay, what other balloons can I get I am waiting for her to bring them back to me in line. We finally found the balloons and I am next to check out. When the store manager Anthony Bellamy proceeds to take the woman behind me in line NEXT. As if I was not there. I said I was next he said no she was. Then argues with me if I was or wasn't. He basically discriminated on me as a Black woman and allowed the the White woman to go ahead of me. In 2022 you have employees for corporate organizations representing the brand that are taking part in shameful and disrespectful behavior as this. His action should be called out and have consequences that result in immediate removal as a manger and employee. He had no legitimate reason to place her a head of me after I waited for 15 minutes in line and their registers were down. DISGRACEFUL, I see why the store is doing so poorly. Did I forget to say he was Black too. SMH! read more

I come to this Party City for every occasion and it is so sad that for one of my most important occasions, they completely dropped the ball and turned my party into a nightmare. My friend ordered a gender reveal balloon online which clearly stated a certain color to get and after having a celebration of a lifetime popping my balloon, I was later informed that my celebration was in complete vain because the worker did not make the order correct and had me celebrating something that was untrue. I wish I had the employees name so that I could direct this review to him but unfortunately I do not. He didn't seem to have any remorse when my friend called and complained about it instead he stated that when the orders come in online it doesn't state what it is. Which makes no sense because you have to know what order you are placing! When my friend spoke with customer service the agent stated she clearly could see what the order was for and that the mistake was completely due to the employee in store. I guess as a man he could careless the emotions or feeling that a woman would have when it comes to such a life changing moment in her life and he completely robbed me of my moment. I will NEVER be a patron of Party City ever again because my previous loyalty to them clearly meant nothing for them to be so negligent when it was time for me to have something to celebrate. So thank you Party City for robbing me of my moment and causing emotional distress during the time I should be the most peaceful in my life. read more

Terrible customer service.. I just went there and the only help I got was being told to go to another party city. I can't speak for the rest of their workers but the 2 working in the morning of May 1,2022 were incredibly lazy workers. I came in for 2 normal balloons (black and gold).. dude said he couldn't help be she's he needed to do another order. Clearly they both were just tryin to chill and do nothing. They told the lady behind me the same thing..crazy that counts as "working"these days read more

I live in California and had birthday balloons ordered for my daughter to be delivered in Atlanta. They were supposed to arrive between 12-1pm. They never showed up, and when I called at 3:30pm they said they'd tried to deliver them but no one was home. My daughter was home all day waiting for them, so that is not true. They also stated that they tried to call me, but I didn't receive a single call during that time. Basically, I paid to have my daughter surprised with some birthday balloons and they failed to provide the service I paid for. Now, I have to request a refund and my daughter didn't receive her birthday balloons. Super disappointed. Don't use this store! read more

Was really impressed with the professionalism and safety of their curbside pick up. Thank you.

We arrived to the store 10 min prior to closing. We picked our items and proceeded to the balloon counter but at 8pm they didn't want to fill a few balloons for us because they were closed . But as we were leaving they were filling a balloon for another customer. Either way good customer service would have taken the 5 extra minutes to satisfy a customer instead making them come back the next day for a 5 min task when you have two employees standing at the balloon counter doing nothing . Sadly, the assistant manager didn't care to help either . read more

Great experience this morning! The two gentlemen that were working this morning were very helpful and courteous. Big shout out to Courtney!

5-stars for excellent service!! I ordered several items for office event, and when I called to check on the items that were missing from the order, Brooklyn found the missing items and added it to my existing order. When I came into the store, she was just as helpful, and upbeat as she was on the phone. I believe Brooklyn was the only person working, but she managed to assist, greet, and ring up the other customers! Thanks for the great experience! read more

I placed me order online and all was well. A couple items were out of stock but that's bound to happen. Then my entire order got returned and we don't know why. I was incredibly frustrated. You may be wondering why I would give five stars for the situation. But to me accidents happen especially with technology and it's all about the recovery. LaQuinta took such good care of us. She did everything she could to get our order back together and make it right. She is the definition of great customer service! read more

Went in to purchase balloons. No one was in the store. The parking lot literally had 3 cars. But the balloon counter was closed because "they were overwhelmed"with orders. Ironically there was no staff filling any orders at the time and all staff was available because no one was in the store. Maybe I was just a little too close to closing time. I guess the remaining 30 mins would have been a hard ask for 2 balloons. I'm a frequent customer until now .Customer service at its best! read more

Very rude manager instead of them telling us they where getting ready to closed she turned off the lights . As I was asking for help she told us the Alarm sets a 5 so we had to be out the store . Wow What great customer service !! But don't worry I won't return read more

Awesome store! Well stocked and the employees are very helpful!! I've been here several times in the past few months for Halloween supplies and bachelorette and party supplies. Each time I've found exactly what I needed. read more

When at this party city location, I asked what was inside a confetti cannon. The employee said "I don't know, you want me to try it and see?" I said "sure", she shot it off in the store and then charged me $7 for it!! I had purchased these online for pick up in store. When I found out they were not what I wanted, rather than accepting a return and buying what I wanted, she told me I would have to wait 3-5 days for the return to be cleared! So...Don't buy online unless you know for sure what you are getting, and if you don't know... don't let them show you because you'll pay for it! read more

Eight people working and they couldn't blow up 3 balloons for us. Unacceptable. Asked us to buy their balloons and string but walk to Publix to have them blown up. Won't be coming back. read more

8:25pm. Store open til 9. Balloon Counter closed as they were overwhelmed with orders to be filled - three staff working and maybe 4 customers in the store. My request - 1 balloon. Really ?? Not the way to do business - read more