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    Party Brite

    5.0 (1 review)
    Open Open 24 hours

    Services - Party Brite

    Balloon services

    Equipment rental

    Party equipment rental

    Party Brite Photos

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    5 years ago

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    Saddleback Equipment Rentals - Friendsgiving

    Saddleback Equipment Rentals

    (67 reviews)

    If I could give this place more stars I would. The people are extremely nice and helpful. The…read moreprices are very reasonable. They make pick-up and returns simple. They're also able to make recommendations for equipment if you don't know exactly what you need.

    Went in person (in advance) to reserve tables and chairs for a party on 2/16/25. Dealt with Jorge…read morethat day, who was great. Arrived for pick up 2/15/25 and the place was all locked up and closed for the day. EARLY!!!! No note, nothing. I understand that things happen. But how about a phone call? We would've come 2/14/25 if they needed us to. Leaving customers stranded is just unacceptable business behavior. I left a voicemail that day, hoping for a professional return call Monday morning, explaining what happened. Never heard a word from them, so I called the store. I spoke with Mike. Incredibly rude and unprofessional guy, who said he was the manager 'right now'. But couldn't tell me who the manager would be 'later' that I could speak to. So, I asked for the owner's name. Mike also refused to share the owner's name. I wasn't asking for an address or even a phone number for goodness' sake. I got a lot of run-around, as Mike was dancing around any questions I asked, trying to figure out what had happened Saturday. Just be kind and honest and apologetic when you leave a customer stranded. We've used this place forever, so this was really disappointing. The good news: we had to last minute scramble as my husband randomly google searched local rentals. We stumbled upon XLNT PARTY RENTALS in Orange. Julio answered my call, even though he was driving home already. Within the hour we had pictures and a quote. We crossed our fingers and set up delivery for the very next morning. Julio delivered (literally!) by 9:00am. The entire order went off smoothly and our 35 guests did not have to sit on the ground. Pick-up Monday also went great. I would highly recommend them! Grateful to XLNT PARTY RENTALS for coming through for us! Incredibly disappointed in Saddleback for being so unprofessional in not providing our rental, and even more so with Mike's ridiculous/rude/childish phone skills. Side note: If I ever hear back from anyone at Saddleback, I'll update this post. Update: 10 days since our failed rental and still no call.

    Party Brite - partyequipmentrentals - Updated May 2026

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