I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

We had an outstanding experience working with Ashton Ernst Ballard of the Justin Landis Group…read morethroughout the sale of our property. After previously having difficulty selling our home, Ashton came in with a thoughtful, organized, and well-executed plan that immediately gave us confidence. Her professionalism, market knowledge, and strategic approach made all the difference in helping us successfully navigate a very challenging market. Ashton was consistently easy to communicate with, responsive, and proactive throughout the entire process. She kept us informed every step of the way and was always available to answer questions or provide guidance when needed. Her calm, solution-oriented approach helped make what could have been a very stressful experience feel manageable and smooth. We truly appreciated Ashton's dedication, attention to detail, and expertise, and we highly recommend her and the Justin Landis Group to anyone looking to buy or sell a home.

JASMINE IS AWESOME!!…read more Jasmine has been the ONLY person on this stressful journey who not only responded quickly, even though she couldn't help me, but actually went the EXTRA mile and helped me to find exactly what I needed to help me!!!! Gif sent me an angel on a day I needed it more than ever, he took one away but sent me another

We had the opportunity to work directly with Olga Palmer, and she was extremely responsive, highly…read moredetail-oriented, and consistently kept our best interests in mind. She worked closely with the contractors to ensure all necessary updates were addressed in a timely manner. I would highly recommend both Olga and the company. Thank you.

I'm a landlord of a single family house in the Atlanta area. For the past 3 months, their…read moremaintenance department told me the house needed urgent deck and interior ceiling stain repair. Due to medical reasons (brain injury), I did not respond. On March 17, they emailed me to say if I didn't deposit $4600 to cover the work, they'd do it and stop forwarding rent payment. So I sent the funds and approval. Since then, no work has been done. I've asked repeatedly when it would start, with no response. RW kept telling me how urgent the work was - but once they got my money, suddenly the urgency is gone. I am talking to my real estate attorney about this today (4/13). If the tenant is injured due to work RW didn't do despite being required to by contract, that liability is with RW. Last Year RW was bought by a Japanese real estate company. Don't know if that's why their service is so poor, but not surprising.

I viewed this community without an appointment because I was limited on time. The staff was very…read morekind and helped me understand what the area of Chamblee has to offer. I will be relocating ITP, and hope that my commute will allow me to stay in this community.

Loud, smelly, dirty, overpriced, property with incompetent management…read more There are so many problems with this property. I have lived here for over two years at this point and I have seen the quality of life in this complex deteriorate over time, sharply dropping when Greystar took over. First off: the property is LOUD. Whether it's neighbors dogs fighting, constant construction (on this building or surrounding buildings), endless landscaping and non-stop toxic leaf blowers spewing gasoline and noise into the air (which get used for way more than just blowing leaves by the way, they even clean the hallways with them, no care at all for resident's quality of life), you're barely going to have a quiet moment. Trying to work from home here is absolute hell. The non-stop landscaping doesn't ever actually make the greenspace in the middle of the property look nice, as it is always full of dog waste anyway. On that topic, the complex is "dog friendly" but unfortunately that just means "dog waste everywhere." In the hallways, elevators, all over the grass, look out for dog waste, because nobody ever picks it up. It's so bad that management has sent out more than one email reminding residents not to let their dogs urinate in the elevator. Any time you take the elevator it's a gamble whether you're about to be trapped in there with one of the worst smells of your life, assuming the elevators are actually working, which they frequently are not. The dumpsters and trash cans on the property are often overflowing and teeming with flies. Residents leave garbage everywhere (hallways, parking lot), nobody cleans it up. We have three dumpsters and multiple trash cans around the property and they are still always surrounded with garbage anyway as well as random litter all over. Despite the lease claiming that this is essentially a non-smoking community cigarette butts are everywhere. The dumpsters smell truly revolting in the summer when it gets hot, exacerbated by the fact that residents often just throw trash into the recycling anyway. Rent is overpriced, the apartments look 20 years old inside and the appliances are the cheapest ones you could possibly buy. They're trying to spruce it up with a new coat of paint outside but it doesn't make it any nicer to actually be in the apartments. Instead of spending money on a half-baked paint job that nobody wanted you should spend it on upgrading the residents appliances to units that are from this century. The elevators frequently break down for extended periods of time. You'd barely excuse that at a sub-$1,000 apartment, definitely not at these prices. On top of the already high rent (which Greystar raised almost 20% last year) you're nickle-and-dimed for absolutely everything. Extra $5 for the statement, $5 for pest control, $25 for valet trash service, $14 for "common area electricity", $30 for Fetch Package Delivery. It's ridiculous that despite how expensive the complex is they STILL tack on all these extra fees every month. Greystar wants to force all mail through "Fetch Package," a 3rd party service where you send your mail to their address instead of yours and they deliver it to your door. I don't have a single good thing to say about their services, they lose packages and are constantly late with their delivery windows. Residents are forced to put up with this because we have no leverage. Greystar expects us to pay for the privilege of interacting with this company instead of just receiving mail at our apartment complex like any other apartment. Do not bother going to management with any of your concerns. They will pass the buck, and otherwise find any way possible to completely ignore any and all problems. They have made it clear that their focus is 100% on attracting new tenants (hence all the 5-star google reviews from people who didn't even move into the property, or have only been here for a few days) and that they do not care at all once you are locked into a lease and can not leave. They are unsympathetic to any issues, and unwilling to help. Staff on-site are not able to help and say everything is out of their control, but they will do nothing to make sure that your issues are put in front of somebody who can help as upper management are absolutely uncaring. Upper management will return no phone calls or emails, they will pretend you don't exist as long as your rent checks keep clearing. I would not recommend this place to an enemy. Greystar do not care about their residents. Once you have moved in and are paying rent, if there is a problem they are not interested. They will do nothing to make your experience living here nicer, they will never fix any problems or respond to any complaints.

Management = slum lord. Management needs classes on how to manage. There are continuous mistakes…read moreand they can't even own up to them or apologize to people. If you want to live somewhere that replaces everything with damaged/used parts(literally everything) or uses caulk to patch up everything, then this is your spot. Maintenance cannot complete all work orders. Vendors are sometimes needed. Let's hope the mold isn't why we have been sick so often recently.

I lived here for 2 years & loved it! Things you should know:…read moreI. PARKING Their garage is resident exclusive, but the upper parking deck is available for residents AND guests. This feature is a big deal for a luxury apartment complex, considering guest parking at most other locations is extremely limited and inconvenient. II. LOCATION You're close to 285, so travel is convenient. Walmart is across the street (literally walkable). Costco, Publix, and Kroger are up the road as alternatives. You could walk to the Marta (so airport travel is convenient) and you could also walk to downtown Chamblee. This location is literally a jackpot ~ you couldn't find better. You're also by all the outstanding food culture on Buford Highway. Not to mention, left of Walmart is the "Chamblee Trail" you could utilize for walks and runs daily. III. SERVICE Maintenance is always timely and considerate about entry. The administrative team is informative and helpful via email and in person. The website for payments and maintenance calls is easy to navigate as well. Can I also mention how DOG FRIENDLY this place is? IV. QUALITY Very affordable for the luxury boho, anthropology design of the complex. You won't be disappointed in the amenities and esthetic of all the shared spaces. One issue I did encounter each summer, no matter how cleanly and spotless my space was.. was cockroaches. This means it's likely a widespread issue throughout the complex, spreading to neighboring rooms and not sourced from my area. To be transparent, it's a summer-long persistent battle, no matter what floor you're on or no matter how many times you call maintenance to call pest control. The only thing that stopped the cockroach raids was winter and cold weather. V. CAPACITY This complex is pretty high demand, not going to lie, so shoot your shot and get an apartment while you can..!

Low Key Scam Richard…read moretakes in multiple applications at a time to rent, where most home rental companies take down a home when an application is submitted and relist if application fails. So he's receiving multiple applications (at $75 an applicant) at once. The application process comes across as a scam as it continuously says incomplete, you'll complete and it will ask you for an additional $75. If you have any questions about this process you can email or call Richard, but don't expect him to reply. He's a fan of only sending out automated messages, nothing personal. If he actually picks up the phone, he'll say he's out of office and he'll call you right back... but that call will never come. Then you'll receive an automated sorry email saying you did not get the house 3 hours after he said he'd call you right back. Major coward vibes. If you need a man of integrity to rent from, you're not finding it here. Since applying to one of these rental homes, we have received contact scam phone calls and text messages. AND NOW WE HAVE HAD A $1200 FRAUDULENT PURCHASE ON OUR CREDIT CARD! Richard Burton is a crook!

I met Richard Burton online via a social medIa nvestor group and later met him in person at a…read moreconference. Myself and a client where looking to do a 1031 exchange to a area with good schools, appreciation and cash flow. Richard was amazing in helping to procure three homes and then did some minor fixing up and management afterwards. He's very humble, quiet and looks towards the clients best interest being forthcoming on neighborhoods, vacancy and tenant interest. If your looking to purchase a investment property and need it managed, Richard Burton is your go to person for North Atlanta Georgia.

Do not I repeat do not rent from this apartment complex. It is roach infested rat infested. They…read morehave wildlife running all over the complex. I have been here for over a year and a half and since I've been here they caught a fox and several raccoons I even saw one sitting on my patio one night Just chilling. The maintenance staff is nonexistence and the property managers. Well, let's just say there's a high turnaround for that for those since I've been here the last year and a half the complex has seen three different property managers two within the last six months I repeat do not rent from this place and do not believe the hype. There is no pool. There is no gym. There is no washer and dryer facilities there is no security. There is nothing good about this place. I am leaving the minute. My lease is up. Do not rent from this place.

I am getting things not only stolen but broken in my apartment this is the most saddest thing that…read morea leasing company could do is pretend that a tenant didn't pay. the lady stole my money I paid for December that put me in a hole now I owe an late fee. I screen shot everything. the maintenance isn't nothing but tricks . fucking off with little kids . I feel like the leasing office lady has alot to do with human trafficking around here.