A friend's mother was placed in Cascades of Bend, and it quickly turned into a heartbreaking…read morenightmare. Despite her daughter's devoted care, the facility suddenly restricted all visitors, including family. Her mother was isolated in her room with no explanation or compassion. She stopped eating, withdrew from the world, and fell into a deep depression. Before this, she was engaged and alert--but once cut off from human connection, she declined rapidly and passed away far sooner than expected. This facility took away her dignity and her will to live. No one should have to endure that. Run--don't walk--away from this place.

Best staff, have been coming here for many years and everyone, from housekeepers to management, are…read morealways smiling and willing to help. The facility is beautiful with a lot of areas to visit with your loved ones. Highly recommend!

I am so happy I took my mother's advice. She has been a Visiting Angel for many years and she…read morehighly recommended them to me for a career path. Now a Visiting Angel myself, I know what she was talking about. The staff not only puts their clients first in every respect, but also makes every effort to accommodate the needs of the employees. They try their best to honor needed days or times off. Benefits are offered, not to mention paid excellent periodic trainings. I would not hesitate recommending Visiting Angels to anyone looking for a good career with a great organization. And if you know of anyone needing quality, professional care, Visiting Angels is the one to call. Thanks, Visiting Angels!

Visiting angels has compassionate and caring people that really take the time to make sure every…read moreperson has quality care. It's a breath of fresh air.

I have worked in the senior care industry for many years, I've had the opportunity to collaborate…read morewith a number of home care agencies, and Right at Home consistently stands out as one of the most reliable and compassionate providers in Central Oregon. Their team is professional, communicative, and truly understands the complexities of aging and care coordination. I've referred multiple families to Right at Home with confidence, knowing they will be met with respect, empathy, and thoughtful care planning. Their caregivers are dependable and well-trained, and they genuinely connect with the individuals they serve. It's clear that Right at Home is committed not only to meeting physical care needs, but also to enhancing quality of life--and that makes all the difference. I wouldn't hesitate to recommend them to any family or healthcare professional seeking trustworthy in-home support.

The owner is rude and they lie! i got notified at 4pm that no one showed up for my mom. The owner…read morecalled me on Thanksgiving and I put her on speaker phone she cussed me out for everyone to hear. I got home to Right at Home saying two caregivers quit then the next day another one said she didn't want to come here. They don't care about their clients as one caregiver told me they let another client die after she told them something was wrong with the client. A horrible place that is rude and lies!

Nancy Webre was our consultant for my mother's geriatric care. Nancy's guidance was supportive and…read moreknowledge based leading us to the best possible choices. We are so grateful for this quality of help at such a sensitive time. I hope Nancy and Evergreen will be available when my children need to plan for me!

From the owner: Established in 1982, Evergreen In-Home Care Services in Bend, OR, is one of Oregon's longest…read morestanding in-home care agencies. There's simply no place like home for someone recovering from illness or injury or trying to remain independent into their advancing years. Home provides a sense of familiarity, and a sense of security that fosters healing and a healthy outlook. And thanks to Evergreen In-Home Care Services, it can be an extremely viable place to stay. Serving Deschutes, Jefferson and Crook counties, Evergreen offers: Geriatric care management Consultation and referral services Medication administration Personal care services Skilled nursing services Companion and respite care Homemaking services and meal preparation Transportation and errands assistance Alzheimer's and dementia care Hospice and end-of-life care Our mission is "To enhance the dignity and independence of our

On the plus side, they took us on in late 2020 when Partners in Care would not. The individual…read morepeople are good and caring. Pastor Noah is terrific as were a couple of others. The company, however, has terrible protocols and doesn't pay people enough and even though I knew and my paid caregiver knew he was dying in the last week I was left largely on my own unless I actually called for help. In other words, they weren't there when I needed them the most. Other problems: 1. Large turnover because they aren't paying their people enough in spite of the fact that they were charging the federal government over $5000 a month for 4-5 nursing visits each month. 2. No one ever gave me the book about "what to expect" during death. 3. CNAs and Nurses kept expecting me to know what to do next. One CNA made fun of me because I'd never put on a diaper. 4. On a desperate weekend when my spouse was pouring excrement from his poor old body I put in a desperate phone call and was TRANSFERRED TO A PORTLAND NUMBER -- there was nobody in the office here. Overall -- most of the individuals I worked with were caring in themselves, but the protocols they were following sucked and THEY LEFT ME ON MY OWN JUST WHEN I NEEDED THE MOST CARE. I cannot recommend the company.

Hate to say it, but my patience has finally run out with Heart n' Home Hospice. They used to be a…read moresmall, AMAZING agency with AWESOME people. I've worked hand in hand with this agency for over 11 years. They always rose to the challenge and ALWAYS took care of the patients as well as the providers. They especially went out of their way to recognize our Veterans. BUT - THINGS CHANGE - They were bought out by a huge national corporation last fall. The company is all about MONEY and NOT the Patients. They still have a few of the awesome folks working there, but since the buyout, a huge percentage of the employees and management left. To fill those management positions, corporate put folks in that quite frankly, are in over their heads. Never have I had to practically BEG for services and supplies for a Hospice Patient and actually end up paying out of my pocket to provide that patient with what they need, all while hearing from Heart n' Home corporate heads about the $$$$$. Then, to top it off, to be accused of being "needy" (wanted one additional day per week, for shower assistance) by the supervising RN? Not to mention the Executive Director was very condescending and arrogant to not only myself, but to the family of a patient? To witness the GOOD STAFF that brought supplies, get reamed out afterwards, by their Executive Director, for doing the right thing? Despite all this, I was still willing to work with them, no matter how CHEAP they were becoming. HOWEVER - the FINAL STRAW with me, was NO RECOGNITION OR RESPECT FOR A VIET NAM COMBAT VET........shameful and disgusting!!!!! It's obvious to me, this company is all about corporate earnings/profits and NOT about the patients or people working for them. Sad Day, Indeed...

Amazing care for loved ones. Understanding, passionate and easy to work with. With 5 homes to…read morechoose from, you can really feel good about where to place your loved one. The caregivers are fantastic!!!

Unprofessional. My Parents caregiver, a 20 year old just accused me of yelling screaming at her,…read moreUntrue. My Father lost his license and I asked her why he was driving. Then me a family member is accused by the Caregiver being in the wrong? Unprofessional, The Manager is backing up the Caregiver and is not delivering a Mature professional Adult to Care for my Parents. A concerned family member.

We dealt with this company awhile ago. Extremely unprofessional…read more We have the utmost respect for those that care for others. This company in my opinion is very poorly run and I feel the Owner/Director comes across quite narcistic. Support staff in office, delightful. They have never sent a caregiver that could fulfill my loved one's needs. They create shifts around the employees' desires vs clients needs. Had one caregiver say they could not start prior to about noon as they had trouble getting out of bed in the mornings. I would have to agree with the prior review that says a better name would be At Home "Zero Care" group. Could not recommend in good conscience.

Exceptional care and compassionate. Team dedicated to your needs. RNs, social workers, chaplains,…read morehome health aids and office staff already to meet your needs.

St. Charles Hospice was serving our mother in her final days in Sunriver, and then there was a…read morenearby forest fire. Even at a Level 1 (get ready), they refused to come out due to a company policy. We spent more than three days without care, even as all businesses remained open, local kids had soccer practice, and the PGA had a golf tournament. It was not acceptable. During the days with no care, the lead nurse went days without calling to check on mom, or any of us. We felt very uncared for. On the phone, they assured us that the funeral home would come out. Disgusting. (By contrast Visiting Angels Caregivers (wonderful people) came out, as well as the housekeepers, even during a Level 2 (get set) fire level.) When we tried to contact a supervisor at St. Charles Hospice to find a solution, he didn't return our call until the next day, even knowing that his company had given our mom 24-48 hours to live, and that we had been provided zero care in days. When we finally got him on the phone, he still denied care, even under Level 1, and even suggested that we move her to a hospital over an hour's drive from our home in Prineville. Another unacceptable, unnecessary, and terrible solution. This is some of the worst care, and some of the least caring care, that I've ever heard of. Our family highly recommends that you look elsewhere for hospice care. When we contacted two other hospice providers, they shared that they had no problem serving our mother, even under Level 1 or Level 2 evacuation warnings. One responded and came out just hours after our call. We are so relieved to never work with St. Charles Hospice again.