I am so happy I took my mother's advice. She has been a Visiting Angel for many years and she…read morehighly recommended them to me for a career path. Now a Visiting Angel myself, I know what she was talking about. The staff not only puts their clients first in every respect, but also makes every effort to accommodate the needs of the employees. They try their best to honor needed days or times off. Benefits are offered, not to mention paid excellent periodic trainings. I would not hesitate recommending Visiting Angels to anyone looking for a good career with a great organization. And if you know of anyone needing quality, professional care, Visiting Angels is the one to call. Thanks, Visiting Angels!

Visiting angels has compassionate and caring people that really take the time to make sure every…read moreperson has quality care. It's a breath of fresh air.

My husband has used the services of Partners in Care for over two years. They have been such a…read morehelp and blessing as he has struggled with numerous admissions and wounds. They are responsive, communicate, professional and clinically knowledgeable. Our primary team has been Mindy RN, Taylor PT, Candi OT, Jennie PTA and numerous people who have covered. We are so grateful to have this resource in our community.

During a difficult time of terminal illness for a loved one, we were blessed to be referred to…read morePartners in Care Hospice Service. The team of nurses were wonderful, thorough and so caring. They let us know what changes to expect as our loved one progressed through the dying process. The physician came by to meet us and was very kind. They have all kinds of services that we were able to tap into at no cost to us: chaplain, massage therapist, foot care and an aide to help with bathing, etc. I even had to call the on-call team a time or two and they were great. I highly recommend PIC.

Unprofessional. My Parents caregiver, a 20 year old just accused me of yelling screaming at her,…read moreUntrue. My Father lost his license and I asked her why he was driving. Then me a family member is accused by the Caregiver being in the wrong? Unprofessional, The Manager is backing up the Caregiver and is not delivering a Mature professional Adult to Care for my Parents. A concerned family member.

We dealt with this company awhile ago. Extremely unprofessional…read more We have the utmost respect for those that care for others. This company in my opinion is very poorly run and I feel the Owner/Director comes across quite narcistic. Support staff in office, delightful. They have never sent a caregiver that could fulfill my loved one's needs. They create shifts around the employees' desires vs clients needs. Had one caregiver say they could not start prior to about noon as they had trouble getting out of bed in the mornings. I would have to agree with the prior review that says a better name would be At Home "Zero Care" group. Could not recommend in good conscience.

We've been clients of Home Instead for many, many years. They truly care! They are great…read morecommunicators and very dependable. We highly recommend the Home Instead caregivers. They've become good friends and almost part of our family!

"To us it's personal," is what Home Instead's Moto is…read more.. Recently my 91 year old mother needed care while we were away. We hired Home Instead who promised to take great care of "mom". We paid $670 Up front for this care. We traveled out of state and from hundreds of miles away got the phone call from home instead saying that the care giver had car trouble and would not be coming. The receptionist was rude and had an attitude. She'd tried other care givers but no one wanted to work on Halloween. Not only did they not show up for services already paid for, but suggested that we should get a friend to look in on her. The next morning she fell, injuring herself, friends had to take care of mom. We get another call from home instead saying, our care giver is sick...not sure if we can come out today either...but you'll be home anyway so it won't matter, right? (this was before 9am and we were scheduled to be home by midnight.) As it turned out, they found someone that day. Upon our return, I called and was told, " I'm so sorry, I've worked for this company for 12 years and this is never happened. Our staff did violate company policy, unfortunately you were just an unlucky family." I requested that the owner be notified so this wouldn't happen again to someone else. I asked for a refund for the day they didn't show up and was told of course. When I checked the mail, did I get a refund, no, I got a bill for $400+. When I called again, no pretense of being nice this time, I was briskly told that they hadn't applied my payment yet. I still don't have a refund. The owner never called to apologize. Needless to say, I would never use or recommend Home Instead again. Beware, you could be the next unfortunate family.

On the plus side, they took us on in late 2020 when Partners in Care would not. The individual…read morepeople are good and caring. Pastor Noah is terrific as were a couple of others. The company, however, has terrible protocols and doesn't pay people enough and even though I knew and my paid caregiver knew he was dying in the last week I was left largely on my own unless I actually called for help. In other words, they weren't there when I needed them the most. Other problems: 1. Large turnover because they aren't paying their people enough in spite of the fact that they were charging the federal government over $5000 a month for 4-5 nursing visits each month. 2. No one ever gave me the book about "what to expect" during death. 3. CNAs and Nurses kept expecting me to know what to do next. One CNA made fun of me because I'd never put on a diaper. 4. On a desperate weekend when my spouse was pouring excrement from his poor old body I put in a desperate phone call and was TRANSFERRED TO A PORTLAND NUMBER -- there was nobody in the office here. Overall -- most of the individuals I worked with were caring in themselves, but the protocols they were following sucked and THEY LEFT ME ON MY OWN JUST WHEN I NEEDED THE MOST CARE. I cannot recommend the company.

Hate to say it, but my patience has finally run out with Heart n' Home Hospice. They used to be a…read moresmall, AMAZING agency with AWESOME people. I've worked hand in hand with this agency for over 11 years. They always rose to the challenge and ALWAYS took care of the patients as well as the providers. They especially went out of their way to recognize our Veterans. BUT - THINGS CHANGE - They were bought out by a huge national corporation last fall. The company is all about MONEY and NOT the Patients. They still have a few of the awesome folks working there, but since the buyout, a huge percentage of the employees and management left. To fill those management positions, corporate put folks in that quite frankly, are in over their heads. Never have I had to practically BEG for services and supplies for a Hospice Patient and actually end up paying out of my pocket to provide that patient with what they need, all while hearing from Heart n' Home corporate heads about the $$$$$. Then, to top it off, to be accused of being "needy" (wanted one additional day per week, for shower assistance) by the supervising RN? Not to mention the Executive Director was very condescending and arrogant to not only myself, but to the family of a patient? To witness the GOOD STAFF that brought supplies, get reamed out afterwards, by their Executive Director, for doing the right thing? Despite all this, I was still willing to work with them, no matter how CHEAP they were becoming. HOWEVER - the FINAL STRAW with me, was NO RECOGNITION OR RESPECT FOR A VIET NAM COMBAT VET........shameful and disgusting!!!!! It's obvious to me, this company is all about corporate earnings/profits and NOT about the patients or people working for them. Sad Day, Indeed...

I was disappointed.. the provider was rather dismissive and really didn't take an adequate history…read more She jumped to conclusions. I was a nurse practitioner before retirement and I am pretty disappointed. I also received no info on how to manage my condition going forward. I will try to seek care elsewhere in the future.

This use to be a great clinic but not anymore. My daughter and I have been with them for years, but…read morethey have become rude and very dis-organized. They seem not to care about their patients at all anymore. They don't return calls and the front desk and medical assistance blamed it on being short staffed. The medical assistance made me feel like it's my fault they are not doing their job. The office staff need to be retrained on customer service. Heidi Holmes was wonderful to me while I was there, but the disorganization, no call backs, no prescription being given to my daughter correctly and after months her face a complete breakout mess I am switching clinics. Sorry Heidi but my daughters face is a mess, and I have been calling you for days with no call back on what's happening with her treatment plan and then to be treated like crap by your staff is unacceptable to me. Thanks for the many year's you guys were a great Dermatology to go too. I am sorry I am leaving your clinic, and I hope one day you can get your clinic back to where it once was. Michalyn Morris

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

I contracted with this company for my husbands Alzheimer's care. They assigned a caregiver who…read morerepeatedly committed Medicaid Fraud. I would report the fraud and they would slap her hand and then she would continue to do the same thing. I kept reporting her and they didn't like that and terminated our contract. This company is way to unorganized, lots of turnover and many departments, none of which talk to each other. They'll listen to your complaint but do nothing about it. I would definitely not recommend this company for people that need care or for caregivers looking for a job.

From the owner: Deep Breath, You're in Good Hands ... Family-Focused In-Home Care in the Comfort and Safety of HOME…read more Caring For The Cascades is an in-home nursing services located in Bend OR, providing company and care for your loved ones. Our services are customized to each clients needs including: Supportive Companionship Home Keeping & Safety Encouraging Independence Medication Services Personal Care Services Mobility & Transportation Meal Preparation & Planning Our clients and families Always come first! Please give us a call or visit our website for any additional information!

Best staff, have been coming here for many years and everyone, from housekeepers to management, are…read morealways smiling and willing to help. The facility is beautiful with a lot of areas to visit with your loved ones. Highly recommend!

A friend's mother was placed in Cascades of Bend, and it quickly turned into a heartbreaking…read morenightmare. Despite her daughter's devoted care, the facility suddenly restricted all visitors, including family. Her mother was isolated in her room with no explanation or compassion. She stopped eating, withdrew from the world, and fell into a deep depression. Before this, she was engaged and alert--but once cut off from human connection, she declined rapidly and passed away far sooner than expected. This facility took away her dignity and her will to live. No one should have to endure that. Run--don't walk--away from this place.