I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

Genesis was once a great property. over the past 2 years there have been multiple (4) managament…read morechanges at their adams apartments locaction in newport news and each team got worse. yesterday i come home to find a late notice on my and several neighbors door. my lease said i have until the fifth before im considered late. its embarrassing to have a coworker drop me off to a late notice though im not late and hadnt been in 20 years. over these people

My experience with this property management company has been consistently disappointing. Over time,…read moreI have interacted with at least four different staff members, and unfortunately, the lack of professionalism does not seem isolated to one person. Communication is often poor, residents are passed from person to person, and I have received conflicting or inaccurate information on multiple occasions. More concerning is the way staff handle situations that are urgent or understandably frustrating. There seems to be very little recognition that a resident can be stressed or frustrated by a situation without that frustration being directed personally at the employee. Basic customer service, professionalism, and the emotional intelligence to de-escalate a difficult interaction seem to be lacking. I have even had calls abruptly ended on multiple occasions while trying to resolve legitimate property concerns. What makes this particularly frustrating is that residents do not individually choose this company. Our communities contract with them, and we pay for their services through our association fees. When the service is poor, an individual homeowner has very little recourse other than continuing to deal with the same company and tolerate a level of service that I would never accept from a business I could simply choose to stop patronizing. After my experiences, property management will absolutely be a consideration the next time I move. I would specifically ask who manages the HOA before purchasing in another community, and I would not knowingly choose a property managed by this company again.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

My name is Nancy Ferguson. I am the Vice President on the HOA Board for Wortham Landing Subdivision…read morein Houston. This review is for Valerie Fisher who actually has been a Director for PMG Group of Houston. Valerie stepped in as our acting Manager to help get us the attention and action necessary to dismiss major property violations. Valerie has worked through emails, phone calls and texts at all hours of the day to make sure that I am satisfied and getting the issues resolved. I never had an employee of PMG ever take this responsibility to this level. Valerie is taking another step in her life and career by moving from Houston to go back home. I wish her all the absolute best in all her new endeavors. I will miss her, the Lady, and her professionalism. What an asset for the next Company hiring her and her dedication to her job.

The way they have set up their communications with clients leads me to believe they have zero…read morecapacity or desire to help anyone. I have been working on receiving a refund for an HOA payment for 6 weeks now. I receive the party line every time I call: "a specialist is reviewing your claim and will respond in 2-3 business days." The front line call folks are lovely, but I have been told numerous times they do not have a direct line to the next tier of folks and can only submit tickets. It is extremely doubtful I will ever receive this refund through the pathways they have created and will need to take them to small claims court. I am so sorry if this is already your management company. If you have come to this page to see if you should rent, lease, or join any of their HOAs, I would not recommend it if you could avoid it. Best of luck everyone.

We were looking for a Memorial Chase HOA ACC form to submit paint colors we are using on the…read moreapplication to the outside of our home. After contacting someone for information through the MCHOA website, and a jumble of responses, Norah McClure chimed in and informed me she would send the forms through email or DM. Norah has been very professional and courteous making sure we would receive the forms requested. Thank You Norah McClure. It has been a pleasure working with You! Thanks again, Carolyn & Byron Spampinato

My experience with Sterling ASI has been extremely frustrating and has raised serious concerns for…read moreme about consistency, responsiveness, transparency, and how homeowner complaints are handled. Sterling ASI has had no problem addressing relatively minor complaints involving my property, including issues such as grass height and garbage can placement. However, when I have repeatedly reported more serious concerns involving possible violations of community rules, ongoing nuisance issues, potential legal concerns, and conduct affecting my use and enjoyment of my property, I have often received dismissive responses or been told the matter is simply not within the Association's authority. What concerns me most is the apparent inconsistency. If management is willing to investigate and enforce relatively minor exterior-property issues, homeowners should reasonably expect more serious complaints involving potential violations, safety concerns, legal issues, or repeated conduct within the community to at least receive a meaningful and documented review under the governing documents. This experience also comes on top of other unresolved concerns I have raised involving billing and submetering issues, community maintenance, enforcement practices, responsiveness, and other matters that have required repeated follow-up and escalation. I have had to spend an extraordinary amount of time documenting concerns, sending correspondence, contacting outside agencies, and pursuing other formal avenues simply to obtain substantive responses. In my experience, homeowners should not have to repeatedly escalate issues just to receive a clear explanation of what the Association will or will not investigate, what provisions of the governing documents were reviewed, and why enforcement is applied in some situations but declined in others. I have maintained extensive documentation of my communications and complaints. Based on my experience, Sterling ASI needs substantially greater consistency, accountability, transparency, and responsiveness in how homeowner concerns are evaluated and addressed.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

As a member of the Multi-Family Industry for 14 years and working in different regions, I have to…read moresay HAA is one of the most active associations to be associated with! HAA has great class offerings, offsite events that promote networking and team building. I recently attended a TAA legal seminar and noticed HAA was not listed on Yelp and to educate newcomers on our incredible field, I felt inclined to leave a review! I personally am involved in the HAA Careers Committee, their are many to choose from if you are interested visit haaonline.org In addition Leasing 101 is a great introduction into our crazy yet addicting world of Property Management! Enjoy!

The Houston Apartment Association "Residential Relations Committee" is a complete joke. I filed a…read morecomplaint with them and heard nothing for five months, then they sent me a hearing decision in favor of a management company I NEVER RENTED FROM. So, they created an official record saying I owed a company money that I never rented from or did business with. Meanwhile, I had already settled the matter I originally contacted them about directly with the management company I actually did business with. I would guess that they are funded entirely by apartment complexes because they certainty don't advocate for or represent residents. Beware.

I wanted to take a moment and comment on the superior service and attention provided through…read moreVanmoor properties. We often hear complaints and horror stories about HOA's, however Vanmoor in my personal experience has been that exceptions. They have always balanced professionalism with kindness and Consideration. Over the years I have always personally dealt with Margaret Pingelton, without exception she has always provided service excellence. Other POA's and HOA's should follow and copy their business model. Exceptional service indeed! Vanmoor has set the standard. Thank you Margie! Eric P.

Worst property management company I've ever dealt with. They are litigious and do not uphold their…read moreend of HOA contractual obligations. They are willing to take little old ladle's houses for less than $500 owed but won't fix the sidewalks or streetlights to keep the community safe. Horrible people and horrible business practices.