I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

My 3 year old Yorkie grandbabies went to the Pineville Mathews location for a grooming treatment…read more She developed a dry dark patch underneath her eyes, a deep cut on left ear. I noticed she kept tugging at her ear and this is where i noticed her ears were dry and with rough patches on the inside. My guess is that this location groomer used dirty tools or had my grandbaby in an infested area. I've never experienced this type of breakout and i am never returning back to this Store.

Great service and selection of high quality products. I stopped in to pick up some Honest Kitchen…read morefood for my grand-dogs and ended up getting a slow feeder & other things for my new pup. I definitely recommend this store if you are looking for good things for your fur-babies.

I found the staff very helpful and they have a nice variety of treats for my pups. It's not cheap…read morebut do have sales now and again

I spent only five minutes there and was asked 4 times, "can I help you find something?" One guy…read moreasked me twice. It feels like you're dealing with aggressive car salesmen there. Also, please stop handing me a sales flyer every time I walk in! I won't be returning.

Every time I go there, the people that work there go out of their way to make sure the customer is…read moremore than satisfied. When I bring my dog there, everyone remembers him and they treat him like their own. Bree is one of the groomers and she always does an amazing job. She really loves the dogs she grooms. I can't speak highly enough of this Hollywood Feed.

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Best LFS (local fish store) in the area!…read more Albeit small this store packs a big punch into its cramped quarters. They have everything to outfit a basic beginner tank to high end CO2 Aquascape, freshwater tanks and high end coral or fish only saltwater set ups! If you've got a desire for monster South American cichlids, they got you covered there as well. Not into aggressive fish?... then they have high-quality betta fish and guppies in the back. C-Macs employees are very knowledgeable about every aspect of the hobby, and are willing to answer even the simplest questions and provide the best solution for your situation. They don't push sales, but try to fit the needs of every customer. I've been in there when it's super packed and there's barely any room to move and the employees are still positive and happy to share their knowledge and help with everyone. I even asked if they were going to move to a larger location and the owner mentioned, he's been looking, but hasn't found the right one yet. If you're old enough to remember the old Fintastic fish store that was the gold standard in Charlotte. This is basically the new version and to be honest it's even better!

Staff were very polite and helpful and were available to answer my silly questions about changing…read moremy Beta Fish's water. They had a nice selection of Beta Fish and supplies as well. Location is strange - But, I found it. Store is well stocked and clean. No foul odor when you enter the premise, which is unusual for these types of stores. Again - It was nice to be greated by employees who treated me kindly.

If I could give half a star for the Grooming Department - I would. Took my dog today for an…read moreappointment at 9am and since we were due to be at an event for my sons birthday an hour away, asked if I could drop him off at 8:30 when making the appointment and I was told that was no problem. Skip to today for my appointment...I arrived and no one was in the grooming station so I pressed the button that said "press here for assistance" and waited and nothing. Pressed it again a few minutes later and waited and nothing. Then, a cashier from the front of the store comes in and asked if I had an appointment and I said that I did and was told that I could drop my dog off early. He then went to go find someone who worked in the grooming department and they came in saying that they didn't open until 9 and that she had to get the computers "turned on and ready to go". I said I'd not be waiting because I was already over it and her attitude was less than welcoming. My wife decided to go back in and take him and the groomer told her this time that "because my dog was in the system as a Boxer mix" that he'd have to be picked up immediately following his appointment 45 minutes after we dropped him off. Again, we had tickets to an event for my sons birthday which is why we asked to drop our dog off early in the first place. Anyway, she told us that because he was a "Boxer mix" that they had breathing issues and they weren't allowed to be crated in the back. 1) That is the furthest thing from the truth as I've seen Boxer mixed dogs there before. 2) Our dog had been going to that location for the last 3 years. We ended up having to go back home with our dog because they refused to take our dog and provide the service we had scheduled and have had done for THREE YEARS. Don't waste your time with this location. They are always rude and never accommodating.

This place is new, as far as live stock and prices there's no where that beats this place in…read moreCharlotte you not gonna get everything you need here but this is the place to go for the rare species of fish for true aquarists hobbiest at the best prices compared to anywhere without the shipping cost and not know what your gonna get while ordering fish online. Tell the guy what your looking for if he don't have it. He will get it. Everywhere else they over priced the fish and majority are juveniles at prices of adult fish. Here you can get really good sized show fish in addition to your display tanks. Glad to see a place that focuses more so on fish selection than just trying to sell your a bunch of marked up products you can buy on Amazon. As a serious aquarist I highly recommend this place

I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.

My girlfriend and I had an appointment one day we went in and left with a dashound we were told we…read moredont gotta pay anything for a whole month with a 500$ down payment so we put down the payment and signed papers got out puppy package and walked out the door a happy family!!..... until a week later and we get a call asking about a missed payment like we were most definitely sure the lady at the desk had double check with us but also seem like she did it on purpose the whole mood kinda changed by the end of it all so unfortunately we ended up paying 500$ day of then 8 days later we paid the payment price which was not agreed on when we called the loan agency there was nothing they could do till they realized we were late a lot then they told us that we needed to pay the original payment on the day of the billing and then pay on the first of the month as well so we could just change it to the first but no they didnt accept that we needed to change it so they keep slapping on late fees knowing damn well we had a premotion in our contract and it was never honored??!!!! Also i must add my puppy i hate to say isnt smart by any means ive seen weenies on youtube way smarter this guy will eat his own poop so i can tell either milling or some incest is happening here man i just hope i didnt buy a sick puppy and get completely screwed i mean hes healthy so thats good but just dumb all these other reviews have made me realize that my suspicions were correct.

I've visited Waggles Charlotte in Ballantyne multiple times because I live nearby and often stop in…read morewith my children. At first, the staff seemed welcoming while my application was still pending. However, over time the experience has completely changed. Recently, I've felt treated differently each time I come in -- as if I'm being judged or assumed I'm not a serious customer. Staff members have limited which puppies we can see, imposed inconsistent rules, and communicated with an unnecessary attitude. Instead of feeling like a family-friendly environment, it feels like you are only treated well if you are ready to purchase immediately. Customer service should be consistent and respectful regardless of where someone is in the buying process. Unfortunately, I would not recommend this location based on how we've been treated.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

Luv-ing Fluffs of Luv grooming! I have taken my dog here twice and find them to be friendly and do…read morea great job. Pricing is on par with other grooming in the area, but I also like the fact that it is more of a small business rather than big box groomers. The location is right in downtown Pineville with ample street parking all around. I also find the inside to be clean. You can see the back a bit which looks sanitary. My only hesitation for pushing to five stars is scheduling. I had to call five times across three days before someone actually answered the phone. There was a voicemail option. I suppose they are so busy which is a good sign though. Next time I'll make my next appointment while I am still there.

I've been using Fluffs of Luv for several years now. I wouldn't think of using anyone else. My cats…read morealways seem happy and healthy when I return from trips as if I was never even gone.