AFS has been working with us to resolve our problem we are having since their work was completed at…read moreour home. I appreciate their efforts in seeking a resolution. C. Lamberth

I had a problem with wood floors buckling in an older home (1950's) in 2021, and had them come out…read moreto evaluate my foundation. The inspector recommended encapsulation to the tune of several thousand dollars, which I had done. Floors stopped buckling, and I had the damaged flooring replaced. Within a year, the floor started squeezing. I mentioned this to the technician at the annual inspection, and he said he needed to adjust the humidity. well, the squeezing became progressively worse. It wasn't until now, 4 years later, at the most recent inspection, that the technician was able to diagnose improperly braced "chain walls". (Jamal is a great technician, by the way.) I'm very irritated that I was not informed of this problem 4 years ago at the initial inspection, or 3 years ago at the next inspection, or 2 years ago.... I could have dealt with the foundation issue at the same time as the encapsulation, and potentially saved quite a bit of money, as well as years of aggravation with squeaky floors. I spoke to the AFS manager, Bill in Atlanta today to complain, and all he did was badmouth the former employees, suggest that the improper bracing was something that happens over time in old homes (does that mean the bracing was proper at the first inspection, but somehow became improper over the years? How is that possible?) He took no responsibility for the failure of his employees to notify me of this issue before now, and suggested I just go with their new quote of $8,000+ to make the suggested repair. When asked if he had a superior I could speak with, Bill said he was an owner, and did not have any superiors. AFS appears to be nothing more than an expensive encapsulation company, with little knowledge of foundation issues and/or poorly trained employees. Hire at your own risk!

They were late starting the project by several days. They didn't finish on time with no reason…read moregiven. They didn't clean out debris in crawl space as promised. Poor communication. They promised A door to the crawl pace but placed a small square hole with wood over it. Damaged shrubs. Never heard from " Winn" after he asked what happened. The walled off part built to separate the crawl space from house was thin foam. Poor job for 8k

An employee from this company arrived to my place of business in a company-branded vehicle wearing…read morea uniform clearly identifying this organization. He specifically asked for one of my employees by name and proceeded to behave in an extremely aggressive and threatening manner. His language was vulgar, unprofessional and completely unacceptable in any context-let alone in a professional setting. My employee felt harassed, intimidated, and genuinely afraid for his safety. Despite being asked to leave mutliple times, your employee failed to do so. Our owner had to personally intervene to defuse the situation. The police (Pelham Police Department) were called and responded quickly, but your employee had already left the premises by the time they arrived. My employee is left feeling unsafe and on edge, with real concern that this individual may return and attempt to retaliate. This is not just a matter of inappropriate conduct-- this was an act of workplace intimidation and harassment, possibly bordering on criminal behavior. We are prepared to share further details and cooperate with law enforcement as needed. Please take this matter with the seriousness it deserves and respond promptly.

I used Alabama Ram Jack previously to perform foundation repair, and the work they did was sub-par,…read morealong with being difficult to work with. They left my yard in shambles and were very uncooperative. HOWEVER, that company is no longer in business, and their customers are now being serviced by Ram Jack Alabama, which is a new owner. In my dealings with Todd Workman (the owner), he has been very polite and is working with me to get some minor warranty work performed, even though he was not responsible for the problems. I would definitely recommend using them for any foundation work that you need.

The crew was inexperienced and did damage to the brick wall and window. They had to send a…read moredifferent crew to repair the damage that was done by the first crew. The was a mess and I would not recommend.

I am not a customer but I now never will be. One of your vehicles was recently parked blocking the…read morebays of a fire Station. When asked to move the rude behavior and profanity from what I assume to be your employee is the reason your company will never have my business. Also this was witnessed by children at a rec league softball practice. I don't know if you read or care about reviews but I've said my piece. (59C0CX6)

I had a pump and waterproofing installed. Everyone I had contact with from the sales rep to the…read moreinstallers were friendly, knowledgeable and able to answer any questions. They were on time and finished the job quickly and correctly and did not leave a mess. Their pricing was reasonable and this project was truly one of the most seamless processes I've dealt with for home improvement. I hope to not ever have issues again, but if something happens I definitely know that my first call will be to Southerndry!

Greetings from Montgomery! We just wanted to shout out Tlow with Bdry Alabama who conducted our…read moreannual well point check!!! He was on time, courteous and did an overall awesome job. Thank you for the great experience!

this company is very courteous and gives a timely heads up before the technician arrives. My…read moretechnician, Lee, was very thorough and took his time and explained things to me as he inspected. This is a great company and very reliable. The first time I used them was over 10 years ago, and I always go back because of the good service.

If this company is ran by Timothy Young, (AA Water Proofing Co) please run. He will tell you about…read morehis near to death accident, how God has healed and redirected his life to being a man of God. This man gave us a quote for installing a French drain for 2200$, we paid him $800.00 to start the job and buy supplies needed, He did buy a few supplies, but decided that he was not going to finish because he had not charge enough for the job because of the money he had to pay his helper, buy gas and so on. What professional company does this. Also he did not have the equipment to do the job as he said he did. A Lier and a thief.

I definitely would not recommend this company. I paid in full for waterproofing and they didn't…read moreremove the debris as they were supposed to but I was assured they would remove when they installed the needed wall braces. On August 18,2023, I paid this company $3,220 as a deposit for the wall braces and were told they would order materials and start the following week and the work would take 1 week to complete. On September 5, 2023, I found myself reaching out to this company to check the status as they still had not started . I was ignored for days and then lied to as well. Ultimately I had to get someone else to do the job as we were working on a high end flip and continuing to wait on them would put us another month or more behind because on September 14, 2023 I was advised that it would be roughly 2 weeks before they could either begin! To add insult to injury, when I asked for a refund because they didn't do the work, nor did I receive any ordered materials , I was told that refunds were non refundable. I felt so taken advantage of. The other company was able to come in without any deposit and completed the job within 3 days and that included ordering the materials. I want my money back as no work was complete and no materials ordered or received by me. I have all appropriate and supportive documentation and willing to report Foundation 1st to the Homebuilders board if not indemnified.

From the owner: 1st Things 1st - When it's your foundation, you need someone you can trust. We have over 10 years…read moreof experience in the Foundation and Waterproofing industry. Starting as an installer, and working up through every job in the field. From Foreman to Osha certified Quality and Safety Inspector Our wealth of knowledge not only means we do high quality work, but we can aslo tackle just about every project we've seen. Your Trust and Satisfaction are our top priority. We strive to educate our clients. The more you know about your Foundation the better you can take care of it. Honest pricing, and a focus on the customer. Call today and tell us about your problem. We look forward to helping!

10* Everything went…read morewell. I couldn't recommend this company more. Everyone was so professional and polite. My chimney was pulling away from the side of my house. First Brandy came over and looked at it and took pictures. She told me basically what I needed done. A few days later I called Joe and he came over and looked at the project. He said exactly what Brandy said. Two days later I gave him a deposit and a week later my chimney was done. I was so pleased.

Amazing service!! Was concerned about some cracks in my garage and was told everything looked good…read morejust to keep an eye on it... A company with integrity. If I ever need any services to be performed, H2O will be my first option. Thanks Jeff