First experience: 1/5.
Second experience: 2/5.
Making a solid average at 2 stars.
Allow me to explain. First off, I recognize how cliché it is to rate a BMV with a low score. On my first experience here, I waited for almost two hours, just to be told that the machine was broken that I needed in order to obtain my new Ohio ID, and that I needed to come back. I wish they would have told me that when I was checking-in, when I stated why I was there.
I came back days later. On my second visit, some lines were moving quickly, but of course not the ID line. It was another long visit. I than watched an employee get into a verbal altercation with a customer. Now, I understand that everyone here is in a high-stress situation. The customers don't want to be here and the staff are likely dealing with a lot. But, this staffer engaged with the customer in such a confrontational way that it was extremely uncomfortable. The customer doesn't always need to be right at the BMV, but should not be egged on. I did not feel good about it at all and I will not return to this location because of it. read more
