Came to this location on three separate occasions to do fingerprinting with an appointment. Twice…read morethe systems were down even when I called prior to confirm the systems are running. The third time they did not have a technician at the site that is licensed to assist, even though I called prior to scheduling an appointment.

Stopped in to do a return and was not greeted or spoken to by the staff member for over 5 minutes…read more She was working on an issue with the printer with another guest, and on the phone with someone trying to figure it out, but I would have appreciated a quick "hello, I'll be right with you." I said hello and asked if I could do my simple return to which I was told no, she was busy. I left and ran another errand in the complex and return about 10 minutes later. I was then greeted and she scanned my return. Also taped up the package for me, which I appreciated. A little customer service really can go a long way.

Nothing but amazing things to say! Prompt, courteous, professional, personable and just an all…read morearound amazing human and notary! She went the extra mile for me scanning and facilitating the overnight of my documents. Very reasonably priced, 10/10 would recommend. THANK YOU!

She was awesome and responded last minute on time. Thanks for your help and service.read more

Very pleasant staff and helpful with pertinent information. I am a repeat cutomer for all the same…read morereasons.

Very slow typist. Misspelled recipient's first name after waiting a long time. Kept having to…read morerepeat name and address. Finally wrote it down for him.

FedEx Office Print & Ship Center is conveniently located in Mayfield Heights. If you've been using…read moreFedEx for a while, you'll remember their previous location up the street. They now have a brand new home down the street, new management, and employees. I wasn't at all impressed with my experience. I even drove to another location later in the day to do a shipment. SERVICES/INVENTORY: The store offers printing, shipping, and mailing services. The checkout is organized into Shipping and Printing for easier checkout. There is a retail section at the store with books (most 40% off), planners, shipping supplies, greeting cards, and miscellaneous. I purchased packing tape, packing peanuts (x2), and packing bubbles spending $20 something. Inventory wasn't well replenished. I had to ask for more packing peanuts since they weren't on the shelves. I really wanted bigger bubbles but they weren't available. Only one package was on the sales floor. The peanuts did not even fill one medium box. I wish that there was a bigger package. Overall, I wasn't happy with the inventory. CUSTOMER SERVICE: The customer service was painfully slow. I considered leaving because stopping for a few packaging supplies shouldn't take this long. The payment system went down multiple times. I had to be transferred to two checkouts both of which were problematic. There were no bags to carry out my merchandise. Employees were explaining the shopping tiers to customers very well. The number of days and pricing per each. The conversations were very value-oriented and helpful to customers. I needed to mail a package after packaging. I went out of my way to Beachwood. I did not want to experience long waits and payment system failures. While a convenient location, I won't return in the future just because my time is valuable.

Counter help is useless. Was told to create an account and then come back. I chose to use in store…read morecomputer and after being prompted to input the same info multiple times, I sought help, for which their response was " I'm usually behind the counter on the other side". She made no effort to help. I left in frustration, only to hear "thank you, come again" as I left. I spent an hour in total in the store. I then went to UPS and was able to get my needs met within 15 min.

Quick service even with a long line. Store is messy though but not terrible. I would go again.read more

The Manager was very disrespectful. I've been a mailbox rental client for over 15 years (same…read morelocation). The new manger is NOT Honest or professional! Since he cannot Communicate in a reasonably tone, but screams 'get out! Police report filed and Changing Mailbox Provider. I wish the Franchise Owners well and I hope they Train who Represents the UPS Store on Cedar Rd. / University Hts. (years to build a reputation, destroyed in seconds)

He was able to meet me same day at my office. He was warm and friendly. The appointment went…read morequickly, efficiently, and smoothly. Would use his notary services again!

Clear and timely communication. Great value. Very personable. Understanding. Providing needed…read moreservice. Flexible scheduling.

She comes to you! Great Service!…read more Quick and fast and response time is great. Very professional outstanding customer service.

Janet was such a delight to work with. She went the extra mile for our family & honestly I can't…read moresay enough about her kind heart. Thank you Janet for all you did to assist my sister & niece in a time of need. I'd give her a million stars!!